IT O365 Infrastructure Administrator at Ten Group

Who We Are

• At Ten our goal is simple, to become the most trusted service business in the world.
• We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
• We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
• To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.

Key Responsibilities

• Design, engineering, and operations of Microsoft related components including but not limited to Office 365 (including security), Azure Cloud Operations, Exchange Messaging, Active Directory, Mimecast, Active Directory, Postfix
• Administration and scripting of environment using PowerShell
• Ensuring Messaging systems are running optimally, securely and protected via backup.
• Ensure operational documentation is up to date
• Helping to shape the Microsoft infrastructure globally, in line with the ambitions of the company
• Creating and maintaining messaging standards and delivery of infrastructure solutions in line with PCI-DSS compliance requirements, including documentation
• Provide in depth 3rd line troubleshooting of Microsoft infrastructure related issues
• Learning and expanding your infrastructure expertise and skillset
• Monitor daily activities, including change Requests, project deliverables and ticket management queue responsibilities
• Project assignments where you will work closely with other project teams developing new IT solutions based on business requirements, designing, and evaluating technical solutions and producing technical support documentation

Requirements
Expert engineering skills required in the below

• Exchange online
• O365 Product suite (Sharepoint online, Teams, Cloud App Security, etc)
• PowerShell
• Azure Administrator

Competencies required

• Highly motivated with a passion for technology and technical detail
• Excellent communication skills
• Solution-focused and committed to high quality delivery
• Service oriented
• Organised individual who is a good communicator and can discuss technical subjects in layman terms
• Graduate educational standard preferred or equivalent workplace experience
• Enthusiastic, proactive with accuracy and attention to detail with the ability to follow documented processes
• Good time management/planning
• Natural team player
• Challenging, inquisitive and straight talking
• Flexibility to work out of hours (particularly for business impacting changes)
• Ability to work remotely and be managed remotely

Benefits

• Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
• All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
• Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
• Preference will be given to candidates in alignment with the employment equity plan of the organization
• Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.