Job Vacancies at Discovery Limited

Key Purpose

Discovery is offering a great opportunity to join its in-house digital marketing team. We are looking for a passionate and commercially minded Search Engine Optimisation (SEO) and Conversation Rate Optimisation (CRO) specialist to implement strategies to make sure our brand ranks optimally on Google Search – both in paid and organic sections – and to ensure that users convert post click. This person actively keeps themselves abreast of the latest changes in the search engine field, has a proven track record in SEO in either an agency or a corporate, with a clear understanding of SEO, SEM, conversion rate optimisation, Google Analytics, Search Console, SEMrush or any other applicable search tools, as well as A/B testing tools such as Google Optimize. The person will also look after Feefo, an independent customer review rating tool.

Areas of responsibility may include but not limited to

• Perform SEO analysis and report on Discovery’s search engine rankings and overall performance in paid and organic search

• Provide recommendations and implement strategies for content development to make sure we reach our SEO goals  

• Manage site audit and ensure a site score of over 90

• Perform ongoing keyword research in line with brand objectives and look for new keyword opportunities

• Conduct market research and competitor analysis on a monthly basis

• Administer programs such as SEMrush, Google MyBusiness, Google Search Console, Google Optimize for diagnostics, reporting and management

• Develop and implement strategies, both content and technology related, to improve search rank and Google ads quality score (including page speed, link building, url structures, metadata, naming convension etc.)

• Develop and execute an A/B testing plan to optimise conversion on the site and the app

• Work with the marketing technologists and development teams to ensure SEO best practices are properly implemented

• Work with brand and marketing teams to drive SEO in content creation, including meta data

• Work with brand and marketing teams to drive CRO on key website pages

• Compile reports and present at manco meetings

• Give guidance around implementation of Accelerated Mobile Pages

• Integrate with UX and CRO

• Manage the relationship with the customer feedback software vendor, have regular meetings with the team, ensure data is uploaded monthly, work with brand to capture requirements and manage reviews

• Keep up to date with SEO, CRO industry trends and developments

Competencies

• Leading and Supervising

• Degree/diploma or SETA equivalent

• Proven SEO experience

• Proven CRO experience

• Proficient in Word, Excel and PowerPoint

• Understanding of online leads, conversions and sales

• Extensive experience in website analytics tools including Google Analytics, Search Console, SEMrush, Google Optimize (or other SEO or A/B testing tools)

• Understanding and implementation of A/B testing

• Sound knowledge of SEO principles including the latest ranking factors and algorithms

• Up-to-date with the latest trends and best practices in SEO, SEM and CRO

• Ability to translate analytics into simple and clear actionable items and present these in regular meetings

Education and Experience

• Relevant Bachelor's Degree : Honours in BA / B.Comm in Marketing / Communications or other relevant qualifications

• Degree preferred

• Google Analytics certification

• SEMrush certification

• Knowledge of HTML, CSS and JavaScript code

 EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose of the role
The key purpose of this role is to administer Group Risk policies and reassurance premiums, reconciling and administering the Vitality Member billed scheme, process annual reviews, pay commission, process Broker changes and to handle all queries relating to any of the above with external and internal clients.

Areas of responsibility may include but not limited to

• Process data comparison through the web to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
• Ensure underwriting team is provided with accurate information from the data comparison to prepare their audits.
• Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
• Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
• Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary.

Personal Attributes and Skills   
The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills

Education and Experience

• Matric with Maths. 
• MS Office experience especially Excel (Vlook-up) and Compass.
• Group Life/Risk Insurance experience.
• 3 to 5 years working experience within a Group Life Administration environment
   

 EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.                      

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

To be a Discovery Brand Ambassador, who lives the values of Discovery and has the ability to create dazzling customer experiences

Areas of responsibility may include but not limited to

• Navigate the client experience through our digital platforms and share the Discovery value offering

• Provide comprehensive information on all Discovery products and benefits

• Assist clients in understanding and getting the most value from their Discovery products through integration

• Create interest in Discovery products

• Willing to work retail hours, weekends and public holidays

• Represent the Discovery Store at fitness events outside of working hours

• Navigate the Discovery environment to facilitate the best client support

• Understand the business and operational processes behind products, and give constructive feedback and suggestions on enhancements

• Educate members on how to manage their Discovery products digitally

• Manage and host events within the store environment

• Fulfill administrative duties within the store

• Execute targeted store projects and campaigns

Competencies

• A proven track record of face-to-face customer experience

• A developed level of organisation

• Exceptional communication skills

• Good emotional intelligence

• A passion for customer service

• Must be adaptable to change

• Must enjoy interacting with people

• Must be a team player

• Great time management skills

Education and Experience

• Minimum 3-year undergraduate

• Post graduate qualification in marketing is advantageous

• Relevant financial services industry experience is advantageous

•    Discovery work experience (Advantageous)

•    Sales and client services experience

 EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.