Jobs at Sun International

Job Purpose

• Responsible for the food preparation and presentation of exceptional culinary products for the restaurant / banqueting / hotel operations according to Sun International’s operational excellence standards, procedural compliance and customer experience expectations.

Key Performance Areas

Duties and responsibilities include

• Food Preparation
• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
• Prepare mise-en-place, conduct checks and preparations for service in line with SOP
• Support Chef de Partie in the daily operation and preparation of food / menu items according to recipe guidelines and preparation techniques – including preparation of vegetables, sauces, salads, cold starters; and hot dishes
• Control food stock and food cost in own section by minimising waste and off-cuts
• Check food stocks - reporting on shortages, throwing out food that is close to expiry and keep the fridge areas in good order.
• Resolve or report on any anomalies / spoilages to the required standards to management chefs
• Culinary Governance Standards
• Arrive at work ready for service dressed in relevant PPE with culinary tools / knives
• Identify issues with regards own work station appearance and functioning of equipment and systems
• Check cleanliness of own section or station
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes

Customer Engagement

• Connect with all guests respectfully, by acknowledging them with a warm welcome and greeting them with a friendly smile.
• Interact with guests and provide professional service standards and relevant solutions.
• Engaging customers with a view to understand their preferences
• Take guest orders accurately at the buffet
• Explain menu items when required 
• Prepare food items for the guest and present in line with standards
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating as required

Requirements

Education

• Grade 12
• 1-Year Culinary Certification or equivalent national qualification in culinary skills at Certificate level
• Membership with South African Chef’s Association and other relevant culinary accreditation

Experience

• 6 months experience in culinary operation

Technical competencies

• E usage and storage
• Culinary Product Knowledge
• Cooking Methodology
• Legislation – food safety standards & regulations
• Environmental and sustainability standards
• Knife skills
• Waste management
• Stock control
• Basic Computer Skills

​​​​​​​Core behavioural competencies

• Team Co-operation
• Dealing with customers - coping with rudeness,
• preparation of food
• Judgement through the senses viz aroma, taste, colour, texture
• Using culinary and kitchen equipment
• Following instructions
• Checking – availability of materials; working to specification
• Performing physical tasks – cleaning; tidying; cooking
• Continuous learning

Closing Date: 18 November 2025

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Job Purpose

• Supports the hotel’s Revenue Management team by ensuring the accurate review of rates, inventory, and distribution channels, as well as the execution of revenue management administration tasks related to both FIT and Group & Event reservations.
• The role contributes to maximizing revenue and market share performance by monitoring demand, analysing performance data, and coordinating with key hotel departments. The aim is to ensure optimal distribution and global parity of the hotel’s inventory, rates, and restrictions in order to maximize revenue and profitability.

Key Performance Areas

• Monitor and maintain existing channel setups in the Channel Manager
• Assist and maintain rates and restriction setups from Opera to Channel Manager
• Assist and configure channels in terms of connectivity, rates, inventory & restrictions as per Online Channel strategy with online distribution channels
• Maintain and update content in terms of descriptions, images, facilities, activities on the third-party extranet as prescribed by the partner
• Record maintenance/refurbishment information on extranet/websites
• Identify potential concerns/issues related to online content using Customer experience and reputation management platform by source and escalate for further investigation
• Collaborate with the front office and marketing teams to promote IHG One Rewards enrollment and engagement.
• Track IHG Rewards performance metrics, including member enrollment, redemption trends, and contribution to revenue.
• Support in creating and analyzing IHG Rewards member offers, stay incentives, and targeted promotions.
• Troubleshoot failed reservation and assist with FIT and Group and Events Coordinator Administration on related tasks
• Escalate instances where reservations have failed, and where reasons or solutions cannot be found
• Escalate to IT Service Desk when the Channel Manager server is down
• Communicate changes to channel processes to Hotels and Reservations teams as required
• Prepare production statistics for online channels on a monthly & quarterly basis
• Compile    and    review    online    channel    revenue    production    reports    and    make recommendations   around   trends, online   channel   performance   for   future   business partnerships
• Update the online channel SOP and guide where required
• Communicate to Hotel & Reservations Teams with regards to online partner management & system requirements and changes
• Provide support to the business units on how to optimally use the system and troubleshoot first line queries
• Conduct Quality assurance of system data against online channel standards and procedures and highlight any anomalies
• Handle escalated reservation queries re online bookings from the Hotels, billing queries, outstanding commission queries and payment resolution
• Maintain parity across all channels in terms of rates and inventory by performing daily checks (SA IP) and bi-monthly checks (International IP)
• Escalate issues where channels are out of parity to relevant parties
• Perform random checks in Opera on discounted rates where written back by channel i.e. Dynamic BFR from Hotelbeds or Genius rate from Booking.com
• Communicate / distribute system info with regards updates and changes to third parties
• Interact with business units and integrate with regards online channel performance, discrepancies and standards
• Training on optimized use of system, templates, tools
• Facilitate the resolution of daily adhoc requests from various stakeholders e.g. creating new user in the system; etc. Assist both FIT and Group and Events in administration related tasks
• Coordinate logistics and distribute documentation required for quarterly performance reviews with all online channel partners including Third-party operator, Revenue management, Sales, Marketing & Digital Marketing

