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As a leading workplace management solutions provider across Africa Middle East, operating in over 28 countries, with over 40,000 employees, Tsebo Solutions Group offers our clients improved workplace productivity that supports their success. At Tsebo, we believe that the local expertise of our people and the global standards by which we operate, enables u...
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About the Job
Duties & Responsibilities
- Acknowledge the customer with a smiling face and remember that the customer always comes first and always make our customers know that they are important and special to us.
- Handle all customer questions and concerns.
- Must ensure that the counter around the tills is clean and ensure that the tills are operational.
- The cashier must ensure that the float is counted also ensure that there is sufficient change in the tills and ensure that there is sufficient paper and ribbon in the printer.
- To ensure that stock in the resale area is correctly displayed and that fridges and shelves are restocked daily
- Must ensure that the front of house area is clean.
- Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- To ensure that the daily cash up and related paperwork is completed accurately and completely according to the standard.
- Must issue receipt to the customer and return the appropriate change Any discrepancies must be accounted for and short falls will be deducted as per agreement.
- Must assist in the smooth running of the front of house.
- Must assist the front of house and back of house in running with orders.
- Assist anywhere possible when the store is quiet, including assisting in cleaning.
- Clean up the counter and Prepares a Sales analysis on a daily basis.
- Must on close of shift, ensure that the Admin Assistant / Admin manager has been called to do an end of shift cash-up for each till.
Skills and Competencies
- Enjoy clerical and administrative tasks.
- Must have confidence in handling money
- Must have excellent operational skills on all point of sale tills
- Have the ability to control cash.
- Be able to work quickly and accurately
- Must be honest with
- Detail orientated
- Well-organised
- Responsible
- Friendly and helpful.
Qualifications
- Must have completed Grade 12/ Matric
- Must have 2-4 years experiance in similar role
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About the Job
Duties & Responsibilities
- To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken.
- To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met.
- Assists in the preparation of meals, especially salads and desserts.
- Places entrees, salads, desserts and other food on the serving line.
- Keeps the serving line well-stocked and clean.
- May assist in training new employees.
- Stores and records food leftovers.
- Keeps canteen tables, kitchen and other areas clean and orderly.
- To ensure that customer expectations are met within the provisions of the contract.
- To ensure a high level of customer service within the area of responsibility.
- Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift.
- To carry out any reasonable request by management.
- To report and where possible take action when faced with customer and client complaints or compliments.
- To attend meetings and training courses as may be necessary.
- Performs related work as assigned.
- May be required to assist with any other duties that may be outside scope of responsibility
Skills and Competencies
- Interpersonal Skills: Client/customer interface
- Trustworthy and Reliable
- Attention to details
- Motivated
- Passion about service with a smile
- Must enjoy practical and methodical work
- Be honest and reliable
- Have good hand-eye coordination
- Be able to work quickly and safely
- Have good personal hygiene
- Be free from skin allergies to foods and detergents
- Have good communication skills
- Must be able to work as part of a team
- Customer service orientated
Qualifications
- Matric
- 1 -2-year experience in a similar role
- Culinary qualification would be advantageous
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About the Job
Duties & Responsibilities
- Take full responsibility for keys of kitchen and all stock in all the kitchen and surrounding areas.
- Responsibile for orderingn stock for all meals & functions.
- Receive all the stock from the suppliers according to the company policies & procedures.
- Issuingof all stock.
- Receipting of all invoices.
- Conduct regular stock takes and ensure the unit is well stocked
- Conduct Hygiene checks
- Stock planning.
- Ensure that all the storerooms, fridge and freezers are clean, packed and all product date marked neatly at all times
- Manage all wastage and leftovers.
- Assistant Catering Manager working over weekends
Skills and Competencies
- Communication skills (verbal and written).
- Accurate Interpersonal skills.
- Team Player.
- Honest Strong client and Customer service skills.
- Must be prepared to work shifts and in some cases weekends.
Qualifications
- Previous experience in a similar role is essential
- Matric or equivalent qualification 2 years experience is advantageous
- Computer literate essential
- Prepared to work shifts and weekend
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About the Job
Duties & Responsibilities
- Support Botswana with payroll administration to ensure timeous payment of employees.
- Support Botswana with time and attendance administration.
- Coordinate the membership of employee Medical and Life Insurance.
- Coordinate Top Employer Certification across participating countries.
- Coordinate the completion of the annual Employee Experience Survey.
- Administer monthly reporting and provide consolidated reports.
- Support with compensation and benefit administration.
- Coordinate the implementation of the e-learning system.
- Coordinate the completion of data template for the implementation of new payroll software and review the accuracy of data completed.
- Support the Project Manager with achieving deadlines for the payroll implementation by working closely with the in-country HR Managers.
- Answering all internal and external HR-related queries and requests.
- Complete any tasks as assigned by the HR Executive.
