Jobs at Nedbank

Job Purpose

We are looking for an experienced analytics professional who has modelling experience. In this role you will to provide insights regarding the market, trends, competitors that enable the business to identify potential and opportunities for the creation, delivery and management of value propositions. This role will provide you with the opportunity to unearth new opportunities that will lead to the design and development of new Disruptive CVPs. Our ideal candidate for this is an individual that has experience in building business cases. Join us to make an Impact!

Job Responsibilities

• Contribute to the development of differentiated, superior solutions (solution engineering) that meet stakeholder and business requirements.
• Ensure product and/or solution design is congruent with the required business specifications.
• Enable the realisation of the financial business benefits accruing including minimisation of operational costs.
• Ensure business needs are met through consistent engagement and assistance to business
• Provide stakeholders with appropriate insights and enable business growth through delivering analytical results, recommendations, research, analytical methods, appropriate systems and market insights.
• Understand internal and/or external client needs and requirements.
• Identify opportunities to accelerate growth and build tools to analyse and test new competitive strategies.
• Use quantitative analysis to build compelling and competitive CVP’s for the middle market segment
• Evaluate market penetration.
• Identify positive financial outcomes to increase profitability.
• Analyse competitors across products, channels, VAS, Sales, Service, Rewards, Strategies and Profitability.
• Competitor profile and benchmarking, SWOT Analysis, Feature Reviews, Social Media Analytics
• Support strategy with the development of the 3-year strategic plan for Consumer banking.
• Generate reports that analyse competition and customers.

Minimum Experience Level

• 5 years’ experience in financial and/or business modelling.

Essential Qualification

• Matric / Grade 12  / National Senior Certificate 
• Bachelor’s Degree in Mathematics, Statistics, Actuarial science, Business or similar with a focus on analytics, business information management or equivalent?

Type of Exposure

• Analysing situations or data that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Managing conflict situations
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Working with a group to identify alternative solutions to a problem
• Interacting with diverse people
• Building and maintaining effective relationships with internal and external stakeholders
• Analysing and interpreting quantitative and qualitative data
• Managing multiple projects

Technical / Professional Knowledge

• Change management
• Client service principles
• Communication Strategies
• Diversity management
• Operations planning
• Relevant regulatory knowledge
• Strategic planning
• Business writing skills
• Quantitative analytical techniques
• Problem solving skills

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Job Purpose

• To develop and maintain strong client relationships through ongoing strategic client portfolio management and understanding client’s strategic growth path to proactively develop solutions in collaboration with the SME’s across the Bank to meet the needs of the client.
• Originate and identify opportunities, to cross sell for Business Bank and the broader Bank Group in line with strategic objectives of the Bank.

Job Responsibilities

• Originate and identify value business clients
• Source new business in adherence with coverage disciplines, i.e. Opportunity Tracker
• Plan and outline strategic objective for the portfolio
• Management of client portfolio
• Manage opportunity tracking tool
• Achieve net profit growth for business
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.　
• Maximise Business Portfolio by cross selling opportunities and strengthen client relationship　
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies　
• Communicate client interactions and feedback to stakeholders with regards to client developments through call reports and face-to-face discussions
• Initiate client scoping to gain client insights
• Coordinate the creation of innovative solutions for specific product areas based on client feedback
• Proactively manage credit facilities to ensure adequate limits are in place
• Managed working capital on behalf of client, and escalated unresolved client issues
• Manage complex relationships within support areas to ensure best outcome for both the client and the bank
• Effective internal and external stakeholder relationship management
• Initiate meeting with stakeholders, particularly, product specialists to track progress, manage expectations and ensure customers’ needs are met and exceeded

Qualification

BCom Accounting / BCom Economics / Financial Management Degree / Financial Data Science Degree / CA / CFA / CIMA

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that requires an evaluation of multiple factors
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Analysing and interpreting qualitative and quantitative data
• Brainstorming ways of improving a product or situation
• Challenging the status quo with a view to improving the environment or people's understanding
• Conducting gap analysis
• Coordinating and securing buy-in from internal stakeholders.
• Comparing two or more sets of information
• Providing professional advice/opinion

Minimum Experience Level

8 years experience in a sales or relationship management role in a banking environment.

