Jobs Active at Tsebo Solution

Duties & Responsibilities

Effective and efficient installation of technology:

• Adhering to the maintance/ project flow.
• Perform aspects of installation and fault finding services.
• Support services to management and client in call outs, installations, configuration, cleaning of equipment, boom gates, surrounding environment and inspection. 

Effective maintenance of systems technology:

• Regular reporting to management for job requests and installation orders. 
• Reporting back on work and issues arising. 
• Basic CCTV Systems - networking how to crimp cabling and trouble shooting camera.
• Access control - how to wire the unit and hardware with basic functioning and troubleshooting. 
• Intruder Detection - basic alarm wiring and troubleshooting.

Efficient customer service:

•  Maintain positive and efficient customer relations through interaction with clients on installations and maintenance work. 

Skills and Competencies

• Computer literacy
• Risk identification
• Managing conflict 
• Communication skills Afrikaans and English (written and verbal)
• Operational policy and procedures
• Attention to detail
• Problem solving
• Customer thinking and delivering objectives
• Valid drivers license 1-2 years driving experience in operating a company vehicle
• Minimum 1-2 years experience in security technical environment
• Clean criminal record
• Place of residence in close approximity to Kathu and Kuruman region to improve client incident response rate. 

Qualifications

• Grade 12 matric certificate
• Psira Grade C registered
• N3 technical certification / Post Grade 12 qualification advantageous. 

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Duties & Responsibilities

Strategic Implementation:

• Define long and short-term tactical people work plans for implementation within the various business units/divisions/contracts.
• Provide direction and guidance to HR planning and contribute to strategic developments within your business units/divisions/contracts in accordance with the overall organizational strategic plan.
• Ongoing development of HR systems, processes and procedures to improve efficiency and reliability of data within all contracts.
• Play a key role in implementation and quality control of HR Strategies.
• Ensure fair and equitable pay structures within all contracts.

Employee Relations:

• Facilitation of disciplinary hearings, grievances, and appeal hearings.
• Support and on-going advice to line management on ER related matters.
• Implementation of related processes, policies and guidelines that not only meet legal obligations but to ensure a leading position as an attractive and competitive Employer of Choice.
• Facilitate/co-ordinate ER training with the Training Department.
• Communicate ER related process policies and guidelines to line managers.
• Advise on ER issues in line with SA law and regulations, company policy and precedents set, taking account of relevant business objectives/imperatives and industry best practice, to minimise legal risks.
• Manage and provide timely advice/solutions for non-compliance issues.
• Continually monitor effectiveness and compliance with guidelines.
• Minimise costs associated with ER matters.
• Create high level and open communication channels regarding ER issues.
• Conduct all processes in a manner that upholds integrity and all other good governance principles.
• Ensure that ER solutions provided fall within the legislative framework and are best Practices that enable the creation and sustainability of a highly motivating and harmonious working environment.
• Guide Line Managers & Employees on consistent application of the Disciplinary & Grievance Code and Procedure.
• Preparation of CCMA cases and assisting with representation at the CCMA as and when required.

Human Capital Movement Management (Recruitment, Selection and On-boarding and Exit of candidates):

• Manage human resource planning for areas of designation (head count).
• Assess employees’ levels of competence against the relevant profiles/frameworks when required.
• Compilation of competency based questionnaires to be used in the interview process (when required)
• Implementation of Retention Strategies as approved.
• Facilitation of interviews and taking an active role in the overall selection of the candidates.
• Ensure new employees are inducted and orientated.
• Manage and implement recruitment and selection processes in line with strategy for the area in such a way that efficiencies are achieved and that the area is optimally resourced, through:
• Supporting line management in the selection of staff, ensuring recruits are appropriately profiled for the advertised position
• Identify key posts, ensuring that these are suitably resourced to promote the business' objectives
• Respond proactively to changing resourcing needs, exploring opportunities which promote company image

  Ensure internal controls are complied with to minimise recruitment risk

• Monitor recruitment trends at portfolio level and where necessary implement corrective action in conjunction with line.
• Interpret and implement Divisional manpower plans with a view to operationalising business initiatives effectively.
• Facilitate succession planning, particularly influencing decision around key posts and earmarked successors, and thus ensuring logical and managed career progression, designed to meet future resourcing requirements by engaging closely with line management, the Learning & Development department and Talent Management department.
• Provide support to line management in dealing with staff exits so that the costs associated with these are minimised.
• Accountable to ensure all relevant documentation pertaining to employees are accurate and timely.