Requirements

Education

• Grade 12 or equivalent
• 3-Year Diploma in Hospitality or Tourism Management

Experience

• 3 years’ experience in Reservations / Revenue Management / Hospitality Operations role
• Working knowledge of a Hospitality system, Revenue Management System and Third party extranets

Skills and Knowledge

• Plan & prioritise 
• Analysing / Diagnosing Online Partner performance
• Reviewing / evaluating information and data
• Attention to detail
• Developing relationships 
• Problem Solving
• Administrative functions
• Effective communication to stakeholders 
• Working under pressure

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Job Purpose

• To provide a warm and professional welcome to all spa guests while efficiently managing bookings, payments, and front desk operations. Ensure a seamless client journey by delivering excellent service and supporting smooth spa operations.

Key Performance Areas

• Greet all clients warmly, providing a professional and friendly first impression
• Answer phone calls, WhatsApp, and emails promptly, handling queries with accuracy and courtesy
• Assist guests with appointment bookings, changes, and cancellations
• Provide detailed information about spa services, promotions, and packages
• Handle guest feedback and escalate concerns to management when necessary
• Manage daily appointment schedules and update booking systems
• Process payments, issue receipts, and maintain accurate cash/credit handling
• Ensure the reception area is always tidy, stocked, and inviting
• Maintain client records and confidentiality in line with spa policies
• Assist with product sales and retail recommendations
• Track and record daily sales, bookings, and therapist schedules
• Support marketing activities such as promoting specials and loyalty programmes
• Liaise with therapists and housekeeping to ensure smooth flow of spa operations
• Collect client wellness information (e.g., allergies, medical concerns) and flag as needed before treatments
• Proactively upsell treatments and add-on services to maximise revenue per guest
• Monitor front desk retail product stock and notify management for replenishment
• Represent the brand with professionalism in appearance, communication, and behaviour

Requirements

Education

• Grade 12 

Skills and Knowledge

• Proficiency is spa booking systems
• Knowledge of Spa services and products
• Sales & Upselling Techniques
• Communication Skills
• Appointment & Calendar management
• POS system operation and cash/credit handling processes
• Health, safety and hygiene protocols
• Client record management
• Inventory monitoring 

Experience

• 1-2 years’ experience in a similar role within a spa environment

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Job Purpose

• To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed 

Key Performance Areas

• Prepared Work Area
• Prepare mise-en-place, and conduct any other required checks and preparations for service
• Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
• Stock bar for service
• Check cleanliness of own section or station
• Service Execution
• Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Be attentive to guest requests
• Clear glasses after guests have completed their drinks
• Provide billing to guests
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Leverage opportunities to upsell on promotional items
• Bar Standards
• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times 
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Requirements

Education

• Grade 12 preferred or Grade 10 (with relevant experience) 

Experience

• 2 years previous experience as a bartender 

Skills and Knowledge

• Work conditions and special requirements 
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements
• Technical competencies
• Beverage / Cocktail Product Knowledge
• Barrister skills
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy
• Cashiering Services
• Core behavioural competencies
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions 
• Team co-operation

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Job purpose

• Responsible to be the primary client contact for the successful planning, co-ordination and delivery of all events and conferencing across the business unit property with the objectives of creating a public image and the reputation of the business unit’s brand as the conferencing venue of choice

Co-ordinated Groups & Events

• Co-ordinate & sell logistical arrangements as per event itinerary i.e transport, accommodation, food & beverage with relevant stakeholders and departments across the business unit
• Conduct site inspections with client’s with regards venues and facilities
• Have an up-to-date understanding of facilities and products available for events and conferencing
• Attend pre-event meetings and work with client to understand their event and conferencing requirements
• Offer solutions in line with client requirements and facilitate requirements with third party suppliers including menus, décor, flowers, set-up, music, etc. where required
• Use any opportunities to upsell on the event
• Include billing instructions for the event on the function sheets, and track expenses
• Compile function sheets and distribute to relevant stakeholders and departments
• Record all correspondence from a company perspective to ensure brand is maintained
• Resolve any problems and queries in accordance with contract stipulations, and escalate when required

