Job Opportunities at ANEW Hotels & Resorts

Minimum Requirements

• Hospitality Certificate or Hospitality Management Diploma qualification
• At least 10 years plus experience within the hospitality industry in 3- & 4-star property.
• Must have at least 5 years of general management experience
• Must be standards orientated
• Good knowledge of Food and Beverage, Rooms departments with lodge and / or resort experience.
• High level of customer service, leadership skills, high level of numeracy skills, disciplined, organized, attention to detail, deadline driven, and cost control skills essential.
• Excellent Communication Skills 
• High degree of self-motivation and ambition

Duties and Responsibilities

• Show double-digit year on year revenue growth.
• Build a reputation for our F&B offering which attracts Weddings, Conferences and Non-Resident Diners.
• Work with our team to deliver personal and business growth.
• Manage all expenses to ensure we achieve our budgeted profits.
• Our revenue is almost split 50/50 between Rooms and F&B and therefore requires a person who understands both areas of the business.
• Be capable of making a difference and take this property and your own career to the next level.

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Minimum Requirements

• High school diploma or equivalent.
• +- 2 Years experience as a reservationist
• Experience working with OPERA Cloud
• Excellent verbal and written, telephonic communication skills.
• Excellent command of English, multilingual proficiency beneficial.
• Strong organizational skills, time management and attention to detail.
• Proficiency in computer software, including reservation systems and Microsoft Office.
• Ability to work accurately in a fast-paced and high-pressure environment.
• Exceptional customer service skills.
• Problem-solving abilities.
• Flexibility to work weekends, holidays, and varied shifts.
• Needs to show initiative and work independently.
• Self-disciplined and motivated
• Team player with a positive attitude

Duties and Responsibilities

• Handle customer inquiries and reservations via phone, email, and in-person
• Written communication and correspondence for all inquiries
• Assist customers in choosing the right services or accommodations based on their needs.
• Maintain accurate and up-to-date reservation records including but not limited to attaching travel agent vouchers to bookings, maintaining guest profiles etc.
• Confirm and modify reservations as requested by customers including but not limited to following up, securing guarantees / releasing all bookings made.
• Provide information about rates, availability, and special packages.
• Process payments and provide receipts
• Managing OTA Bookings
• Balancing inventory
• Collaborate with other team members to ensure a seamless customer experience.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain a clean and organized work area
• Carrying out of additional duties as requested
• Preparing for group bookings such as preparing rooming lists, collecting payments, etc
• Adhere to company policies and procedures.

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Minimum Requirements

• Matric (Grade 12)
• Pastel knowledge essential 
• Previous hotels experience an advantage, preferably in a similar position.
• Opera and F&B point of sale knowledge essential.
• Excellent communication skills, verbal & written.
• Fully literate and numerate (able to perform relative calculations, statistics and be able to interpret basic accounts and financial statements/reports/invoice.

Duties and Responsibilities

• Checking back-up documentation obtained from receiving against summary of purchases.
• Inputs invoices and Requests for Credit/Debit notes into Accounts Payable
• Prints payment requests/cheques/EFT summary and submits them to the Financial Manager and General Manager for signature/payment.
• Reconciles suppliers’ statements against invoices and Requests for Debit/Credit Notes
• Ensures that supplies are paid timeously and that settlement discounts are obtained wherever available.
• Ensures integrity of procurement platform.         
• Assists with audit requirements at year end.