Job Opportunities at Nedbank

Job Purpose
To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy. Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales portfolio

• Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming

• Obtain referrals from existing clients and in branch staff through collaboration.

• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need. Educate clients on the product offering by presenting them with the relevant information. Ensure retention of clients full banking relationship through client service and client contact. Plan and implement effective prospecting activities by identifying and responding to business opportunities.

• Ensure all client details are correct by capturing details correctly at application stage.

• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

• Finalise client transactions by ensuring client signature for final product accepted. Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements. Meet requirements of product applications by providing all required documentation.

• Bank queries and Bank Codes. Resolve client queries by following business procedure and keeping client informed. Act as client's banking partner by taking responsibility for providing regular feedback

Minimum Experience Level

• 2-3 years' Retail Banking experience a must

• 1-2 years’ experience Sales Consultant as in the Financial sector essential

• Exposure to Small Business Services clients would be an advantage

Qualifications

• NQF Level 5 or Higher in a Financial or Banking related field essential

• Must have a FAIS Complaint qualification (Min 120 Credits)

• Matric / Grade 12 / National Senior Certificate

• Regulatory Examination 1 would be an advantage

Type of Exposure

• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)

• Checking accuracy of reports

• Managing conflict situations

• Sharing information in different ways to increase stakeholders understanding

• Building and maintaining effective cross-functional relationships with internal and external stakeholders

• Managing customer expectations

• Working in a fast-paced and changing environment

Technical / Professional Knowledge

• Banking knowledge and procedures

• Banking procedures

• Business principles, terms, and definitions

• Data analysis

• Governance, Risk and Controls

• Relevant regulatory knowledge

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Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Action stakeholder requests by capturing and processing the administration request on the relevant system.

• Action vendor invoice payments by capturing and processing the data on the relevant system.

• Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).

• Contribute to revenue increase by driving the submitted sales to completion.

• Compile a catalogue of services by allocating costs per product.

• Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.

• Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.

• Monitor departmental financial performance by analysing actual to budget variances.

• Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.             

• Minimise financial and reputational risk by ensuring accuracy of processing activities.

• Minimise operational costs by avoiding unnecessary expenditure.

• Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.

• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)

• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.

• Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.

• Verify client information on systems in accordance with Nedbank policies and FICA rules.

• Prepare trustee meeting packs and month end packs for management .

• Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.

• Escalate anomalies where cases or call records not found or if there a  mismatch of accounts are not logged by emailing Team Manager.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

2 years AML and FATCA experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Type of Exposure

• Completing various administrative duties (e.g. answering phones; making copies; filing)

• Managing conflict situations

• Comparing two or more sets of information

• Communicating internally

• Tracking cost against a budget

• Capturing data

• Checking accuracy of reports and records

• Drafting reports

• Managing customer expectations

Technical / Professional Knowledge

• Administrative procedures and systems

• Banking knowledge

• Banking procedures

• Business terms and definitions

• Data analysis

• Relevant regulatory knowledge

• Business writing skills

• Product Knowledge

• Relevant system knowledge

• Governance, risk and controls

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Job Purpose

To apply a set of tasks and techniques used to work as a liaison amongst stakeholders in order to understand the problems; opportunities; needs; structure; policies and operations of the organisation on large; high risk and complex projects. To recommend solutions that enable the organisation to achieve its goals. To elicit and analyse the actual needs of the stakeholders; facilitate communication between organisational units and play a central role in aligning the needs of business units with the capabilities delivered by information technology and may serve as a translator between these groups. The senior BA has years of deep practical experience in the role; with repeated practice performing business analysis in a variety of complex situations.

Job Responsibilities

Collaborate with stakeholders by managing conflict, agreeing on task and project requirements, and remaining impartial in requirements discussions. Facilitate requirements workshop, maintain group focus and leads discussion toward stated goals. Define business objectives, processes and requirements. Build, sustain and leverage relationships with persons within and outside area of immediate responsibility when gathering, validating and approving requirements. Manage client and stakeholder expectations. Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth. Understand and embrace the Nedbank vision and values, leading by example. Identify opportunities to improve or enhance processes. Add value to Nedbank by supporting the implementation of new processes, policies and systems. Deliver systems, products and projects by applying the standard Nedbank Business Analysis (BA) methodology. Deliver project results cost effectively on time and within risk parameters. Ensure improved results. Plan and monitor business analysis activities, communication approach, requirements management and analysis performance. Conduct and document requirements elicitation through the application of brainstorming, prototyping, etc Ensure work is completed to plan. Analyse and document the enterprise. Prepare business cases. Justify the investment for business initiative. Comply with risk standards - monitoring and take correcting if necessary. Deliver required output by ensuring work obstacles and problems are managed effectively. Assess and validate solutions and requirements. Support the achievement of the business strategy, objectives and values. Ensure knowledge management by sharing knowledge and industry trends with team. Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses. Ensure team success. Actively promote and contribute to the organisation's Business Analysis (BA) Centre of Excellence in defining the BA practices for the organisation.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant Bachelors degree 