Skills and Competencies
- Proven strong HR administrative and HR projects background, including payroll team management, record management.
- Strong stakeholder management experience, i.e. unions, bargaining councils, employers' organisations.
- A high level of commitment, motivation, initiative and ability to thrive in an ambiguous and rapidly changing environment.
- Proven strong foundation and knowledge of principles & practice of Human Resources including labour law.
- Proven attributes of entrepreneurial capabilities, and strong Commercial approach.
- Excellent interpersonal skills, negotiation skills and effective verbal and written communication skills to communicate at all levels.
- Strong Industrial Relations and Collective Labour Relations experience, including ability to handle disputes up to arbitration levels at the bargaining councils.
- Solid understanding of different benefit plans (retirement, health insurance etc.) and relevant regulations.
- Reliable with adherence to confidentiality dictations.
Qualifications
- Honours Degree in Human Resource Management or Industrial Psychology or equivalent.
- At least 3 years’ experience in Human Resources Management .
- At least 3 years' Payroll experience.
- Knowledge of human resources processes and best practices.
- Proficient in all MS Office packages including Excel & Powerpoint; HRM system and understanding of data recording and analysis
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About the Job
Duties & Responsibilities
- To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken.
- To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met.
- Assists in the preparation of meals, especially salads and desserts.
- Places entrees, salads, desserts and other food on the serving line.
- Keeps the serving line well-stocked and clean.
- May assist in training new employees.
- Stores and records food leftovers.
- Keeps canteen tables, kitchen and other areas clean and orderly.
- To ensure that customer expectations are met within the provisions of the contract.
- To ensure a high level of customer service within the area of responsibility.
- Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift.
- To carry out any reasonable request by management.
- To report and where possible take action when faced with customer and client complaints or compliments.
- To attend meetings and training courses as may be necessary.
- Performs related work as assigned.
Skills and Competencies
- Must enjoy practical and methodical work
- Be honest and reliable
- Have good hand-eye coordination
- Be able to work quickly and safely
- Have good personal hygiene
- Be free from skin allergies to foods and detergents
- Have good communication skills
- Must be able to work as part of a team.
- Must have the stamina to work 45-50 hours per week.
- Be able to bend, stand and lift.
Qualifications
- Be 18 years of age Must have completed at least a National Senior Certficate
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About the Job
Duties & Responsibilities
Operations and Service Delivery:
- Ensure work schedules/job cards are in place for each position and relevant to site.
- Ensure consistently high service standards are maintained for all services in scope with regular inspections.
- Ensure that staff are correctly and smartly dressed displaying a name badge.
- Highlight to sites the importance of upholding the company image at all times.
- Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
- Managing company assets by performing monthly spot checks on high value items.
- When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
- Do daily checks and follow-ups.
- Report maintenance and safety concerns to the manager on a day to day bases.
- Maintain personal health, hygiene and professional appearance.
Communication:
- Responding to management request timeously and providing necessary action required.
- Responsible to regularly keep line management informed of pertinent issues relating to the unit
Health and Safety:
- Ensure that all OHS Act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
General:
- To maintain a high standard of morale and motivation through good communication skills.
- May be required to assist with any other duties that may be outside scope of responsibility.
Skills and Competencies
- Understand cleaning principles and knowledge of company policies and procedures.
- Strong people skills.
- Strong communication skills.
- Able to work independently and under pressure.
- Able to work long hours, after hours and some weekends.
Qualifications
- Matric/Grade 12 or relevant experience.
- Minimum 2 years cleaning supervisory experience gained in retail/mall or similar industries.
- Must have experience in health and safety standards and management.
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About the Job
Duties & Responsibilities
- Compiling, analysis, adaptation, standardisation and maintenance of menus and liaising with various Stakeholders.
- Ensure correct preparation and service of food to Customers
- Training of chefs on correct preparation, portioning, quality, presentation and service of meals.
- Monitoring of hygiene standards within various units, including implementation of standards and internal audits
- Training of managers and other personnel on basic hygiene standards
- Give input and assist regional dietician with dietetic and hygiene standards within the company, when required
- Assist with continual improvement and review of current hygiene policies & procedures
- Talks, presentations and newsletters on health topics in the Unit
- Maintenance of quality standards of all meals served to Customers
- Assisting with wellness days and health promotions throughout the year, including developing new material, innovations and hand-outs.
- Ability to be creative and innovative
- Stay abreast with food trends
- Carry out orientation and induction on new employees and ensure continuous on the job training.
- Responsible for staff discipline and ensuring that staff follow Company policies and procedures.
- To attend symposiums and meetings, allocate time for the reading of journals in order to be informed of the latest developments in the nutritional field, whereby both the client and the company can be assured of a service relating to current trends.
Skills and Competencies
- Excellent client relations
- Previous experience in the food service industry essential.
