Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• We are seeking bold, creative thinkers to join our dynamic team in the Consumer Business Unit. Are you ready to join Vodacom’s exciting world of the connected Consumer? Our products and services keep you connected in whatever way you choose. Whether through a phone call, SMS, email, tweet or status update - or even sending someone money - we are there to make it possible. It's all about helping you get more out of a connected world!To assist in the management insight and reporting function, budget control, statistical analysis, and provide insights to enhance the regional commercial performance. :  To perform management insights and reporting function, budget control, statistical analysis and provide insight and recommendations to improving the regional ‘s commercial performance. To centrally manage and oversee the insights and reporting, analysis, and budget control functions for the Technology, Vodacom Business, and Consumer space within the organization, providing insights and recommendations to enhance commercial performance at a regional level.

Your responsibilities will include:

• Centralised financial administration of Opex and Capex budgets for the Technology, Vodacom Business, and Consumer space.
• Conducting comprehensive customer base and segment analysis to provide strategic input for customer base management initiatives.
• Generating KPI reports at a regional level and contributing to the realisation of the regional strategy.
• Analysing channel and store performance and recommending improvements to enhance efficiency and profitability.•    Benchmarking regional cost and performance efficiencies, and initiating, monitoring, and managing cost reduction initiatives.
• Driving a culture of continuous improvement within the commercial function, seeking opportunities to streamline processes, enhance efficiency, and optimize resource allocation. Implementing best practices and benchmarks to drive performance improvement over time.
• Collaborating with other departments, such as marketing, finance, and operations, to ensure alignment of commercial strategies with broader organizational objectives. Building strong working relationships with internal stakeholders to facilitate effective decision-making and execution of commercial initiatives.
• Providing leadership and guidance to team members within the commercial function, fostering a collaborative and results-driven work environment. Developing the skills and capabilities of team members through training, coaching, and mentorship initiatives.
• Generate comprehensive monthly reports on key performance metrics, including but not limited to revenue, sales, market share, customer acquisition, and churn.
• Ensure accuracy and timeliness of reporting, adhering to agreed-upon deadlines.
• Customise reports to meet the needs of various stakeholders, providing actionable insights and recommendations for decision-making.
• Present monthly reports to senior management and other relevant stakeholders, highlighting trends, performance drivers, and areas for improvement.
• Generate comprehensive monthly reports on key performance metrics, including but not limited to revenue, sales, market share, customer acquisition, and churn.
• Ensure accuracy and timeliness of reporting, adhering to agreed-upon deadlines.
• Customise reports to meet the needs of various stakeholders, providing actionable insights and recommendations for decision-making.
• Present monthly reports and insights to senior management and other relevant stakeholders, highlighting trends, performance drivers, and areas for improvement.
• Generate comprehensive monthly reports on key performance metrics, including but not limited to revenue, sales, market share, customer acquisition, and churn.
• Ensure accuracy and timeliness of reporting, adhering to agreed-upon deadlines.
• Customise reports to meet the needs of various stakeholders, providing actionable insights and recommendations for decision-making.
• Present monthly reports to senior management and other relevant stakeholders, highlighting trends, insights and performance drivers, and areas for improvement.

The Ideal Candidate for this role will have:

Must have technical / professional qualifications: 

• Matric / Grade 12 
• 3-year financial or commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent with 5 years relevant experience 

Core competencies, knowledge, and experience: 

• Financial analysis and forecasting
• Budget and cost control
• Revenue recognition and management
• Risk management and mitigation
• Financial reporting and compliance
• Relationship management and collaboration

Experience:

• 5-years working knowledge of financial principles, and commercial and financial functions within the telecommunications industry

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Role Purpose/Business Unit:

• We are seeking bold, creative thinkers to join our dynamic team in the Consumer Business Unit. Are you ready to join Vodacom’s exciting world of the connected Consumer? Our products and services keep you connected in whatever way you choose. Whether through a phone call, SMS, email, tweet or status update - or even sending someone money - we are there to make it possible. It's all about helping you get more out of a connected world!To lead and oversee the management insights and reporting function, budget control, statistical analysis, and strategic decision-making processes to enhance the regional commercial performance across Vodacom Business, Consumer, and Technology segments. This role must perform the management insights and reporting function, budget control, statistical analysis and provide insight and recommendations to improving the regional ‘s commercial performance.

Your responsibilities will include:

Reporting and Analysis:

• Conduct comprehensive research to deliver insights, reporting and analysis of revenue, pricing, customer base management, market share, and channel performance across Business, Consumer, and Technology segments.
• Generate findings into actionable insights and recommendations to drive strategic initiatives and improve commercial performance in each functional area.

Cost Efficiency and Optimisation:

• Benchmark regional cost and performance efficiencies against industry standards and best practices across Vodacom Business, Consumer, and Technology segments.
• Develop and implement cost reduction initiatives to optimise operational expenses while maintaining service quality and customer satisfaction in each functional area.To lead and oversee the management insights and reporting function, budget control, statistical analysis, and strategic decision-making processes to enhance the regional commercial performance across Vodacom Business, Consumer, and Technology segments. This role must perform the management insights and reporting function, budget control, statistical analysis and provide insight and recommendations to improving the regional ‘s commercial performance.

Business Case and CVM Modelling:

• Develop financial models and business cases to support the realisation of strategic objectives across Vodacom Business, Consumer, and Technology segments.
• Analyse investment opportunities, assess risks, and forecast financial outcomes to inform decision-making processes in each functional area.
• Target Analysis and Alignment:
• Analyse performance targets and compare results with benchmarks set as the centre across Vodacom Business, Consumer, and Technology segments.
• Align seasonal trends with daily, weekly, and monthly run rate predictions to optimize resource allocation and operational efficiency in each functional area.

Risk Management and Compliance:

• Identify and assess commercial risks related to market dynamics, regulatory changes, and operational activities.
• Develop risk mitigation strategies and internal controls to safeguard Regional Operation’s interests.
• Ensure compliance with Vodacom and industry regulatory standards governing regional operations

The Ideal Candidate for this role will have:

Must have technical / professional qualifications: 

• Matric / Grade 12 
• 3 year financial or commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent with 5 years relevant experience 
• 8-10 years of working knowledge of financial principles, commercial management, and financial functions 
• Experience in the telecommunications industry across Business, Consumer, and Technology segments is preferable
• A minimum of 2 years' experience at a management level, demonstrating leadership and decision-making capabilities.
• Proven track record of an advisory role using insights to drive results and achieving targets in a dynamic and competitive environment across Business, Consumer, and Technology segments.

Core competencies, knowledge, and experience: 

• Big data management with proficiency in statistical analysis, financial modelling, and business case development across Business, Consumer, and Technology segments.
• Excellent communication, presentation and interpersonal skills, with the ability to effectively convey complex information to diverse stakeholders.
• Track record of working in cross functional teams 

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Role Purpose/Business Unit:

With Vodacom Financial and Digital Lifestyle Services (VFDS) commitment to pushing the boundaries in Fintech innovation, we are looking for the highest caliber individuals to help drive our Governance, Risk and Compliance initiatives. This role will manage the Risk Centre of Excellence in the VFDS business and will be responsible for:

• Development, maintenance and implementation of the risk management framework, policies, standards, key risk indicator dashboards, guidelines and toolkits that supports and aligns to the organisation risk strategy and appetite.
• Development of models and templates to create customer/product risk profiles and enable proactive and focussed risk management initiatives. 
• Risk management knowledge sharing between the Governance, Risk and Compliance function and key Vodacom Financial Services stakeholders to enhance and maintain a risk focused culture.
• Liaising with other Vodacom Group and Vodafone departments and Subject Matter Experts (SME) to ensure risks are identified and mitigation controls are implemented.
• Research in the field of risk management to maintain expert knowledge of industry best practice locally and across other fintech markets. 

Your responsibilities will include:

• Develop and maintain the Vodacom Financial Services risk management framework, policies, standards and guidelines as well as facilitate knowledge transfer within Vodacom Financial Services.
• Develop customized risk models and toolkits to proactively identify risk and enable proactive risk management at a business unit level and aggregate this to a VFDS business level. 
• Engage with the internal business, analytics and data science teams to develop and enhance reports and triggers that identify and reduce risk exposure including fraud and financial crime.
• Ensure that risks, controls and vulnerabilities are clearly recorded, mitigated and communicated to the Vodacom Financial Services Executive Commitee.
• To proactively develop and improve internal procedures and reports linked to financial crime, fraud, AML and compliance risk across multiple platforms including e-commerce, digital payments, e-wallets and other digital products and services. 
• To keep abreast with financial services industry best practise and implement (where applicable) to remain relevant and on par with competitors. 
• To be results driven, work under pressure, with a high degree of versatility, independence, focus and accuracy. 

The Ideal Candidate for this role will have:

Must have technical / professional qualifications: 

• A degree or equivalent qualification in an analytical or commercial discipline or risk management.
• Additional professional relevant certification will be an advantage. 

Core competencies, knowledge, and experience: 

• Minimum of 8 years’ business experience of which 5 years needs to be within a risk management environment in a financial services/fintech company (essential). 
• Have in-depth knowledge of risk management processes within financial services/fintech as it relates to e-commerce, online payments and digital wallets (essential) 
• Managing of key stakeholder and reporting to various stakeholders include Executive Committee, Audit and Board members. (essential)
• Exposure to risk modelling, payments, and financial settlement and reconciliation procedures (essential)
• Exposure to broader compliance and legal knowledge is an advantage. 

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Role Purpose/Business Unit:

• The role purpose of the Growth Manager Acquiring is to drive Merchant Engagement, across the POS Acquiring base with the goal to grow and retain revenue.

Your responsibilities will include:

Growth function

• Drive business growth by implementing and continuously improve on merchant retention strategies ensuring the highest rates of merchant activity rates across the acquiring book, and in so doing optimising the cost of merchant acquisition.  
• Weekly / monthly reporting with regards to merchant engagements, cancellations, repricing and support interactions
• Relationship management with the Vodapay Customer Operations (“COPS”) team
• Cultivate and manage strategic relationships with external stakeholders. 
• Review Outsourced Support CRM reporting and identifying and rectifying action items.
• Ensure the effective monitoring and adherence of SLAs with internal and external stakeholders.
• Ownership of the pricing function.
• Identifying opportunities and driving the implementation and optimisation of merchant engagement strategies.

Commercial function

• Provide comprehensive commercial oversight of the overall performance of the Merchant Acquiring business.
• Driving revenue assurance with Finance function.
• Strategic input and guidance to Finance on LRP
• Overseeing the development of all relevant documentation, providing inputs and evaluation for financial business cases and defining business rules. 
• Development and attainment of operational and financial KPI’s based on industry best practices.
• Monthly business performance presentations for an audience consisting of managing executives.
• Regularly reviews launched products to ensure the financial viability, identify risks and give input to ensure the performance is in line with initial assumptions. Highlight corrective measures to be implemented if needed and also look at how to improve/enhance products.
• Formulation of commercial models for Sales and Distribution channels
• Oversight over Sales and Distribution channel performance

Value-Added Service portfolio

• End-to-end accountability of the strategy, roadmap, and financial performance of SME Value-Added Services.
• Relationship management with external technical stakeholders, product suppliers and industry bodies.
• Contentious market engagement to identify trends, product gaps and process issues.
• Accountability for pricing of vending products

Data and Reporting ownership

• End-to-end accountability for all data and reporting responsibilities across the VFS POS Acquiring Portfolio, including touchpoints with other VFS products.
• SPOC for VFS POS data roadmap
• Operational dashboarding
• Assisting with detailed deep dives with the goal to optimise products, processes, and commercial viability.
• Ownership of the merchant segmentation roadmap, ensuring a better understanding of who the VFS merchant base personas are and giving input into the Marketing acquisition strategies.

Inter-department and cross-vertical engagement

• Engage and give input to the Product team in conceptualisation and development of products that deliver valuable and unique customer propositions.
• Lead and oversee telephonic merchant engagements within the BCA Lending space.
• Regularly reviews the merchant touchpoints on launched products to ensure the products meet merchants’ expectations, highlight deficiencies, and drive the resolution thereof with the relevant accountable parties.

The Ideal Candidate for this role will have:

Must have technical / professional qualifications: 

• A degree in finance/commerce 

Core competencies, knowledge and experience:

• 5-10 years Payments and Product experience

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Role purpose:

• To provide comprehensive support to the Regional Operations Executive by tracking and managing all regional programmes and projects across the Consumer, Vodacom Business, and Technology business areas. The Programme Manager will ensure alignment with strategic goals, facilitate effective communication among stakeholders, and drive the successful execution of initiatives.

Your responsibilities will include:

Programme Management:

• Oversee and coordinate all regional programmes and projects.
• Ensure that projects align with the company’s strategic objectives.
• Develop detailed project plans, including scope, schedule, resources, and budget.
• Monitor progress and performance of projects, ensuring they meet deadlines, budgets, and quality standards.
• Manage risks and issues, implementing mitigation strategies as necessary.

