Jobs at The Shoprite Group of Company

Job Objectives    

• Perform various aspects of the end-to-end supplier accounts cycle at various times, including but not limited to: capturing invoices, processing invoices for payment, processing debits and credits, daily reconciliation of payments processed in relation to invoices processed for payment and associated debits and credits for processing.
• Assist in verifying supplier banking details and capturing of bank details on an online banking system.
• Control payment batches daily on SAP and Internet banking, follow up and resolve any issues with supervisors or when required with IT.
• Action daily payment runs and importing of files to online banking systems and the backup of payment history.
• Perform reconciliations to determine if daily payments processed, balance with invoices processed.
• Determine status of invoices and/or statements and assess whether debits or credits need to be processed on supplier accounts.
• Assist with sending invoices, statements and/or payment confirmation reports to suppliers.
• Action all requests and assist with supplier queries relating to the end-to-end activities as defined in the supplier payment and reconciliation process.
• Respond by phone & e-mail to supplier and internal queries correctly & timeously in a professional manner.
• Ensure that all daily, weekly and monthly duties and deadlines are met consistently.
• Action all filing and/or archiving for audit purposes.
• Perform ad hoc administrative tasks - as required.

Qualifications    
Grade 12 with accounting or equivalent

Advantageous

• Accounting certificate, diploma or equivalent.

Experience    

• +1 relevant experience in a creditors clerk, financial, administrative or similar role.
• Microsoft Office 365 - Outlook, Excel.
• Working knowledge of creditors documents e.g. statements, invoices, remittances, EFT’s.

Knowledge and Skills    
Advantageous

• Accounting package exposure to SAP

Additional exposure and understanding of the below areas will be considered as highly beneficial:
- Procedures and risks related to payment processes.
- Basic knowledge of reconciliation
- Accounting, debtors & creditors knowledge
- Internet banking
Exposure to and an understanding of corporate and retail orientated environments.

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Job Objectives    
1. Reconciliation and clearing of general ledger accounts (especially related to inventory) on SAP.
2. Identification and investigation of discrepancies on general ledger accounts and reporting thereon.
3. Calculation and processing of inventory related accounting entries in accordance with IFRS, e.g. adjustments for railage, forex, confidential discounts, advertising recoupment, etc. in inventory.
4. Analysis of inventory related data, e.g. gross profit margins, moving average cost, line item profitability.
5. Assisting in the preparation of inventory and sales related reports.
6. Maintenance of finance related master data, e.g. creation of additional and amendments to existing general ledger accounts, vendors, profit centres and cost centres.
Qualifications    

• B.Acc, B.Comm or BTech with Financial Accounting and Management Accounting as major subjects

Desirable:

• Postgraduate qualification with Financial Accounting and Management Accounting as major subjects and/or CIMA
• Completed accounting articles

Experience    

• At least 4 years work experience in an accounting environment

Desirable:

• Finance related work experience in a retail company

Knowledge and Skills    

• Attention to detail
• Intermediate SAP knowledge and skills

Desirable:

• Basic BPC knowledge and skills

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Job Objectives    

• Incident Management
• Process and task documentation
• Administer and maintain Microsoft Windows Servers.
• Administer and maintain multi forest and domain Microsoft Active Directory Domain and Certificate Services.
• Administer and support core Microsoft Windows roles and features such as: IIS, Failover Clustering, File and Storage Services, DHCP, DNS and NPS.
• Administer and maintain Office365, Exchange and Teams
• Scripting and automation
• Implement and assist with Disaster recovery management, procedures & documentation

Qualifications    

• Grade 12
• Industry Certification: MCSE (Microsoft Certified Systems Engineer): Infrastructure Engineer
• Industry Certification: MCSE (Microsoft Certified Systems Engineer): Private Cloud (Desirable)
• Industry Certification: Implementing Microsoft Azure Infrastructure Solutions (Desirable)

Experience    

• 2+ Years Extensive experience with Microsoft Windows Server
• 2+ Years Extensive experience with core
• 2+ Years Microsoft Windows roles and features
• 2+ Years Extensive experience with Microsoft Active Directory Domain and Certificate Services.
• 2+ Years Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action Plans, and advanced troubleshooting
• 2+ Years Experience with Microsoft Private and Public Cloud (Desirable)

Knowledge and Skills    
JOB RELATED KNOWLEDGE

• Understanding of Microsoft Windows Server fundamentals and concepts
• Understanding of Microsoft Exchange and Office365
• Understanding of Microsoft Active
• Directory and its components (DNS, DHCP, Group Policy etc) fundamentals and concepts
• Understanding of virtualisation technologies fundamentals and concepts
• Understanding of network and storage principles 
• Understanding of the concepts of "cloud" Years
• Understanding of other Microsoft technologies such as SharePoint, Teams, etc.
• IBM and HP hardware knowledge Years

JOB RELATED SKILLS
Time Essential Desirable

• In-depth knowledge of Microsoft Windows Server architecture design and implementation
• In-depth knowledge in architecture design and implementation of other Microsoft products such as Active Directory Domain Services
• Scripting experience, specifically with PowerShell to automate existing and workloads and routine system admin tasks. 
• Strong knowledge of TCP/IP, DHCP, DNS protocols, firewall, load-balancing technologies and firewalls.
• Strong knowledge of working with load balancing technologies and large-scale server farms.
• Virtual environments knowledge including
• HyperV and VMWARE.

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Job Objectives    
1. To research, evaluate and recommend DBMS products

• Evaluate and compare strengths and weaknesses of DBMS products
• Produce documentation to be used in solution architecture decision making
• Rank ease of setup and management effort required for each product
• Rank monitoring and alerting capabilities for each product

2. To assist Development Teams in designing and optimising systems:

• Review database designs and make recommendations to address shortcomings.
• Perform proactive monitoring and feedback to developers, highlighting queries that can be improved.

3. To carry out basic database administrative tasks:

• Check OS and Database logs.
• Do backups and restores as requested.
• Do regular disaster recovery trials.
• Profile server resource usage, optimise and tweak as necessary
• Resolve incidents.
• Automate maintenance tasks through appropriate scripting language.
• Monitor capacity to prevent unplanned outages.
• Grant permission to servers and databases in conjunction with standards as per SECURITY team.
• Design HIGH AVAILABILITY architecture.

4. To ensure information security and regulatory compliance:

• Ensuring system security meets regulatory compliance.
• Manage server security remediation activities which will include conducting vulnerability scans, patching and implementing DBMS specific features.
• Will work very closely with SECURITY and APPLICATION teams.

Qualifications    

• Grade 12
• IT-related qualification
• Industry Certification Desirable

Experience    

• 5+ years managing MySQL databases
• Experience in administering one or more DBMS such as MySQL, PostgreSQL, DB2 and MongoDB. (Expert level in one of these is essential.)
• AWS and AZURE cloud platforms experience

Knowledge and Skills    

• 4+ Years General understanding of database management concepts.
• 4+ Years Proficiency with installing, configuring, administering, using and benchmarking DBMS solutions.
• 3+ Years Basic familiarity with Linux operating system
• 2+ Years Some experience engineering and/or administering NoSQL infrastructure
• 2+ Years Proficiency with one or more Apache Software Foundation Big Data & Database projects such as Cassandra, Hadoop, Hbase, MongoDB
• 4+ Years Knowledgeable in designing, developing & amp; documenting use cases.
• 2+ Years Proficiency with some of the common developer tool sets such as Java, XML,JSON, REST, Shell, Perl and etc.

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Job Objectives    
To administer and support the Linux environments
- Resolve Incidents and fulfil Service Requests using a service management ticket queue and Change Management processes
- Maintaining service configurations as and when they change or are deployed

To build and maintain Linux server environments
- Develop and maintain documentation for standards, processes, policies and procedures
- Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the infrastructure

To assist with System Availability, Performance and Monitoring
- Ensuring the correct metrics are being monitored for system availability
- Ensure the overall health and performance of production environment

To ensure information security and regulatory compliance
- Manage server security remediation activities which will include conducting vulnerability scans and patching
- Assist with information security practices, policies, least privilege, RBAC, encryption (GPG, SSL/TLS, PKI)

To assist with Disaster recovery management, procedures & documentation
- Keep DR environment in sync with production environment
- Assist with creation of DR plan and recovery procedures for Linux systems and applications

To perform Linux application administration and support
- Perform administration on DNS Bind and Squid Proxy Servers
- Perform administration on services and applications such as LDAP, SNMP, SMTP, Apache Web Server, Apache Tomcat, JBOSS and MySQL
Qualifications    
Essential:

• Grade 12
• Industry Certification: LPIC (Linux Professional Institute Certification)

Desirable:

• Industry Certification: RHCE (Red Hat Certified Engineer)
• Industry Certification: SUSE CLP (SUSE Certified Linux Professional)

Experience    
Essential:

• Extensive System Administration experience with Red Hat Linux and SUSE enterprise Linux (3-5 years)
• Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action Plans, and advanced troubleshooting (3-5 years)
• Experience with RDS databases like MySQL, LDAP, Bind DNS service and Apache Web service (3-5 years)

Desirable:

• Experience working with virtualisation technologies (1-2 years)
• Experience in documenting environment and processes (1-2 years)
• Knowledge and Skills    

Essential:

• Understanding of UNIX/Linux Fundamentals and concepts
• Understanding of network and storage principles
• Knowledge of industry security principles and server vulnerability remediation practices
• In-depth knowledge of Redhat and SUSE Enterprise Linux
• Scripting experience, specifically with Ruby/Perl and shell scripting language to automate existing and workloads and routine system admin tasks
• In-depth knowledge of TCP/IP, BIND, LDAP and other common LAMP stack components (Linux OS, DNS, SNMP, SMTP, Apache Web Server, Apache Tomcat, JBOSS, MySQL)

Experience with Squid Cache

Desirable:

• IBM hardware knowledge
• Disaster Recovery Planning knowledge
• Exposure to the concepts of "cloud"
• Experience with FTP daemons such as ProFTPD
• Virtual environments knowledge including VMWARE, HyperV and KVM

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Job Objectives    
1. Perform day-to-day troubleshooting & support of integration systems.

• To act as 1st line support for Web Service & Data Flows Integration
• To troubleshoot errors and investigate queries in the integration systems
• To manage & action assigned incidents and requests
• Capture & Review SOA governance information in a EA Repository
• Configure BroadCom Layer7

2. Development of integration requirements to support business and internal projects

• Develop SQL queries, triggers & stored procedures
• Develop scripts on various operating systems
• Develop Java/javascript applications and libraries to be used by integrating clients.
• Design unit tests, testing, and use of testing tools(JMeter, SOAPUI etc)
• Develop BroadCom Layer7 service policies and configurations
• Develop Message Flows e.g. for IBM Integration Bus
• Develop cloud solutions & applications i.e. AWS, AZURE, Google

3. Troubleshooting and Identifying root causes

• Work with network teams (internal and external) to troubleshoot and resolve firewall and connectivity issues.
• Work with the different system administration teams to resolve issues e.g. permissions, disk space, AD users, and AD user groups.
• Assist internal business units and third parties with Integration problem resolutions.
• Investigate queries related to data movement (on Linux, Unix and Windows operating systems)
• Investigate queries related to service access
• Troubleshoot services exposed through BroadCom Layer7
• Escalate problems with Commercial Systems to the System Support for that System
• Investigate problems by writing SQL queries
• Investigates cloud infrastructure and application-related issues

4. Configure integration data flows

• To configure data flows in the Integration Web Interface
• To set up user accounts and permissions for the Integration Web Interface

5. Collaborate with the Integration Support team to smoothly transition new flows and configurations into relevant environments for deployments

• To successfully configure and/or generate changes for the DEV, QA,PRE_PROD & PROD environments

6. Improvement of systems and processes

• Develop processes to improve productivity
• Solve recurring problems by improving solutions & automation

7. Transition basic day-to-day administration and support tasks

• To manage & action assigned Remedy incidents and requests
• Support clients and 3 rd party integrations

Qualifications    

• Matric / Grade 12
• IT-related tertiary qualification

Experience    

• Min 1 Year SQL competency writing queries and developing stored procedures
• Min 1 Year SOA (SOAP, REST, JSON, XML, ODATA, OAUTH, WADL, WSDL
• Min 1 Year Java EE
• Min 1 Year Web Development - javascript
• Min 1 Year Performed support function
• Min 1 Year Software Design Patterns
• Min 1 Year Software development (Java, C#/.NET, SDLC, etc.)

Knowledge and Skills    

• Software Development
• Service-Oriented Architecture
• Production Systems Support(DevOps)
• Enterprise Integration
• System administration (Microsoft/Linux)
• Cloud Operations
• Database administration (MSSQL, MySql)

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Job Objectives    
1.To implement, administer and maintain Azure platform:

• Provide support for Azure services (IaaS, PaaS, etc)
• Resolve Incidents and fulfil Service Requests using a service management ticket queue and Change Management processes.
• Provision Azure Infrastructure for Windows and Linux servers
• Ensure Enterprise server standards are met and maintained.
• Research of new solutions for business units
• Responsible for overall health, high availability, maintenance, and documentation of Azure solutions
• Problem analysis and implementation of corrective actions on new and existing solutions.
• Provide after-hours support on a rotating On-Call basis

2. Troubleshoot Azure outages and performance issues:

• Troubleshoot outages and identify solutions to mitigate productivity loss
• Setup and test alerts for a number of services
• Firm knowledge of Azure Advisor
• Raise and follow through with Premier calls

3. Analyze and implement cost-saving solutions:

• Sound knowledge of Log Analytics
• Use metrics to right-size solutions
• Implement scripts to start, shutdown and report on IaaS solutions

4. Interact with other teams to implement best solutions

• Ability to interact with other teams in a professional manner
• Design, cost and present new solutions
• Document solutions and expectations

5. Scripting and automation

• Automating repetitive tasks to reduce admin overhead
• Extract, change and delete data via script.
• Process workloads in bulk via script.
• Automate regular maintenance via script.
• Manage tasks with PowerShell, JSON, etc

6. To implement and assist with Disaster recovery management, procedures & documentation

• Keep DR environment in sync with production environment.
• Assist with DR trials by recovery of systems and applications.
• Assist with creation of DR plan and recovery procedures for Azure systems and applications.
• Assist with creation of DR documentation for Azure systems and applications.

Qualifications    

• Grade 12
• Industry Certification: MCSE (Microsoft Certified Systems Engineer): Infrastructure Engineer
• Industry Certification: Implementing Microsoft Azure Infrastructure Solutions
• Industry Certification: MCSE (Microsoft Certified Systems Engineer) Private Cloud

Experience    

• 3-4 years Extensive experience with Microsoft Azure
• 5-10 years Extensive experience with Microsoft Windows Server
• 5-10 years Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action Plans, and advanced troubleshooting
• 3-5 years Experience in documenting environment and processes

Knowledge and Skills    

• Understanding of the concepts of "cloud"
• Understanding of Microsoft Azure fundamentals and concepts
• Understanding of Microsoft Windows Server fundamentals and concepts
• Understanding of Microsoft Active Directory and its components (DNS, DHCP, Group Policy, etc) fundamentals and concepts
• Understanding of virtualisation technologies fundamentals and concepts
• Understanding of network and storage principles

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Job Objectives    
1. Managing team workload and issues:

• Drive problem resolution and root cause analysis of incidents. To be available at all times, within reason, for escalations and to escalate issues in turn where necessary.
• Ensure that tickets raised in the ticketing system are assigned to team members and attended within SLA.
• Log changes in the change control system, obtain approval and drive deployment.
• Assign, track and ensure delivery within a reasonable time frame for Project work within the team.
• Prioritise the various work items assigned to the team according to management needs and criticality.
• Ensure that deadlines are met or reasonable notice is given, when missing a deadline is unavoidable.
• Conduct Team Meetings to track workload, communicate management needs and share information.

2. Planning:

• Assist the Team Manager with creating and tracking roadmaps for the team
• Plan ahead and budget for data centre and team expenses.
• Assist the Team Manager in the procurement of hardware, software, training and other expenses in the team.
• Track and manage premier cases

3. Reporting:

• Keep the Team Manager informed of issues and critical incidents.
• Announce the start, completion and success or failure status of changes to the appropriate audience.
• Keep project managers informed of the progress of any project work the team is conducting.
• Attend Team Manager's weekly meeting.
• Log and update important work and information in the Team Managers weekly report.

4. Managing team performance and development:

• Identify and book the training and certification the team requires to perform their duties
• Conduct appraisals with team members twice a year to assess performance, highlight improvement areas and develop improvement plans where necessary.
• Motivate team members and resolve conflict

Qualifications    

• Grade 12 (Matric) with relevant IT certification
• Industry Certification: Microsoft Certified: Azure Administrator Associate
• Industry Certification: AWS Certified Solutions Architect – Associate

Experience    

• 5+ years operations experience in a high- availability environment
• 2+ years experience leading a production infrastructure engineering team
• 2+ years Technical project experience in an IT Infrastructure environment
• 5+ years Extensive experience with Cloud Technologies
• 5+ years Extensive experience with Microsoft Active Directory Domain
• 5+ years Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action
• Plans, and advanced troubleshooting
• 5+ years Experience with Microsoft and AWS Public Clouds
• 3+ years Experience in documenting environment and processes

Knowledge and Skills    

• In-depth knowledge of Microsoft Windows Server, Active Directory, and related services architecture design and implementation
• Strong knowledge of TCP/IP, DHCP, DNS protocols, firewall, load-balancing technologies, and firewalls.
• Strong knowledge of different cloud technologies and offerings
• Sounds knowledge of DevOps and DevOps technologies

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Job Objectives    

• Provide external and internal support on systems and software queries
• Maintain system components and ensure reliable deployment of new features
• Taking ownership of software issues, and working with our Development Teams to resolve more advanced issues when necessary
• Documenting, troubleshooting and problem resolution steps independently
• Responsible for collaborating with a variety of individuals and teams at all levels within the organization
• Perform advanced root cause analysis on bugs and databases
• Configure and maintain in house schedules and scripting
• Automate and implement processes
• Provide value to the business by providing appropriate input regarding ‘best use’ of technology;
• Ensure delivery of application solutions meets the needs of the business, ensuring the agility and flexibility of solutions to cater for future business demands;
• Effectively manage the design (technical specs), building, manageability, and sustainability of ‘in-house’ applications (SDLC, change control, capacity and performance planning, etc.);
• Effectively manage the integration, manageability, and sustainability of hosted or procured system applications
• Apply governance and compliance principles
• Work with colleagues as a ‘technical thinking partner’/ peer mentor.
• Create scalable and long-term solutions on our system to satisfy business requirements.
• Work with multiple departments to understand requirements and implement solutions.
• Debug processes over multiple applications and platforms.

Qualifications    

• 3 year IT related Diploma/Degree

Experience    

• 5+ years experience with Microsoft Communication Foundation (MCF)
• 5+ years experience with .NET (C#)
• 5+ years’ experience with TSQL (stored procedures etc.)
• Experience with Web Services/API Integrations
• Experience with SSIS advantageous
• Experience in the following languages: ASP.net advantageous
• Experience in SSRS advantageous
• Experience with MS SharePoint advantageous
• Experience in using Agile Methodology will be beneficial.
• Experience with Source Code management (MS Team Foundation Server)

Knowledge and Skills    

• Exposure to System Architecture & Technical Design
• Experience in working with complex teams/environment, i.e. multi-tier solutions (in-house and external partners)
• Working knowledge of the financial services industry with experience in a retail sector as an advantage
• Knowledge of Cloud technologies – AWS, Azure Desirable
• Data modeling
• Process modeling
• Jira
• Agile Methodology (Scrum, SAFE, Kanban)
• Task level planning

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Job Objectives    
1. To assist with the administration and support of DevSecOps tools:

• Responsible for supporting DevSecOps tools such as Jenkins and Bitbucket for any upgrades, user management, implementations, improvements, fixes, and operations, under task-based, SDLC, and Agile methods.
• Have extensive experience working on the Jenkins platform to create, manage and maintain DevSecOps pipelines
• Implementing various development, testing, automation tools, and IT infrastructure that supports the DevSecOps processes and best practices.
• Assist with the automation of provisioning infrastructure by using scripting languages, such as Terraform, CloudFormation to automate the provisioning of infrastructure on Cloud platforms such as AWS and Azure.
• Assist with the selection and deployment of appropriate CI/CD tools and plugins
• Defining and setting development, test, release, update, and support processes for DevSecOps operation
• Have the technical skill to review, verify, and validate the software code
• developed in various projects
• Monitoring the DevSecOps processes during the entire DevOps lifecycle for its adherence and updating or creating new processes for improvement and minimizing human errors
• Encouraging and building automated processes wherever possible using the Enterprise Standard tools such as Jenkins and Bitbucket
• Assistance with incidence management and root cause analysis on DevOps implementations.

2. Implement, maintain and support DevSecOps best practices, development standards, and Software Development Lifecycle tools (SDLC).

• Adopt, customise and implement industry-standard DevSecOps policies and DevSecOps processes.
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management on the various DevOps processes within Shoprite
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Resolve DevSecOps incidents and fulfill Service Requests using a service management ticket queue and Change Management processes
• Assist in the design, development, implementation, testing and/or modification of computing systems, and associated SDLC tools
• Follow and implement DevSecOps security policies and security principles.
• Create technical specifications and/or support documentation for tools support activity and related products or services.
• Interact and collaborate with other internal IT technical teams or external vendors in resolution or restoration of DevSecOps service as necessary.

3.To assist with the administration and support of Atlassian Jira:

• Gather input from stakeholders on current, intended, and potential use of Jira and related tools
• Assess current usage across functional teams and identify areas to streamline or enhance
• Develop workflows, customisation, and integration with plug-ins and other tools to streamline day-to-day use
• Document systems, processes, and decisions within Jira and related tools
• Configure projects, boards, tasks/issues, and permissions for current and future use.

Qualifications    

• Grade 12
• Bachelor’s Degree in Computer Science or Diploma in Software Engineering or equivalent

Desirable:

• Industry Certification: Jenkins Certification
• Industry Certification: Any AWS or Azure Certification

Experience    

• 5 - 10 years Experience in IT, IT operations, and/or software development environment
• 3 - 5 years Extensive Experience using one or more of these DevOps platforms, such as Azure DevOps, AWS CodePipelines, Gitlab, Jenkins and/or Bitbucket for DevSecOps pipeline orchestrations
• 3 - 5 years Experience managing development activities and proficiency in applying the SDLC and DevOps principles
• 3 - 5 years Experience with Atlassian Stack (Jira, Bitbucket)
• 3 - 5 years Experience with other DevSecOps tools and plugins(Such as SonarQube, Apache Maven, ANT, Azure DevOps)
• 3 - 5 years Experience using Terraform for infrastructure provisioning.
• 3 - 5 years Experience in a cloud-based environment (AWS and Azure)
• 3 - 5 years Demonstrated expertise in a variety of application development methodologies and practices from Agile, Waterfall

Knowledge and Skills    

• Good Understanding and Working knowledge of a collection SDLC tools
• Understanding of SDLC methodologies; Agile; Waterfall; DevOps
• Proficiency in configuring the Jenkins platform, implementing pipelines, and integration with other DevSecOps tools and Cloud providers
• Experience using Terraform for infrastructure provisioning

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Job Objectives    
1. Product Management:

• Drives business requirements and product feature definition for each product portfolio to ensure a seamless end-to-end digital customer experience.
• Defines and assigns features to specific releases to meet key business objectives and serving customer expectations.
• Sets product prioritisation and ensures appropriate delivery through a cross-functional team.
• Active team member in business and IT teams to drive business objectives through product-market fit.
• Serves as key integration point with IT development, business process, architecture and business leadership.
• Provides product vision and direction for digital experiences that drive consumer engagement, reinforces the brand, and ultimately grows and improves the omnichannel experience.
• Establishes and monitors customer satisfaction and other KPIs to define the success of our digital experiences; identifies and lead efforts to analyze results and continuously improve our performance through product improvements.
• Continuously improve product engagement through active customer development and testing.
• Understand changing consumer trends to apply strategies and product roadmaps that deliver added value.
• Generates new product ideas, researching and analyzing for feasibility and business impact.
• Create robust product roadmaps aligned to omnichannel business strategy and objectives.

2. Customer experience:

• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey.
• Drive mobile digital engagement through eCommerce channels based on customer preference and omnichannel strategies.
• Drive digital engagement across channels, aligned with customer preference and omnichannel strategies.
• Provides strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
• Creates insights to guide our strategy and product roadmap through understanding customer’s needs and behaviors, competition and emerging technologies.

3. Marketing:

• Support integrated Omnichannel marketing through dynamic and customer-lovable products (including mobile features and offers).
• Actively promote and advocate product features and customer-first product design.

4. Operations:

• Drive exceptional customer services across omnichannel digital products.
• Adhere to and improve customer service levels across businesses and services.
• Provide integrated reporting and feedback across Shoprite.

5. People and finance:

• Drive customer centric culture, processes and way of working.
• Plan, evaluate and manage budget for Product on a monthly and yearly basis.

Qualifications    
Essential:

• Bachelor degree/ three year diploma or equivalent experience in commerce, engineering or marketing

Desirable:

• Master’s Degree or additional qualification in marketing, business administration, information technology

Experience    
Essential:

• Experience and proven success in translating business strategy and analysis into successful consumer products (3-5 years)
• Prior experience as a product manager working on digital consumer-facing applications; eCommerce and omnichannel experience (2-3 years)
• Proven track record of successfully launching new mobile product features (2-3 years)
• Certified Scrum or SAFe product owner or product manager.

Desirable:

• General Marketing / Retail Experience (2-3 Years)
• Customer User Experience and Product Management (2-3 Years)
• Loyalty Experience (1-2 Years)
• Analytics / Big Data Experience (1-2 Years)
• Commercial Experience in digital led business development (1-2 Years)

Knowledge and Skills    
Essential:

• Ability to influence and engage at an executive level with respect to customer centric product concepts and best practices
• Ability to influence diverse teams and get team buy-in on product concepts and objectives
• Ability to engage with design and development teams
• Advanced digital product customer development (User Experience design, AB Testing etc.)
• Strong analytics understanding in digital product management
• Advanced information technology management
• Understanding of African digital market and customers
• Knowledge of legal compliance (Protection Of Personal Information Act, Electronic Information Act, etc.)
• Digital Generalist
• Strategic Orientation
• Analysing Skills
• Problem Solving Skills
• Project Management Skills
• Needs Diagnosis
• Presentation Skills
• Writing & Communication Skills

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Job Objectives    

• Build and manage market-specific product information
• Collaborate with the eCommerce team to support project initiatives that meet the strategy and objectives of eCommerce. (First point of contact)
• Acquire and maintain full active product list by market
• Build/Gather/Manage product specifications and validation
• Maintain product documentation for validated attributes
• Enter and maintain accurate information in product management information (PIM) system
• Maintain accurate product database (approve/unapprove/reconcile)
• Manage image inventory and coordinate with stakeholders for current imaging
• Document work instructions
• Obtain legal approvals as necessary in market
• Develop expertise about the eCommerce platforms
• Understand company business and contribute to strategy discussions

Qualifications    

• Bachelor's Degree

Experience    

• 3-5 years experience managing digital content
• Catalog management, product information management, eCommerce expertise
• Proven track record in excellent content creation, editing, proofreading
• Experience in digital retail industry a plus

Knowledge and Skills    

• Basic HTML skills (inline styles; copy & manipulate existing HTML)
• Knowledge of B2C, B2B and B2B2C eCommerce and Omnichannel models a plus
• Catalog management (preferred: SAP Commerce)
• eCommerce platform (preferred: SAP Commerce)
• Product information management (preferred: SAP Commerce)

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Job Objectives    

•  Transport route scheduling and optimisation
•  System management (relevant within the operational and transport environment)
•  Daily plan extractions
•  Process Improvement and supply chain coordination between Transrite and DCs operations
•  Analyse planning and operational efficiencies
•  Manage Planning related aspects pertaining to store openings and closures
•  Resolving of branch related queries within the planning (and related departments) scope
•  Client service and communication

Qualifications    

• Relevant degree in Logistics / Engineering / Statistics

Experience    

• Minimum of 2 years route scheduling experience in an FMCG environment or related experience

Knowledge and Skills    

•  Knowledge DC operations
•  Google Suite / Microsoft packages
•  Ortec Routing and Distribution (or related route optimization software)
•  SAP Retail (or similar ERP System)
•  Infor WMS 2000 Warehouse Management System (or similar WMS) and TMS (Transport management Systems) experience will be advantageous.

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Job Objectives    

•  Stock control
•  Dispensing (under supervision of pharmacist)
•  Administration
•  Housekeeping
•  Frontshop service

Qualifications    

• Pharmacist's Assistant - Post Basic
•  Qualified as post basic pharmacist's assistant
•  Registered as a post basic pharmacist's assistant with pharmacy council

Experience    

•  Two years’ experience as a trainee in a pharmacy

Knowledge and Skills    

•  Dispensing knowledge
•  Knowledge of dispensing systems and ordering systems

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Job Objectives    

•  Stock control
•  Dispensing (under supervision of pharmacist)
•  Administration
•  Housekeeping
•  Frontshop service

Qualifications    
Pharmacist's Assistant - Post Basic

•  Qualified as post basic pharmacist's assistant
•  Registered as a post basic pharmacist's assistant with pharmacy council

Experience    

•  Two years’ experience as a trainee in a pharmacy

Knowledge and Skills    

•  Dispensing knowledge
•  Knowledge of dispensing systems and ordering systems

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Job Objectives    
1. Managing the content and adoption process of the company’s mobile employee communications platform:

• Effective and efficient management of the digital content creation process including planning, scheduling and streamlining of content with stakeholders, agencies and freelancers
• Ensure the platform consistently represents the most up-to-date and accurate company news and information

2. Write and devise digitally-led creative communication plans and activities:

• Whether ad-hoc or ongoing, develop relevant digital communication plans and creative for internal implementation across various themes
• Understand the concept of producing and implementing creative collateral with a communication campaign

3. Intranet Content Planning and Management:

• Liaise with IT to update relevant policies and other information on the intranet
• Implement best practice content approaches and reporting to ensure the effectiveness of the tool

4. Build relationships with stakeholders:

• Develop and maintain relationships with key stakeholders across the business in order to identify important company news and become familiar with information such as new projects, programmes, and initiatives that should be communicated to staff

5. Positively contribute to delivering on the department’s business unit KPI’s:

• Assist with annual independent surveys measuring employees’ awareness of and engagement with the content of the department’s internal publications as required

Qualifications    

• Degree in Communications (editorial/journalism/internal communications) or degree/diploma in related field excluding advertising.

Experience    

• 5+ years experience experience as a corporate/in-house communications specialist or news media journalist
• 4+ years experience in project coordination

Knowledge and Skills    
Knowledge:

• Digital Media Knowledge
• Digital Content Creation
• Knowledge of All Communications Channels
• Execution of Communication Campaigns

Skills:
Essential:

• Written communication skills
• Verbal communication skills
• Detail orientated

Advantageous:

• Online research skills
• Photography
• CMS
• HTML