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Becoming a Business Advisor
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sales Negotiation
• Qualifying Sales

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Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Capture all AML CFT & Sanction action items coming out of Group Reputational Risk Committee and the RBB High Risk Committee on the action log.
• Ensure that all queries and action items are addressed within the agreed Service Level Agreement (SLA)
• Escalate late reporting and feedback to the Head of AML CFT and Sanctions
• Minimise reputational risk by ensuring all action items where clients are terminated are actioned according to agreed process
• Provide feedback to internal stakeholders on a monthly basis on all terminations and outstanding action items
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
   

Minimum Experience Level

Minimum of 3 years banking experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Diploma: Financial Management / Diploma in Business Administration

Type of Exposure

• Completing various administrative duties (e.g. answering phones; making copies; filing)
• Managing conflict situations
• Comparing two or more sets of information
• Communicating internally
• Tracking cost against a budget
• Capturing data
• Checking accuracy of reports and records
• Drafting reports
• Managing customer expectations

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

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Job Purpose

To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure business needs are met by engaging and assisting business through face to face interaction and attendance at forums and committees .
• Assist the business to address queries by extracting and analysing data.Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
• Ensure continuity and knowledge base through documenting and recording processes and models.
• Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.
• Ensure compliance to policy through data analysis and monitoring.Create efficiencies and streamline processes through analysis.
• Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• Previous working experience in the financial sector or with statistical modelling is a benefit
• Analytics and problem solving, statistical methodologies, coding

Essential Qualification

• Matric
• Bachelors degree in Maths/Stats/Data Science

Type of Exposure

• Analysing situations or data that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Executing strategy
• Working with a group to identify alternative solutions to a problem
• Interacting with diverse people
• Building and maintaining effective relationships with internal and external stakeholders
• Analysing and interpreting quantitative and qualitative data
• Managing multiple projects

Technical / Professional Knowledge

• Business Acumen
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Quantitative Skills

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Job Purpose

To ensure accuracy; validity and reliability of property valuations contributing to the credit approval and risk management process in Nedbank.

Job Responsibilities

• Compile quality valuations of all types of properties for mortgage lending purposes including assessment of property risk and ensuring compliance with all procedures by conducting physical property inspections, research and analysis of market data and appropriate application of valuation methodologies.
• Provide advisory services to all internal stakeholders within property finance by facilitating deal forum meetings and attending formal credit meetings.
• Mitigate risk through the application of technical skill by formulating and managing special conditions, sign-offs, consents and any other requests from the business.
• Vet and authorise external and internal valuations in accordance with the mandate structure as per the valuation policy by application of quality control measures.
• Ensure the quality of the book is maintained by undertaking timeous review valuations within the defined scope of the valuations and credit policies.
• Apply knowledge of property legislation , including environmental law / regulations in the valuation and project co-ordination processes.
• Meet stakeholder expectations by ensuring quality valuations are completed within the prescribed turn around times.
• Build and maintain relationships with internal and external stakeholders through effective communication and engagement.
• Share expert knowledge and industry trends with all stakeholders through technical and advisory services.
• Ensure extraordinary client experience through professional conduct and interactions.
• Manage cross functional relationships through consistent feedback on work flow progress.
• Manage effective service delivery through application of appropriate time and work flow management.
• Schedule and coordinate activities for self and/or others by identifying the appropriate resources required to perform these activities within a specific time frame in order to achieve business objectives.
• Address disparities as a result of incorrect application of methodology and data by taking corrective action.
• Make balanced and informed decisions by identifying, analysing, interpreting and applying relevant data.
• Manage cross functional relationships through consistent feedback on work flow progress.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Ensure a professional conduct when dealing with all stakeholders through appropriate personal branding.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Ensure a sustainable pipeline of professionals through appropriate mentoring, knowledge sharing and up skilling of identified candidates. Manage a team of valuers to achieve business objectives. Conduct one on one discussion and performance management
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

Essential Certifications

• Professional Associate or Professional Valuer registered with the South African Council for Property Valuers Profession (SACPVP), Membership to the South African Institute of Valuers (SAIV ), Member of the Royal Institute of Chartered Surveyors (RICS)

