Job Openings at Signa Advisors (PTY) Ltd

JOB PURPOSE

The Product Manager will play a pivotal role in shaping the future of our BEE SaaS solution, focusing on understanding customer problems, leveraging industry insights, and aligning product development with the company's vision and business goals. This role demands a blend of strategic thinking, industry expertise, and a customer-centric approach to deliver impactful solutions.

DUITES & RESPONSIBILITIES

• Strategic Roadmap Development: Craft and implement a strategic product roadmap that aligns with the company's vision for Black Economic Empowerment, addressing the evolving needs of our target market and regulatory environment.
• Backlog Management: Effectively manage the product backlog, ensuring clarity, prioritization, and readiness for development, with a focus on delivering value-driven features and enhancements.
• Customer and Market Insight: Engage with customers and stakeholders to deeply understand the challenges and opportunities within the BEE landscape. Translate these insights into product features and improvements that address specific needs and contribute to economic empowerment.
• Industry Expertise: Maintain and expand expertise in BEE policies, industry trends, and market dynamics to ensure the product remains relevant, compliant, and competitive.
• Cross-Functional Collaboration: Lead and collaborate with cross-functional teams, including engineering, sales, marketing, and customer success, to ensure cohesive product strategies, development, and go-to-market execution.
• Performance Analysis and Optimization: Define key performance indicators (KPIs) and analyze product performance against these metrics. Utilize data and feedback to iterate and enhance the product offering continuously.
• Stakeholder Engagement: Communicate effectively with all stakeholders, including presentations on product strategy, updates, and performance to senior management, customers, and external partners.

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JOB PURPOSE

The Recruitment Officer will assist with the Recruitment of learner nationally. He / She will perform all recruitment functions concerned with the delivery of a successful compliance of the recruitment process to the Absorption, workplace and recruitment team. The function of Recruitment officer is geared at ensuring that recruitment is run smoothly and successfully nationally and to perform duties such as learner recruitment and vetting.

DUTIES & RESPONSIBILITIES

The duties include the following:

• Recruitment of Learners
• Oversee the capturing of and recruitment documentation.
• Ensure an accurate record of candidate learners, host network and ensure learning programme -host and learner matching records and file as per company expectations.
• Comply with process and procedure ensuring compliant document structures and content.
• Implement an end-to-end selection process ensuring quality documentation and record keeping.
• Advertise vacant positions as required and ensure information is accurate and complete for replacements in time to start as per approved start date and as per recruitment timelines.
• Oversee the effective use of the database of CVs on hand and effectively use online sites to source the best candidates.
• Conduct candidate reference background checks on learner to ensure eligibility for learnership to comply with each internal stakeholders and external stakeholder expectations.
• Ensure all checks are up to date and cleared before on-boarding the learners.
• Arrange orientation and ensure clear communication with stakeholders and keep an eye on progress.
• All interview administration and documentation in place on time
• Compile a Q&A checklist to audit regions on following the correct policies and procedures.
• Stakeholder Engagement
• Maintain excellent working relationships with internal and external stakeholders
• Attend meetings as required
• Build networks and manage relationships with community key stakeholders
• Actively promote the company in the local community/potential markets /sources of learners
• Reporting
• Report on all recruitment and learner workplace management
• Ensure that all records on recruitment and learners placed in workplace are recorded on the LMS system – record keeping
• Submit a detailed weekly and monthly report

QUALIFICATIONS & EXPERIENCE

• Minimum requirement Diploma/Degree in Human Resources Management or equivalent
• Advance knowledge MS Office
• MS Office Proficiency
• Minimum of 3 years recruiting experience is essential.
• Minimum of 1 year experience in a learnership environment

COMPETENCIES & SKILLS

• Strong Computer Literacy
• Proven record of excellent Administrative Skills
• Report writing
• Accuracy and attention to details
• Ethical and trustworthy - able to work with sensitive and confidential information
• Organised and professional
• Good interpersonal skills with a sound judgement of character attributes
• Ability to work with strict deadlines and turn-around time
• Excellent communication skills with individuals and groups at all levels
• Hard working and self-motivated
• Listening carefully to fully answer questions and address concerns
• Dress and act in ways that enhance the reputation of the employer
• Ability to maintain databases and correspond via email
• Ability to use the telephone to interact with prospects and conduct distant interviews

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MAIN JOB PURPOSE

The Head of Business Growth (HBG) will be responsible for the success of SAC’s Sales Department. This includes building customer relationships and successfully promoting our products and solutions. It also includes market positioning to accurately address the skills needs of various industries, an in-depth understanding of competitor offerings, driving innovative marketing activities to enable and maximize sales, building and managing sales team and delivering on personal business sales targets, while driving strategic level projects. All activities to be accurately reported and recorded for Exco insight. The HBG is required to proactively develop and establish new corporate business, maintain key relationships with existing and new customers, follow-up on leads and sell Signa Academy solutions to customers.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree or Diploma in Sales or equivalent
• Strong skills in Microsoft Office applications
• Advanced knowledge of business development, marketing strategies, and brand expansion
• Driver License with own/reliable transport
• Experience with lead qualification at all levels within organizations – managers, directors, executives.
• Track record in new business development/ growing business through new sales.
• Highly networked with ability to maintain and grow long lasting relationships.
• Proven track record of working with rapidly changing deadlines and having an ability to move in a fast-paced environment.
• A proven track record of managing Sales personnel.
• At least 10 years of experience successfully leading a sales initiative or project.
• Combination of private small business and corporate sales experience a plus
• At least 2 years’ experience within the Transformation/BBBEE industry selling learnerships.
• 5 – 8 years related experience in business development or sales

DUTIES & RESPONSIBILITIES

The duties include the following:

Sales management

• Designing and implementing a strategic sales plan that expands the company’s customer base and ensure its strong presence.
• Build an effective professional sales team for Signa Academy
• Achieving growth and hitting sales targets by successfully managing and leading the sales team.
• Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Set goals for his/her team and produce monthly forecasting reports to see how well they are doing in achieving those targets and budgets based on what is happening with revenue streams so that everything runs smoothly from month to month.
• Identifies and sales and marketing strategies for specific Sales territories/channels for the business and execute on Sales plans.
• Ensure focused analysis of pipeline and lead data, ensuring delivery of and accessibility of reporting to and from the client facing stakeholders/ inclusive of sales teams, and
• Provide key business insights: typical reporting relating to Demand /lead Generation, Pipeline Forecast and Trends, Conversion Rates, Target Account, Market Segmentation, Win/Loss, Age
• Strategic level engagement on sales opportunities in support of the sales team
• Facilitate the development of the sales team to empower them with all the skills related to selling in a learning environment and meeting their personal targets.
• Review all sales proposals and ensure that profit margin and operational delivery viability is achieved.
• Motivating and driving the sales team
• Design, review and improve communication, responsiveness and associated monitoring /communication and engagement tools and tactics.
• Ensure presentation and proposal inputs are researched and informed.
• Quality and consistency of proposals and continuous development of the output

Marketing management

• Research of market information and provide market feedback to the company leadership regarding competitive offerings, prospect needs and inform/contribute to product generation/ and business development ideas.
• Perform competitor analysis toward obtaining an increased market share.
• Support to the product development team in formulating the right products to market.
• Establish an effective marketing team and managing the marketing team of SAC.
• Align marketing activities to leads generation.
• Marketing management to include accurate collateral to enable sales, social media posts to enable sales and build client loyalty, managing with the marketing team events which will open up sales opportunities (conferences, workshops etc)
• Managing a marketing budget for optimal exposure which ultimately results in a useful lead database.
• Liaise between SAC marketing and Signa Group’s marketing team to align marketing message.
• Keep abreast with and ensure sound understanding of the Transformation/B-BBEE as it influences the Learning Business’ Sales market and monitor the market

Sales

• Lead/Participate and contribute as required towards the development of client/sector solutions for Signa’s Learning business and networking strategies.
• Contribute to the identification and articulation of Signa’s unique selling propositions and differentiators and expression of competitive advantage.
• Deliver company sales targets  by driving team and individual sales target while also  focussing on strategic sales and high level clients.
• Develop, maintain and grow lead database Research organizations and individuals to find new opportunities.
• Drive the segmentation of leads and design appropriate strategies/messaging per category.
• Ensure the development of appropriate and commercially sound quotes, and ensure quality, professional and accurate proposals for each client requirement.
• Improve the quality of negotiations across the sales team ensuring individuals are more effective in converting leads to deals at every step-in sales process, so that close business deals are matched by excellent client engagement that promotes sustained revenue/retention.
• Ensure the closing win-loss ratios are recorded, analysed to inform improved/innovative strategies.

Relationship management

• Network and establish new contacts through various mediums.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Develop superior customer service relationships with prospects.
• Source new partnering opportunities to advance goals and bring them forward to business leaders to ensure alignment.
• Provide baseline research within targeted accounts to identify key contacts and critical account information prior to prospecting call.
• Primary business contact for post-deal management including resolving contractual issues, managing, and negotiating any amendments and preparing post-deal reporting to the executive team.
• Working closely with other departments and develop winning relationships and finding opportunities to cross sell.
• Work closely with Client-Liaison ensuring alignment on business growth imperatives.
• Ensures the successful value-chain relationships and management of Business initiatives by ensuring effective Sales -Ops hand-offs Monitor and keep abreast of client expectations and experiences; and ensure collaboration through the internal value chain for effective communication and optimal feedback loop.
• Structure and frame winning handovers to the operations/implementation/ roll-out teams.
• Be a “brand ambassador” that represents the company’s brand and values, ethics and ethos.

