Job Opportunities at Epson

Your mission:

• As the CRM Specialist, you will act as a strategic partner and subject-matter expert for CRM across the region. You will drive adoption and optimization of MS Dynamics 365, lead continuous improvement initiatives, and translate business requirements into scalable CRM solutions. In this role, you will proactively analyze business processes, identify opportunities for automation and enhancement, and collaborate with multiple stakeholders to ensure CRM is leveraged to its full commercial and operational potential. Furthermore, This is a functional leadership role, requiring a blend of strong business acumen, advanced technical understanding, and the ability to influence stakeholders across functions and geographies.

What you will do:

• Act as the primary functional expert for CRM, ensuring alignment of CRM strategy with business objectives across Sales, Marketing, and Channel functions.
• Lead CRM adoption, governance, and best-practice implementation, ensuring the system evolves in line with business needs.
• Conduct advanced business process analysis to design scalable and efficient CRM workflows, integrating with other business platforms where appropriate.
• Analyse customer’s requirements and translate into technical/ functional specifications that can be understood by the business community or used by a professional IT Developer
• Develop and deliver targeted training programs and materials to improve user proficiency and adoption of CRM tools, and data quality.
• Through business analysis, identify the best solutions either already available or to be implemented within the managed CRM platforms according to best practice
• Provide high-level technical and functional support to CRM users and manage complex escalations ensuring timely resolution and knowledge sharing
• Troubleshoot when/ where necessary. Assess and test the cases assigned
• Partner with system developers to define technical specifications, ensure quality of deliverables, timely progression of projects, and adherence to specification
• Lead or contribute to regional CRM enhancement projects, ensuring on-time delivery, documentation, and adoption.
• Monitor and analyze usage patterns, generate insights through dashboards and reports, and recommend improvements based on data trends.
• Occasionally support IT with the configuration of Microsoft Dynamics CRM, based on the agreed specifications

What we ask for:

• University degree in Computer Science, Business Analytics, or related discipline.
• Expert knowledge of MS Dynamics 365; working knowledge of Salesforce is a strong plus.
• Proven experience in CRM strategy, process design, and governance.
• Strong understanding of data architecture, relational databases, and data quality management.
• Demonstrated ability to lead or contribute to complex CRM projects, including full project lifecycle from requirements to adoption.
• Advanced proficiency in Microsoft Office Suite including Excel (Power Query, Power Pivot), Power BI (dashboard design & data visualization), and process mapping tools.
• Excellent communication, facilitation, and stakeholder management skills with proven ability to influence senior leaders.
• Strong analytical and problem-solving mindset with a focus on continuous improvement and business impact.

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Your mission:

• This position provides sales leadership for the Consumer sales team as well as strategic and tactical sales planning across the Consumer Print, Home Cinema Projection and Photo Scan Business Units. It is responsible for the achievement of quantitative and qualitative objectives of the team. Provides specialist knowledge to the team and customers, aimed at developing both short term and long term goals and contribution to revenue and profit growth.

What you will do:

Sales:

• Plan the implementation of the consumer mid/long term business strategy, defined in conjunction with EME Business Units to deliver optimum sales ROI
• Drive change to ensure the achievement of targets for profitable revenue and GTM plan growth.
• Implements strategy for the designated Epson product portfolio, designed to achieve the business plan.
• Develop sales opportunities with new customers following up a variety of leads. Qualify leads identifying those opportunities with the best potential for success.
• Develop current customer relationships to achieve the maximum potential revenue from the Epson portfolio, and work higher and wider with accounts.
• Execute tactical plans in support of the business sales strategy and communicate the progress both internally and externally.
• Liaise with other managers to produce the best mix of pricing and strategies to maximise revenues.
• Manage own portfolio of accounts demonstrating best practice account management and development to team.
• To consistently achieve high level results within defined business area and motivate the sales team to achieve individual high level results.
• Plan and execute quarterly MBR meetings with senior customers.
• Develop strategies and plans for the channel infield representatives and retail merchandising and promotion teams.

Marketing:

• Accountable for effective planning for the consumer channel, retail and ecommerce partners marketing calendar for the full year.
• Responsible for the use of the channel marketing budget and align sales plans, as necessary to achieve the agreed revenue targets and manage the return of investment (ROI) for completed activities.
• Ensure optimal implementation of Epson central marketing plans.

Budgeting/Reporting:

• Accountable for providing information to enable the achievement of business goals.
• Responsible for forecasting, major account reviews and account development planning in order to report progress.
• Lead review meetings detailing business performance and ensure account managers and teams contribute effectively.
• To ensure efficient management of costs including expenses, salaries, vendors etc.