Preferred Certifications

Type of Exposure

• Built and maintained stakeholder relationships
• Completed Reports and Achieved Budgets
• Developed and Implemented Communications Strategy
• Established regulatory monitoring)
• Manage internal process
• Managed Transformation & Innovation
• Managed Governance
• Managed Internal Processes
• Managed Relationships
• Managed operational plans and processes

Minimum Experience Level

Between 5 and 7 years banking related experience

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of project management
• Relevant software and systems knowledge
• Research methodology
• Cluster Specific Operational Knowledge
• Valuation Methodology
• Construction Fundamentals

Behavioural Competencies

• Applied Learning
• Communication
• Customer Focus
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

To direct; add value and enable business decisions through effective consolidated financial analysis; reporting and controls across a range of business functions or companies; in line with Nedbank business strategy.

Job Responsibilities

• Investment Management of software development projects

• Business Case Valuations and Recommendations

• Tracking of Investment Performance

• Impairment Reviews

• Benefit Tracking and Reporting

• End to end Project accounting

Key Responsibilities (Day to day duties)

• Understand and meet Stakeholder requirements through regular engagement

• Analyse Business case presentations and supply feedback through relevant financial metrics

• Monitor and Track Investment portfolio against 3 Year Plan targets

• Identify risks through trend analysis, highlight concerns or anomalies and provide stakeholders with meaningful recommendations to assist in decision making.

• Cross-functional collaboration to create beneficial partnerships and synergies

Essential Preferred Qualification

• Degree – Bcom Hons

• Chartered Accountant / CIMA

• CA with Articles

Type of Exposure

• Checking accuracy of reports and rec

• Analysing and interpreting quantitative and qualitative data Working with a group to identify alternative solutions to a problem

• Sharing information in different ways to increase internal stakeholders understanding

• Communicating internally and external

• Tracking cost against a budget

• Drafting reports

• Communicating internally. Managing customer expectations Working in a team

• Working in a fast-paced environment; meeting deadlines

• Working with spreadsheets

• Interacting with diverse people and cross-functional groups

Minimum Experience Level

• 5 years Banking / Financial Industry Experience

• 3 years Project Accounting Experience

• Advantageous experience (not a disqualifier):

• Financial Management in Information Technology – software development

• Skills

• MS Office

• SAP

Technical / Professional Knowledge

• Administrative procedures and systems

• Banking procedures

• Cluster specific operations

• Data analysis

• Governance, Risk and Controls

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Business writing skills

• Microsoft Excel

• Microsoft Powerpoint

Behavioural Competencies

• Building Customer Loyalty

• Communication

• Decision Making

• Initiating Action

• Managing Work

• Quality Orientation

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Job Purpose

To facilitate Nedbank projects to successful implementation of Agile as defined by the Nedbank Agile Centre of Excellence (ACE). Focus on continuous improvement  by providing support and partnering with Agile Transformational teams. Support and partner with Agile Transformational teams within the Nedbank Group technology structure (Application Development and Maintenance, Project Management, Agile CoE, Human Resources, etc.) to promote collaboration and ensure consistent application of Lean and Agile best practices.

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.

• Ensure successful implementation of Agile in software projects with improved quality

• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration and successful team dynamics through weekly facilitation sessions

• Provide expert guidance to software project team in terms of process, system, tools, methods .

• Ensure communication, integration and successful team dynamics

• Integrate with diverse stakeholders by engaging and facilitate with multiple divers groups across a spectrum of wants and needs 

• Engage and facilitate with multiple divers groups across a spectrum of wants and needs 

• Build professional relationships though engagement and regular communication and feedback  with  all stakeholders using quality metrics and project status reports as drivers

• Conduct regular engagement , communication and feedback sessions with all stakeholders

• Ensure professional  relationships with software contractor, consultants, external suppliers and outsourced/ smart source vendors

• Provide timeous reporting to stakeholders

• Support the Agile transformational teams in driving the implementation of Lean and Agile principles and practices across Nedbank.

• Guiding Solution Delivery teams on how to use Lean and Agile practices and values.

• Guiding the team on how to get the most out of self-organisation.

• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediments.

• Facilitating discussion, decision-making, and conflict resolution.

• Advise on possible risk issues

• Mitigate risks timeously.

