Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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The above position is vacant at Fidelity Cash Solutions Welkom branch, reporting to the Branch Manager.
The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited at least with Grade C
- Completed firearm training in handgun and rifle
- SAPS competency certificate
- CIT certificate
- Experience in security industry or similar role
Key Performance Areas: (not totally inclusive):
- Full responsibility and accountability for collecting and delivering clients’ money.
- Report all delays to the Branch Manager immediately.
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventive action towards any suspicious activity
Other personality attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self- motivated
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to Travel
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team work
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Reporting to the Counting House Manager
The above position is vacant at our Vredendal Branch. The overall purpose of this position is to count and verify the client’s money.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cashier experience or similar role
- Able to work under pressure
Job Specification:
- Ensure that cash processing procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Operating money counting machines
- Packing ATM’s
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
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Qualifications, experience and other competencies required:
- Minimum Grade 10
- Grade C accredited and registered
- Minimum of 2 years in the security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit
- Must reside in the area the position has been advertised
Key areas of responsibility will include:
- Report writing
- Safeguarding
- Patrolling
- Entrance and exit control
- Completing relevant registers
- Standard duties as per training
Core Competencies:
- Good communication skills
- Able to work under pressure
- Able to follow instructions accurately
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Key Performance Areas: (not totally inclusive):
- Sourcing candidates for employment.
- Interviewing, screening and vetting of candidates.
- Testing applicants on job knowledge.
- Verify employment documentation such as CV’s, Psira Certificates, Training certificates, ID documents etc.
- Reference checking, background checks, criminal checks, ITC checks etc.
- Completing employment documentation.
- Liaising with Operations Management on manpower requests.
- Arrange shortlist of candidates to be interviewed by Operations Management, Senior Management, Operations Director and Departmental Heads.
- Maintaining a data base of possible candidates.
- Placing of internal and external job advertisements.
- Head hunting of candidates.
- Submitting a monthly Management report on recruitment statistics.
- Induction of Senior Management, Specialist functions, Administrative staff.
Minimum Requirements:
- Matric certificate.
- At least 2 years’ experience in recruitment of middle to Senior Management and Specialist positions. (Preferably in the Security Industry)
- Experience in Target selection and interviewing skills.
- Should have full knowledge and understanding of the Security Industry – PSIRA registration , grading etc.,
- Good interpersonal and communication skills are essential
- Incumbents should be prepared to work extended hours.
- Own transport. Must be willing to travel in Western Cape area.
- Experience in dealing with Recruitment companies.
- Experience in Human Resources will be advantage
- Experience in dealing with Newspaper advertisements.
- Experience in placing external ads on Pnet and other websites.
- Computer literate.
- Good work references.
- No criminal record.
- Valid unendorsed driver’s license
Other personality attributes:
- Ability to meet strict deadlines.
- Numerical accuracy.
- High methodical working methods are required.
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
Core Competencies:
- Communication skills.
- Customer focus.
- Team work.
- Self-development.
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Purpose of the position: The overall purpose is to ensure that accurate, timely invoices are raised in SAP including maintenance of the customer Masterfile. The individual will require strong managerial skills to both oversee a sizeable team and liaise with senior leadership.
Minimum Requirements:
- Relevant tertiary qualifications – B. Com or similar
- Minimum 5 years’ managerial experience essential managing large transactional teams
- SAP Billing experience essential
- Computer Literate – excel essential
Skills & Attributes:
- Experience leading finance process and change management ideal
- Experience managing high performing teams
- Previous experience in a matrix organization would be a distinct advantage and is highly preferable
- Proven track record for improving process efficiencies
- Strong leadership skills with an ability to motivate direct reports
- High attention to detail is essential for success
- Excellent communication skills both written and verbal, and internal personal skills
- Excellent analytical and problem-solving skills
- Ability to manage multiple projects concurrently
- Ability to meet strict deadlines
- Numerical accuracy
- Attention to details
- Solid attention to detail to ensure accuracy of information
- Able to work under pressure, target driven, self-motivated & innovative
- Ability to multi-task
- Integrity and trust
- Action orientated
- Time management
- Drive for results
- Strong Interpersonal skills
- High energy levels
- Accurate updating of reports
- Excellent verbal and written communication skills
- Outstanding communication and negotiation abilities as well as Proficient in English
- Strong people management skills
- Knowledge of performance evaluation procedure
- Ability to liaise professionally with personnel at all levels
- Objection handling telephonically
Job Function:
- Process invoices daily/weekly/monthly
- Proactive identification of simplification/automation opportunities
- Process credit memos
- To participate in various ad-hoc projects where necessary
- Preparation of Billing reports
- Ensuring strict adherence to Company policy - zero audit queries or issues
- Report potential risks to senior management
- Ensure that all jobs to be invoiced in turnaround time
- Accurate & Timeous Invoicing-process invoices daily/weekly/monthly
- Processed credit notes within the turnaround time
- All intercompany invoices to be processed within the cut off dates of the Fidelity Services Group Calendar
- ABSA Service - all jobs must be invoiced within the month we invoice
- Meet deadlines with regards to Advance Bill Run & Intercompany Billing & Normal Billing
- All contacts to be captured with the correct beginning & end dates
- Open all new client accounts (Sold & Ship) with correct information received
- Extract daily, weekly and monthly reports from database
- Monthly KPI's for team
- Communicate capturing cut-off deadlines to business
- Ensure capturing deadlines are met
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Job Introduction:
Overall administration and oversight of the Spark/NCR ATM recon process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met.