Skills and Competencies

• MS Office, Excel, PowerPoint
• Strong communication and interpersonal skills
• Planning and organising
• Time Management
• BCEA, Labour Relations Act, Skills Development Act, Employment Equity Act, Health & Safety Act etc
• Business Culture and Practices
• Employee relations and retention
• Performance improvement and management
• Staff mobility administration
• Section 197 Transfers
• Section 189
• Exit Management

Qualifications

• Grade 12 or equivalent qualification
• National Diploma/B Degree in Human Resources or equivalent
• Business Management Certification
• Minimum 5 years’ experience in:
• Either of the following or combination of (within a corporate environment)
• HR Administration
• Remuneration and Benefits
• Performance Management
• Recruitment & Selection
• Employee Relations
• Learning & Development
• HR Reporting
• HR Project Management
• Organisational Design
• Employment Equity
• Succession Planning
• Skills Audits
• National/International HR experience

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Duties & Responsibilities

• To ensure that guests are greeted courteously.
• To be readily available at all times to deal with problems or complaints.
• To ensure that front of house area has been serviced and maintained to the standards laid down by the Company.
• To ensure effective liaison between front of house and back of house departments.
• To ensure effective and speedy service.
• To ensure that enquiries, messages, are dealt with courteously and efficiently.
• To ensure that all Front of House areas are clean and tidy at all times.
• To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
• To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.
• To monitor trends within the industry and make suggestions how these could be implemented.

Skills and Competencies

• Be 21 years of age.
• Be able to communicate and understand the predominant language(s) of the canteen’s trading area.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop down.
• Must have the stamina to work 45-50 hours per week.

Qualifications

• National Senior Certificate

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Duties & Responsibilities

Operational Delivery:

• Review visitor and client arrivals for the day
• Attend to special arrival and meeting room requirements
• Provide information about amenities, area and venues
• Ensure that all visitors sign the visitor's register, visitor slip only to be signed by the host.
• Anticipate client needs and build rapport with clients
• Offer assistance with certain tasks (e.g. taking messages, catering requirements, etc)
• Offer assistance with meeting room technical requirements.
• Ensure compliance with health and quality standards
• Liaise with Facilities Manager to oversee, monitor and ensure costs are contained within budgets (OPEX and CAPEX).
• Review and report on monthly variance reports.
• Ensure compliance with TFS policies and procedures related to financial management, controls and expenditure authorization levels.
• Monitor & report all building maintenance work orders on a daily basis
• Ensure all requests to purchase followed by a quotation.
• Ensure all suppliers submit invoices timeously with service reports where necessary.
• On satisfactory completion of job or delivery, request an original invoice and ensure it logged on a spreadsheet.
• Adhere to cut off dates stipulated by TFS and the client.
• Liaise with finance team on payments to suppliers
• Liaise with TFS Managers to ensure all contract documentation is maintained and updated
• Ensure leave forms are captured on the system
• Ensure ongoing implementation of TFS’s quality management system known as IMS for all policies and procedures related to Quality, Environment and Health & Safety
• Supplier management and payment reconciliations are up to date to avoid suspension of services
• Communicate terms of trade to suppliers to ensure compliance whenever required
• Obtain statements from suppliers, do reconciliations before it is forward to TFS HQ finance
• Oversee day to day running of all Soft & Technical Services
• Monitor certain technical equipment such as the generator and UPS system
• Carry out random walk around with or without suppliers.
• Carry out formal and informal supplier review with management of supplier.
• Manage stock and carry out weekly stock take

Contractual Delivery:

• Ensure all financial policies and procedures are complied with.
• Ensure that where services are recovered internally the appropriate information, controls and systems are in place are adhered to

Customer Focus:

• Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
• Interact with client to provide and process information in response to inquiries, concerns and requests about products and services.
• Conduct client satisfaction surveys to ensure clients are satisfied with the products and services.
• Keep up to date with business developments and strategic objectives within the environment.
• Provide advice on general changes and compliance within the workplace management framework when required.
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
• Attend to and resolve all customer queries timeously or escalate when necessary.
• Follow up and follow through on all escalated queries timeously.
• Manage conflict

Reporting:

• Prepare monthly reporting within set timeframes for distributing to the relevant parties.
• Update and maintain all relevant records
• Compile and prepare stats as and when required by your manage

Code of Conduct:

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
• Take responsibility for one’s own performance.
• Promote TFS’s  image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to.

Skills and Competencies

• Minimum 3 years’ experience in a similar environment.
• MS Office Suite
• Knowledge of equipment, materials and suppliers used in facilities management.
• Good understanding of the utilisation of the INFO system.
• Proficiency in English; knowledge of additional languages is a plus
• A customer-oriented and professional attitude
• Outstanding communication skills
• Excellent organizational and time-management skills
• Hospitality and customer centric focus.
• Bilingual
• Knowledge and understanding of SLA
• High degree of computer literacy (MS Word, Power Point, Excel)
• Excellent report writing skills 
• Problem solving and Analytical Skills
• Financial and business acumen

Qualifications

• Grade 12
• A building/facility qualification or experience would be an advantage
• Computer literacy on MS Office and Infor EAM.
• Valid Driver’s licence