Job Vacancies at Absa Group Limited (Absa)

Job Description

Accountability: Investigate violations on the SideSafewatch system 90%

• Investigate violations on the SideSafewatch system and perform necessary investigations to accept or reject payments for South Africa and the Africa jurisdictions.
• Extract alert from the queue on the Midbase system and investigate the details of the violation on SideSafewatch to determine whether the information matches positively against any of the official lists.
• Source information from internet, World check, Side Station, MDP (Midbase) and Absa systems as secondary level of information to assist in the decision making process.
• Source information from International Financial Institution (IFI) counterparties to assist in the decision making process.
• Source information from relationship managers from business to assist with the decision making process. Follow up Page 2 of 5 with Relationship Managers where required to finalize the payment within the 48 hour turnaround time.
• Work on the queue as allocated by the Supervisor to meet the cut-off times for each currency.
• Formulate decision to accept / reject or refer payments and capture rationale to the accepted standard on the MDP for future reference.
• Prepare rejection reports to the accepted standard and submit to Second Level Analyst for comments and escalation further up the line.
• Prepare an Exception request when required by the information of a payment, submit to second level analyst for comments and submission to Head of Sanctions and Barclays Group Compliance (GFCM) for approval / decline

Accountability: Compile statistics of daily activities 10%

• Extract daily information management (IM) stats from the various sources and compile daily report to submit to second level to check, consolidate and further submission to Head of Sanctions and Barclays Group Compliance (GFCM) as part of the measurement and record keeping of activities.
• Compile information from various sources to meet the requirements of ah-hoc requests for information as and when required by Head of Sanctions and Manager: Payment Screening

Education and Experience Required

• NQF Level 5: 3-year National Diploma/Higher Cert
• Relevant Diploma/ Certificate in Banking (Preferred)
• Law credit or Law degree (Preferred)
• Minimum of 1 year working experience in a legal or International payments environment (Essential)
• Minimum of 1 year experience in a Compliance Department in a banking sector (Essential)
• Experience in Money Laundering Control and/or Sanctions Screening (Preferred)

Knowledge & Skills: (Maximum of 6)

• Trade Finance products
• Financial Sanctions
• SWIFT message types
• Written and oral communication
• Analytical skills
• Flexibility and resilience
• Attention to detail
• Preferred
• Computer literate

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Overall Job Purpose: 

 The implementation, monitoring and auditing of Health and Safety within the Absa Group as well as monitoring an implementation of system related matters on the OHS system application.

Job Description

Accountability 1

OHS system

• Create new user accounts
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal process with technical documentation, manuals and user scripts
• Applying subject expertise in evaluating business operations and processes.
• Identifying areas where technical solutions would improve business performance.
• Consulting across business operations, providing mentorship, and contributing specialized knowledge.
• Recommending technical solutions and determining software development requirements.
• Providing subject expertise and guidance to IT developers during the software development life cycle.
• Overseeing the development, testing, and implementation of technical solutions.
• Determining whether technical solutions meet defined requirements.
• Verifying technical reference information, including user guides, training manuals, and system requirements.
• Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users.
• Documenting processes and disseminating information to all relevant stakeholders.

Accountability 2

Risk management - Ensure OHS compliance

• Monitor   the   Occupational   Health   and   Safety (OHS) standards   and   management information system (MIS) by obtaining monthly reports from all Absa workplaces. Assist workplaces to become compliant by sending reminders of information that is still outstanding and escalate non-compliance to the OHS Manager and Regional Managers.
• Liaise with Business Units by providing expert opinions, advice and recommendations pertaining to the OHS Act and COID (Compensation of Injuries and Diseases on duty).
• Engage with various internal Business Units as CRES, Regional Operations and Learning & Development to ensure participation and elimination of occupational health and safety risks. 
• Provide input and recommendations pertaining to revision of training material.
• Conduct site inspections and investigations (e.g., injuries on duty) to identify OHS risk related non-compliances and to ensure procedural compliance by staff and contractors. Submit reports on findings.  Attend inspection/inquiries held by the Department of Labour.
• Conduct OHS audits and proactive inspections and report on findings with appropriate recommendations to enhance OHS compliance, which could include, technology, procedural, training or even disciplinary action. Submit a report to the workplace and other relevant parties.
• Attend to Business specific meetings and ensure OHS requirements are highlighted and addressed.
• Assist with development and revision of policies, procedures and standards.
• Assist and advise Business on area specific OHS solutions which include research and development which include the services of technical experts as SABS and OHS hygienists.
• Maintain the OHS SharePoint to create continual OHS awareness.
• Ensure that all contractors and service providers comply with the OHS Act by auditing their system to ensure that they take responsibility for staff working for them and that they have a valid certificate of good standing with the Compensation Commissioner.
• Monitor OHS implementation at building sites by obtaining and providing information as prescribed by the Construction Regulations which includes the Principal Contractors OHS plan, responsibilities of the principal contractor, appointments, training, agendas of OHS meeting held, facilities regulations, personal protective equipment etc. Conduct audits of their OHS system, do site inspections and attend site safety meetings.

Accountability 3

Process and Procedure Management for OHS

• Manage the Occupational Health & Safety system by sending a notification to Managers and OHS Representatives via the OHS system to start submitting monthly and quarterly reports.
• Monitor, manage and provide guidance to all Absa workplaces pertaining to this process.
• Send out a final reminder to workplaces that failed to submit monthly and quarterly reports. Obtain final statistics, compile a quarterly report and escalate non-compliance to various stakeholders.
• Assist non-compliant workplaces to become compliant by performing audits, inspections and by providing guidance pertaining to appointment of Managers, OHS Representatives, First Aider's, Fire Wardens and Evacuation Leaders.
• Liaise   with   Learning   &   Development, Managers, Group   Operations   and   Regional Managers to ensure that OHS teams receive the required training and that workplaces conduct emergency evacuations twice per annum as prescribed by National Building Regulations.
• Monitor and manage changes in legislation by receiving changes in legislation and uploading the revised version on the OHS SharePoint.
• Compile and revise policies and submit to Manager for approval.
• Manage OHS queries and specific requirements from business by assessing the risk and to provide guidelines for managing the applicable risk.

Accountability 4

Reports

• Compile monthly and quarterly management reports and submit to Manager.
• Escalate non compliances such as monthly and quarterly reports not received, appointments not made and outstanding training requirements to Regional Managers and General Managers by means of a report.
• Compile ad-hoc reports as requested by management.

Providing Solutions to ensure OHS compliance

• Work with various internal and external stakeholders to ensure compliance to eliminate or mitigate risks within the Absa Group. By providing statistics and reports pertaining to non- compliances and incidents.
• Contribute to align policies, procedures and standards to support the prevalent risk per workplace in accordance with the risk identified.
• Provide guidance and assistance to eliminate or mitigate risks by making use of internal resources, external experts, Local Authorities and Department of Employment and Labour approved service providers.
• Be “au-fait” (familiar) with new technology, trends and changes pertaining to OHS matters, to be able to provide business with solutions.

Accountability 5

Communication and Client Service

• Be available by means of e-mail, cell phone and office phone to assist business with OHS related matters.
• Provide communication to business on SharePoint and Workplace.
• Do inspection on request business to solve problems as identified by business.
• Attend meetings to ensure that OHS receive the required attention to be compliant as well as industry related workshops and seminars to become aware of latest trends and changes.
• Engage in knowledge sharing with OHS colleagues and peers in this sector which will increase productivity as less time will be spent on research and the OHS team will be on the same page.
• Assist and guide workplaces/business to become compliant by attending OHS committee meetings and conduct regular follow ups of non–compliant workplaces to ensure that workplaces are up to standard.

People Investment

Role / Person Specification

Education and Experience Required

System:

• Advanced knowledge of business operations and project management.
• Competency in electronic business management systems.
• Advanced ability to recommend and implement technical solutions for cross-functional projects.
• Knowledge of systems and software engineering to optimally integrate subject expertise in software solution designs.
• Exceptional leadership and mentorship abilities to introduce and implement technical solutions.
• SAMTRAC / Nebosh / OHS certificate would be advantageous
• 3 years and more HIRA experience
• 3 years and more incident and accident investigation management experience
• Risk Assessment experience and OHS experience up to Auditing level
• 3-5 years’ experience in the OHS environment in a major institution, preferably in banking industry or construction industry.
• Risk management experience

Knowledge & Skills: (Maximum of 6)

System:

• Familiarity with various operating systems and platforms
• Excellent recordkeeping, as well as written and verbal communication skills.
• Analytical skills to identify technology related risk
• Application of Project management methodology
• Good knowledge of the Occupational Health & Safety Act
• Analytical skills to identify occupational risks
• Competencies: (Maximum of 8 competencies)

System:

• Strong technical understanding of information systems
• Working with people
• Adhering to principles and values
• Deciding and initiating action
• Working with people
• Adapting and responding to change
• Adhering to principles and values
• Writing and reporting

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Provide specialist advice and support in positioning Absa as a top employer of choice to the external tech market. Work closely with the Talent Acquisition team to identify branding challenges and key differentiators that will re-define how candidates experience the Absa brand. Advise and support in the creation of content that conveys the company’s culture, employee experience, and employee value proposition (EVP). Create and drive the implementation of innovative and competitive employer brand strategies on digital platforms that promote awareness of Absa as a top tech employer.

Job Description

Stakeholder Management

• Build relationships with and gain an understanding of what drives the business by engaging effectively with business stakeholders and internal business partners (i.e., Reward, Talent Acquisition, Group Transformation, Candidates, internal clients, and internal and external vendors/suppliers) to inform the content and development of employer branding strategies.
• Liaise with Tech Stakeholders across Absa Africa in order to gain a comprehensive view of their core business, strategic objectives, EVP, employee experience, and culture, and use this understanding to inform employer brand strategies.

Employer Brand Strategy

• Be a subject matter expert in employer branding by providing guidance on best practices, latest research, market trends and benchmarks to ensure competitive strategies are adopted.  
• Partner with Talent Acquisition and the Absa Brand team to optimize our digital portfolio. Develop innovative digital-, social- and traditional media initiatives targeting both active and passive diverse tech talent. This includes but is not limited to the development of the messaging, content, positioning and communication of the initiative.
• Assist in the innovation, planning, execution and management of employer branding campaigns, events, and recruitment channels for tech talent to increase tech talent engagement.
• Brand Custodian and Support
• Manage the integrity of the brand by overseeing Absa’s social media and online presence used to promote employer branding. Ensure the presence is effective in attracting talent, building candidate pipelines, and is aligned to the organisation’s overall strategy.
• Define and implement measurements of success to assess the impact/ROI of employer branding strategies. Implement a system to review the results of these measurements and provide recommendations accordingly.
• Be a brand ambassador and personally embody the Absa Tech EVP.

Qualifications / Experience 

• Bachelor’s Degree in Business, Commerce and Management Studies / Bachelor’s Degree in Marketing / Bachelor’s Degree in Human Resources
• 5-8 years of Employer Branding and/or Talent Acquisition experience preferred  
• Social media and online channel knowledge and experience
• Technology industry knowledge and experience

Competencies 

• Creative and innovative thinking
• Digital affinity
• Effective communication – advanced 
• Marketing management
• Leading change
• Enabling team success
• Relationship building 

Education

• Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)
   

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Job Summary

Are you a strategic thinker with a passion for growing small and medium enterprises (SMEs)? Do you have the skills and experience to lead a team of professionals and deliver on business objectives? If yes, then we have an exciting opportunity for you!

Absa is looking for an Area Segment Manager - SME  (FAIS) to join our dynamic and innovative team, the position is based at Sandton. As an Area Segment Manager, you will be responsible for formulating tactical strategy and associated delivery plans related to single practice areas. You will also ensure proactive integration and operational tactical enhancement within your area of responsibility.
Job Description

People Management: 

• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.
• Compliance and Risk Management: 
• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
• Business Management: 
• Manage the levels of performance and service standards that need to be achieved by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team.

