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Description of the role and purpose of the job:
- Our national Internal Audit, Risk and Compliance Services practice provides strategic sourcing of Internal Audit; Enterprise Risk Management; Governance, Regulatory Compliance, Contract Compliance and Sustainability services. This involves a strong focus on all aspects of our clients’ core business processes, regulatory, risk, control and IT landscape includes assessing risk, evaluating control effectiveness, identifying weaknesses, and developing solutions. These solutions will need leverage to be Data & Analytics and Technology-enabled.
- KPMG considers itself a market leading Internal Audit provider locally and globally. We currently have a vacancy for one experienced Manager candidate within our JHB office. This candidate should be able to utilise their analytical, statistical, and programming skills to collect, analyse, and interpret large data sets. Using this information, they will be required to develop data-driven solutions to address and solve business challenges tailored to an any organization’s needs.
- In this role, the candidate should be highly analytical with a knack for analysis and be able to work with stakeholders throughout an organization to identify opportunities for leveraging company data to drive business solutions. Critical thinking and problem-solving skills are essential for interpreting data.
Key responsibilities:
The Manager will be responsible for:
- Identifying valuable data sources and automate collection processes
- Undertake pre-processing of structured and unstructured data
- Analysing large amounts of information to discover trends and patterns
- Combining models through ensemble modelling
- Presenting information using data visualization techniques
- Proposing solutions and strategies to business challenges
- Collaborating with engineering and product development teams
- Compliance with KPMG risk management standards, policies and procedures including client and engagement onboarding processes
- Performing/reviewing/assisting with internal audit planning, risk assessment, scope, budget, internal audit program and procedures development.
- Managing the execution of internal audit assignments that leverage Data & Analytics and technology in line with the KPMG methodology, KPMG risk management standards, mandated budget, and client deadlines.
- Identifying weak/problem areas and its root cause, document findings, developing effective corrective action plans and following up on implementation of the corrective action.
- Preparing audit reports, presentation/communicating findings and recommendations to management including discussion/negotiation of the findings.
- The daily management of audit staff and supporting the Partner with delegated tasks.
- Aiding the coaching, development and performance management of audit staff including completion of the project performance evaluations.
- Contribute towards continuous improvement, enhancing current levels of service delivery, quality and client satisfaction.
- Assisting with departmental administration and initiatives including staff planning.
- Lock up management (financial administration, billings etc).
Skills and attributes required for the role:
- Experience using computer languages (SQL, IDEA, Python, etc.) to manipulate data and draw insights from large data sets
- Data mining experience
- Problem-solving aptitude
- Experience working with and creating data architectures
- Excellent written and verbal communication skills for coordinating across teams
- A drive to learn and master new technologies and techniques.
- Sound understanding of internal audit, risk management and regulatory imperatives
- Previous management experience including relevant experience in:
- Business process, risk, control and process improvement analysis (including sound risk, control and process improvement documentation and analysis ability)
- Engagement planning and supervision experience including ensuring all key client scope requirements and expectations are met satisfactorily.
- Sound and structured report writing ability (considering all key facts and background)
- Project and time management and ability to drive the team’s quality work deliverables within the agreed project budgets and deadlines.
- Ability to develop internal and external client relationships
- Key client liaison with sound problem solving
- Professional integrity, sound client and team relationship management experience and ability to engage senior level stakeholders.
- A high performing team player who can work autonomously, remains accountable and contributes to a positive and cohesive team environment.
- Ability to work under pressure, be agile, innovative, manage multiple priorities, adapt to changing environments, recognize problems, trace them to the root cause and develop sound solutions which enables smarter ways of working and improving processes.
- Ability to coach and guide junior staff to perform their responsibilities and well as provide fair feedback on their performance including sound conflict resolution skills
- Good analytical, interpersonal, time management, research, and communications skills.
Qualifications
- Minimum requirements to apply for the role (including qualifications and experience):
- Completed BCom / B Com Hons Internal Auditing (or relevant qualification)
- CIA designation (desirable)
- Minimum of six years relevant working experience
- Experience with distributed data/computing tools: Hadoop, Hive, Spark, MS SQL, etc.
- Experience visualizing/presenting data for stakeholders using: PowerBi / Tableau.
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Background
- Oversee our Call Centre team and clients to whom we render a 24-hour, seven days a week whistle-blower hotline service. The service provides an independent reporting channel to enable our clients, their employees and related third parties to report on workplace issues relating to: fraud; misconduct; unethical behaviour; etc, through a safe and anonymous reporting channel.
Contract period:
- We offer a contract position in our call centre.
Working hours:
- The position is shift based. The candidate will be required to work mostly nightshift (including weekends; public holidays). At this stage, we are still working remotely, but the position may require the candidate to work from one of our call centre hubs.
Permit/Visa requirements:
- The candidate needs to hold a valid SA ID
Duties and Responsibilities:
- We offer a contract position within our forensic call centre for a Shift Supervisor. The candidate will be required to oversee our Call Centre Operations on a shift basis.
Primary duties include the following:
- Supervision of call centre team members while on shift
- Ensuring that there are always adequate agents on shift and calling in additional resources should the need arise
- Assisting call centre team members with call queries and difficult callers while on shift
- Stay abreast of new client onboarding to support team
- Monitor team performance to ensure compliance with client expectations and SLA’s:
- i.e. Call answer time; Abandonment rate and Call requeued rate
- Monitor team performance to ensure that the shifts are worked, calls answered, reports submitted etc
- Escalating calls as appropriate to third party providers
- Prepare and submit Supervisor report for each shift completed (i.e. recording any issues; hours worked by team and reports submitted)
Qualifications and Experience requirements:
- Skill set required: A customer-oriented individual with good communication and interpersonal skills that is willing and able to work shifts.
- Technical experience requirements: Sound working knowledge and experience in using the Microsoft Office Suite
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Description and purpose of the role:
The business world is constantly evolving - accelerating advances in technology and changes in business models are transforming the rules and risks of the game. We need dynamic people with a fresh perspective to join our diverse team within KPMG’s Digital Consulting (“DC”) unit, to assist us in taking our client-focused services to the next level.
We work with our clients to cut through their most complex strategic challenges and build tailored, practical solutions to help them develop more efficient and effective operations and develop actionable plans to mitigate the business challenges rooted in their operating environments. This includes leveraging cutting-edge and emerging technologies / solutions (such as robotics, IoT and advanced data analytics) to unlock value.
The DC graduate programme is designed to teach you how to provide clients with detailed value-adding solutions within a rapidly evolving technological environment, underpinned by an understanding of the wider business implications.
Our DC professionals are drawn from a wide range of technological and business backgrounds. We share the KPMG values (integrity, excellence, courage, together, for better) as our common platform. Our teams also share common personal qualities, namely resilience, determination and the adaptability / agility to address challenges in a complex business environment.
Our DC graduate programme is a tremendous opportunity for forward-thinking, passionate individuals searching for an environment that is vibrant, challenging and rewarding in which to grow their skillsets.
Key responsibilities and services exposure:
The successful candidate will gain exposure to all aspects and phases of the project lifecycle (from strategy, through to design and implementation); across the Digital Consulting services suite (including Technology, Financial Management, Supply Chain Management and People and Change).
The successful candidate will be required to work in teams, together with experienced consultants, to deliver on client facing engagements. This may include:
- Assistance in the execution of the project scope (including the use of relevant and innovative software / technology tools)
- Brainstorming ideas and solutions with their team members
- Identifying areas for improvement for and creating solutions to streamline the client’s service delivery / organisational structures and ways of working / technology / governance & control / performance data & insights / processes and procedures
- Research and collection of evidence (including information required to stress-test the client’s perspectives on the reason for their challenges)
- Assistance with project control (initiation, tracking, reporting, risk management, budget analysis)
- Liaising with all levels of client personnel (e.g. hosting client interviews, meetings, and workshops)
- Creation and presentation of client deliverables (data models, reports, presentations etc.)
Qualification
Qualifications Required (Undergraduate / Honours / Masters):
Currently in the final / Honours or Masters year of studying a degree with business and technical related competencies such as:
- BBus Sci (Accounting / Finance / Economics / ISTN / ComSci etc.)
- Engineering degrees (Industrial, Mechanical and Electrical and Information)
- BCom (Mathematics / Accounting / Finance / Economics / ISTN / ComSci etc.)
- BSc Mathematical Sciences / Mathematics / Economics / Informatics / Statistics
- BSc / BEng Mechanical Engineering (with IT/IS modules)
- Minimum 65% academic average across all years of study
Critical skills, attributes and capabilities of the potential candidate include:
- Excellent communication (written & verbal) in English. Comfort in communicating with those for whom English is not a first language. Comfortable interacting with people at all levels of seniority especially online / phone.
- Good at building relationships, irrespective of the level of the person.
- Interest in and understanding of innovation and emerging technologies
- Willingness to learn (also learn to use new technologies). Openminded and inquisitive.
- Capable of working remotely
- Enthusiastic, confident, and willing to go the extra mile
- Strong analytical thinking
- Proficient in use of software tools or applications (e.g. PowerPoint, Excel, PowerBI)
- Solution-oriented / focused
- Ability to adapt to changing environments
- Accountable and responsible
- Ability to work in a team environment
- Strong time management skills and ability to prioritise
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