Jobs at Vodacom

• Ensure that the ERP & Revenue activities within Vodacom Services Company are carried out timeously and accurately:
• To maintain the ERP system data integrity and end-to-end reconciliation.
• To execute daily ERP support functions to our internal & external stakeholders.

Your Responsibilities will include

• To strive for continual process improvements on all ERP activities within the department and our internal stakeholders.
• To monitor and correct data incongruences that could directly affect the quality and accuracy of month-end processing.
• To ensure that activities adhere to the relevant government policies and procedures
• To carry out system-wide reconciliations to support various managed services provided
• To provide the necessary support to the billing operations to ensure accurate billing
• Reconciliation of ERP sub modules to General Ledger and Execution of ERP month-ends.
• Reconciliations of invoicing, debtors, stock, cash management, and general ledger. Maintaining and set up direct debit cycles.
• Understand the ERP business processes, regardless of whether the process falls into Finance, or Distribution.
• Support internal business units with queries arising from ERP systems.
• Manage configurations, support, and setup of modules in an ERP system.
• Perform root cause analysis and ensure timeous and effective resolution of ERP disputes.
• Maintenance of program changes and enhancements relating to the ERP system.
• Managing queries regarding reconciliation and month-end through a solid technical background.
• Ensure of audit and support requirements are met
• Understand how to initiate an improvement process.
• The ability to documentation and communication skills allow them to communicate Technical information to non-Technical people.
• Give input into the creation of and maintenance of departmental policies and procedures.
• Drawing up, maintaining, and enhancing production schedules, and ensuring adherence to scheduled tasks.
• User acceptance testing of system upgrades and enhancements
• Adherence to change management controls.
• Accurate ERP month-end runs and monthly interfaces are complete.
• Ensure all daily ERP tasks are performed timeously and accurately
• Ensure of daily and Month-end reconciliations are performed with the required timeline.
• Ensure all methods of payments are executed
• Assist with ad-hoc billing requests from the business.
• Responsible for system corrections and updates to ensure accurate posting of invoices, credit notes, debit notes, and journals with the ERP system.
• Provide internal and external support to resolve account queries.
• Ensure all daily and month-end reports are received by our internal stakeholders.

The Ideal Candidate For This Role Will Have
The ideal candidate for this role will have:

• matric essential
• Degree/Diploma in Information Technology or equivalent qualification is essential
• A minimum of 3 – 5 years experience within the telecommunications industry, especially ERP Support.
• Experience within ERP systems and related processes.
• Experience with SQL queries
• Problem-solving skills
• Creative thinking and innovation
• Good inter-personnel skills
• Ability to work in teams.
• Flexible and adaptable
• Good judgment and decision making
• Able to create and maintain business and departmental standards
• Sound knowledge of ERP business and financial processes.
• Sound knowledge of ERP system specifically L500 (Advantage

go to method of application »

• To provide strategic and technical direction for ERP and Revenue management, to ensure that key initiatives are developed, implemented and operate as expected:
• To manage, support, develop ETL (Data stage) processes reporting at Vodacom Services Company
• To facilitate and execute all requirements on the processes brought onto Datastage.
• Supervise staff in the Datastage team Management team
• Ensure that functionality developed and deployed fulfils the business requirement, is delivered on time and does not negatively affect production operations.
• Ensure compliance to regulatory and governance requirements
• To Run Production Processes on time and ensure that they are executed 100%
• To strive for continual process improvements on all production activities within the departments
• To monitor and correct data incongruences that could directly impact the quality and accuracy of production processes
• To develop and carry out system wide reconciliations to support various managed services provided.
• To provide the necessary support to the billing operations to ensure accurate billing.

Your Responsibilities Will Include

• Conduct strategic and tactical planning, business analysis, and high-level requirements determination
• Technically Supervise Manage a team of specialist providing mentorship towards enhancing competencies.
• Ensure that all processes, governance and regulatory requirements are met
• Support implemented BI solutions through monitoring and tuning queries and data loads, addressing user questions concerning data integrity, monitoring performance and communicating functional and technical issues.
• Correctly define policies and procedures for internal controls
• Ensure all controls are executed within SOX and audit requirements
• Supervise and review stages of ETL run to ensure compliance for all aspects of pipeline
• Monitor and advise on any potential risks or breaches in segregation of duties
• Facilitate the creation of business requirements specification from department requiring changes
• Liaise with the outsourced supplier to ensure correct delivery of changes
• Understand and recommend most efficient approach to requirements
• Consider any related impact on the business or otherwise in implementation of requirements
• Communicate progress and update stakeholders on estimated completion of requirements

The Ideal Candidate For This Role Will Have

Matric essential

• Relevant IT Degree or Commercial Degree (essential)
• Post Grad Degree or Professional Qualification (desirable)
• Minimum of 5 – 8 years IT and ETL experience (essential)

Minimum Of 5 – 8 Years Relevant Management Experience (essential)

• People Leadership capabilities - Experience in leading teams of highly skilled business and technical resources and collating information from various business and technical stakeholder groups.
• Flexible: able to adjust easily to rapid change, a strong sense of urgency and able to work well under pressure
• Obsessed about client service and satisfaction
• The dynamic individual that is willing to work extended hours when
• required and that are results-driven in all aspects.
• Effective Planning and Organising
• Business writing & reporting
• Strong Interpersonal capabilities
• Strong Problem-solving capabilities
• Presentation and facilitation capabilities
• Sound knowledge of business and financial processes.
• Sound knowledge of ERP systems
• Sound knowledge and experience in ETL (Datastage an advantage)
• Creative Thinking an Innovation
• Effective resource utilization and supervision.
• Commitment

go to method of application »

Role Purpose

• The Account Manager will secure new business from their allocated customer list, derived from a specific set of customers.
• The Account Manager will need to successfully manage their current base whilst selling additional products and services into these customers.
• The Account Manager will be required to minimise churn and maximise revenues with revenue growth being a key performance indicator.
• The objective is to increase the business from a target list of customers.

Your Responsibilities Will Include

• Responsible for managing specific accounts and delivering profitable, long term business from those accounts.
• Works collaboratively to set up service relationship for nominated accounts.
• Provide input to help with decisions about new propositions, product mix and services for customers.
   

The Ideal Candidate For This Role Will Have

• Matric with a minimum of 5 years’ experience in Account Management.
• A 3 year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification will be an advantage.

OR

• A 3 year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification with 3 years’ experience in Account Management.
• Experience in solution sales and relationship management with a track record of solution selling
• A broad understanding of the ICT Landscape and Strategic ICT enablers.
• A thorough understanding of converged and networking technologies and services.
• Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers.
• Products, Services and Technology
  • Mobile and Fixed Voice, Data and Email (including security)
  • Unified Communications
  • Mobilising Business Process and M2M
  • Managed Services

go to method of application »

Role Purpose

• The IT Service Manager oversees a number of key functions within the IT Operation’s department that
• enable the delivery of a high-quality service to end-users, and to ensure Service Support and
• Service Delivery processes are in place to meet business needs. This position is a stakeholder
• facing role and requires that you establish and manage expectations within the business and drive
• the IT teams to achieve those expectations to a high standard. With the involvement of stakeholders, the role will define and implement a Service Support Solution monitoring strategy to determine efficacy and remediation of IS Technology Channel Service Support Solutions to optimization and efficiency in line with requirements.

Your Responsibilities Will Include

• Lead, define, drive and support IS Technology Service excellence by driving adoption of the IS Technology Channel Service principles in the design and execution of new support services with new support structures - internal or external
• Develop metrics on IS Technology Service Support delivery per channel.
• Owner of the Incident, Request, Change and Escalation processes, ensuring compliance and high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
• As an owner of the escalation process, the Service Delivery Manager will take ownership of major incidents to ensure facilitation and coordination of resolving parties, effective communication to stakeholders, and post-incident review
• Drive, monitor, control, support, and review service delivery; ensuring systems, methodologies and procedures are in place, followed and maintain a level of quality service delivery.
• Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Develop a IS Technology Service Support Strategy roadmap per channel
• Manage implementation against this roadmap with the business owners and the delivery areas. This involves a high level of complexity and will require influencing at a senior level across business units to ensure prioritization, alignment, and successful implementation of the service processes and standards
• For the use of customer and service data analytics; and analysis to inform the Service Support roadmap and priority of Service Support Improvements changes.
• Developing and socializing digital-class support principles that govern the IT & Technology Services solutions to ensure a full end-to-end service offering.
• Defining the principles that guide and govern the IS Technology Channel Service Support Solutions - together with product leads, technology solution architects and application architects. Delivering this capability involves a high degree of complexity – and requires the mapping/understanding of complex internal and external processes and systems, heavily reliant on systems thinking, the balancing of competing priorities with, and for multiple interest groups.
• Identifying opportunities and establishing partnerships with Customer Operations and Business Partners to drive service efficiency, service quality, service metric evaluation and the IT & Technology Services strategy.
• Align with Key stakeholders to ensure the operationalization of the IS Technology Service Support Solutions including service cost and service productivity metrics to drive ongoing assessment and
• change initiatives within the Technology development practice
• Co-ordinating and managing feedback from service channel communities and organizational learnings disseminated from the IT & Technology Services functions and stakeholders
• Report on and conduct post-implement reviews with stakeholders and management to measure service support performance against the Service Level expectations and where applicable - design, develop and execute remediation plans.

The Ideal Candidate For This Role Will Have

matric essential

Must Have Technical/professional Qualifications

• A B degree qualification specializing in IT is essential
• 5 years’ + experience in an IT environment is essential
• At least 2 years’ experience of ITIL Service Management and Operations is essential.
• At least 2 years’ experience at the management/ supervisory level is essential.
• At least 2 years’ experience in Telecommunications and/or Digital systems delivery is essential
• Understanding of and exposure to Software Development lifecycle methodologies and , Service design is essential
• People Leadership capabilities - Experience in leading teams of highly skilled business and technical resources
• Collating information from various business and technical stakeholder groups.
• Flexible: able to adjust easily to rapid change, a strong sense of urgency and able to work well under pressure
• Obsessed about client service and satisfaction
• Effective Planning and Organising
• Business writing & reporting
• Sound knowledge of business and financial processes.
• Creative Thinking an Innovation
• Deep understanding of telecommunications systems
• architecture (GSM, VAS, Fixed Line).
• Expert understanding of telecommunications products, services and telecommunications service implementation and benchmarking
• Deep understanding and experience of product and service development; and supporting a new concept or new product to market maturity from a large organization service perspective.