Essential Certifications

• Relevant qualification in Business Analysis from one of the IIBA™ Endorsed Education Providers contributing towards future certification.

Preferred Certifications

Type of Exposure

• Built and maintained stakeholder relationships

• Completed Reports and Achieved Budgets

• Designed Workforce Planning Solutions

• Developed and Implemented Communications Strategy

• Manage internal process

• Managed Transformation & Innovation

• Managed Process Results

• Managed Relationships

• Managed Self and Team

• Supported Transformation, Change and continued Improvement

Minimum Experience Level

• 6 - 10 years working experience (business or IT) in various analysis roles. 4 years practical experience of the business analysis discipline.

Technical / Professional Knowledge

• Industry trends

• Principles of project management

• Research methodology

• Cluster Specific Operational Knowledge

• Information Technology concepts

• Object Orientation (Devlopers)

• Usability and GUI techniques

• Problem solving skills

• Modelling (ARIS /UML)

• End -to End Innovation Lifecycle Method

• BA Body Of Knowledge

• Risk And Security Practice

Behavioural Competencies

• Decision Making

• Resolving Conflict

• Building partnerships

• Emotional Intelligence Essentials

• High-Impact Communication

• Quality Orientation

• Technical/Professional Knowledge and Skills

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Job Purpose

To manage FICA and UK KYC-related activities & functions that are executed within defined standards & requirements while simultaneously maintaining control over applicable processes and in accordance with Client Operations Strategy.

Job Responsibilities

• Maintain a departmental set of management & record keeping standards ensuring compliance with relevant UK KYC standards and Nedbank internal standards. .

• Ensure effective processing of FICA / KYC and all client data related capturing and records maintained

• Maintain sound relationships with the relevant internal and external stakeholders by ensuring achievement of high levels & quality of service delivery as experienced by stakeholders contributing to customer retention.

• Improve client relationships through focused NCIB client strategy.

• Ensure the validation function on KYC/FICA both in the context of new to bank and reviews.

• Review clients by ensuring that "gaps" are identified in the FICA/KYC requirements of existing clients.

• Liaise with front line relationship managers and UK MLRO with regard to sourcing missing data / documents from clients or understanding specific UK statutory requirements.

• Ensure that all  London customer  records are optimally managed and maintained.

• Ensure that all exceptions are managed & resolved within agreed SLA's.

• Ensure that defined transactional processing & UK KYC-related activities & functions are executed within defined standards & requirements while simultaneously maintaining control over applicable processes.

• Ensure that Data inputs are correctly & accurately captured

• Ensure that project goals are accomplished & are in line with business objectives.

• Manage client reviews based on the risk criteria assigned to clients and facilitate and co-ordinate the review processes for NCIB.

• Understanding the EDD process and ensuring high quality EDD’s are presented to HRRC addressing and mitigating financial crime and reputational risks

• Analysis of PEP and sanctions alerts and determining an outcome whether a true match to the party in question

• Conducting adverse media internet searches where applicable

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma or Degree or Certificate in Compliance, AML .

Type of Exposure

•           Managed Relationships

•           Provided Client Service

•           Provided Administrative Support

•           Completed Reports and Achieved Budgets

•           Developed and Implemented Communications Strategy

•           Managed Self

•           Managed own Career

•           Experience in an international Financial Institution an advantage

Minimum Experience Level

• 1-2 years general banking experience, with knowledge of KYC/ FICA.

• Knowledge of UK regulations would be advantageous

Technical / Professional Knowledge

• Administrative procedures and systems

• Data analysis

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Banking knowledge

• Banking procedures

• Cluster Specific Operational Knowledge

• Business principles

• Business terms and definitions

• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus

• Continuous Improvement

• Coaching

• Influencing

• Decision Making

• Quality Orientation

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Job Purpose

To develop insights and identify opportunities that enable the acquisition of new and growth of existing markets in line with Nedbank Strategic objectives, through quantitative and qualitative analysis and research, enhancing the Nedbank brand and optimising revenue according to business objectives.