Management:

• Accountable for IT and consumer channel recruitment, performance and offboarding to ensure the strategies and market development activities are maintained to the Epson vision.
• Engage directly with all IT channel partners, retail and ecommerce to support their understanding of Epson’s value proposition, product strategies and benefits and sponsoring the channels proof of concepts, maximising the opportunity.
• Recruit, develop and manage a team resourced to deliver the sales strategy and achieve the required revenue results.
• Coach, mentor and motivate and appraise all direct reports and ensure that teams are managed effectively.
• Contribute and support on additional non-sales related Epson initiatives

What we ask for:

• Senior sales background preferably within a related discipline and/or industry.
• Experience of, or acceptance of a matrix organisation and use of centrally resourced functions.
• Independent thinker with the ability to make decisions and act autonomously, if required. Self-driver, self-sufficient and proactive.
• Knowledge of the local market with established relationships within the market – South African.
• A track record of sales results demonstrating customer portfolio growth.
• Good record of academic achievement.
• Business English language - spoken and written

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Your mission:

• The Central Consumer Marketing Specialist plays a pivotal role in executing and activating marketing communications activities to support the consumer marketing strategy across CISMETA. Working closely with internal stakeholders and agencies, this role ensures the effective delivery of marketing communications plans, and effective activation through various media channels while maintaining brand consistency and compliance.

What you will do:

Execution of Projects

• Plan and deliver marketing campaigns, go-to-market communication toolkit and media plan aligned with business and marketing objectives.
• Coordinate and manage with third party the execution of marketing campaigns across various media channels, ensuring timely delivery, campaign KPI success and adherence to brand guidelines.
• Develop Content roadmap, and execute for timely delivery (including brief development, photoshoots, video shoots, and other creative projects)
• Coordinate the development and production of marketing assets, including campaign materials, new product launches, online content, sales tools, training and channel materials for brand, product, business needs.
• Develop and articulate product marketing communication — including value propositions, positioning, and messaging — that clearly highlight product features and customer benefits across all channels. Create assets and materials to support the product throughout its lifecycle. Experience with developing assets aligned to the latest industry standards is ideal

Instore Excellence Integration:

• Develop Best in Class instore marketing strategies, collaborating cross-functionally to enhance brand visibility and consumer engagement.
• Oversee the implementation of instore activations and campaigns, ensuring alignment with brand guidelines and optimization of instore layouts.
• Utilize data-driven insights to measure the effectiveness of instore initiatives and drive continuous optimization to elevate the instore experience and drive sales growth.

Stakeholder Engagement and Collaboration:

• Gather input from key stakeholders and markets to inform the development of marketing plans and strategies.
• Liaise with internal teams such as PR, Web, and Product Management to align on campaign briefs and ensure buy-in.
• Collaborate with regional Marketing Managers to tailor campaigns for local markets and ensure suitability.
• Collaborate with regions to adapt and create BIC media plans and reach set KPI
• Supplier Management and Financial Oversight:
• Select and manage relationships with external agencies, ensuring quality, creativity, and value for money.
• Maintain accurate records of competitive quotes and manage project budgets effectively.
• Provide support to Finance department and external customers to resolve finance queries as needed.

Administration and Reporting:

• Support the Marketing department with day-to-day administrative tasks and queries.
• Monitor compliance in areas such as image usage, contract status, and supplier documentation.
• Assist in the collation and sharing of presentations and coordinate meetings for Marketing Department heads.

Brand Management:

• Act as a brand guardian, ensuring consistency and accuracy of all marketing assets produced.
• Uphold brand identity guidelines and maintain brand integrity across all communications to be a true brand guardian.

What we ask for:

• Proven experience in marketing, preferably within a multinational environment.
• Strong communication and negotiation skills, with the ability to collaborate effectively with cross-functional teams.
• Experience working at a regional level, ideally covering MEA, Turkey, and CIS environment.
• Excellent project management abilities, with a focus on delivering results within budget and on time.
• Strong expertise in creating content with 3rd party agency and at a central level.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word) and familiarity with marketing tools and platforms.
• Proficiency in InDesign Adobe Illustrator and Photoshop is considered a plus.
• Fluent in English, with additional European languages considered an advantage.
• Bachelor's degree in Marketing, Business, or related field

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Your mission:

• The Customer Operation Specialist is responsible for delivering exceptional support to customers across the META - CWA Region. This role plays a vital part in ensuring customer satisfaction by effectively managing the Order to Cash process.

