Job Vacancies at Sun International

Job Purpose

• The Business Intelligence Developer will be responsible for providing a holistic view of business data through designing and developing dashboards & reporting solutions that provide meaningful analytics and insights, integrate data from various internal and external platforms and provide business intelligence to enable effective decision-making across the multiple functions in the organisation.

Education

• B Degree (Informatics or statistics).
• Certification in SQL Database and Reporting
• Business Management Certification

Experience:

• 8 years BI development experience including in-depth experience with the BI Data Visualisation Tools; and experience with Geo Spatial analysis software applications.
• Experience in Casino Gaming environment is an advantage but not a necessity

Skills and Knowledge

• Written and verbal communication skills
• Proficient skills in MS Office, and Sharepoint
• Mastery at working with graphical and numerical data and statistics
• SQL report builder
• In-depth experience with data visualisation & reporting tools such as the Microsoft BI (SSIS, SSRS and SSAS Cognos, Qlikview,Qlik sense, Power BI (MDX & DAX))
• Knowledge of Geo Spatial mapping tools
• Master data management (data modelling; relational databases) & Data warehouse concepts
• Project management skills
• Business acumen
• Analytical skills
• Plan, prioritise, co-ordinate and manage multiple initiatives
• Attention to detail
• Reviewing / evaluating information & data
• Decision-making
• Innovation
• Emotional resilience
• Influencing skills
• Meeting multiple deadline dates
• Working under pressure
• Systems thinking

Key Performance Areas:

• Identify internal client objectives and advise on suitable metrics to provide the business with relevant business intelligence
• Collect data from data warehouse and various business systems
• Conduct analyses and ongoing online testing of business data collected
• Direct quality assurance and user acceptance testing by writing test plans and managing the execution of testing.
• On completion of dashboards and / or reporting solutions, advise on suitability and effectiveness and provide input into possible changes or improvements of the dashboards / reports
• Manipulate the data and analyse the effects to facilitate the expected outcome required.
• Design and develop solutions that will provide business intelligence for improvement of business processes and growth within the business operations currently and predict future forecasts
• Create and apply data management solutions that are relevant and provide information for the business to ensure the data adds value to the operations and that the business remains relevant and competitive.
• Apply the data management governance to ensure absolute accuracy and quality of analytics and information produced.
• Research and keep up to date with relevant data visualisation and BI platforms, dashboards and channels and remain updated with policies and procedures and leading practice.
• Based on the analysis of the data collected, design and develop solutions, reports, tools, and dashboards that will provide the business operations with valuable insights about the business and integrated single view of customer experiences and preferences
• Extract and analyse data, identifying trends in systems and applications and provide insights aimed at driving business performance
• Present recommendations for review and approval with Group BI Management on initiatives, changes and updates
• Support the execution of any recommended changes and solutions developed
• Design and develop business analysis solutions as well as review and improve on existing solutions
• Take initiative to drive efficiencies and innovative solutions to analyse and give insight into business solutions derived from the analytics.
• Synergises the diverse existing datasets from the various business areas and provide a synchronistic and holistic view into these business and its commonalities
• Design and build a single view of the customer across all activities, spend, demographics and behaviours.
• Report on key metrics, analysing and interpreting trends and providing actionable insights based on available analytics data
• Develop and present business intelligence reports and draft recommendations for consideration across the multiple functions within the business
• Submit data-sets and related reports to the various stakeholders on a regular and ad-hoc basis

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Job Purpose

• The Gaming segment will lead the Gaming Strategy and business objectives for Sun International, providing thought leadership and advice on measuring product performance, revenue growth, operational governance and service standard, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of group-wide projects into operations.
• The Marketing Manager: Gaming, will have accountability for leading and managing the integration and delivery of multiple gaming marketing programmes including directing and growing the Customer Experience strategy (including Customer Insights and MVG Loyalty Programme) and ensuring database integrity; initiating, conceptualising and managing the distribution of direct marketing campaigns and activations; developing the gaming promotions and bonusing strategy including the conceptualisation, design, development, planning and measurement of gaming promotions, and managing the digital marketing strategy for gaming to support the gaming business in maximising footfall to the gaming business properties based on business intelligence insights; achieving customer acquisition, growth, reactivation and retention targets and building the Sun International gaming brand as the casino brand of choice, thereby enhancing the revenue potential with optimum returns of the business. The role will also focus on building a solid gaming marketing talent pipeline to support innovative and sustainable gaming marketing solutions for the Sun International Group into the future.

Education

• Bachelor's Degree in Business, Marketing, or Communications or relevant equivalent

Experience:

1. 12 years marketing experience including a minimum of 3 years experience in the planning and implementation of marketing campaigns, gaming promotions and bonusing systems
2. 3 years experience as a marketing manager at a large SI business unit is preferred
3. Demonstrated ability in the use of digital marketing and social media campaigns and multimedia content creation
4. Experience leading and managing teams
5. Demonstrated innovation and decision-making skills to support management in achieving business goals and footfall targets

Skills and Knowledge

• Gaming Marketing & Promotional campaign management
• Market research
• Digital acumen & ORM
• Business Intelligence and ROI analyses
• Business & financial acumen
• Networking skills
• Proficient Computer Skills: MS Office; EGS
• Conceptualising
• Influencing Skills
• Managing Customer & Stakeholder relationships
• Innovating
• Decision-making
• Leading people
• Emotional Maturity

Key Performance Areas:

• Provide thought leadership, advice and consultation on Sun Internationals Gaming marketing portfolio and strategies nationally
• Develop new and innovative strategic marketing plans and breakthroughs for a competitive market advantage to support the operationalisation of the current and future Gaming Revenue Growth and Optimisation Strategy
• Grow the Sun International Gaming brand across various online platforms and social media channels to increase customer recognition and grow interest and excitement around the brand as the casino brand of choice
• Collaborate with the business unit properties to positively position and protect Sun International's ongoing reputation management of the brand
• Influence present and future brand strategies and organisational positioning, and content management by determining and evaluating current and future market trends, promoting the company's reputation in all messaging with the public including effective social media and media relations with broadcast, print and new media channels
• Drive a best-in-class customer insights culture that provides an understanding of who our customer is; and analysing, measuring and providing insights reporting into customer experiences and preferences, based on business intelligence data analyses
• Oversee the organisation and programme management of large brand-building and gaming promotion events ensuring critical relationships with key stakeholders, sponsors and operating teams are developed and grown
• Build the MVG Loyalty Programme brand within Gaming to leverage improved customer loyalty, repeat business and increased visitations by guests to the business unit properties
• The customer relationship database is complete and accurate with comprehensive and valid data to provide consistent and reliable insights into Sun International customers, their preferences and feedback
• Gaming marketing campaigns and direct marketing campaigns are conceptualised and measured to support the achievement of Gaming business objectives and targets and benchmarked against leading practice in the industry, based on BI insights and data analyses
• Leisure revenue targets are achieved at various Gaming properties across the Group
• Develop and support VIP and key customer relationships to grow customer visitation, acquisition and retention targets
• Sun's high-performing Gaming marketing talent is developed, coached and retained
• Inspirational leadership to enhance employee engagement and motivation and nurture a performance driven culture within Gaming marketing
• Relationship agreements with key suppliers, business partners and sponsors are built, negotiated and managed to achieve the business objectives and leverage new opportunities and joint initiatives
• Results of campaigns and programmes are monitored, measured, evaluated and used as a foundation for future learning on campaigns to maximise return on investment
• Collaboration with the Gaming Business Segment and unit marketing teams to develop, design and integrate operational marketing objectives

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Job Purpose

• To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed

Education

• Grade 12

Experience:

• 2 years previous experience as a bartender

Skills and Knowledge

• Good communication skills in English
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution.

Key Performance Areas:

• Prepare mise-en-place, and conduct any other required checks and preparations for service
• Identify issues with regards the bar display and surrounding areas in terms of appearance/
• functioning of equipment and systems
• Stock bar for service
• Check cleanliness of own section or station
• Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Be attentive to guest requests
• Clear glasses after guests have completed their drinks
• Provide billing to guests
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Leverage opportunities to upsell on promotional items
• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift