Jobs at Fidelity Services Group

• The above position is vacant at Fidelity Cash Solutions Welkom, reporting to the Branch Manager.
• The overall purpose of this position is to load client ATMS.

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited at least with Grade B
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate
• Experience in security industry or similar role
• Driver’s license
• Computer literate

Key Performance Areas: (not totally inclusive): 

• Loading off all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all client assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Other personality attributes: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to Travel
• Alertness

Core Competencies: 

• Self-development
• Communication skills
• Customer focus
• Team work
• Able to follow instructions accurately

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• The above position is vacant at our Welkom Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.  

Minimum Requirements: 

• Clear criminal record 
• PSIRA accredited with a minimum Grade C qualification 
• Cash in Transit (CIT) certificate  
• Firearm competency – with a minimum handgun (for business purposes) qualification  
• At least 2 years’ experience in security industry or similar role (Advantages at FSG) 
• Clear disciplinary record  
• Valid driver’s license is an advantage  
• Able to work under pressure 
• Physically fit   

Job Specification: 

• Full responsibility for collecting and delivering clients’ money  
• Receiving, sorting and distributing consignments 
• Report all delays to the Operations Manager immediately  
• Incident prevention and reporting  
• Maintain radio contact with controllers  
• Take preventative action towards any suspicious activity  
• Other Personality Attributes and core competencies:  

Must be honest and reliable 

• Must have good verbal and language abilities 
• Must be assertive 
• Pay attention to detail  
• Customer service and relations 
• Quality assurance 
• Willing to work overtime 
• Willing to travel  
• Alertness  
• Energetic, injury free and in good health 

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Key Performance Areas: (not totally inclusive):

• Full responsibility and accountability for collecting and delivering clients’ money
• Report all delays to the Branch Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventive action toward any suspicious activity

Minimum Requirements:

• Clear criminal record
• Valid Drivers License and PDP
• Tactical combat training
• Clear credit record
• PSIRA accredited at least with Grade C
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT Certificate
• Experience in the security industry or a similar role
• 3 years experience in CIT driving and crew functions

Other Personality Attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self-motivated
• Pay attention to detail
• Willing to work overtime
• Customer service and relations
• Quality assurance
• Willing to Travel

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Teamwork

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• The above position is vacant at our Welkom Branch. The overall purpose of this position is to distribute and receive consignments.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification (advantageous)
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
• Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

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Key Responsibilities:

• Oversee and control all stock movements, including receipting, issuing, and transfers.
• Accurately process and record all stock movements in the system.
• Capture and maintain supporting documentation for all stock transactions.
• Ensure stock records are up-to-date and aligned with physical counts.
• Collaborate with warehouse, procurement, and finance teams for stock-related matters.
• Identify and report any stock discrepancies or variances.
• Assist with regular stock takes and audits.

Key Requirements:

• Minimum 2 years' experience in stock control or inventory administration.
• Strong attention to detail and organizational skills.
• Proficient in MS Office (especially Excel); experience with inventory/ERP systems is an advantage.
• Good communication and teamwork abilities.
   

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• The Tactical Response Team is a specialized unit within law enforcement agencies or security organizations that is responsible for responding to high-risk situations, such as hostage rescues, active shooter incidents, and terrorist threats. The primary goal of the Tactical Response Team is to protect lives, diffuse dangerous situations, and maintain public safety. 

Minimum Requirements/Qualifications: 

• Grade 12/Matric. 
• PSIRA Grade A/B/C 
• TRT Training Certificate (essential). 
• Minimum of 3 years of experience in law enforcement, military special operations, or private security with a focus on tactical operations.   
• Supervisory experience a must, within the Mining Security Industry will be advantageous. 
• Competency for all firearms for Business Purpose (Handgun/Shotgun/Rifle). 
• Certification as a SWAT operator, tactical medic, or similar specialized training is preferred. 
• Proficiency in firearms handling, tactical maneuvering, and defensive tactics. 
• Physical fitness and agility to perform strenuous tasks in challenging environments. 
• Flexibility to work irregular hours, including nights, weekends, and holidays, as required. 
• Medically Fit – Will have to undergo a Medical Assessment. 
• Clean criminal record and valid driver's license. 

Key Responsibilities (Not totally inclusive): 

• Respond to high-risk incidents and emergencies as part of a coordinated team effort. 
• Execute tactical operations, including hostage rescues, barricade situations, and search and apprehension missions. 
• Ability to work effectively as part of a team, following orders and communicating clearly under pressure. 
• Strong problem-solving skills and the ability to adapt quickly to changing circumstances. 
• Maintain proficiency in tactical skills, such as firearms use, close-quarters combat, and breaching techniques. 
• Conduct thorough pre-mission planning, intelligence gathering, and risk assessments. 
• Provide security for high-profile events, dignitaries, or critical infrastructure as needed. 
• Collaborate with other law enforcement agencies or emergency response teams to coordinate joint operations. 
• Follow strict protocols and procedures to ensure the safety of team members, civilians, and suspects. 
• Train regularly to maintain physical fitness, marksmanship, and tactical proficiency. 
• Demonstrate professionalism, discipline, and effective communication skills in high-stress situations. 
• Maintain confidentiality and discretion with sensitive information related to ongoing operations. 
• Strong moral character and commitment to upholding the law while protecting human life. 

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Purpose of the Role

• The successful candidate will be responsible for fleet administration and supporting the fleet specialised department with all related administrative functions.

Main Responsibilities

• Budgeting and cost control
• Track fleet expenses including fuel, maintenance, and repairs to improve vehicle efficiency and reduce overall costs
• Analyse spending reports and provide recommendations to reduce overheads
• Driver management, including assigning vehicles and monitoring driver performance, behaviour, and compliance
• Ensure proper licensing and training of all drivers
• Oversee vehicle usage and deployment across departments or regions
• Minimise vehicle downtime through effective servicing and repairs
• Receive repair, maintenance, and tyre quotations from suppliers and load quotations onto GreenFleet
• Issue pre-reference numbers to dealers for vehicles under maintenance plans
• Check vehicle history and flag discrepancies such as duplicate repairs, incorrect labour rates, or odometer readings
• Ensure all supporting documentation is attached before quotes are submitted for approval
• Create and issue purchase orders
• Verify repair costs
• Follow up on invoices and open purchase orders
• Attend to and resolve queries
• Maintain tracking reports and filing systems for fleet records
• Liaise with suppliers, fleet controllers, fleet managers, and internal customers
• Order fuel cards and issue licence discs
• Manage traffic fines administration
• Consolidate reports including accident reports, open order reports, and Engen reports
• Procurement and disposal administration
• Accident administration, including claims registration, document follow-ups, and insurance quote preparation
• Support risk management strategies and driver safety compliance
• Perform general administrative duties and adhoc tasks as required by management

Minimum Requirements

Education and Qualifications

• Grade 12 or equivalent qualification
• Fleet or Transport Diploma will be advantageous

Experience and Skills

• Minimum 5 years’ experience in an administrative role within a fleet maintenance or workshop environment
• Strong relationship-building skills
• Knowledge of vehicle parts, service levels, labour rates, licensing, COFs, tyres, and fleet administration processes
• Strong technical background
• Problem-solving and critical thinking abilities
• Good time management skills

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Job Description

• The overall purpose of the job: We are looking for an Intern to perform various administrative tasks and support our branch's daily activities.

Duties & Responsibilities:

• Update our internal databases with new employee information, including contact details and employment forms
• Participate in organizing company events and careers days
• Assist with recruitment and onboarding process for new hires.
• Cross-collaborate with the team to enhance the operations of the department.
• Assist with administration.
• Plan and coordinate events or functions.
• Maintaining an effective filing system and updating the internal databases.
• Assist with the annual BBB-EE audit process.
• Receiving queries and referring employees to the right member of the team.

Minimum qualifications and experience:

• Proficiency in Ms. Office: Excel, Word, and PowerPoint essential.
• Excellent organizational skills with an ability to prioritize important projects.
• Excellent communication and interpersonal skills, with attention to detail.
• Work well in the team and be able to drive individual assignments/projects.
• The ability to multi-task will be key for this role.
• Understanding of labor laws BCEA, LRA, EEA, SDA, BBB-EE

Attributes:

• Works well under pressure
• Works well as part of a team
• Great planning and organizing skills
• Analytically orientated
• Great negotiation skills
• Accurate and detail orientated

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Key Performance Areas (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and the client regarding security services rendered
• Ensuring posting sheets are completed daily within the required timeframes and deadlines
• Keeping daily timebooks for all guards posted
• Posting sheet corrections
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client
• Recruitment and Fidelity onboarding
• Fidelity compliance administration
• HR administration including transfers, terminations, new applications, re-in statements, and manpower management
• Payroll administration including leave forms, income changes, bank changes, deductions, and related matters
• Ensuring that all HR-related queries are dealt with promptly
• HR project coordination
• All relevant site administration functions
• Staff management

Minimum Requirements

• Staff management experience essential
• Computer literacy essential
• Other Personality Attributes
• Be proactive and innovative
• Must be assertive, honest, professional, and reliable
• Good time management and ability to meet deadlines
• Ability to work under pressure
• Reliable and dependable
• Willingness to learn and take on challenges

Core Competencies

• Good verbal and written communication skills
• Strong planning, organisational, and administrative skills
• Good interpersonal and client liaison skills
• Willing and able to work extended/flexi hours when required
• Ability to work under pressure and without supervision

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About the Role

• We’re looking for a motivated and organised Office Administrator to join our team. This role is ideal for someone who enjoys keeping things running smoothly, pays attention to detail, and is eager to grow within a supportive environment.
• The position will report to the Branch Manager. The overall purpose of this position is to assist in the administrative, Financial, and managerial responsibilities of the allocated Branch and Ops Managers.

Key Performance Areas: (Not totally inclusive)

• Provide administrative support to management and staff.
• Handle filing, data entry, and general office correspondence.
• Assist with scheduling meetings, travel arrangements, and office coordination.
• Maintain accurate records and documentation.
• Support HR and Finance teams with basic administrative tasks.
• Ensure the office environment remains tidy, professional, and well-organised.
• Ensure weekly, monthly and quarterly reports are timeously done.
• Ensure that all Payroll and Salary related concerns are handled accurately and efficiently.

 Qualifications, experience and other competencies

• Grade 12 / Matric (a relevant certificate or diploma will be an advantage).
• Minimum of 4 years of administrative experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong communication and organisational skills.
• Reliable, responsible, and able to work independently.
• Ability to liaise professionally with personnel at all levels.
• Must be able to work under pressure / overtime as and when required
   

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• The position of a Site Security Manager has become vacant within the Kathu Area, reporting to the Branch Manager. 
• The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA). 

Minimum Requirements

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A/B registered and accredited.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• Minimum 2 - 5 years’ Site Supervisory Experience.
• Staff Management experience essential.
• Computer literacy.
• Must be physically fit and in good health.
• Facilities and Maintenance management experience.
• Must reside in the Kathy area or willing to relocate on own cost.
• Incumbents should be prepared to work shifts when required and do site visits after hours.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and the client regarding security services rendered.
• Daily feedback and liaison with Fidelity Security Services Management and Client.
• Compiling, distribution, and communication on daily, weekly, and monthly reports.
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
• Obtaining of statements of all investigations.
• Ensuring the posting of Security Officers is done timeously for full site coverage on both day shift and night shift.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers daily and generating exception reports.General management and supervision of security staff and ensuring all administrative queries are dealt with promptly such as leave, site changes, rostering, etc.
• Managing all projects concerning new business and ensuring the smooth takeover thereof.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Attend all meetings with FSS Management and with the Client.

 Other personality attributes:

• Be proactive and innovative.
• Strong Leadership Skills
• Must be assertive, honest, professional, and reliable.

Core Competencies:

• Good communication skills both verbal and written
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision. 

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Summary:

• We are currently seeking a talented and motivated individual to join our team as a Data Capturer. This position offers an exciting opportunity to contribute to our organization's success through effective data analysis and management.

Requirements:

• Education: Grade 12 and/or relevant certifications in data analysis or database management will be advantageous.
• Minimum of two years’ experience within a Data Capturer or relevant field.
• Attention to Detail: Strong analytical and problem-solving skills with a keen eye for detail and the ability to spot data anomalies or inconsistencies.
• Communication: Excellent verbal and written communication skills, with the ability to present complex data findings in a clear and concise manner.
• Team Player: Demonstrated ability to work collaboratively in a team environment, fostering effective relationships and contributing to collective goals.
• Confidentiality: Adherence to strict confidentiality and data protection policies, ensuring the security and privacy of sensitive information.

 Responsibilities (Not totally inclusive):

• Data Capturing: Enter and maintain accurate data in our systems, ensuring data integrity and adherence to established protocols.
• Data Reporting: Generate reports and visualizations to communicate findings and present data-driven recommendations to relevant stakeholders.
• Process Improvement: Identify opportunities to streamline data capture and analysis processes, implementing efficient solutions to enhance productivity.
• Collaboration: Work closely with cross-functional teams, including Operations, and Management, to ensure data-related requirements are met and support ongoing initiatives.

Personal Attributes:

• Demonstrates commitment to maintaining confidentiality and handling office matters with the utmost professionalism.
• Proven ability to consistently meet strict deadlines.
• Exhibit accuracy and meticulous attention to detail.
• Utilize highly methodical working methods.
• Exhibit a strong focus on attention to detail.
• Ability to engage professionally with stakeholders at all levels. 
• Work effectively without direct supervision and perform well under pressure.
• Demonstrate strong verbal and written communication skills.
• Exemplify honesty and integrity in all professional interactions.
• Display punctuality and timeliness in meeting commitments.
• Build and maintain strong client relations.
• Earn trust through reliability and dependability.
• Effective time management skills.
• Take ownership and demonstrate accountability for assigned responsibilities.

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Overall Purpose of the Job:

• To drive growth and ensure overall management of sales, marketing, operations, technical and administrative functions within the branch and maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements

• Post matric qualification in General Management advantageous
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit monthly business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved
• Manage effective collections for the branch

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
• Ensure that service levels throughout the branch and area is sustained
• Drive a community driven pro-active service throughout the branch by engaging with forums.
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
• Conduct client visits for contact crimes.

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

Marketing

• Drive all marketing activations within the branch and have a set annual plan.
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them
• Drive a culture of “content-creation” to remain relevant in the social media space
• Ensure that OTT strategies are implemented and relevant
• Drive effective/pro-active communications

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities
• Generate proposals for bulk business/Residential Guarding sites
• Drive community involvement through operational collaborations and the effective communication thereof
• Manage the profitability of Residential Guarding schemes

Attrition and Retention Management

• Manage all elements of attrition with aim to retain clients at all times.
• Drive reconnections within the branch
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective teams
   

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• The above position is vacant at our Inland North Region (Robertville), reporting to the General Manager. The overall purpose of this position is to ensure that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times, whiles managing a profitable business.

Minimum Requirements...

• Matric/Grade 12 Certificate
• PSIRA Grade A registered and accredited
• At least 10 years’ experience in a Senior Management position
• At least 5 years’ experience in management
• Working knowledge of the Firearm Act is required with training and competency.
• Exceptional staff management experience is required
• Above average Computer literacy with competencies in all programmes.
• No criminal record.
• Sound planning, administration, interpersonal communication and client liaison skills are required. .
• Own reliable transport and valid Driver’s Licence is required.
• Positive work References

Job Specification...

Key areas of responsibility will include:

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Managing allocated branches to ensure that contractual requirements are met as stipulated by clients.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Clients
• Constantly evaluating the service levels and providing and making risk associated recommendations to the Clients regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters including logistical and financial management.
• Liaising daily with management on various operational issues
• Liaising daily with General Management/the Executive on various Operational and Financial matters
• Ensuring that all HR related queries are dealt with promptly
• Managing disciplinary processes.
• Submitting relevant weekly / monthly incident and general reports to Management Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System
• Must have a sound working knowledge of Guarding operations

 Core Competencies:

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development skills
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills & Self Development
• Communication direction & skills
• Development of others
• Customer focus and focus on continuous improvement
• Teamwork and Team Player
• Business acumen and Managerial courage
• Presentation and Communication skills
• Negotiation skills

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Good communication skills both verbal and written
• Conflict management / Control Management
• Strong negotiation skills
• Maintaining effective teams
• Empowerment mind-set with team members

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you will have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle (This is non-negotiable).
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Must have minimum PSIRA Grade C.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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• A vacancy exists for Site Manager. The position will report to the Site manager. The main purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Key Performance Areas

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals
• Auditing and verifying the access registers on a daily basis and generating exception reports
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly
• Submitting relevant monthly reports to the Client and Management
• Managing business budget at operational level

Skills required:

• Matric certificate and should be Psira Grade A registered and accredited
• Minimum of  5 years’ experience in security supervising in the hospitality industry 
• NOSA\ISO Safety training
• Must be firearm trained with a clean criminal record
• Computer literacy 
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
• Incumbents should be prepared to work shifts and do site visits after hours
• Code 8 Drivers license with own vehicle 
   

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Minimum Requirements:

• A completed Degree or Diploma in Finance, Accounting, or a related field
• Strong numerical and analytical skills
• Proficiency in Microsoft Excel and other MS Office applications
• Good communication and organizational skills
• Ability to work independently and as part of a team

Key Responsibilities:

• Assist with financial data capturing and analysis
• Support the preparation of financial reports and statements
• Help maintain accurate financial records
• Perform administrative duties within the finance department
• Assist with budgeting and forecasting tasks
   

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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Overall Purpose of the job:

• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s license essential
• Must be PSIRA registered (Grade E, D C) 

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:

• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting
• Integrity and Trust Technical Learning

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Job Purpose:

• Grow the business through increased revenue drive Reconnection, Web, social media, project and Relocation appointments to improve the business client numbers and improve attrition by improving the business reconnection rate. Maintain a healthy customer base in line with Reconnection, web, media, projects and Relocation targets. Ensure the moving process, Sops and practices are followed and adhered to. Ensure all existing clients always receive exceptional service. Drive the team to achieve these results.

Job Level Summary Information

• Impact : Playing a vital role in assisting with improving the Business Rate and Attrition as well as growing new client numbers and our business revenue.

Min Requirement:

• Grade 12
• Customer Service experience is essential.
• Advanced admin skills
• Understanding of Call Centre policies and practices.
• Sales experience.
• Proven experience in driving results and exceeding targets.
• Managing a team or Supervisory experience will be advantageous.
• Computer Literate (MS Office, Teams, advanced Excel, PowerPoint, Power Bi)
• Listener, Openscape and or Qlik sense experience advantageous
• Managing Telesales, outbound or cold calling sales teams will be advantageous.

Other required Attributes:

• Integrity and trust
• Action orientated
• Business Acumen
• Attention to detail
• Time Management
• Drive for results
• Strong Interpersonal skills
• Knowledge of a broader spectrum of cold calling and selling.
• Ability to handle conflict and work under pressure.
• High energy levels
• Able to work under pressure, Target driven , Self-motivated and Innovative
• Accurate updating of reports
• Outstanding communication and negotiation abilities as well as Proficient in English
• Attention to detail
• Strong people management skills
• Knowledge of performance evaluation procedure
• Ability to multi-task
• Objection handling telephonically
• Ability to handle conflict and work under pressure.
• High level of urgency required
• Solution driven and customer focused
• Innovative

People and productivity Management:

• Manage a dedicated team of Outbound Sales Agents
• Keep track of attendance, daily, weekly and monthly statistics. Paid time off, sick days and annual leave taken.
• Motivate and encourage agents trough possitive communication and feedback, hourly, daily, weekly and monthly
• Hire and on-board new agents with manager
• Conduct regular performance reviews and arrange training for under performers, do merit reports and performance managemnt in relation to this.
• Ensure a safe and harmonius working environment
• Monitor sales appointments hourly.
• Monitor Sales queues and track as well as manage turnaround time
• Ensure all escalation processes are followed according to agreed procedure for client service
• Ensure all escalation processes are followed according to agreed procedure for QA, Eyerys and Openscape
• Doing hourly, daily, weekly and monthly reporting
• Manage by walking around. Be visible to answer questions and to ensure ownership of escalations queries, resolutions and follow-up
• Investigate ways to upskill Agents in diary management and call planning
• Coach and train the sales agents to perform detailed pre-call qualifying
• Assist the business with Campaigns, Pilot and Projects as and when required
• Assist with level 1 Service level when needed
• Ensure staff administartion is completed daily and is up to date in line with SOP’s
• Customer service management is needed with customer complaints, queries or reception visits as well for internal and external cusomers
• Assist with stats analysis and investigations on business request
• Take disciplinary action where needed in line with business requirements.
• Do adhock funtions as and when needed.
• Drive a culture of high entgrity and continouse improvement.
• Ensure KPI’s, Goals and Targets are reached by the team.
• People/Function Management: Reporting to – CCC Sales Manager

Essential Job Responsibilities

Major Responsibilities

• Handling of inbound and outbound queries via calls and email escalated to your level.
• Ensure correct and effective booking Relocation, web, media, project and Reconnection appointments.
• Ensure correct cancelling of moving profiles for your area.
• Ensure great customer service is always delivered in your team.
• Achieve ALL targets examples but not limited to QA, Web conversion rates, referral lead conversion rates, strike rates, like for like targets, GM and KPI’s.
• Assisting in the planning/implementation of new processes/projects/campaigns.
• Complete Adhoc paperwork/reporting/tasks/functions/requests as required.
• Work closely within a team to identify/solve queries and staff wellbeing.
• Ensure Team is logged in as per CCC workforce requirements
• Ensure SOP Compliance and Adherence
• Devise ways to optimize processes and keep agents motivated
• Prepare monthly / annual results and performance schedules
• Attend promotions/Training as required on an Adhoc basis off site.
• Ensure Reporting is completed accurately hourly/daily/weekly/monthly as required.
• Client billing to be captured correctly activated and maintained.
• Adhere to all other CCC policies and procedures
• Ensure Appointments adherence, sales rules and channel discipline is followed in line with company requirements.
• Manage the telephonic recon process for PSIRA registered staff
• Manage working between Listener and Transformer
• Manage unlink process
• Manage correct NNOD stop and knock process
• Drive inter-departmental technical liaison regarding installation booking or link up booking, between your team and technical team.
• Attending meetings, training, conferences and workshops when required.
• Coaching agents to meet expected targets and providing meaningful feedback.
• Hosting regular and documenting team meetings with teams.
• Calculating and capturing incentives based on sales.
• Managing team absenteeism.
• Take appropriate disciplinary action where necessary.
• Do today’s work today.
• Ensure accurate reporting from your teams.
• Ensure 3 swings on all clients.
• Ensure admin is completed by agents accurately.
• Manage company resources and assets that is part of your scope of responsibilities.

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Overall Purpose of the role:

• To drive new sales, maintain a healthy customer base as well as ensure all existing clients receive service with regards to Secure Home, Secure Connect, RiskWatch and FindU business. Drive success on other new business opportunities that may arise in future. CRM Superusers. Make Money for the business via continuous projects.
• Achieve the required monthly targets, speaking to at least 40 clients a day. Booking a min of 3 sales appointments/ technical service calls daily. Achieve QA and Attrition and Service Level targets.

Job Requirements & Other Attributes:

• Computer Literate (MS Office, Email, Internet, Quality Assurance)
• PSIRA registered will be an advantage
• Able to work under pressure, Target driven, Self-motivated and Innovative
• Accurate updating of reports
• Understanding FindU, Safe City, Secure Guard, Secure Fire, Secure Home, Secure Connect and RiskWatch and other new FADT products and services
• Action orientated, planning skills required, and Target driven
• Skills should include Motivating others, being customer centric, great time management, problem solving, drive for 100% accuracy, drive for Results and able to embrace change. Work fast and accurate on multiple tasks daily. Adapt easily to change, eager to learn and take on new projects as and when they arise.

Main duties:

• Drive referral campaign ensures 1-hour turnaround time on phoning all referral clients.
• Drive referral campaign and captured all leads in LSN.
• Ensure all LSN referral leads have updated status and outcome as well as no appointment reasons updated daily.
• Drive referral campaign and ensure no contact process always followed with all referrals being phoned 3-4 times in 48 hours.
• Achieve a 50% conversion leads to App Rate on referrals.
• Support all queries sent regarding referrals nationally as and when arise.
• When assisting with SL
• Maintain Service Level at 90% for FY25
• Maintain gross abandonment rate at 3.0%
• When assisting with FindU
• Achieve ask rep to assist referral nothing older than current month
• Handling of Find-U email queue queries
• Deleting Find-U client from Find-U client cancellation report = All a list is sending Mondays to be completed
• Mondays
• Achieve FindU, Web leads and Referral email Q answer time of less than 3 hours
• Working on Open leads = Referral, Facebook, Web, Business partners, lead referrers, POC and MOUs to book appointments or update no appointment reasons.
• Achieve sales budget KPI’s daily, weekly, and monthly.
• Achieve 4th attempt no contact on all open leads nothing older than current month for Web and Social, for referrals and business partners 48 hours.
• Capturing, Handling and courtesy calls to Residential Enquiries from the agency forms received.
• Removing Safe city and Secure fire on clients wanting to opt out.
• Courtesy calls for Secure fire Opting in Fire and project selling.
• Become CRM superusers and train and support other staff in the CCC.
• Maintain lead to appointment at 85% Avg.
• Balance with agency daily to get a monthly min balance of 99%.
• Ensure min 2-hour phone back on all web and social media clients.
• Achieve a Web enquiries appointments conversion rate of 50%.
• Web enquiries: The average "No contact” Web enquiries should be = 5% and less
• Do welcome calls on new acquired clients.
• Assist with all new project role out, POC and MOU period until functioning 100% and until it becomes a full time CCC requirement.
• Assist with adhoc duties as and when in line with business requirement.
• Credit Control Bad debt list phoning Tuesday to Friday.
• ProCompare – phone and book appointments may be a requirement