 Delivered Groups & Events

• Compile the running order schedule to accurately reflect customer requirements
• Check that the venue set up meets technical (lighting, sound) and customer requirements
• Check the set-up requirements for entertainment, catering, décor, etc. in line with customer requirements and facilitate any necessary changes with relevant operationsl stakeholders (e.g. F&B, Banqueting, Entertainment, etc) at least 1 hour prior to start of event.
• Log calls with maintenance or IT to ensure resolution of any technical faults
• Communicate regularly with relevant stakeholders and relevant departments with regards potential problems, challenges and changes
• Escalate any issues / challenges being experienced
• Update any final amendments to function sheets and ensure the distribution to all event stakeholders
• Complete post event administration including: event information documents, arena attendance figures and billing

Stakeholder Engagement

• Communicate with clients to understand their needs, event opportunities, as well as any challenges encountered during the planning and co-ordination of the event
• Communicate with suppliers / contractors with regards requirements for specific events / conferencing, leveraging relationships to optimise the event within the set budget
• Partner with suppliers in design and delivery of the conferencing / event requirements
• Liaise with multiple departments in the co-ordination and execution of conferencing and events including F&B, security, gaming, etc.
• Liaise with events and banqueting management to evaluate the post-mortem of the event

Requirements

Minimum qualification

• Grade 12
• 3 year Diploma in Hotel Management is preferred 

Minimum job-related experience

• 1 – 2 years experience in a hotel environment
• Experience in event management an advantage

Skills and knowledge

• Dealing with customers
• Conflict handling
• Planning and implementing
• Collecting information (including listening, asking questions)
• Problem-solving
• Clerical administrative functions
• Reviewing / evaluating (feasibility / compliance / alternatives/ etc)
• Liaising and co-operating with other teams
• Public Relations / Developing relationships
• Selling skills
• Assertiveness

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Job Purpose

• The Cashiering Shift Manager manages the day to day delivery of the cash desk operation and team with the objectives of maintaining standards of operation and maximising customer satisfaction and operational efficiencies, in line with regulations and Company standards

Shift Management

• Manages the shift.
• Conducts rostering and duty allocations.
• Handles Shift briefings / handovers / shift reports / disputes.
• Manages staff appearance and cash desk appearance/ functioning of equipment and systems.
• Contacts technicians for necessary external equipment repair and maintenance.
• Manages stock (e.g. numbered stationery, etc).
• Action surveillance audits to correct reported discrepancies.
• Escalate computer related queries to relevant parties as per SOP.
• Log cashier variances and take correct action were necessary.
• Secure cashiering areas.
• Suspicious behaviour/activities on gaming floor is observed and appropriate action taken when required as per SOP’s.
• Authorises spend in line with budget.
• Complete daily shift report.

Cash Desk Governance & Standards

• Communicates the standard operating procedures to the cash desk team to ensure everyone has a sound understanding of expectations.
• Reconciles and resolves pay-out exceptions and variances are accounted for.
• Cash desk is audited daily in line with standard operating procedures – reports balance back to actual.
• Retrieve overpaid monies.
• Manage cash levels to meet demand.
• Log all error tracing / cashier variances.
• Handle or escalate suspicious transactions as per legislated requirements.
• Manage debtors.
• Reconcile Forex and conduct banking.
• Monitors compliance to standard operating procedures and regulations on the floor.
• Completes exception reports/ journals as per SOP.

People Management

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivities and payroll costs for the department.
• Identification of employee training needs.
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
• Manage employee relations and disciplinary action within the department.
• Ensure staff communication and motivation.
• Performance contracting, reviews and development.
• Provides resources and removes obstacles to performance.
• Onboarding of new staff members.

Customer Experience Management

• Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times.
• Handle and resolve any escalated guest special requests, queries or complaints.
• Shift handover ensures that staff can provide customers with relevant service.
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ housekeeping / functioning of equipment and systems for the outlet.
• Monitor the customer experience in the cash desk areas that will support brand loyalty ensuring SI as the brand of choice.
• Conduct staff training on promotions (including promotion information, functions, facilities, etc).
• Report on any issues experienced and the resolution thereof.

Work Conditions and Special Requirements

• Ability to work shifts that meet operational requirements.
• Physically able to move around as per job requirements (including with the use of aids)

Requirements

Minimum Qualification

• Grade 12
• Tertiary qualification in business related qualification preferable.

Minimum job-related Experience

• Minimum of   2 years in a supervisory position in the casino industry or a cash handling function.

Skills and Knowledge

• Planning
• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analysing / Diagnosing performance of the outlet / product performance
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Problem-Solving
• Managing risk
• Customer service orientation
• People Leadership