Job Responsibilities

• Identifying business opportunities through detailed reports and analysis, which will craft strategies for implementation.

• Provide unbiased analysis, insights, and strategic recommendations to support business planning processes

• Developed trusting / professional internal relationships to smooth the flow of work

• Management and enhancement of the client intelligence tool, providing support to businesses across CIB

• Conduct ongoing analysis of various data sources to derive insights regarding customers activities and performance

• Drive consumer centricity within the organisation

• Developed collaborative relationships with contractors / consultants / suppliers which meet business needs

• Develop analytical dashboards for effective measuring and monitoring using tools such as Power BI

• Provide understandable and actionable reports and insights that feeds into the strategy and business process

• Seeks out alternative/creative ways of meeting an information need, considering new techniques to address business challenges

• Take the lead on developing processes for effective data analysis and reporting

• Develop clear strategies to ensure internal understanding of customer insights

• Consistently ensure work completed to plan

• Delivered project results cost effectively on time and within risk parameters

• Management and development of direct reports to encourage continuous growth, cross-skill/ knowledge transfer and collaboration

• Supported team efforts to achieve transformation goals and established a culture conducive to the achievement of transformation goals

• Improvements to work methods; processes and systems were implemented successfully

• Analysed; researched; developed and implemented innovative ideas and solutions adding value to Nedbank

• Challenge and review the status quo to find ways to improve the analytical processes

• Optimising processes to ensure quicker turnaround/ building capacity to add additional value

• Continuously developed professional knowledge relating to field of expertise

• Identify training courses and career progression for self through input and feedback from management.

• Share knowledge and industry trends with team and stakeholders during formal and informal interaction

Essential Qualifications

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• BCom Hons / B Bus Science (preferred in Maths, Finance or Statistics)

• CFA advantageous

Minimum Experience Level

• Minimum 8-10 years' working experience within the financial markets.

Type of Exposure

• Implementing a strategic plan

• Measuring client satisfaction

• Working with clients to solve client problems

• Investigating and reviewing processes to improve client satisfaction

• Coaching and mentoring others

• Providing constructive feedback to employees

• Communicating job requirements and performance standards to others

• Managing business risks

• Practical financial markets experience

• Communicating on public platforms

Technical / Professional Knowledge

• Financial Accounting Principles

• Governance, Risk and Controls

• Industry trends

• Operations planning

• Principles of project management

• Relevant regulatory knowledge

• Research methodology

• Strategic planning

• Business writing skills

• Technical Analysis

Behavioural Competencies

• Communication

• Continuous Learning

• Customer Focus

• Inspiring others

• Business Acumen

• Delegation and Empowerment

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Job Purpose

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.

• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles

• Improve results by tracking and analysing financial reports against agreed measures.  

• Understand clients business and needs through proactive client relationship management according to portfolio mandate.

• Build relationships with internal stakeholders through communication and networking as determined by client needs.

• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.

• Complete tasks through planning and reviewing against set targets.

• Manage resources (time, processes and support teams) to optimize value against client expectations.

• Comply with risk standards,policies and procedures through training and development as required by group complianceframework

• Research and analyse information by using problem solving techniques to propose solutions for work challenges.

• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.

• Identify training courses and career progression for self through input and feedback from management.

• Ensure all personal development plan activities are completed within specified timeframe.

• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

2-3 years in a relationship management or banking environment

Preferred Qualification

Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Type of Exposure

• Conducting root cause analysis

• Working with a group to identify alternative solutions to work situations.

• Analysing situations or data that requires an evaluation of multiple factors

• Interacting with diverse people

• Building and maintaining effective relationships with diverse internal and external stakeholders

• Developing ways to minimise risks

• Analysing and interpreting qualitative and quantitative data

• Drafting reports

• Interacting with various levels of management

• Managing conflict situations

• Managing multiple projects

• Influencing stakeholders to obtain buy-in for concepts and ideas.

• Answering customer questions

• Sharing information in different ways to increase stakeholders understanding

• Communicating complex information orally

• Communicating complex written information

• Brainstorming ways of improving a product or situation.

