Jobs at Datacentrix

Datacentrix is seeking an Automation Lead - Centre of Excellence (COE) for our Digital Business Solutions division to be based in Cape Town, Midrand or Durban. The successful candidate will have experience in a Technical or Operational Management role and be the point of Escalations for the Automation COE and will collaborate and work closely with the relevant organization to find the root cause of key and critical problems, issues and customer escalations by providing domain expertise and involving the right support.

Requirements:

• Matric or Grade 12 (Minimum Schooling requirements)
• Bachelor's Degree in the appropriate field of study or equivalent work experience
• Graduate degree – Advantageous
• OEM certifications – Advantageous
• Experience in an OpenText environment - Advantageous
• Drivers Licence and own reliable vehicle 
• In depth knowledge of the AUTOMATION Centre of Excellence (COE) with significant experience of managing an AUTOMATION COE system incorporating support and project management, including a number of implementations
• Strong competences around the concept of the AUTOMATION COE with a track record delivering AUTOMATION COE Portfolio and Solutions
• Strong technical background in IT, including Leadership roles and minimum 5-10 years of experience in Sales, Presales and Service Delivery.
• Experience providing "Thought-Leadership" to clients & C-Level Executives
• Significant experience in Human Resources (HR) with regards to managing teams comprising permanent staff, consultants, and contractors (onshore and possibly offshore), including performance management, billing of hours worked by resources
• Must have experience in managing budgets
• Must have experience in handling tenders, including estimates in line with budget requirements.
• Strong competences around the concept of the AUTOMATION COE
• Strong interpersonal, cultural, social and presentation skills
• Proven record in managing utilization and billability targets
• Track record for working in high energy, customer-centric and performance-driven organization
• Strong record in leadership and ability to delivery significant impact
• Leading & supervising resources within solid line and dotted line teams across multiple countries
• Broad technical understanding, Problem-solving ability, Creative thinking, Consultative Approach
• Track record for working in high energy, customer-centric and performance-driven organization
• Excellent client-facing and internal communication skills
• Exceptional Customer Handling Skills
• Excellent written and verbal communication skills
• Acute Business acumen
• Exceptional communication, interpersonal, organizational, project and time management skills. 
• Exceptional customer service orientation
• Work schedule flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Established partner relationship management experience
• Demonstrated track record of continuous support service and cost improvement and optimisation
• Ability to liaise, establish strong relationships and work effectively with key leader
• High level proficiency in all aspects of communicating with team members, supervisor and peers

Responsibilities:

• Being the point of Escalations for AUTOMATION COE - collaborating and working closely with the relevant organization to find the root cause of key and critical problems, issues and customer escalations by providing domain expertise and involving the right support from AUTOMATION COE
• Handle stakeholder relationship e.g. vendors, subcons, partners, etc and needs for AUTOMATION COE portfolio
• Responsible for the competency of Automation architecture & provide guidance, driving software architectural patterns, knowledge and designs to be created by the team for the applications owned within domain
• Training & Development - promoting of knowledge sharing and mentoring of resources, providing leadership and strategy to the AUTOMATION COE team and ongoing AUTOMATION COE developments
• Lead a team of Subject Matter Experts (SMEs) and Service delivery staff, including offshore based
• Resource planning fulfilment with Professional Services Head for all requirements
• Continuously improve own and team’s competence and technological knowledge in the relevant areas
• Responsible for the Utilization and Billability of the team members and ensure that it meets the Organizational targets
• Ensure meeting organizational hygiene weekly for time reporting and zero missing hours
• Set Individual Performance Goals and Development goals for each team member that ensures the fulfilment of the domain growth objectives.
• Follow up on Individual Performance Goals regularly with individual team members and set performance improvement plan when necessary.
• Apply the proper delivery model to ensure right delivery efficiency – ensure continuous improvement of the AUTOMATION COE and its service delivery capability
• Support and provide expertise for any service transformation initiatives within DBS or Datacentrix more widely

go to method of application »

Managed Talent Solutions a division of Datacentrix is looking for a highly skilled BI Report Developer for one of their client based in Pretoria. The purpose of this role is to design, develop, and maintain business intelligence solutions, including data analytical models and various reporting and dash boarding views. The incumbent is responsible to translate business needs into technical specifications and create visualizations and reports. The role requires a deep understanding of data warehousing, data lake concepts, Power BI development, proficiency in Microsoft Stack tools, and a proven track record of leveraging data to drive business value.

Skills, Experience & Education

• Minimum qualification of a bachelor’s degree in information technology, Business or related field, or equivalent combination of education. Honours or master's will be advantageous.
• Relevant certifications in Microsoft Stack, Power BI, and data warehousing technologies (e.g., Microsoft Certified: Azure Data Engineer Associate) are desirable.

Experience/Requirements

• Minimum 8-10 years of related experience working as a Business Intelligence Specialist or similar role, with a focus on the Microsoft Stack, expertise in data warehousing, data lake technologies, and Power BI development.

go to method of application »

We are looking for a Cyber Security Pre-Sales Engineer with a proven track record in security solutions development and system integration/implementation in CheckPoint and/or Fortinet security products. The successful candidate must provide technical pre-sales support to various entities for the purpose of promoting and selling products/services for potential customers and existing customers.  The position is based in Midrand.

Responsibilities:

Participate in pre-sales activities including, but not limited to,

• Conducting Proof of Concepts (PoC)
• Building BosQ’
• Developing commercial (pricing) models
• Security designs,
• Writing proposals,
• Delivering product and solution specific presentations
• Training...etc.

• Provide technical pre-sales support for the purpose of promoting and selling products/Solutions.
• Provides security engineering designs in all aspects of Security Solutions
• Respond to customer requests for proposals, develop designs and bills of materials for cost-effective solutions
• Engage with and maintain good relationships with relevant security vendors
• Engage with customers as a trusted advisor, listening and understanding their challenges and requirement both technical and business, and clearly articulate and communicate to the sales team, and document them.

Qualifications:

• Good presentation and social skills.

Good knowledge of

• communication protocols,
• Microsoft OS
• Firewalls and SD-WAN
• EDR, IPS/IDS
• Should have technical (install and support) certifications in either CheckPoint and/or Fortinet security products

go to method of application »

 Duties

• Reconcile creditors/supplier accounts and prepare EFT payments
• Process invoices/expenses
• Reconcile supplier statements
• Process and apply payments and credit notes
• Resolving creditors queries
• Ensuring creditors/suppliers are paid on time

 Minimum requirements

• Grade 12
• A minimum of 5 years’ creditors experience
• Must have extensive Excel experience
• Great Plains knowledge/experience advantageous
• Ability to work in a pressurized environment and meet deadlines
• Accounting and accruals knowledge
• Hybrid working environment

go to method of application »

Requirement Overview

The purpose of this role is to lead and support the design and delivery of data analytics/engineering and data science solutions through the use of statistical analysis, machine learning, and data modelling to drive business value by providing insights and recommendations based on data analysis. The incumbent will work closely with key role players within the digital transformation unit to ensure alignment of processes will further be responsible for investigating and finding patterns and relationships that statistically collate and drive business productivity and efficiency.  

Roles & Responsibilities

Strategic Function

• Contributes to the strategy, vision, and governance of the business intelligence capability.
• Support the long-term strategy-level decisions using customer science techniques.
• Support the implementation of the centre Balance Score Card (BSC) project and initiatives.
• Product Management
• Collaborate with cross-functional teams, leveraging successful initiatives, findings, and analytics techniques to benefit stakeholder decision-making.
• Using machine learning algorithms and techniques to build predictive models and make data-driven decisions.
• Collaborate with the senior data scientist and lead data scientist to build data pipelines using workflow orchestration tools.
• Schedule extracts and collaborate with senior scientist to draw data from APIs for analysis.
• Implement and train machine learning (ML), predictive analytics, data mining and artificial intelligence (AI) models to perform predictions and forecast behaviour and transactions, via the use of data, to enable the business to be proactive in decision making.
• Undertake the processing of structured and unstructured data to utilise in data science activities.
• Support the data analysis of large information to discover trends and patterns and provide feedback to the business.
• Highlight potential value in data science and articulate recommendations to best deliver business goals.
• Provide support in the implementation of configurable analytical models within the department.
• Support business functions through feasibility analysis and modelling, root cause analysis, decision support modelling, supply chain design modelling and analysis.
• Develop processes and tools to monitor and analyse model performance and data accuracy.
• Provide support to senior data scientist and lead data scientist to ensure the most optimised technical process is implemented across the business.
• Use statistical software to analyse, identify and assess data attributes to develop recommendations.
• Consolidate and analyse a variety of data in various formats across all business areas and propose mechanisms to make the business more efficient.
• Process, cleanse and assess the effectiveness of new data sources and data-gathering techniques to enhance analytics and business intelligence.
• Support in the delivery of data science and related projects on time, with the desired functionality, at the defined quality level in a sustainable way.
• Research, benchmark, design, implement and validate algorithms/models to analyse diverse sources of data to achieve targeted outcomes and provide recommendations to senior data scientist and lead data scientist.
• Identify, review, and promote creative ideas and approaches to enhance the continuous improvement department.
• Ensure optimal utilisation of technology solutions, keeping pace with innovations in data science capabilities.
• Conduct continued research in developing best in class statistical and machine learning models.
• Monitor, measure, support, and report on analytical results to ensure appropriate business recommendations and insights.
• Prepare statistics, dashboards, and information for management to derive business decisions.