What you will do:

• Support the business with managing the 'Order to Cash' transaction cycle for customer accounts, ensuring transactions are accurately and promptly processed.
• Collaborate with commercial and supply chain departments to validate and process transactions accurately and efficiently.
• Handle local document requirements, including certification, export documents, and letters of credit to ensure compliance.
• Optimize revenue and enhance customer satisfaction by coordinating the daily sales order allocation process and monitoring delivery availability.
• Track Order progress against established customer targets and provide regular updates to the Sales team in the META - CWA region.
• Work closely with credit control to manage sales and collections effectively.
• Ensure all processes adhere to relevant policies and procedures, including J-Sox, ISO, and internal work instructions.
• Monitor and ensure timely delivery of all open orders from the warehouse within defined SLAs for outbound shipments.
• Report discrepancies related to outbound delivery SLAs to the Logistics team for further review and improvement.
• Collaborate with EME- Planning and Logistics teams, as well as third-party logistics providers, to drive continuous process improvement.
• Implement Standard Operating Procedures, including dispatch SLAs, with customers.
• Cultivate relationships with customers and Freight Forwarders to facilitate the movement of shipments effectively.

What we ask for:

• Bachelor’s degree in business, Supply Chain Management, or a related field.
• Proven experience in customer operations or a similar role, preferably with exposure to regions such as META - CWA.
• In-depth knowledge of 'Order to Cash' processes, and supply chain operations.
• Familiarity with local document requirements, certification, export documents, and letters of credit in relevant regions.
• Strong analytical and problem-solving skills to efficiently resolve customer issues and ensure accurate transaction processing.
• Proficiency in utilizing ERP systems for order processing and tracking, such as SAP, Oracle, or similar platforms. 
• Excellent communication skills in both written and verbal formats.
• Demonstrated ability to work collaboratively with cross-functional teams, including sales, supply chain, and credit control.
• Strong organizational skills to manage multiple tasks and meet deadlines.

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Your mission:

• We are seeking a highly skilled and proactive Logistics Specialist to oversee and optimize transportation, warehouse, and order fulfilment activities. This role is critical for ensuring efficient supply chain operations, meeting service-level agreements, and driving continuous process improvements to support business objectives.

What you will do:

Transportation Management:

• Plan, schedule, and coordinate transportation activities.
• Build and maintain relationships with carriers, negotiate contracts, and monitor performance.
• Ensure compliance with transportation regulations and manage freight and route optimization.
• Oversee claims, disputes, and insurance documentation for shipments.

Warehouse and Inventory Management:

• Manage day-to-day warehouse operations, including layout organization and safety protocols.
• Monitor inventory levels, coordinate replenishments, and conduct stock audits.
• Collaborate with 3PL partners for inventory, shipping, and order fulfilment operations.

Order Fulfilment:

• Process and manage all delivery types, including stock transfers and replenishments.
• Ensure timely and accurate order delivery, addressing modifications or cancellations as needed.
• Generate and analyse reports on delivery performance and resolve bottlenecks.

Process Improvement and Quality Control:

• Identify areas for operational efficiency and implement improvement initiatives.
• Ensure quality control checks on incoming and outgoing goods to meet standards.
• Continuously review and optimize logistics, warehousing, and Fulfilment processes.

Reporting and Analysis:

• Prepare and analyse data on transportation, warehouse, and order fulfilment performance.
• Provide actionable insights and recommendations to improve overall operations.

Customer Service and Cross-functional Collaboration:

• Address inquiries related to shipments, orders, and warehouse operations.
• Collaborate with internal teams (e.g., Sales, Finance) and external partners (e.g., carriers, vendors) to ensure smooth operations.

Documentation and Compliance:

• Ensure adherence to customs, insurance, and regulatory requirements.
• Maintain accurate documentation for transportation, inventory, and warehouse processes.

What we ask for:

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• Proven experience in logistics, transportation, and warehouse management.
• Strong problem-solving, analytical, and organizational skills.
• Proficiency in SAP.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and prioritize effectively.
• Innovative mindset with a commitment to continuous improvement.
   

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Your mission:

• The Corporate Sustainability Specialist works with the Head of Corporate Sustainability & Government Affairs to implement the regional sustainability strategy and ensure environmental compliance across the META-CWA region.
• This role covers sustainability compliance, including chemicals, waste, packaging, product safety, ESG reporting, and circular economy requirements. It also supports the integration of sustainability into commercial and operational activities, as well as cross-functional project coordination. The role requires strong collaboration with internal and external stakeholders.
• Specialization: Chemical & Product Compliance (e.g., REACH, CLP, SDS, product safety, chemical regulations) 

What you will do:

Sustainability Compliance & Regulatory Monitoring

• Monitor sustainability and environmental regulatory developments across META-CWA, including chemicals, waste, packaging, batteries, product safety, ESG reporting, and energy efficiency requirements.
• Track regulatory developments and assess applicability to Epson’s business, ensuring understanding and compliance with applicable legislation.
• Establish and maintain controls to secure compliance with environmental regulations.
• Conduct regulatory assessments and provide recommendations to mitigate compliance risks.
• Prepare and support regulatory reporting and maintain compliance documentation (including SDS and other regulatory files).
• Communicate regulatory requirements and associated business risks to internal stakeholders.