• Ensure all Agile ceremonies are conducted.

• Provide guidance to Product owner

• Coordinate required skills for the core team

• Facilitate retrospective sessions with core team

• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.

• Identify training courses and career progression for self through input and feedback from management.

• Ensure all personal development plan activities are completed within specified timeframe.

• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

• Establish boundaries, commitment, trust, rapport and team cohesion by conducting personal conversations with team members.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).

• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Certified as Scrum master

• Certified Scrum Professional

• Certificate of completion in Applying Lean Kanban

• Relevance in at least one of the following:

• - Scrum Professional

• - Scrum Master

• - Agile Certified Practitioners (ACP) - PMI

Preferred Certifications

A relevant Scrum Master certification in at least one of the following:
- Certified Scrum Professional (Scrum Alliance) or;
- Certified Scrum Master (Scrum Alliance) or;
- Certified Scrum Product Owner (Scrum Alliance) or;
- Agile Certified Practitioners (ACP) - PMI or;
- Professional Scrum Master Certification Level 1 / 2 – Scrum.org and;
- Certificate of completion in Applying Lean Kanban

Type of Exposure

• Change Management

• Facilitating workshops

• Coordinating and gaining commitment from internal stakeholders

• Identifying trends.

• Principles of financial management - Intermediate

Minimum Experience Level

Experience in the relevant Agile role for at least one year for a software development team that was diligently applying Agile principles, practices, and theory.
6- 8 years experience in IT
3 - 5 years experience in leadership roles
Basic Consultancy experience
Basic Business strategy experience/exposure
Basic Process implementation experience/exposure
Basic understanding of change management and governance frameworks

Technical / Professional Knowledge

• Banking knowledge

• Industry specific knowledge

• Business writing skills

• Business terms and definitions

• Facilitation techniques

• Principles of project management

• General Communication Skills

Behavioural Competencies

• Collaborating

• Facilitating Change

• Courage

• Positive Approach

• Adaptability

• Innovation

• Emotional Intelligence Essentials

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Job Purpose

To conduct investigations in Nedbank by following forensic methodologies to mitigate fraud risk and criminal liability and ensure regulatory requirements are met.

Job Responsibilities

• Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.

• Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.

• Ensure work completed per plan and conduct investigations.

• Identify gaps in processes, make recommendations to improve processes and prevent re-occurrence of claims.

• Highlight implication of not implementing recommendations so that corrective action can be taken.

• Prevent further potential losses by alerting other banks of possible fraudulent transactions and identifying suspicious deposits.

• Conduct investigations and report fraudulent activities.

• Ensure regulatory standards for record keeping are met.

• Ensure provision for claims are made and regulatory requirements are met and report claims and corruption cases.

• Ensure consistency of sanctions for similar transgression.

• Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action.

• Gather and analyse relevant documentation received from clients.

• Obtain evidence and determine veracity of claims by requesting assistance from internal sources within Group Risk Services (GRS) as well as suppliers.

• Ensure client needs and expectations are met.

• Enable the implementation of recommendations and actions required.

• Provide updates and feedback related to escalated queries pertaining to alleged fraudulent claims from clients by interacting with the Ombudsman Liaison electronically.

• Improve business performance and prevent further potential losses.

• Prevent further potential losses and alert Legal Insurance for provision in case of losses that are R1m and above.

• Prevent and/or reduce potential losses.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise.

• Support personal growth and effective performance.

• Maintain knowledge management and improve team success.

Minimum Experience Level

• 4 years’ experience in Investigations (fraud Investigation, Police detectives, risk management, Loss Prevention investigators)

• Familiarise yourself with SABRIC initiatives and law enforcement agencies, NPA, SAPS, BANKING CRIMES INVESTIGATORS

• Familiar with Desktop Fraud investigation and Field Investigations

• Willing to work after hours and weekends where applicable

• Must b a Team player, and also willing to take lead

• Computer literate (Excel, PowerPoint, word)

• Willing to travel within short notice (including African Countries)

Qualifications

• Matric/Grade 12/Senior Certificate

• Certificate in Auditing and Investigations

• Any Law degree (BA LAW, B PROC, LLB, BA CRIMINAL JUSTICE)

• Risk Management

• Fraud Management

Systems

• CAMS

• NTE

• AGINITY

• ECLIPSE

• ALCHEMY

• INTERNET

• ICASE/SAS

Type of Exposure

• Conducting root cause analysis

• Analysing situations or data that require an in depth evaluation of multiple factors

• Displaying high level of ethics, integrity and confidentiality

• Developing ways to minimize risks

• Drafting reports

• Managing conflict situations

• Analysing and interpreting qualitative and quantitative data

• Answering customer questions

• Communicating complex information in writing and verbally

• Interacting with various levels of management

Technical / Professional Knowledge

• Ethics and Fraud

• Fraud investigation methodology

• Governance, Risk and Controls

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Business writing skills

• Relevant regulatory, compliance and risk legislation

Behavioural Competencies

• Communication

• Continuous Learning

• Customer Focus

• Decision Making

• Managing Work

• Quality Orientation

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Job Purpose

The Associate: Nedbank Cash Solution Product role is responsible for the profitability, reporting, strategy, development, implementation, maintenance and support of cash products for use by Juristic Business Units within Nedbank. The overall portfolio structure manages and services CashVault Products; Vendor and Operations Management; SME and Projects as well as Client solutioning. 

Job Responsibilities

•Manage the alignment and adjustment to client requirements while driving improvements to the Cost to Income ratio to ensure the sustainability of the product. 
•Identify market needs, validate urgency and significance of problems or gaps.
•Articulate and define requirements so that the appropriate solution can be defined and built.
•Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
•Manage internal and external stakeholders by regular meetings and agreeing deliverables.
•Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
•Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
•Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
•Identify the business issue by observation; analysing management reports and requests from stakeholders.
•Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
•Obtain buy-in for developing new and/or enhanced processes that will improve the product functioning.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Post Grad Qualification in Engineering or Commerce.

Type of Exposure

• Built a high performance culture

• Built and maintained stakeholder relationships

• Client and Relationship Results

• Improved Processes and Culture

• Manage internal process

• Managed Process Results

• Managed Relationships

• Supported Transformation, Change and continued Improvement

Minimum Experience Level

3 - 5 years relevant experience in product management.

Technical / Professional Knowledge

• Governance, risk and controls

• Product management

• Vendor Management Skills

• Process management Principles

• Strategy planning and execution

• Data analysis

• Microsoft Office

• Communication & Presentation skills

Behavioural Competencies

• Customer Focus

• Decision Making

• Facilitating Change

• Innovation

• Continuous Learning

• Driving for results

• Technical/Professional Knowledge and Skills

Employment Equity Statement

Preference will be given to individuals from underrepresented groups.

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Job Purpose

To administer deceased estates and to add value to the business by referring sales leads to the rest of Nedbank Group so as to create holisitic value proposition for our clients

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.

• Ensure that all estates assets are insured against loss.

• Draft a cash reconciliation statement which is checked for correctness by management before any cash distribution.

• Update stats and have monthly meetings with Management to identify possible risks.

• Get equity mandates from the heirs before liquidating any assets.

• Explain the deceased estates administration process to the heirs and manage their expectations; by regular and ongoing communication.

• Engage our internal clients (NFP; PFA) by keeping up to date with regular progress report.

• Responding to client queries and complaints within 48 hours.

• Escalating complaints to Management.

• Foster professional relationships with beneficiaries; intermediaries and others.

• Finalise estates within 12-months to ensure client satisfaction Generate revenue by taking executor's fees.

• Finalise estates within the shortest possible time to maximise profits by making use of statistics progress report.

• Receive all relevant documents from the heirs and send them to the relevant authorities for processing.

• Take control of the deceased assets and ensuring that thery are allocated to the lawful heirs.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with team.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Post Graduate Diploma: Financial Planning.

Minimum Experience Level

2-3 years working experience as an Estates Officer dealing with the management and administration of Estate Late Accounts from inception to conclusion within the Financial Services/Legal Industry.

Technical / Professional Knowledge

• Microsoft Office

• Administrative procedures and systems

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Banking knowledge

• Banking procedures

• Cluster Specific Operational Knowledge

• Business principles

• Business terms and definitions

• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus

• Work Standards

• Collaborating

• Communication

• Managing Work

• Building Partnerships