Key Performance Areas: (not totally inclusive):
Effective supervisory of the ATM function
- Oversight and control over ATM recon
- Assisting Recon Team with any Recon query
- Maintaining the integrity of all the Recon per ATM and cycle
- Daily monitoring of open and outstanding items on the Spark/NCR Recon
- Management of the process for claims daily to ensure all relevant questions is asked
Management of customer recon queries
- Resolving of client recon queries in partnership with Fidelity Cash Centres
- Address escalated queries and manage feedback process
- Monitor resolution process
- Formulate corrective actions plans to address frequent issues and problematic areas
Management and oversight of reporting function
- Review of Daily reporting on ATM issues. Address areas of non-compliance and deficiency:
- Non-compliance at Cash Centre level
- Overdue settlements
- Balance not executed due to exceptions
- Review of both internal and external monthly/daily reports
Minimum Requirements:
- 3 years supervisory experience
- Previous ATM Management experience would be highly beneficial
- Computer Literacy in MS Office Packages essential, with specific reference to advance Excel
- Knowledge of administrative procedures
- Knowledge of reconciliation procedures
- Knowledge of Cash Management Centre processes
- Knowledge of company policies and procedures
- Willing to work alternate Saturdays and Sundays
Core Competencies
- MS Office Computer skills
- Acting professionally
- Sound communication skills (written and verbal)
- Supporting and working with other
- Delivering objectives
- Sharing and cooperating
- Dealing with changing circumstances
- Numerical accuracy and high methodical working methods are required
- Attention to detail
- Ability to cope with large volumes of data and work
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Overall Purpose of the job:
- Daily capturing of financial transaction and maintenance of financial controls within the Financial Department. The position is based in Balito Offices.
Minimum qualifications and experience:
- BCom Degree in Accounting or related field essential.
- CA(SA) registered (essential).
- 3-5 years general accounting experience.
- Computer literacy in Microsoft office with advanced Excel skills.
- Experience with SAP.
- IFRS.
- Financial Acumen.
- Planning & Budgeting.
- Excellent admin and interpersonal skills.
- Clear Criminal Record.
- Own Reliable Transport.
Main duties & Responsibilities:
- Bank reconciliations for various bank accounts.
- Prepare monthly VAT reconciliations.
- Prepare monthly PAYE returns.
- Capturing and processing of the finance leases.
- Reporting and Reconciling day to day loans
- SAP General Ledgers
- Creditors Payments
- Preparation and recalculation of VAT transactions.
- Preparation of annual financial statements.
- Assist of co-ordination of interim and final audit.
- Other ADHOC tasks as and when needed.
- Must be able to travel when required.
- Own reliable Transport.
- Clear Criminal Record.
Behavioural Competencies
- Pro-active and a team player
- Ability to work under pressure and meet deadlines
- Efficient time management skills
- Self-development
- Customer Focus and good communicator
- Reliable and honest
- Assertive and Trustworthy
- Attention to detail
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Key Performance Areas: (not totally inclusive):
- Full responsibility and accountability for collecting and delivering clients’ money from a Vehicle safety perspective
- Report all delays to the Branch Manager/Controller immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventive action towards any suspicious activity
Minimum Requirements:
- Clear criminal record
- Valid Drivers License and PDP
- Tactical combat training
- Clear credit record
- PSIRA accredited at least with Grade C
- Completed firearm training in handgun and rifle
- SAPS competency certificate
- CIT Certificate
- Experience in security industry or similar role
- 3 Years experience in CIT driving and crew functions
Other Personality Attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self- motivated
- Pay attention to detail
- Willing to work overtime
- Customer service and relations
- Quality assurance
- Willing to Travel
Core Competencies
- Self-development
- Communication skills
- Customer focus
- Team work
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Positions vacant within the Kriel Mpumalanga area.