- Interpersonal Skills: Client/customer interface, managing group process, communication skills (verbal and written) & organizational skills
Qualifications
- BSC Dietetics or post graduate diploma in Dietetics or equivalent with previous experience working in a unionized environment.
- Code 08 license with own transport.
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About the Job
- Reporting to the Senior Area Manager, the Junior Area Manager coordinates the provision of contractual and ad hoc security services to customers in accordance with legislation, PSIRA regulations, Company policies to ensure that the budgeted financial targets are achieved.
Duties & Responsibilities
You will be responsible for the following:
- Retain clients by delivering customer service in accordance with SLAs
- Conduct formal minuted monthly customer meetings, including corrective actions as a result of items raised.
- Conduct regular service audits and implement corrective actions where there are gaps
- Resolve customer queries speedily
- Maintain an open communication with clients in line with the escalation procedure Manage the Security Operations in accordance with site specification & PSIRA standards
- Reduce unplanned absenteeism to ensure maximum site coverage
- Control overtime that is caused by unplanned absenteeism
- Prevent claims against the Company through regular assessment of customer risks
- Ensure that all services provided are invoiced accurately and that paid for on time
Skills and Competencies
Effective Organisation
- Analyse staff-turnover to ensure proper allocation of employees in line with contract/site requirements
- Effective management rosters and shift patterns in accordance with PRP
- Management of time & attendance (overtime, annual and sick leave) Supervision
- Provide for employee engagement platforms including parades attendance
- Conduct regular performance assessments and give corrective feedback on all subordinate employees
- Maintain discipline of employees in accordance with code of conduct and related legislation
- Deploy PSIRA registered officers at the sites
- Ensure that armed response under one’s supervision are certified in accordance with Regulation 21
Qualifications
- Grade 12 or equivalent
- Driver’s License
- PSIRA Grade A
- Post Matric qualification is an added advantage
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About the Job
Duties & Responsibilities
Effective and efficient installation of technology
- Adhering to the Maintenance/Project process flow,
- 1.2 Perform aspects of installations and fault finding services under direction of technicians,
- Support services to the senior technician in call outs, installations, configuration, cleaning of equipment, boom-gates, surroundings, environment and inspections.
Effective maintenance of systems technology
- Regular reporting to technician for job requests and installation orders,
- Reporting back on work and issues arising,
- Basic CCTV systems – networking how to crimp cabling and trouble-shooting camera,
- Access Control – how to wire the unit and hardware with basic functioning and troubleshooting,
- Intruder Detection – basic alarm wiring and troubleshooting.
Efficient customer service
- Maintain positive and efficient customer relations through interaction with clients on installations and maintenance work.
ISO 9001; 14001 & 45001 – Quality, Environmental and Health & Safety Standards
- Adhere to the Thorburn Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies and Procedures as applicable to this position.
Ad Hoc
- Adherence to timeous and correct reporting within set submission dates,
- Any reasonable action requested by management.
Skills and Competencies
- Operational Policy and procedures
- HR Policy and procedures
- Health and Safety legislation
- Managing Conflict
- Communication skills (written and verbal)
- Computer literacy
- Problem solving
- Attention to detail
- Delivering objectives
Qualifications
- Grade 12 or equivalent in technical certification
- Valid Driver's Licence 1-2 years driving experience in operating a company vehicle
- PSIRA Grade C (self study permitted)
- N3 Technical certification / Post Grade 12 qualification advantageous
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About the Job
Duties & Responsibilities
- Analyse recipes to assign prices to menu items, based on food and overhead costs.
- Check the quality of raw and cooked food products to ensure that standards are met.
- Check the quantity and quality of received products.
- Collaborate with other personnel to plan and develop recipes and menus, taking into account such factors as seasonal availability of ingredients and the likely number of customers.
- Demonstrate new cooking techniques and equipment to staff.
- Determine how food should be presented, and create decorative food displays.
- Determine production schedules and staff requirements necessary to ensure timely delivery of services.
- Plan, direct, and supervise the food preparation and cooking activities of multiple units
- Monitor sanitation practices to ensure that employees follow standards and regulations.
- May be required to assist with any other duties that may be outside scope of responsibility
- Hands on involvement with the focus of improving the cooking and overall standards of meals served
- Ability to carry out on the job training with chefs and cooks for the unit
- Introduction of new trends in the industry that will uplift the standards and reduce cost of sales without affecting quality
Skills and Competencies
- Must be able to communicate clearly with managers, kitchen and dining room personnel and guests.
- Strong judgement and problem solving skills
- Excellent people skills
- Strong interpersonal and communicative skills (verbal and written)
- Flexibility with regards to working hours
- Attention to detail
- Client service orientated
- Business management principles
- Fully computer literate
- Excellent food/Chef skills and background
Qualifications
- Relevant tertiary qualification and Associate Culinary Degree / or recognized in service training.
- A minimum of 2 years of experience in kitchen preparation and cooking.
Method of Application
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