Compliance and reporting

• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Actively drive an understanding of relevant legislation inclusive of but not limited to B-BBEE, Tax, Skill legislation and the various Charters/sector codes’; and maintain a sound understanding of SETA landscape.
• Devise lead qualification tactics, ranking system as well as funnel and push strategy to build a considered and meaningful sales pipeline comply to all company policies and procedures.
• Keep CRM updated daily, weekly and monthly.
• Provide weekly/monthly/quarterly activity report to management.
• Compile /collate daily, weekly and monthly reports on pipeline and status of each client.
• Attend weekly and monthly internal meetings to provide feedback and update on pipeline business.
• Record all negotiating with potential customers and the closing of sales deals.
• Ensure all administration relating to sales is completed and filed effectively within governance and policy framework and practices.
• Conduct monthly analysis of lead and sales figures.
• Ensure sales pipeline is regular, meaningful and reflects a reasonably reliable and healthy projection of revenue.

Leadership and management

• Manage sales personnel and collaborate with Client liaison towards ensuring coordinated -one company professional -team experiences for clients.
• Coordinate meetings to ensure relationships with internal and external stakeholders.  
• Set targets for Sales team/personnel Monitor, coordinate, analyse and forecast pipeline development/ new revenue progress against targets.
• Prepare analytical and performance reports as required for management and Executive reporting purposes.
• Ensure and recommend appropriate improvements for the efficient and effective administration of data and information relating to Client relationship management.
• Analyse client /partnership data/CRM information and recommend and advise movement/promotion to strategic.
• Ensure preparation, negotiation of and management of contracts related to Learning business clients and partners, ensuring compliance with strategic objectives, internal policies, procedures and regulatory obligations.
• Identify, monitor and manage risks related to the client SLA/expectation alignment.
• Inspire sales teams to implement effective client sales approaches and to achieve objectives and targets.
• Lead and coordinate the planning of deal approaches and pitches.
• Participate in and support the negotiation of terms and deal closing.
• Portray Signa and all team members in the best light.
• Design a skill development/training plan/learning matrix for sales personnel.
• Undertake training and mentoring and /or coaching for sales personnel to ensure ongoing skills development for the promotion, of improving communication, reporting, and quality engagement for customer experience that exceeds client/market expectation.

COMPETENCIES & SKILLS

• Excellent sales skills with a proven track record of sales success
• Excellent prospecting, networking, persuasion, negotiation and closing skills.
• Excellent communication skills, both written and oral (including presentations)
• High level of computer literacy/Microsoft, including word, excel spreadsheets, presentations, databases and the Internet Google mail and Microsoft outlook.
• Excellent project management and customer relations skills
• Highly numerate with strong ability in financial analysis, forecasting, project costing, and preparing and monitoring budgets.
• Excellent planning, organisational and administrative skills
• Excellent people management skills with a track record of successful team management
• Ability to establish and maintain effective relationships with people at all levels in a wide range of organisations.
• Must have exceptional verbal and written communication skills.
• Situational and servant leadership
• Independent with the ability to monitor and manage potential conflicts of interest and maintain ethical standards.
• Strong telephone and prospecting (cold calling) skills
• Results-driven, highly motivated individual with determination, tenacity and drive
• Detail-oriented with the ability to multitask.
• Demonstrates strong organizational skills, the ability to meet deadlines, and the ability to solve problems.
• Excellent communication skills
• Is an extremely flexible and adaptable self-starter.
• Displays independent decision making and accountability.
• Strong attention to detail and accuracy.
• Knowledge of BBBEE and SETA Skills development landscape and requirements
• The ability to handle pressure and meet deadlines.
• Have own reliable transport

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JOB PURPOSE

As a customer support agent, you will be the first point of contact for SupplierRate customers seeking assistance regarding Supplier Rate’s products and services. The key objective of this role is to resolve customer queries efficiently and effectively, with professionalism, document pain points for sharing with internal teams, foster good relationships and maintain the credibility of the brand. The incumbent will be part of a dynamic operations team that is at the centre of Supplier Rate’s disruptive strategy, having access to world-class software development capabilities and a dynamic leadership team to support you in achieving these goals.

QUALIFICATIONS & EXPERIENCE

• Certificate in Project Management will be advantageous.
• 3-year university diploma preferred.
• 3+ years’ experience in a similar role and environment.
• Experience of successful liaisons with both customers and internal stakeholders.

DUITES & RESPONSIBILITIES

Support Desk Management

• Investigate and resolve support requests from both internal and external stakeholders.
• Diagnose and troubleshoot technical issues.
• Ensure that queries are resolved in a timely and professional manner.
• Maintain high-quality relationships with all internal and external stakeholders.
• Proactively identify software issues and liaise with relevant stakeholders to rectify.
• Conduct root cause analyses of all queries to understand the drivers of issues.
• Guide users through a series of actions, either telephonically, by email or chat, until they have solved the issue where required.
• Track system issues through to resolution within agreed SLAs.
• Provide prompt and accurate feedback to internal and external stakeholders regarding the status of their unresolved queries.

Customer Retention

• Ensure retention of existing customers
• Liaise with Customer Success regarding necessary updates to customer accounts as and when required.
• Identify customer-related risks that need to be addressed to ensure retention.
• Identify additional training needs through customer engagement.

Continuous Improvement

• Build and maintain knowledge of Supplier Rate’s systems, data, and processes.
• Document steps required to resolve technical queries and share with relevant team members.
• Analyse trends from data accessible in Supplier Rate’s ticketing system and provide recommendations for improvement to products and services.