The overall purpose of this position is to ensure that all Site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements
- PSIRA Grade B/A – Registered and accredited.
- Armed Response (ARU) registered/competent.
- Driver's license (PDP) and driving for at least 2-5 years on a regular basis.
- Firearm Competency (Handgun/Shotgun and Rifle) - at least two categories of firearms.
- Matric or equivalent.
- No Criminal Record or any pending cases.
- Excellent Communication Skills both written and verbal.
- Previous leadership experience advantageous.
- Security escorting or Armed Response experience.
- Basic investigation experience and experience to attend to incidents.
- SAPS or military experience will be beneficial.
- Basic understanding of OH&S procedures and compliance within the Mining Industry.
- Medically fit (important).
- Able to work shifts especially night shift for extended periods.
- Should reside within the Witbank/Middelburg.
Competencies Required
- Leadership ability - assertive, organised and thorough
- Ability to work under pressure and use initiative
- Organising & Planning
- Administratively advanced
- Problem Solving
- At ease around higher management
- Conflict management
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Senior Recruiter:
A position exists for a Senior Recruiter based at our Head Office - Helderkruin, reporting to the HR Manager. The overall purpose of this position is to ensure the effective recruitment practices are initiated and coordinated. The position will be responsible for the complete 360 of the recruitment process, Implementation of the recruitment and selection policy, Quality assurance checks within the region to ensure standardization of recruitment practices, co-ordination of screening and vetting solutions, administrative controls to ensure effective personnel records on engagement.
Experience, Requirements and Qualifications
- Diploma in Human Resources Management (NQF 5) or equivalent
- A minimum of 3 years' experience in an HR Recruitment role in a senior position.
- Experience in the security industry preferably.
- Computer literacy with excellent knowledge of MS Word and Excel.
- Should be able to work independently and professionally.
- Strong organizational, planning, communication and client liaison skills are essential.
- Must be positive, pro-active, innovative and have passion for HR work at all times.
- Must have good interpersonal skills.
- Must be able to communicate in English and at least another language.
- No criminal record or any pending cases.
- Positive reference checks from previous employers or clients required.
- Own Reliable transport.
Key Performance Areas: (Not totally inclusive)
- Managing and co-ordination of the recruitment department.
- Ensure that standardised recruitment and selection practices are implemented and maintained.
- Ensure that effective screening and vetting solutions are used to identify the most suited applicant.
- Apply best practices regarding fit for purpose placements, taking into consideration client requirements, remuneration and related factors – Operational Recruitment
- Ensure that the appointment of BCEA staff out of the EE targets are motivated with substantial proof.
- Manage staff and daily performance related issues.
- Monitor manpower status requests and progress thereof.
- Conduct weekly staff meetings and monitor progress of department.
- Compiling monthly reports and ensuring submission thereof timeously.
- Quality assures staff application documentation to ensure compliance of set standards.
- Maintain good employee relations.
- Participate in sub-committee meetings as and when required within the broader HR role.
- Assist in cultivating a culture of continuous improvement and setting of performance standards.
- Ensure that all vacancies are advertised, and job descriptions are in-line with the expected outcome of the position.
- Managing the complete interview process, feedback and applicant processing.
- Ensure that all documents are correct and valid for the on-boarding process.
- Must be able to attract and retain talent.
- Must have the ability to drive recruitment projects in area’s identified where new contracts are granted.
Behavioral Competencies:
- Must be Pro-active and show initiative.
- Assertiveness
- Strong leadership ability with self-development
- Development of others
- Presentable
- Analytical, Critical Thinking & Planning skills
- Goal Setting & Organisational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills
- Communication direction & skills
- Customer focus
- Teamwork
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Positions vacant in the Lichtenburg Area.
The overall purpose of this position is to ensure that all Site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements
- PSIRA Grade B/C – Registered and accredited.
- Driver's license (PDP) and driving for at least 2-5 years on a regular basis.
- Firearm Competency (Handgun/Shotgun and Rifle) will be an advantage.
- Matric or equivalent.
- No Criminal Record or any pending cases.
- Excellent Communication Skills both written and verbal.
- Previous leadership experience advantageous.
- Security escorting or Armed Response experience.
- Basic investigation experience and experience to attend to incidents.
- SAPS or military experience will be beneficial.
- Basic understanding of OH&S procedures and compliance within the Mining Industry.
- Medically fit (important).
- Able to work shifts especially night shift for extended periods.
- Should reside within the Mafikeng Area.
Competencies Required
- Leadership ability - assertive, organised and thorough
- Ability to work under pressure and use initiative
- Organising & Planning
- Administratively advanced
- Problem Solving
- At ease around higher management
- Conflict management
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Shift Supervisor:
A vacancy for a Supervisor has become vacant. The main purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met.
Minimum Requirements:
- Matric certificate with Grade A/B Psira registration and accreditation.
- A minimum of 3 years’ experience in Security Operations- previous Shift Management experience advantageous.
- Security Experience within the Mining industry is crucial.
- Very analytical individual with excellent problem solving Skills.
- Ability to manage and discipline staff.
- Strong Operational Planning, Leadership and Organisational Skills as well as good Interpersonal Communication and Client Liaison Skills are essential.
- Must be able to work under pressure and for extended hours as and when required.
- Fully compliant in Firearm training and laws.
- Willing to work flex hours.
- Clear criminal record.
Job Specification:
- Maintaining good relations between Fidelity Security Services Group and the Client regarding security services rendered
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
- General management and supervision of security staff and ensuring that all their queries are dealt with promptly.
- Submitting relevant monthly reports to the Client and Management when applicable.
Other personality attributes:
- Ability to work under pressure and meet deadlines
- Pro-active and innovative
- Punctual
- Attention to detail
- Quality orientated
- Assertive
- Disciplined
- Accuracy and high methodical working methods.
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The above position is vacant at CashMaster in Waltloo, reporting to the Financial Manager at CashMaster.
The purpose of the position is to compile and manage the monthly billing of all services rendered by Fidelity CashMaster. The billing needs to be compiled based on the various contractual agreements. The billing is currently compiled across an array of systems of which you will be required to have extensive knowledge.
Minimum Requirements:
Minimum of 5 Years prior billing experience.
- Post matric qualifications in the relevant field.
- Extensive knowledge of excel (essential).
- General understanding of contracts and the interpretation thereof.
- Prior Cash Industry experience.
- Experience in database management.
- Experience in working in a team.
Key Performance Areas: (not totally inclusive)
- Preparation of the various billing files for invoicing.
- Correct application of the contractual agreement.
- Management of the current billing database.
- Attention to detail.
- Ensure that all tasks are performed on time.
- Ensure completeness and accuracy of all billing.
- Ability to report on the various product types.
- Ability to self-manage.
- Ability to assist and resolve queries relating to billing.
Core Competencies
- Demonstrates integrity by modelling CashMaster’s values and ethical standards
- Strong analytical skills
- Leads teams effectively and shows conflict resolution skills
- Ability to self-manage and perform work independently.
- Consistently approaches work with energy and a positive, constructive attitude
- Demonstrates openness to change and ability to manage complexities
- Ability to advocate and provide policy advice
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective teamwork, collaborative behaviour and team spirit
- Ability to multi-task and prioritize work schedules
- Ability to work and within a team environment.
- Ability to approach a problem logically and resolve in the most effect manner.
Skills
- Excellent verbal & written communication skills
- Computer literate – Excel knowledge is essential
- Listener experience advantageous
- Excellent telephone skills
- Excellent reconciliation skills
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Reporting to the Operations Manager
The above position is vacant at our Parow Branch. The overall purpose of this position is to transport nightshift employees to and from work.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification (advantageous)
- Valid drivers license - code 8 (minimum) and a valid PDP
- At least 2 years’ driving experience
- Possess excellent communication skills
- Able to work under pressure
- Able to work at night
- Be prepared to drive in high-risk areas
Job Specification (not totally inclusive):
- Full responsibility and accountability for transporting employees
- Parking of company vehicles
- Report all delays to the Operations Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventive action towards any suspicious activity
- Conduct vehicle audit and complete checklist
- Drive vehicle responsibly and complete documentation of accidents/ incidents
Other Personality Attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self-motivated
- Problem-solving abilities
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team Work
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Minimum Requirements:
- Clear criminal record
- Computer literate
- Must have good communication skills (written and verbal)
- Experience in security industry or similar role is advantageous
- Grade C Psira certificate and registered is advantageous
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving of consignments to CIT teams
- Balancing of vault and locking up
- Sorting and distribution of consignments
- Documentation and administration
- Scanning of consignments when receiving from truck
Other Personality Attributes:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team Work
- Honest and reliable
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Reporting to the Branch Manager/ATM Manager
The above position is vacant at Fidelity Cash Solutions Welkom, reporting to the Branch Manager/ATM Manager. The overall purpose of this position is to keep the Technician safe when entering the ATM cubical
Minimum Requirements:
- Clear criminal record
- PSIRA accredited at least with Grade C
- Completed firearm training in handgun and rifle
- SAPS competency certificate
- CIT certificate
- Experience in security industry or similar role
- Matric
- Licence
Key Performance Areas: (not totally inclusive):
- Full responsibility and accountability for ATM electronic keys
- Incident prevention and reporting
- Take preventive action towards any suspicious activity
- Responsible for safe keeping of ATM keys
Other personality attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self- motivated
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to Travel
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Main purpose of the job:
To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.