Collaboration: 

• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Customer Experience: 

• To provide service excellence and achieve customer satisfaction.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Description

• Customer service: Deliver customer service at first point of contact
• Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing
• Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management
• Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Summary

To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements | Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
• Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client
• Follow up all leads with Sales Consultants on SMD to make sure clients are contacted

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Summary

To provide specialist advice and support in the development and implementation of business analysis and associated service delivery processes, methods and techniques.

Job Description

• Verifying Information: Check different types of information for accuracy and inconsistency
• Business Analysis: To provide specialist business analysis to deliver on projects
• Meeting deadlines: Completes tasks timeously
• Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders 

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

• To provide advanced project management services and to develop, maintain and enhance operational business relationships.

Job Description

• Project Management: Monitors the progression of a project at every stage and ensure that the objectives of a project are meet
• Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
• Ensure that timelines are met: Manage team in such a way that deadlines are met
• Stakeholder management: Ensure that stakeholders are identified and engaged

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients

Job Description

• Risk Management: To conduct quality credit risk assessments and reviews,
• Proactively manage credit risks associated with clients,
• Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions
• Data and Systems Management: To produce and analyse relevant management information and insights management
• Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to
• Customer Management: Investigate and resolve all escalated customer complaints

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

Manage and grow a portfolio of high net worth clients, trusts, investment holding companies and businesses, servicing their banking, lending and foreign exchange requirements. Provide specialist advice and support in the development of tactical strategy and plans. AND/OR provide specialist advise and support in terms of practice formulation and associated best practice improvements

Job Description

• New Business Organisation: Devise short term tactical plans to meet annual budget and targets up to a 6 to 12 month timeframe Identify, develop and source new High Net Worth and Ultra High Net Worth relationships through personal and client referrals, Absa Group Limited Group internal networks and fostering greater collaboration within group and WIMI business unit;
• Achieve personal targets for new and existing clients for Transactional Banking, Credit, FX.
• Make a contribution to referring relevant business to other parts of Wealth Advisory and/or the broader Absa Group Limited Group.
• Client service - Manage and Grow Existing Client Relationships: Quarterly meetings with each client in your designated portfolio; Undertake annual credit reviews to assess the health of your Clients financial position, with co-operation from the various teams in the region Maintain the highest levels of service and delivery to existing clients at all times, ensuring that all teams of specialist support within the region work together to deliver client experience as well;
• Act as the key contact point/ gatekeeper and coordinator for all client advice Transactional Banking, Credit, FX.
• Assist in the liaison with various internal stakeholders to assist in achieving business objectives in Structured Lending, Advisory, FX, SSG and Investment Banking fees Act as the key contact point for all client transaction queries across multiple locations within a Region.
• Client Relationship Management: Maintains highest levels of service and delivery to existing clients at all times Key contact for all banking and credit (vanilla credit) advice and client queries Key interface between clients and other parts of Absa Group Limited/WIMI and the wider Absa Group Limited Group
• Involvement in credit related tasks: Client interaction including: gathering of information related to Transactional Banking, Credit, FX ensuring efficient Client interactions; Accountable for providing information related to the security status reports and performance of financial analysis;
• Ultimately responsible for ensuring that credit review processes is conducted on time;
• Liaise with the product houses to ensure credit tasks related to clients in terms of credit reviews, overdrafts and home loans are completed;
• Governance and Control: Ensure conformity with global and market standards of client services, regulatory compliance, KYC, product delivery and operating model.
• Ensuring that all actions are in line with procedures according to the Front Office manual. | Query Resolution:
• Undertake query resolution related to client portfolio Act as the escalation point for serious issues related to client complaints
• Operational Support: Provides accurate/timely preparation of file notes, client letters and other client documentation (e.g. marketing material) for all client meetings and follow up as required;
• Act as focal point for clients dealing with day-to-day administration across the range of services and products.

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

The main purpose of the role is to deliver credit assessment, credit portfolio management and lending decisions within mandate / personal discretion for high value and complex Relationship Banking clients as well as stakeholder engagement with key credit and business solution deliverables.

Job Description

Credit Risk Assessment & Portfolio Management

• Consider mostly high value and complex credit applications in order to determine lending appetite, financing solutions and structures (i.e. capital, long-term, working capital) to adequately meet the financing needs of Absa Business Banking clients in mostly the Key and Premium CVP’s. Approve credit applications in accordance with approved lending criteria in line with Absa's lending policies and standards.
• Mitigate financial and other credit risks for Absa and its clients by requesting security in line with the credit policy.
• Participate in the formulation and implementation of lending strategies, risk appetite and lending criteria by providing feedback and suggestions to the Sector Head based on market trends, actual client interaction / experience and industry research.
• Manage critical success factors with Relationship Executives (RE's) and Credit Teams to ensure that appropriate credit risk decisions are taken by pro-actively communicating and interacting with RE's in order to solution client financing needs.
• Monitor and manage a dedicated portfolio of clients against agreed Absa Business Banking strategies and portfolio credit requirements in order to improve the overall quality of the portfolio by referring to approved credit policy and target market criteria.
• Ensure high standards of credit discipline are applied to portfolio monitoring and control activities, especially unauthorized excesses, unrated exposures and overdue reviews by referring to the relevant credit systems, i.e. Global Credit Information System (GCIS), Credit Management System (CMS) or Review Manager.
• Maintain credit records as required per standard instructions in terms of GCIS and other recording systems by verifying for correctness and forwarding GCIS templates for uploading to the GCIS capturing team.
• Maintain awareness of Basel, South African Reserve Bank (SARB) and other regulatory requirements by attending workshops and referring to relevant training material and circulars.
• Ensure that up-skilling is maintained in terms of industry-specific and lending principles in general by attending workshops, reading / studying of industry related publications and participating in training.

Business Management

• Maintain a network of internal stakeholders and industry professionals to maximize financial benefit for the Bank and to stay abreast of best practices by attending industry workshops, seminars and conferences.
• Management of credit and impairment risk to maintain an appropriate level of impairment and classification of Early Warning List (EWL) clients by referring relevant cases to the Business Support department and completing required strategy sheets, i.e. financial information, background, value of security.
• Assist the Business Support department with the management of high value and complex high risk client exposures from a specialist industry perspective by means of client visits, completion of strategy sheets (including suggested solutions), attending monthly impairment meetings to provide specialist input.
• Adherence to governance, compliance and lending portfolio controls and management information by referring to relevant policy guidelines and circulars.
• Responsible for the sharing of specialist knowledge and experience, including provision of technical solutions, innovative ideas and best practices within own and across other credit teams, specifically also to junior credit managers and relationship executives with a primary aim to enhance external customer value.
• Proactively adopt, execute and implement change initiatives agreed with Business Banking Credit management in support of overall BB Credit strategy and change initiatives.

Customer Service

• Maintain a professional image (appearance, industry knowledge, etc.) of BB Credit during all client interactions.
• Maintain minimum agreed levels of interaction with relationship executives and clients in the Key and Premium CVP. Identify additional income generating opportunities when dealing with customers and add exceptional value to all customer relationships when interacting directly with customers.
• Provide solutions to clients and RE’s by being pro-active, solution driven and client focused.

Support

• Promote the Business Banking Credit with relationship teams, junior credit sanctioners, external customers and industry specialists (i.e. academics, scientists, industry leaders) by delivering excellent service, quick turn-around and professional advice.
• Support team members in terms of stand-in portfolio management during client visits, leave and other "out-of-office" requirements by team members.
• Maintain and support a positive working environment in the larger Business Banking Credit Team by supporting team members, proposing pro-active solutions to problems, etc.
• Provide innovate solutions to enhance working / output and relevance of Business Banking Credit by making suggestions to improve the output and value-add of the credit team.

Qualifications

• Minimum 5-8 years’ experience in Agricultural Credit Sanctioning
• Post Graduate degree in finance/accounting/agriculture
• Minimum 5-8 years working experience in Banking and/or financial services.
• Agricultural studies will be beneficial
• Agriculture specific Experience

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Design & deliver fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions.

