Jobs at FICO

FICO professional services are responsible for delivering FICO’s state of the art applications into an enviable client portfolio which includes the majority of the world’s leading banking institutions. Our consultants are highly regarded industry professionals who are able to add significant value to our clients due to their depth of product and business knowledge. If you are excited by innovation and driven to succeed, you’ll find working for our technology consulting group an invigorating and rewarding journey.

What You’ll Do

• Analyse and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Elicitation and documentation of business requirements following organisational standards.
• Documentation of Collections and Recoveries projects business requirements using techniques such as process flows, user stories, use cases, scenarios and text descriptions that are best suited to the project methodology.
• Collection of business requirements for IT projects and transfer the same knowledge to the development and QA teams.
• Formation of good working relationships with business users.
• Representation of the interests of business users in the project teams.
• Balance technological issues with business needs and communicate appropriately with project and business teams.
• Participation in project walkthroughs, test planning, Change Advisory Board and implementation session.
• Assistance in the enforcement of project deadlines and methodologies.
• Facilitation of requirements prioritisation based on business value.
• Facilitation of requirements traceability and track requirements status throughout the projects.
• Management of requirements traceability and track requirements status throughout the projects. Continuously improving business processes.
• Management of changes to requirements through effective use of change control processes and tools.
• Suggestions of areas for improvement in internal processes along with possible solutions.
• Maintenance of a register of business risk emanating from project work.
• Development and execution of User Acceptance Tests in accordance with organisational QA processes.
• Quantitative confidence on the extent IT products are fit for business purpose.
• Reporting on the results of User Acceptance Tests with findings on fit-for-purpose.
• Contribution to defining and implementing best practice Business Analysis approaches and templates.
• Mentoring junior staff, peers, developers, QA and business owners on Business Analysis practices.
• Analysing and documenting current business processes in non-IT areas of the Bank. Make appropriate recommendations for improvements.

What We’re Seeking

• Excellent analytical critical thinking skills.
• Ability to analyse and solve problems.
• Ability to identify and document solutions to complex business problems with accuracy.
• Excellent communication skills.
• Ability to multitask.
• Excellent time management.
• Negotiation skills.
• Candidate must be well experienced in influencing business user decision making and direction. Takes time to establish underlying needs of business beyond those initially expressed.
• Must be open to periodic travel within South Africa.
• Experience in Collections and Recoveries environment will be beneficial
• Experience in Banking will be beneficial

Our Offer to You

• Flexible working practices, a lucrative base salary and bonus package, private medical insurance
• A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make a difference by leveraging your unique strengths.
• Opportunities to give back to your community, social events with colleagues.

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• Consistent, high quality product/solution/software delivery
• Customer focused delivery – to time, cost and scope
• Effectively managed margins – managing commercial terms and project costs
• Well executed change management

What You’ll Do

• Working with Delivery team to ensure governance is being applied
• Ad hoc data analysis tasks supporting the Head of Delivery
• Co-ordinating and validating the burn down against in flight projects
• Co-ordinating the resource assignment for pipeline projects
• Co-ordinating and validating revenue reports
• Ownership of key team led initiatives
• Working alongside Senior Project Managers on larger projects and responsibility for the delivery of streamlined change requests
• Reviewing our current Document Management – JIVE/Box/Confluence – and ensure adherence

What We’re Seeking

• Strong academic background, relevant degree in Business, Economics or similar discipline or equivalent work experience
• Persuasive, engaging, and motivating
• Excellent organisation skills and attention to detail
• Excellent communication skills, verbal and written in a manner appropriate to an audience at all levels, excellent telephone manner and disposition needed
• Proficient in Microsoft Office Packages, advance level would be preferred for Word, Excel and PowerPoint
• Collaborative style; teams well with others to solve problems and achieve goals and can build productive relationships with contributors of all levels within the business
• Ability to juggle multiple tasks/projects simultaneously; strong prioritisation skills; ability to meet deadlines

Our Offer to You

• Flexible working practices, a lucrative base salary and bonus
• A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others
• The opportunity to make a difference by leveraging your unique strengths
• Opportunities to give back to your community, social events with colleagues

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Full Life Cycle Project Delivery

• Using best practice methodologies to manage a team of functional and technical FICO consultants to deliver FICO software solutions to meet Clients’ needs.
• Able to navigate matrix organisations both internally and client side to secure Resources and project buy-in
• Gain understanding of the FICO products being delivered as part of the project so as to be able to converse with the client in a knowledgeable and confident manner.

Stakeholder Management

• Create a collaborative working environment to jointly deliver our solutions with the Client
• Build trusted client relationships at all levels from the beginning of the engagement through to successful delivery
• Building relationships with a broad spectrum of stakeholders from senior executive to suppor desk. Leveraging these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction and achieve consensus.

Commercially Savvy

• Able to interpret different commercial and contractual terms, and manage the project to the terms within the contract
• Proactively manage the delivery of the project to protect project margins

Broader Support

• Support Practice Lead and Sales force on pre-sales activity and proposals (incl. Statements of Work approvals/ Project Management estimates)
• Assist management of resources, revenue forecast and pipeline by accurate utilisation of management tools
• Assist in creation of a high-performance culture centred around excellence and continuous improvement
• Support, mentor and utilise junior Project Managers/ Project Admin staff as and when required

Minimum Experience
What We’re Seeking

• Technical Project Delivery experience (ideally software delivery)
• Experience in at least one of the following – Financial Services, Utilities, Telecoms
• Bachelor’s degree or higher or equivalent work experience

Additional Ideal Experience

• Project Delivery across – Originations, Fraud, Customer Management or Collections and Recoveries
• Worked in a consultancy-based environment/organisation
• Recognised project management qualification

Skills Required

• Strong communication skills and able to be the face of the project to the client.
• Able to work in a high-paced, dynamic environment, which requires thinking on your feet, and abilit to adapt to your surroundings
• Self-directed and autonomous in core project delivery. Escalates appropriately and keeps
• Additional languages are desirable

Our Offer to You

• Flexible working practices, a lucrative base salary and bonus package, enhanced family leave policies
• A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make a difference by leveraging your unique strengths.
• Opportunities to give back to your community, social events with colleagues.