Minimum Qualifications and Experience:
- Matric (Grade 12)
- Valid Driver’s License (minimum 2years)
- Valid Firearm Competency (Business purposes)
- PSIRA Registered Grade B with Armed Response
- Clear Criminal Record
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MAIN PURPOSE: To support all business departments making use of company vehicles, including Response Senior Supervisors and the Regional Fleet Manager, by ensuring your local fleet is inspected, maintained and administered to the highest possible standard within the rules and guidelines as set by the Regional Fleet Manager.
QUALIFICATION & EXPERIENCE:
- Matric
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Valid driver’s license
- Minimum 2 years fleet control experience advantageous
- Previous experience in a similar fleet environment would be advantageous
- Knowledge of Key-fleet advantageous
Duties:
- Daily reporting to the Regional Fleet Manager on the status of applicable Fleet
- Conduct vehicle inspections of company vehicle as allocated
- Determine and carry out daily maintenance from vehicle check sheets and other forms of reporting/communication
- In conjunction with relevant department manager, prepare vehicles that need to go in for service or panel beating; dropping off and collecting of those vehicles
- Ensure that all vehicle change-overs are completed as required
- Installing and servicing of vehicle tracking system
- Develop and maintain sound working relationships with suppliers, garages and workshops so as to provide optimum fleet performance and vehicle maintenance turnaround times.
- Ensure that vehicles are serviced within the parametres provided by the OEMs.
- Ensure that all equipment and spare tyres applicable to each vehicle is accounted for and kept in a safe and secured environment
- Meeting and keeping on agreed upon service level and performance targets as set by business requirements and fleet management
- Complete daily / weekly and monthly reports as required
- To ensure that all equipment and spare tyres applicable for and kept in a safe and secured environments.
COMPETENCIES
TECHNICAL & BEHAVIOURAL
- Attention to detail
- Communication Skills
- Drive for Results
- Safety awareness
- Planning and execution
- Deadline Oriented
- Stress tolerance.
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MAIN PURPOSE OF JOB:
Service and maintain alarm systems for domestic, commercial and industrial sectors. A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install & maintain domestic, commercial and special project ADVANCED alarm systems, as well as ADVANCED CCTV, Intercom, and Access Control systems. He/she can perform on-site programming and testing of such systems and perform advanced fault finding. He/she can also install radio, telephone, GSM & IP communication devices as well as perform integration of these various systems. This individual has a higher level of Computer literacy & skill and has the ability to act in a supervisory role
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s license essential
- Must be PSIRA registered (Grade C)
- Knowledge of Listener advantageous
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
QUALIFICATIONS & EXPERIENCE:
- Matric
- Minimum 4 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault-finding experience
DUTIES
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programmed alarm systems when the current alarm was part of a takeover
- Complete small installations as and when required
- Treat all clients with respect
- Always ensure neatness and in full uniform
- Assist with any problems or complaints
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager
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PURPOSE: To effectively quote and sign up potential clients requiring the services of FADT Security.
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
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MAIN PURPOSE OF JOB: Collect on outstanding Coastal amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off.
KEY PERFORMANCE AREAS: Collecting Outstanding debt
QUALIFICATION & EXPERIENCE:
- Matric
- Credit Management or Finance related qualifications
- 2-3 Years Collections experience in a high-volume consumer environment
- Valid Driver’s Licence (Essential)
- Own Transport (Essential)
- Males (Preferable)
- Living in the Alberton area
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Strong knowledge of Microsoft Office & Excel
- Working knowledge of LSN and SAP
- Strong People & Communication skills
- Listener experience advantageous
SKILLS AND BEHAVIORAL COMPETANCIES:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Ability to work under pressure & with difficult customers
- Excellent telephone skills
- Computer literate – intermediate Excel skills requirement
- Accuracy & attention to detail essential
- Excellent reconciliation skills
- Attention to detail
- Interpersonal skills
- Consistency
- Resilience
DUTIES:
- Doing site visits to client’s out in the field and to collect overdue amounts.
- Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears.
- Accurately record notes resulting from outbound calls to clients in the Listener system.
- Ensure that the minimum number of prescribed collection calls are achieved daily.
- Capture debit order resubmissions in the Listener system.
- Verify client information in the Listener system when making contact with clients.
- Convert clients from printed communication to electronic communication.
- Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time.
- Follow up on client payment commitments.
- Issue letters of demand & suspension to clients in accordance with the collection policy.
- Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account.
- Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed.
- Understand & communicate company policies, collection policies & service specific information to clients.
- Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function.
- Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients.
- Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly.
- Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool).
- Communicate the outcome of the resolved query to customers (both internally & externally).
- Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written).
- Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis.
- Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers).
- Ensure individual & departmental collection & bad debt provision targets are consistently achieved.
- Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients.
- Participate in various ad-hoc projects within the Credit Control Department.
- Ensure a high standard of housekeeping at all times.
PERFORMANCE STANDARDS:
- Reduction in book.
- Ensure that plans are followed.
- Ensure that standard are adhered to.
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Fidelity ADT is looking for armed response officers around Johannesburg with following requirements
- Matric
- Grade B PSIRA accredited and registered with Response
- Minimum of 3 years in security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit and in good health – not afraid of heights
- Computer literate an advantage
- Must have estate/residential experience
- Must reside in traveling distance to the site in Soweto
- Firearm Competency – Handgun for Business Purposes
- Must reside around Soweto
- Must have driver's license.
- women candidates will be and advantage
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MAIN PURPOSE OF JOB: The incumbent will be responsible for ensuring the effective running of the fleet within the region by ensuring the maximum number of serviced and reliable vehicles is available for deployment. The incumbent is also responsible for analysing all available fleet information to ensure optimal utilization of vehicles and report back to business.
REPORTS TO: National Fleet Manager
Minimum Requirements
- Relevant Degree or three-year diploma – Fleet or Transport Management
- At least 3 years’ experience in fleet and motor vehicle assessment/management essential
- 5 years’ experience at Middle Management level
- Possess a valid Driver’s License
- Computer Literate (MS Office, advanced Excel, PowerPoint, Internet)
- Financial acumen
- People Management experience with a proven track record of employee engagement and development
- Stakeholder management
Key Performance Areas
- Monitor and provide feedback to managers regarding fuel consumption.
- Authorize the procurement and cancellation of fuel cards.
- Scrutinize fuel reports received from suppliers to ascertain correct fuel consumption.
- Sample controls of vehicle monitoring equipment to determine levels of excessive idling.
- Liaising with management to leverage of best practices within Fleet division.
- Implement all fleet SOPs.
- Prepare for the purchase of capital items and assets (including lease vehicles).
- Plan and authorise the purchase of consumables and maintenance of vehicles for region.
- Asset management.
- Implement three quote system for all procurement.
- Work closely with the Finance department monitor expenditure and invoicing.
- Assist in budget preparations and management.
- Set the tone and advocate zero harm initiatives and implement strategi.es to ensure employee health and safety.
- Ensure legal compliance of fleet.
- Manage accidents.
- Reduce vehicle off the road incidents.
- Discuss and plan auction process.
- Discuss and plan maintenance schedules.
- Ensure timeous fitting of equipment: tracking unit, bullet proof glass, vehicle branding.
- Identify potential fleet problem areas/challenges.
- Management of all customer vehicle-related complaints.
- Staff management and development.
COMPETENCIES
(TECHNICAL & BEHAVIOURAL)
- Action oriented.
- Functional technical expertise.
- Change management agent.
- Problem solving.
- Managing and measuring work.
- Drive for results.
- Negotiating
- Aligning for performance
- Safety awareness
- Time management
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MAIN PURPOSE OF JOB:
To co-ordinate all admin work for the Fleet department within the region.
Minimum Requirements
- Matric or equivalent.
- Minimum 2 years admin experience.
- Computer literacy essential (MS Office – Advanced Excel).
- Fleet admin software (advantageous).
- Knowledge of Telematics systems.
- Knowledge of technical coordination.
- Computer Literate (MS Office, Outlook).
- Typing speed of 45+ wpm.
Key Performance Areas
- To complete all traffic fine administration within the region.
- To ensure that all appointments pertaining to vehicle tracking unit installations and servicing of vehicles. are kept and that all necessary resources are available.
- To load all accident/incident information on relevant spreadsheets.
- To ensure that all filing is kept up to date.
- To delegate correspondence or telephone calls when appropriate.
- To complete all delegated reports (accidents, fuel usage, etc).
- To prepare, capture and write out all purchase orders for Fleet Managers.