Job Description

Architecture

• Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
• Work with the broader architecture tam to analyse customer requirements & current state business capabilities to support the specification / framing ‘of the business problems we are aiming to solve’ with each solution design or solution evolution
• Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
• Participate in design thinking processes to successfully deliver solution blueprints & associated roadmaps
• Create components of complex end to end solution blueprints / lower complexity solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
• Contribue to the design & implementation of detailed feasibilities & business cases
• Leverage a strong engineering background to make the right choices or contribute to the choices to be made in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
• Work with project / program management teams to design solution roadmaps through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
• Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints or components thereof
• Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
• Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
• Ensure a solid understanding of emerging & evolving architectural principles
• Contribute to the architecture body of knowledge
• Contribute to the design & evolution of architectural principles and preferences

People

• Participate in peer & dev team reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
• Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
• Work as a high performance contributor as part of agile delivery teams across the organization & continuously improve skills & knowledge in agile / other practices for successful delivery

Financial, Risk & Governance

• Proactively identify solution design & delivery risk & associated mitigating strategies throughout the development / initiative lifecycle
• Apply the organization risk & governance frameworks
• Ensure solution designs align to the organisations regulatory, compliance & governance frameworks
• Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Ensure all premium received in the bank accounts are receipted in timely manner.
• Banks are reconciled as per the company policy.

Job Description

• Ensure all premium received in the bank accounts are receipted in timely manner.
• Ensure that all bank credits are investigated and closed. 
• Timely interventions to credit control when called upon to assist in matters receipting.
• Preparing Bank reconciliations by workday 10,and ensuring unreconciled items have been investigated.
• Continuously reconcile the Accounts Service Providers to ensure the balances are accurate.            
• Assist in implementing all processes and controls required in the department.

Education

• Bachelor’s degree in business management OR Bachelor of Commerce
• Certified Public Account (CPA) part II qualification.

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Job Summary

• Underwriting in short term insurance personal lines.
• 5 Years’ experience in Personal Lines Insurance.
• Experience in dealing with intermediaries, understanding the risk factors impacting a risk.
• Minimum 150 FAIS Credits, RE5 essential. 1 year experience of dealing with High Net-worth clients

Job Description

• Underwriting,
• Technical Skills,
• Understand and manage risks relevant to the role and giving advice to intermediary network regarding underwriting and system queries.

Qualifications:

• Short term Insurance NQF FAIS qualification essential,150 FAIS credits essential, RE5 certificate completed, National Diploma or Higher Certificate or Association of Charted Insurance Institution
• 5 Years’ experience in Personal Lines Insurance. Experience in dealing with intermediaries, understanding the risk factors impacting a risk.
• 1 year experience of dealing with High Net-worth clients
• Good written and oral communicational skills and problem solving.

Competency:

• Deliver results and meeting customer expectations. Deciding and initiating actions.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist recruitment expertise.

Job Description

• Talent Acquisition and Selection: Define and ensure implementation of innovative sourcing strategies that will enable the establishment of a diverse pool of talent geared to meet the evolving needs of the Cluster Workforce Plan.
• Proactively explore all available channels and processes to build diverse pools of talent
• Develop and drive a cost saving resourcing strategy for the Cluster and proactively explore solutions which will decrease the dependency on external resourcing partners by implementing creative direct to market talent capturing solutions; i.e. Headhunting, Talent Mapping, establishing candidate data base, advertising on web based job search sites, researching competitors, building industry networks, attending industry Specific events and fairs, partnering with Government Labour Agencies, tapping into Global networks etc.
• Manage the delivery of search strategies designed to recruit senior and niche candidates.
• Partner with Group Talent to deliver an increased capability for internal mobility by ensuring that internal Candidates are considered before moving to external sourcing solutions.
• Engage in recruitment for senior level positions for the relevant Cluster’s
• Participate in interviews on request for key roles.
• Ensure that the recruitment and selection of senior leaders takes place according to policy and governance.
• Assess candidates to ensure cultural fit for the Group, values alignment, long term potential, and technical fit for roles, setting realistic role expectations before presenting candidates to Business.
• Advise hiring managers on which candidates to progress to the next stage, ensuring the right recruitment decisions are made, challenging the business’ recommendations as required
• Work with Cluster head to compile high Remuneration package offers and buy-outs.
• Assisting in the negotiation of release dates and backfill requirements where applicable.
• Ensure timely on-boarding of senior hires and adherence to on boarding policies and procedures.
• Identification of critical senior vacancies – build proactive pipelines
• Agree transformation plans with the Cluster seniors including targets and timelines.
• Drive the Group’s transformation agenda. Together with HR Head, identify key senior roles for succession planning in the portfolios 