Commercial Sustainability Enablement

• Work with the Head of Corporate Sustainability & Government Affairs to integrate sustainability into commercial activities.
• Support Product Management and Sales teams to understand sustainability and compliance requirements.
• Provide sustainability input for RFQs, tenders, customer requirements, and market access topics.
• Prepare sustainability materials, presentations, and training sessions for internal and external stakeholders.
• Support eco-label applications, certifications, and marketing-related sustainability initiatives.

Internal Sustainability Engagement

• Implement and coordinate internal sustainability awareness initiatives and campaigns.
• Deliver sustainability briefings, training sessions, and webinars to internal stakeholders.
• Prepare and coordinate intranet communications and internal sustainability updates.
• Promote alignment of sustainability objectives within daily operational activities.

External Sustainability Engagement

• Support engagement with customers, distributors and partners on sustainability-related topics.
• Participate in sustainability discussions and relevant industry events to represent Epson’s position.
• Coordinate with governmental bodies, trade associations, external organizations and consultants as required.
• Support community engagement initiatives aligned with sustainability objectives.

Cross-Functional Project Coordination & Sustainability Performance

• Coordinate ESG data collection and consolidation (energy, waste, emissions, and other sustainability KPIs).
• Support implementation and monitoring of sustainability initiatives, including renewable energy, waste management, and circular economy programs.
• Coordinate projects involving multiple functions and track progress and follow-up actions.

What we ask for:

• Educational background in Environmental Policy, Law/Regulatory Affairs or Quality Assurance or other relevant background with familiarity of sustainability related topics
• In-depth knowledge of environmental compliance including chemicals, waste, packaging, product safety and other related topics
• Experience in interpreting and implementing environmental regulations in a corporate setting
• Good market and regulatory understanding related to sustainability in CISMETA region
• Experience in establishing and implementing new processes for quality assurance
• Knowledge in auditing processes (experienced in ISO 9001 and 14001 audit is desirable)
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Strong engaging and connecting skills on multi-layers stakeholders
• Excellent command of the English both verbally and written
• Fluency in Arabic, French or Turkish is a plus
• IT literate, including MS Office Excel; SAP,
• Knowledge of measuring tools such as GC/MS LC/MS is a plus;

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Your mission:

• The Central Facilities Administrator – Administration provides structured administrative and coordination support across regional Facilities operations, with primary responsibility for document control, SharePoint management, contract tracking, travel administration, and routine operational follow‑ups. The role ensures Facilities records, trackers, and administrative systems remain accurate, accessible, and up to date, supporting operational continuity and compliance across the region. Working alongside the Central Facilities Administrator – Operations and the Facilities Manager, the role also provides defined administrative backup support for selected operational activities when required.

What you will do:

Document Control & SharePoint (Primary)

• Maintain the Facilities SharePoint structure, ensuring consistent naming, logical storage, and accessibility.
• Manage document control for regional vendor documentation, service records, administrative evidence, and facility‑related documents.
• Maintain regional trackers and registers (contract dates, compliance lists, action trackers) and update the central contract‑tracking platform to ensure all contract records remain current and accurate.

Compliance Administration (Administrative Support Only)

• Assist with H&S administrative evidence collection and filing.
• Maintain basic logs or lists as directed by the Central Facilities Administrator - Operations.
• Follow up with regional contacts for missing documentation.

Travel Administration & Query Triage (As assigned)

• Act as first‑line triage for routine travel queries.
• Maintain travel guides and process notes.
• Compile simple travel‑ or administrative‑related reports.

General Administration

• Monitor shared mailboxes and apply standard triage processes in line with agreed workflows.
• Compile straightforward summaries or document packs based on information provided by the Facilities Manager, where required.

Project Administration Support

• Support project coordination through meeting minutes, action logs, and filing.
• Assist with information gathering from regional offices.

Backup Support Responsibilities

Provides backup support to the Facilities Administrator - Operations for:

• Financial & Transactional Support
• Basic PO/GR assistance and invoice follow‑ups (not full SAP ownership)
• Vendor‑onboarding documentation (not SAP loading)
• Assisting with asset/inventory updates and routine facilities coordination
• Administrative assistance with H&S evidence collection (not H&S ownership).

What we ask for:

• Strong administrative and organisational skills with excellent attention to detail.
• Proficiency in SharePoint, Teams, OneDrive, and document‑management systems.
• Ability to maintain tidy, structured filing systems and trackers.
• Good written communication skills and follow‑up capability.
• Experience in travel admin, facilities admin, or compliance support is advantageous.
• Reliable, consistent, and able to manage routine workflows independently.