- In conjunction with the Fleet Specialist, schedule jobs with service providers pertaining to vehicle servicing, panel beating appointments.
- In conjunction with the relevant departments follow up on outstanding traffic fines.
- Liaise with suppliers regarding invoices, and purchase orders.
- Keep record of accruals and submit reports to Fleet Manager for submission.
- Ensure that vehicle maintenance history is kept up to date.
COMPETENCIES
(TECHNICAL & BEHAVIOURAL)
- Attention to detail.
- Customer focus.
- Interpersonal savvy.
- Timely decision making.
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Fidelity ADT is looking for armed response officers around Cape town with following requirements
- Matric
- Grade B PSIRA accredited and registered with Response
- Minimum of 3 years in security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit and in good health – not afraid of heights
- Computer literate an advantage
- Must have estate/residential experience
- Must reside in traveling distance to the site in Cape town
- Firearm Competency – Handgun for Business Purposes
- Must reside around Cape town
- Must have driver's license.
- women candidates will be and advantage
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Overall purpose of the job: To effectively and efficiently perform the general secretarial functions of the HR Director’s office. This encompasses handling all documentation/correspondence, filing, office admin, travel arrangements, appointments/meetings, visitors, suppliers/customers, and maintain strictest confidentially in all instances.
Duties & Responsibilities:
- To coordinate and book all meetings for the MD, clients and management and one to one with individual staff
- Take minutes at meetings as and when required
- Ensure that agendas and minutes are distributed timeously
- Ensure that meetings are co-ordinated ,via email, phone
- Ensure accurate minutes of meetings are recorded either on a daily, weekly or monthly basis
- To maintain the HR Director’s diary
- To type correspondence as and when required
- To maintain HR Director’s Filing systems
- To ensure all outgoing documentation/ is distributed
- To screen all documentation/correspondence for the HR Director, prioritise it and obtain required information from all departments
- To answer and screen all calls to HR Director
- Control of purchase orders
- Ordering of all promotional items/gifts, stationery and printing
- Telephonic assistance with any problems/complaints that reach the HR Director
- Give detailed feedback to clients as and when required
- To make travel and accommodation arrangements for the HR Director or other managers
- Ensure that travel and accommodation arrangements are within budget
- To screen and receive any visitors to the HR Director office, ensuring clients are comfortable and refreshed
- To carry out any ad-hoc functions which the HOD may require from time to time.
- To assist any staff requiring an appointment with the HR Director
Minimum qualifications and experience:
- Matric / Grade 12
- Relevant qualification
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Minute taking
Attributes:
- Action orientated
- Time Management
- Business Acumen
- Planning and Organizing
- Attention to detail
- Problem Solving
- Interpersonal savvy
- Action orientated
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Overall Purpose of the Job: Collect on outstanding Coastal amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off
Minimum qualification and experience:
- Matric
- Credit Management or Finance related qualifications
- 2-3 Years Collections experience in a high volume consumer environment
- Strong knowledge of Microsoft Office & Excel
- Working knowledge of LSN and SAP
- Strong People & Communication skills
Main duties & responsibilities:
- Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
- Accurately record notes resulting from outbound calls to clients in the Listener system;
- Ensure that the minimum number of prescribed collection calls are achieved daily;
- Capture debit order resubmissions in the Listener system;
- Verify client information in the Listener system when making contact with clients;
- Convert clients from printed communication to electronic communication;
- Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
- Follow up on client payment commitments;
- Issue letters of demand & suspension to clients in accordance with the collection policy;
- Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
- Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
- Understand & communicate company policies, collection policies & service specific information to clients;
- Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
- Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
- Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
- Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
- Communicate the outcome of the resolved query to customers (both internally & externally);
- Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
- Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
- Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
- Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
- Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
- Participate in various ad-hoc projects within the Credit Control Department;
- Ensure a high standard of housekeeping at all times.
Skills and behavioural competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Ability to work under pressure & with difficult customers
- Excellent telephone skills
- Computer literate – intermediate Excel skills requirement
- Accuracy & attention to detail essential
- Excellent reconciliation skills
- Attention to detail
- Interpersonal skills
- Consistency
- Resilience
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Overall Purpose of the Job: The aim of a Quality Inspector is to inspect Dealer and In-house alarm installations.
Minimum Qualifications and Experience:
- Grade 12
- Previous technical alarm experience – proven track record.
- PSIRA Registration – Grade C.
- Computer literate – Microsoft Office
- Driver’s license (essential)
- Sober habits and candidate must be presentable.
- Good communication skills.
Main Duties and Responsibilities:
- Schedule inspections with clients and capture the inspection results when needed.
- Capture results and file all inspection results when needed.
- Do 8 inspections and complete all inspection documentation daily
- Generate inspection reports based on the inspection outcome.
- Collect photographic evidence on inspection failures
- Report status of inspections to management and assist in determining common failure reasons with the aim to minimize failures.
- Liaise with Dealer and In-house management regarding inspection results.
- Analyse and report trends found.
- Will be required to travel to other branches.
- Vehicle to be kept clean and tidy at all times
- Follow all relevant Standing Operating Procedures
- Ensure that the disciplinary code is adhered to at all times
- Assistance with any client problems or complaints
- Attend all required meetings and training sessions
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed times
- High standard of service must be upheld
- Ensure compliance of the Occupational Health and Safety Act
- Ensure that the FADT Vision and Mission are upheld at all times
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Overall purpose of the job:
The aim of this role is to assist the Lead Monitoring Centre Associate in all aspects of the smooth running of the Monitoring Centre and assist associates in completion of monitoring tasks.
Minimum qualifications and experience:
- Grade 12 (Matric)
- PSIRA Registered (Grade C)
- 132 Shifts Worked As MCAIV
- Monitoring Centre experience - must be able to demonstrate inbound, outbound and despatch capabilities
- Successful period as MCAIII or equivalent work experience at this level externally
- Experience in a leadership role advantageous
MAIN DUTIES AND RESPONSIBILITIES:
SHIFT MANAGEMENT
- Assist Lead Monitoring Associate with holding of inspection parades
- Ensuring the welfare of the staff
- Training of control room personnel to required standards
- Communicate all Toolbox talks with shifts
- To maintain a high level of discipline on shift
- Assist with the handling of disciplinary actions
- To ensure the safety of all personnel on the shift
- Mentoring/coaching/assisting staff to continuously better themselves
- Take direct responsibility for the shift in the absence of the Lead Monitoring Associate
- Ensure work is done in accordance with company rules and procedures and in line with agreed performance targets.
- Ensure constant monitoring and action of performance dashboards.
- Ensure all instructions are carried out
- Ensure that reports are done
- Take control of all positive incidents in the Monitoring Centre
- Inform the Lead Monitoring Centre Associate and Response Supervisor of all positive incidents
COMPUTERS AND EQUIPMENT
- Perform routine inspections on computers/monitoring equipment
- Report and ensure repair of any faults
- Check and report all faults on telephone and communication lines
CLIENT LIAISON
- Telephonic assistance with any problems or complaints
- Ensure reporting of any faulty alarm systems to technical for booking
ADMINISTRATION
- Chairing of shift meetings
- Composing and compiling reports (daily/weekly/monthly)
- Updating all reports including schemes (signal graphs/radio reports)
- Gather information and compile shift reports
GENERAL
- To have knowledge about all facets pertaining to the company
- Attend all required meeting and training sessions
- Be available during off periods to ensure Management can reach you for any problems
STANDARD OPERATING PROCEDURES
- Standing Operating Procedures must be upheld
- Radio procedures must be strictly adhered to
- Keeping absenteeism and staff turnover levels at a minimum
- Assist Lead Monitoring Associate to maintain agreed upon targets
- Assist Lead Monitoring Associate to upheld service standards
- Meeting and keeping agreed upon targets
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Reporting to: Regional Training Manager
The above vacancy exists in Gauteng, reporting to the Regional Training Manager.
The overall purpose of this position is present, facilitate and assess training interventions as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements stipulated in applicable legislation
Qualifications, experience and other competencies required:
- Driver’s License (EB)
- Proficiency in MS Word, PowerPoint and especially Excel is essential
- Grade 12 / NQF 4
- PSIRA Grades E-A Instructor
- Tactical firearm training advantageous
- Facilitator registration with ETDP SETA
- Assessor registration with ETDP SETA & SASSETA
- Moderator registration with ETDP SETA & SASSETA will be an advantage
- General Security Practices (GSO) at NQF 3
- Specialist Security Practices Qualification at NQF 4
- Competence in Firearm Unit Standards: Handgun, Shotgun, Rifle, Carbine and PFTC Firearms Unit standards Instructor registration.
- Minimum 3-5years experience and full knowledge related to the training environment
- No Criminal Record or pending cases
- Ability to meet strict deadlines.
- Numerical accuracy.
- Excellent verbal and written communication skills
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Excellent communication skills
- Solid attention to detail to ensure accuracy of information
- To participate in various ad-hoc projects where necessary
- Must have own reliable transport
Key Performance Areas: (not totally inclusive):
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programmed objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated
Method of Application
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