Education

• Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)

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Job Summary

Bancassurance Manager is responsible for assisting the Head of Bancassurance in insurance business development and overall business oversight. The role will be focused on New Business generation, portfolio growth, Relationship Management, Crossselling, customer service duties, etc
Job Description

Business Development/Management:

• 40%:

Administration

• Ensure all regulatory requirements are met and complied on time.
• Coordinate all Bancassurance activities conducted within Absa (all products offered through Absa).
• Support all Bank departments on insurance matters
• Prepare timely management information as required
• Provides guidance and training to bank staff on insurance matters
• The main link between the Bank and insurance service providers underwriters/brokers
• Manage end to end insurances processes, controls, Standards and policies.
• Comply with the insurance industry requirements as per the act or legislation
• Active management of relationships with all insurance partners to ensure smooth running of the distribution channels in delivering targets for the country.
• Monthly reporting of bancassurance financials including, but not limited to, commission reconciliation, financial projections, P&L monitoring, marketing allowance activities, etc
• Active involvement in defining the appropriate skills, education, experience etc of the insurance sales staff & development of the training curriculum to optimize sales / service achievement.
• Ensure all branches across Tanzania have qualified insurance personnel in place as per strategy and conduct onboarding procedures and training as per regulatory and internal requirements.
• Active analysis and review of all customer bases to understand customer profiles, behavioral & lifestyle traits (including product holding mix, revenue contribution, behavioral / lifestyle analytics) to identify opportunities for increasing customers’ insurance wallet share (total value).

Budget accountability:

• Accountable for achieving annual income and volume targets as cascaded from the Head of Bancassurance
• Travel upcountry regions for various business needs
• Monitoring of progress towards achieving targets is done on a monthly basis.
• Active involvement and accountability for making purchase/ refund business decisions within set limits
• Establish relationships with key clients or business influencers in the local area
• Execute an overall Business Plan covering all insurance activities across the business based on business targets in alignment with Insurance Partners, covering Retail, Business Banking and Corporate & Investment Banking (CIB).
• Active management of overall Insurance P&L through establishing close working relationships across businesses and Product / Marketing Manager to deliver customer, business, revenue and profit targets for the country by driving insurance products activities across channels and segments.
• Active involvement in identifying insurance product needs for all customer bases across businesses with product managers and segment managers together with appropriate Insurance Partner to meet customer needs and product gaps in total product / service offering.
• Create or actively participate in new product development and revamp of current products where required.
• Any other duties as assigned by management from time to time

Rigor/compliance:20%:

• Ensure all regulatory requirements are met e.g. renewals, informing and ensuring compliance to the insurance act, quarterly and annual returns preration.
• Ensure that all security held by the Bank on lending facilities are adequately insured
• Ensuring staff dealing with insurance adequately trained
• Ensuring claims process is followed and adhered to by both staff and insurances partners or service providers
• Visits to outlets to ensure correct adherence to processes and procedures
• Timely communication of all changes relating to insurance activities or requirements
• Responsible for all audit matters on insurance

People management:20%:

• Working with Head of Bancassurance to agree business direction and ways of conducting insurance business
• Manage all administrative affairs of the Bancassurance Operations Manager to ensure their KPIs are met and on time.
• Working with compliance team to ensure all regulatory matters are adhered to
• Dealing with outlets, operations centre to ensure  full understanding of the insurance process & procedures
• Assist Head of Bancassurance in being main point of contact with all third parties relating to insurance
• Assist Head of Bancassurance in managing all stakeholders internal & external relating to insurance business
• Providing support and training on insurance matters
• Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
• Motivate staff and ensure they are recognized through various internal and external campaigns.
• Assist the Head of Bancassurance in creating an empowering environment for branch managers & staff, encouraging individual ownership and initiative.

