Job Openings at Wilderness

Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery to agents at all times.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with agents (if and when required).
• Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
• Keep updated with all Wilderness and 3rd party product (AP), as well as technology updates.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximising camp operations role to create those life-changing journeys for guests.
• Liaise with RARA if rates, accommodation, transit points and activities are not loaded or correctly linked on the WW.
• Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
• Keep apprised of company policies, procedures and system updates.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above) 
• Tertiary certificate in Travel & Tourism/hospitality. 

Experience:

• 4-5 years’ experience at a senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system. 
• Great product knowledge on Southern & East Africa (Tanzania & Kenya)
• Personal or educational travel experience required
• Excellent attention to detail.

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Detailed Responsibilities

• Liaise with travel designers, UK Operations Team and suppliers on all bookings in an operational and financial capacity
• Communicate continuously with suppliers and internal sales and operations support teams to build trust and provide excellent support to the UK Teams
• Keep all booking information updated in the system ensuring CRM is continually up to date.
• Keep updated with all Wilderness and Associated product updates, as well as technology updates
• Attend all Wilderness and Associated Product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
• Keep abreast with company policies, procedures and system updates

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:

• 4-5 years’ experience in an operations/administration role in the travel industry
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous