Job Vacancies at Maersk Line

KEY RESPONSIBILITIES:

• Manage complex procurement projects within operations in Southern Africa to ensure alignment between costs, commercial needs and operational execution
• Accountable for integrating Contract Management frameworks to help ensure cost leadership, compliance and best in class supplier performance
• Accountability for problem solving, analytical work, and driving insights from this to procurement and business functions
• Lead negotiations and coordinating Service Level Agreements between Maersk and its suppliers
• Perform supplier market analysis and organize market intelligence
• Cooperate closely with colleagues within the Area, Region and Global functions
• Travel within the Southern African region is to be expected

WHO WE ARE LOOKING FOR:

Someone with:

• Relevant qualification in Business/Supply Chain Management or a related field
• At least 5 years’ experience in Logistics, specifically Inland Transportation and Supply Chain management
• At least 2 years’ experience in Procurement
• Experience in Warehousing, Distribution, Cold Chain, E-Commerce logistics would be an advantage
• Ability to work in a fast paced and often ambiguous environment and quickly adapt to find efficient and effective business solutions
• High energy and a continuous improvement mindset
• Strong personal impact with excellent communication and interpersonal skills
• Ability to reduce cost and optimize vendors’ performance – working within a total value mindset
• Ability to manage internal and external stakeholders efficiently
• Work cooperatively with others across the organization to achieve shared objectives and to support team goals
• Ability to work in ambiguous contexts and quickly adapt to find efficient and effective business solutions

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Role Overview:

As the Head of Growth and Solutions, you will play a pivotal role in developing, implementing, and maintaining processes, staff, and solutions to effectively respond to complex, multi-regional, multi-modal customer Requests for Quote (RFQ) in our dynamic global environment. You will serve as a crucial liaison with product experts worldwide, ensuring seamless collaboration to guide product strategy and influence our pricing processes through technological advancements.

Responsibilities:

• Execute the product's strategic initiatives for global growth in alignment with annual budgeted revenues and volumes.
• Contribute to the establishment of the Go-to-Market and Pricing strategy, leading the price-setting process across the product, especially for large strategic RFQ opportunities.
• Drive the Go-To-Market process in line with the product's market strategy, consolidating and sharing market information, including development, competition, customer behavior, and pricing trends.
• Participate in setting annual sales targets, collaborating with Finance and Sales to compile growth plan initiatives for achieving budgeted growth in GP & Volumes.
• Ensure consistent monthly delivery of budgeted GP and volume numbers by actively monitoring the global sales pipeline, initiating corrective actions when necessary.
• Act as a key driver for Power Trade Lane transactions and growth.
• Collaborate with the sales enablement team, regional/area product heads, and the product BPO to maintain updated product sales material, conduct training events, and support tenders with necessary input.
• Provide essential product input for marketing and commercial activities.

Accountable For:

• Delivering and executing the annual plan for strategic growth initiatives.
• Execution of pricing and go-to-market strategy.
• Driving annual top-line and volume growth for the product.
• Delivering product and sales information and material.

Consulted About:

• New product development plans.
• Margin improvement initiatives.

Key Metrics:

Shared:

• Product P&L.
• Product NPS.

Individual:

• Product Volume.
• Execution of the annual product growth plan.

Organizational:

• Directly supervised by the Regional Head of Air Freight.
• Functional (dotted line) reports to Area Tenders/Global RFQ.

Key Interdependencies:

• Center Air & LCL Organization.
• Center Growth & Solutions.
• Sales enablement.
• Area Product heads.
• Customer Experience (CX).
• Sales.
• Business Process Excellence (BPE).
• Go-To-Market (GTM).

External Stakeholders:

• Customers.

Critical Competencies:

• Extensive technical product knowledge, including experience in product pricing and go-to-market strategies.
• Customer-facing engagement and presentation skills.
• Understanding of key profitability drivers in logistics and supply chain management.
• Strong ability to facilitate cross-functional decision-making and execution.
• Excellent communication skills.

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Role Overview:

As a key member of our operations team, you will be responsible for coordinating and managing the movement of goods through various transportation modes, ensuring timely and efficient delivery to our customers. This is an exciting opportunity to join a dynamic team and play a critical role in our mission to integrate global trade and improve lives.

Responsibilities:

• Collaborate with suppliers to prepare transport plans and ensure efficient allocation of work orders.
• Develop a deep understanding of customers' businesses to propose viable solutions that meet their needs.
• Maintain on-time delivery standards and resolve any service failures or process gaps in intermodal delivery.
• Optimize customer experience by challenging business rules and limitations where possible.
• Evaluate cases and capture the voice of the customer to ensure instant resolution.
• Attend customer meetings and set up telecoms to address concerns and review accounts/corridors.
• Engage with customer experience and intermodal vendors to develop workable solutions and ensure timely resolution.
• Own and manage the finance process and administration for all work executed.

Who we are looking for:

• 3+ years of experience in logistics operations, with reefer (cold chain) experience preferred.
• Strong process thinking and operational process skills, with a focus on results and a cost ownership mindset.
• Ability to identify weak spots and proactively engage in analysis and solutions.
• Strong communication skills, both internally and externally, with the ability to work under pressure.
• Ability to handle activities within intermodal, rail, and departments in a proper and timely manner.
• Strong team player with a big picture solutions mindset.
• Excellent written and communication skills.
• Proficient to advanced Microsoft Excel skills required.
• This position involves weekends and after-hours work during peak seasonal periods.

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Responsibilities:

• Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.
• Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
• Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
• Coordinate ocean shipments and logistics while processing all needed work.
• Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.
• Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
• Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.
• Energetic, well-organized, self-initiated, and good coordination skills are a must.

Requirements:

• +2 years of experience in CX and logistics.
• Customer-centric mindset.
• Good knowledge of MS Excel and experience working with multiple systems.
• Fluency in English is a must.
• Problem-solving and critical thinking skills.
• Teamwork and team mindset.
• Excellent interpersonal and communication skills.