Customer Service 20%:

• Provides support to outlets and other functions on insurance issues.
• Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers (both internal and external customers)
• Train Customer Service department on various products and campaigns from time to time and on adhoc basis where required.

Technical skills / Competencies

Extreme Importance

• Deciding and Initiating and Owning Action
• Achieving Personal Work Goals and Objectives
• Delivering Results and Meeting Customer Expectations
• Planning and Organising
• Persuading and Influencing
• Relating and Networking

High Importance

• Leading and Supervising
• Coping with Pressure and Setbacks
• Following Instructions and Procedures
• Creating and Innovating
• Applying Expertise and Technology
• Adhering to Principles and Values
• Working with People

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients

Job Description

• Risk Management: To conduct quality credit risk assessments and reviews,
• Proactively manage credit risks associated with clients,
• Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions
• Data and Systems Management: To produce and analyse relevant management information and insights management
• Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to
• Customer Management: Investigate and resolve all escalated customer complaints

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

The overall responsibility of this role is to assist and execute the implementation of products/services designed to achieve sales target, as well as monitoring tasks involved product control to check the efficiency of the implemented product.

Job Description

• Assists in the planning, design, and development of test requirements and any special testing (UAT/LCT) to establish product and/or customer specifications.
• Perform testing of prototypes accordingly to verify product reliability and performance requirements.
• Continually evaluates and searches for improvements to existing products according to changing customer needs, product complaints/dissatisfaction or internal production/servicing difficulties.
• Determine and finalize all project requirements and expectations with all relevant stakeholders.
• Generate ideas for new products and researching feasibility in terms of profitability, resource availability and compliance with regulations.
• Gather all information to create the Product’s Business Requirement Document and determine product profitability in order to create the Product’s Business Case.
• Lessons Learnt Report to be drafted for all projects to enable team to learn from past projects and to implement activities that were undertaken well

Education

• Further Education and Training Certificate (FETC): Office Administration (Required)

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Job Summary

"SME specialists who engage with business units helping build out sustainable comprehensive reporting. Maintains a high standard acting as quality assurance as work is delivered. Delivers clearly defined asks to MI / BI / Visualisation teams

Oversees and conducts the conversion of data into insights that will lead to informed business decisions. Works directly with stakeholders within the assigned departments. 

To support and enhance intellectual business performance MI/reports and create measures that drive an optimal value management in operations. To enhance information in order to support optimal decision making for business area heads of collections & recoveries operations, through data and insights.

Job Description

• To be part of a team that creates reporting including dashboards and datasets for consumption within the collections and recoveries business unit in Everyday Banking.
• As Subject Matter Expert, the MI / BI Analyst fulfils a mentoring role and guides delivery across layers within the business area. 
• Analytical Insights - Guide and mentor team members on data manipulation and analytical techniques to provide analytical insights and recommendations that support decision making to the business.  Design of sustainable BI solutions to address business needs, and driving opportunities to improve processes and strategies with technology solutions.  Prioritise and oversee the implementation of identified development needs in order to improve and streamline operations.
• Partnership with business intelligence and data management teams to create a strategic community and a business intelligence roadmap that covers technologies, techniques and standards to ensure uniformity in the provision of business intelligence across Voice and Service Enablement (VSE).
• Expansion of standard business intelligence to provide insights that drive strategic decision making as opposed to provision of reporting and datasets. Set priorities for data analysts and data visualisation experts within the team in support of this.
• Partner with business areas to define requirements, and to provide insights and analytics to enable decision making.
• Creation and maintenance of datasets via strategic platforms while adhering to data governance policies and procedures, and providing guidance to broader business intelligence teams to ensure uniformity and trust in golden sources of information.

Experience (minimum):

• 5-8 years at management level
• Qualification (minimum):
• 3-year degree (Honors preferable)

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
• Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
• Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
• Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
• Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with guilds and other technical SME’s to improve and evolve technical products and services
• Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
• Apply version control and related concepts and techniques
• Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization
• People
• Coach & mentor other engineers
• Conduct peer reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader product engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
• Risk & Governance
• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology