Job Openings at Rentokil Initial South Africa

Your day-to-day responsibilities will include:

• Deliver on the Branch’s / Company’s business goals.
• Supervise a team of service colleagues to achieve agreed individual and (branch) team target
• Ensure that individuals and the team are competent and fully trained to the professional level required
• Maintaining accurate and adequate records
• Participate in the support of training of the companies personnel – (service, sales and admin), as well as the customer personnel on technical matters and material (products and service)
• Conduct regular In-Field Coaching sessions and when required, Identify competency gaps and address these with remedial action.
• Ensure all relevant company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, Security Policy Compliance etc. – keep appropriate and accurate records
• Complete regular Supervisory Quality Assurance checks on client’s premises maintaining appropriate service quality; intervene with appropriate corrective actions
• Conduct regular reviews with customer site management to assure maintenance of good client relationships.
• Ensure that all customers are serviced on time by managing the service team to achieve & exceed their productivity targets. Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps to maintain a world class standard of service at all times.
• Ensure all customer complaints are resolved professionally including following up to ensure resolution and that the customers’ satisfaction is achieved.
• Customer Retention – actively participate in the business unit customer retention strategy, by personally conducting regular customer account reviews. In addition, ensuring that the service department and personnel respond to all service related customer enquiries in a prompt and appropriate manner, at all times.
• Create and maintain an environment which meets local HS&E standards, regulations and requirements.
• Ensure that only the correct and approved tools for the job are made available, issued, maintained and replaced as necessary for the entire service team
• Ensure that only the correct and approved chemicals, from approved suppliers, are issued and used, in a safe and standard manner, in the rendering of quality service treatments on customer premises – in line with all Standard Operating Procedures and Safe Work Procedures.
• Drive development of technicians to improve their qualifications. Manage and administer records accordingly.
• Manage and maintain service data
• Manage, including: stock, fleet, manpower, time, overtime and service costs in line with the business units agreed monthly / quarterly / annual forecast and targets.
• Manage HR / IR matters

Do you have what it takes? If you want to be considered for this role you will need:

• Full NCPC Certificate with fumigation / termite / woodborer qualification (Advantageous)
• Familiarity with recognized standard Pest Control Auditing Bodies
• Supervisory / people management experience
• Service industry experience
• Valid un-endorsed Code 08 /10 drivers licence.
• Computer literate – Word, excel, power point, other
• Excellent planning and organisational skills
• Excellent numeracy skills

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• Turnover growth through gross sales, price increases and jobbing revenue, better than budget.
• Effective management thereby ensuring the development and retention of quality sales colleagues.
• Inspirational Leadership
• Be hands on, ensuring that infield training with all sales colleagues is being implemented on a regular basis to build more effective communication, enabling easy identification of training requirements, needs and shortfalls in the sales colleagues abilities. Under 6 months - once a week infield assessments to be conducted, over 6 months - twice a month infield assessments to be conducted and 1year plus - monthly assessments to be conducted infield.
• Accurately identify appropriate action plans to ensure the development of all colleagues.
• Ensure that correct planning takes place so that full territory management is achieved to obtain the best results.
• Conduct Weekly 1:1 meetings with all sales colleagues to understand development requirements. Analyse measurements to identify individual performance ratios. Use the individual ratios to identify and agree individual training and development needs.
• Using excellent coaching skills to ensure sales colleagues are developed, mentored and developed.
• Using individual performance ratios, agree to targets and objectives with all reports.
• Manage activity by identifying areas for training and support through measurement and observation, through infield assessments.
• Ensure appropriate training is delivered reviewed and implemented.
• Ensure accurate management measurement and management of all key activities, ie. customer contact, planning, calls, quotes, sales and value.
• Monthly meetings with regional sales manager, to identify and prepare action plans to effectively address all under performance in the team.
• Set a strong example for all sales colleagues in areas of personal character, commitment, organizational and selling skills and work habits.
• Schedule regular effective sales meetings with all sales colleagues to effectively communicate information.
• Schedule regular weekly training sessions with all sales colleagues, incorporating product knowledge and Sales methodology.
• Effective preparation of all sales colleagues for annual sales performance assessments, to ensure a high standard is achieved and maintained.
• Weekly meetings with regional sales manager, with feedback sessions on each individual sales colleague to ensure that areas of improvement are identified correctly, pipeline information is discussed and assessed.
• Weekly forecast meetings are held with regional sales manager to ensure the quality of pipeline and forecasting information. Accurate sales forecasting through proper understanding of SOLO and the pipeline document.
• Drive the upsell campaign divisionally and regionally to ensure increased service covers.
• Monthly cross divisional meetings to be held with regional sales manager to ensure that all opportunities are being explored, regular cross divisional infield training is taking place and 100% identification of all target prospects are being identified.
• Drive cross divisional leads
• Hold monthly branch sales and service meetings where excellence is recognised and celebrated.
• Hold regular quarterly RISA sales and service meetings to recognise excellence across all divisions.
• Conducting regular quarterly performance reviews with Sales colleagues to monitor development and career path.
• Analyse service delivery in constructive communications with Service Manager.
• Assist sales colleagues with preparation of proposals and presentations to board level.
• Initiate and coordinate development of action plans to penetrate new markets.
• Ensure that follow up is completed and effective communication with service takes place.
• Ensure that effective recruitment and selection is achieved by complying with best practice and the sales recruitment policy.
• Invest energy and motivation of staff and create a “customer service” culture.
• Drive all divisional and national reward and recognition schemes.
• Drive “unpaid since inception” list, and assist with financial queries
• Manage the vehicle fleet ensuring all vehicles are safe and clean at all times.Monitoring service schedules and safe driving practise
• Ensuring all company Health and Safety regulations are adhered to at all times and the “Everyone goes home safe” message is reinforced continuously

Minimum Qualifications and Critical Experience

• Minimum of 5 years strong sales management experience.
• Grade 12 (Matric or equivalent)
• Tertiary qualification in Sales Management advantageous
• Track record which demonstrates successful sales management
• Recruitment, development and retention of sales staff
• Delivery of results against demanding growth targets
• Telesales management
• Managed in completely new business environment (i.e. brand new clientele)
• Virtual office management