Stakeholder Management

• Establish, build, and maintain collaborative working relationships with relevant internal stakeholders.
• Build and maintain positive and value-adding relationships with relevant internal/external stakeholders.
• Scan the environment to ensure a clear understanding of stakeholder needs.
• Proactively interact with stakeholders to determine their needs and deliver on them accordingly.
• Engage with both internal and external stakeholders to identify and evaluate performance barriers to continuously improve service delivery.
• Work in collaboration with senior data scientist and lead data scientist, business intelligence and data governance to ensure timeous delivery of the work.
• Establish and maintain relations with recognized professional bodies within their own professional sphere.
• Manage service level agreements (SLAs).

People Management

• Manage own and team performance to drive productivity.
• Motivate, coach and mentor staff to ensure maximum productivity and development of the staff to their full potential. Participate and / or take lead in the business unit transformation and culture plans.
• Review the work of peers assisting in the execution of work.
• Create development plans with staff to ensure alignment to latest technology trends.
• Provide support to the management team with regard to centre management and other people-related tasks.

Financial Management and Operational Management

• Contribute to the compilation of centre budget, and manage project expenditure related to functional area.
• Ensure compliance with AGSA policies and procedures.
• Ensure compliance with internal processes and procedures.
• Manage supply chain processes within scope of work.

Other responsibilities

• Perform and/or manage other projects, tasks, and assignments not stipulated on the Job description as and when required.

Skills, Experience & Education

• Minimum bachelor’s degree in quantitative management (decision sciences) or Computer Science/Statistics/Applied Statistics/Applied Mathematics
• Preferable certifications, Data science, Power BI, SQL Server(MCTS, MCITP, Microsoft Certification in data, data science or artificial intelligence Experience/ Requirements

Minimum 8 years of related experience working on data exploration and visualization tools.

• Strong programming skills (SQL essential, python and/or R highly desirable, Spark, Java, MDX, DMX).
• Experience with common data science toolkits such as R, Hadoop, SAS, Excel and PowerBI.
• Machine learning/ Artificial Intelligence and Statistical algorithm development.
• Experience and exposure to cloud solutions.
• Working with large volumes of structured and unstructured data and leveraging them to build artificial intelligence (AI)/machine learning (ML) and predictive modelling (PM) solutions through end-to-end automated data pipelines.
• Experience in developing data mining techniques and models across various algorithm types, understanding use case applicability.
• Machine learning operations (MLOps) for AI/ML model deployment and monitoring/enhancements for standalone solutions or as part of a larger product.

go to method of application »

Managed Talent Solutions' client in the automotive sector is looking for a Senior Desktop Engineer in Cape Town team. This role focuses on swiftly addressing incidents and service requests while adhering to policies and standards.

Responsibilities include prompt responses to helpdesk tickets, effective troubleshooting, collaborating with cross-functional leads, and escalating complex issues.

Requirements

• Strong technical IT infrastructure background with related ICT qualifications/certifications
• ITIL Foundation 
• A minimum of 3 years of relevant experience in Desktop Support /Technical Support 
• MS Desktop Operating systems
• Office 365
• Antivirus and Firewall knowledge
• Valid driver's license & own car

go to method of application »

Datacentrix Cape Town is looking for Server Engineers to provide 2nd line datacentre support at the server infrastructure level, maintaining delivery within agreed service levels. Support primarily within the server management and support layer but will support complexities within the end user computing layer. Scope will extend to initial diagnosis in other components of infrastructure prior to reassignment to 3rd line support / other resolver groups. 

Primary Role Accountabilities

• Assist with escalations from 1st line support engineers
• Where required, escalate to 3rd line timeously to maintain SLA commitments, ensuring to retain ownership of the ticket, sharing detail of all actions taken to resolve and working in collaboration with 3rd line to further remediate and resolve the incident.
• Preventative maintenance (Patch management)
• Remediate issues identified by audit and monthly reporting
• Ensure adherence to all customer and internal policies, procedures and standards
• Perform research and continued effort towards education for the purpose of improving knowledge and experience-levels in the products/systems supported by the company
• Operates within process controls and applies due diligence in following standard operating procedures.
• Proactive analysis of the customer environment to identify risks, opportunity for improvement and value which can be derived.
• Ensure that all tickets assigned are updated regularly (at least daily, and immediately on
• resolution) on the ITSM System in use
• Ensure that complete and accurate resolution descriptions are captured for each ticket
• Ensures that all applicable site documentation and standard operating procedures are maintained up to date
• Professionally respond to and resolve / fulfil all incidents and service requests assigned
• Remain courteous, tactful, honest and professional in all communication and interactions with
• customers and other parties
• Regularly update the Service Desk and all customers with progress-information and estimatedtimes to completion
• Regularly follow-up on outstanding queries with other entities who are involved with specificrequests
• Adhere to and comply with all commitments made
• Remain calm and collected in adverse situations
• Be alert to deteriorating customer-service within the environment and intervene directly or byescalation.

Critical Requirements - Skills, Experience & Qualifications

• Must have Matric or Grade 12
• Required qualification MCSE or equivalent
• Tertiary IT qualification
• Aleast 5 + years’ experience supporting datacentre software
• Good understanding of server environment
• Ability to identify and understand problems, and find suitable solutions