• Challenging the status quo with a view to improving the environment or peoples understanding

• Identifying trends

• Checking accuracy of reports and rec

• Communicating standards to others

• Conducting gap analysis

• Conducting a needs analysis

• Comparing two or more sets of information

• Coordinating and securing buy-in from stakeholders

• Preparing and delivering presentations

• Writing business proposals

• Providing professional advice/opinion

• Using different approaches in new work situations

Technical / Professional Knowledge

• Banking knowledge

• Banking procedures

• Business Acumen

• Business principles

• Business writing

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Microsoft Office

• Nedbank policies and procedures

• Nedbank vision and strategy

• Principles of financial management

• Principles of project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Decision-making process

• Nedbank culture

• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication

• Energy

• Building Trusting Relationships

• Managing Work

• Sales Disposition

• Sustaining Customer Satisfaction

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Job Purpose

To drive business effectiveness through culture and change initiatives within the Nedbank Wealth Cluster.

Job Responsibilities

• Organisational diagnostics at various levels, including but not limited to culture surveys.

• Consulting at all levels from executive to managerial, supervisory and administrative.

• Design, development and execution of culture and leadership programmes and interventions.

• Exceptional creativity and innovation in design, delivery and facilitation.

• Intrapreneurship and future/strategic orientation.

• Change management and building organisational change capability.

• Tech-savvy and advance digital dexterity.

• Contribute to a culture conducive to the achievement of transformation goals in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate in the development and implement action plans to address issues raised in culture surveys to improve team and stakeholder results.

• Address issues raised in culture surveys by participating in the development and implementation of action plans.

• Support and encourage staff to participate and support corporate responsibility initiative.

• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

• Encourage team to actively enhance and involve processes with relevance to idea generation and continuous improvement Maintain project budgets and costs.

• Understand what business drivers, results and strategies are required.

• Manage culture and climate survey processes.

• Manage internal communication.

• Manage employer branding processes.

• Manage engagement processes.

• Governance of large scale project deliverables.

• Manage change processes.

• Compliant regarding vendor management process.

• Achieve results through collaborative opportunities.

• Comply with procurement processes Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.

• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.

• Motivate staff to perform and contribute to the success of the business by creating environment of collaboration and teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.

• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.

• Contribute to team effectiveness by following the recruitment process when recruiting talent.

• Ensure a high performing team by following talent management principles.

• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example.

• Provide thought leadership on diagnostics; metrics and culture tools.Provides advisory services to Group and Line Specialists.

• Provide collaborative platforms.

• Advise executive and senior management on culture and change impacts.

• Provide direction and input to selected partners on large scale projects.

People Specification

Essential Qualifications - NQF Level

• Master’s Degree

Essential Certifications

• Preference for registration with Health Professions Council as Psychometrics or Psychologist

• Registered Industrial Psychologist with HPCSA , Society of Industrial and Organisational Psychology of South Africa (SIOPSA) membership, PAI membership

Preferred Certifications

Type of Exposure

• Managing a team of specialists

• Creating a business plan

• Implementing a strategic plan

• Measuring client satisfaction

• Working with clients to solve client problems

• Investigating and reviewing processes to improve client satisfaction

• Coaching and mentoring others

• Influence and engage at an executive level

• Assuming a key influence role/thought leadership role within a business environment

• Managing business risks

• Management of formal governance structures

Minimum Experience Level

• Registered Industrial Psychologist

• Minimum 5 years psychometric assessement and consulting.

• Relevant accreditations in change management (preferably PROSCI) and/or team developmental instruments and/or coaching.

• Minimum 8 years organisational development and effectiveness consulting experience in a complex environment.

• Experience (not exposure) in talent management / development/ strategic workforce planning.

• Exceptional facilitator up to Senior Management level.

Technical / Professional Knowledge

• Budgeting

• Business administration and management

• Business principles

• Business terms and definitions

• Change management

• Client service principles

• Communication Strategies

• Consumer behaviour

• Diversity management

• Employee training/development

• Financial Accounting Principles

• Governance, Risk and Controls

• Operations planning

• Organisational systems

• Principles of project management

• Relevant regulatory knowledge

• Service level agreements

• Staff resource planning

• Strategic planning

• Business writing skills

• Management information and reporting principles, tools and mechanisms

• Client Service Management

Behavioural Competencies

• Building Partnerships

• Earning Trust

• Coaching

• Continuous Learning

• Facilitating Change

• Influencing

• Inspiring others