Stakeholder Engagement:

• Serve as the primary point of contact for all programme-related matters.
• Facilitate communication and collaboration among consumer, business, and technology teams.
• Regularly update the Regional Operations Executive and other senior leaders on programme status, key metrics, and potential challenges.
• Organise and lead regular stakeholder meetings and workshops.

Strategic Planning and Execution:

• Translate strategic goals into actionable programmes and projects.
• Ensure the alignment of projects with the broader business strategy.
• Track and report on the progress of strategic initiatives.

Resource Management:

• Allocate resources efficiently across projects to maximise productivity and outcomes.
• Manage the programme budget, tracking expenditures and ensuring financial control when necessary

Performance Monitoring and Reporting:

• Work closely with the Regional Commercial Team to develop and maintain dashboards and reporting tools to track project and programme performance.
• Provide regular status updates and comprehensive reports to the Regional Operations Executive.
• Together with the Regional Commercial Management team, analyse project data to identify trends, insights, and areas for improvement.
• Ensure transparency and accountability in programme delivery.

Continuous Improvement:

• Identify opportunities for process improvement within the programme management framework.
• Implement best practices to enhance efficiency and effectiveness.
• Foster a culture of continuous learning and development among project teams.

The ideal candidate for this role will have:

Must have technical/professional qualifications: 

• Matric/grade 12
• Bachelor’s degree in Business Administration, Project Management, Engineering, or a related field.
• Minimum of 5-8 years of experience in programme or project management
• Proven track record of successfully managing large, complex projects.
• Experience in a regional or multi-location setting is highly desirable.

Core competencies, knowledge and experience:

• Strategic Thinking: Ability to see the big picture and align programmes with organisational goals.
• Decision Making: Strong decision-making skills with a focus on data-driven approaches.
• Adaptability: Flexibility to adapt to changing priorities and business needs.
• Collaboration: Ability to work effectively with cross-functional teams and stakeholders.
• Leadership: Capability to lead and motivate teams towards achieving common goals.
• Strong leadership and interpersonal skills.
• Excellent organisational and time management abilities.
• Proficiency in project management tools
• Strong analytical and problem-solving skills.
• Effective communication skills, both written and verbal.
• Ability to work under pressure and manage multiple priorities

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Role Purpose/Business Unit:

• Part of Vodacom’s strategic imperative is to shift to new opportunities beyond its traditional business, which includes digital content and service experiences that drive new ways for Vodacom to create communities and deliver value to those customers through powerful customer experience. The Senior Specialist: DLS Products is responsible for achieving the required levels of service/product delivery, marketing and customer adoption, revenue uplift and customer experience within the Sports & Gaming portfolio of Digital Services. The Senior Specialist: DLS Products is required to conceptualise, execute and manage part of the Gaming product/service portfolio, content strategy, strategic and tactical marketing, and customer experience. The Senior Specialist: DLS Products is required to build relationships above and beyond all key stakeholders, including content partners, technical and marketing teams. The Senior Specialist: DLS Products is required to conceptualise, own and drive the achievement of the product/service roadmap with all relevant technical and project management teams including the respective content partners who assist Vodacom in bringing these services to life.

Your responsibilities will include:

Customer Experience

• Bring gaming customer experience into every decision
• Implement and use mechanisms to listen and ask questions to understand user needs
• Constantly benchmark fan experience against best-in-class alternatives and drive continuous improvement
• Understand and be obsessed with best-in-class customer experience from a user interface and user experience perspective

Gaming Portfolio Strategy and KPIs

• Drive delivery of projects to achieve business objectives in Gaming portfolio
• Run initiatives to improve service onboarding, revenue growth and service adoption
• Continuous monitoring of performance across services and projects

Subject Matter Expert, Organisational Leadership and communication.

• Evangelist for Digital Services in Vodacom
• Build close relationships within Digital Services and with CBU, EBU, Support and other teams to ensure achievement of KPI’s

The Ideal candidate for this role will have:

Must have technical / professional qualifications: 

• Minimum of an Bachelor’s Degree in business, media or marketing areas (essential)
• 3-4 years relevant experience in the gaming, media, content or telecommunications industry (essential)
• 3-4 years experience with Digital Service and Digital product or account management (essential)
• Product Development skills (essential)

Core competencies, knowledge and experience:

• Customer obsessed 
• Innovation focused and Problem solver
• Gaming market knowledge
• Communication and negotiation skills

We make an impact by offering: 

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role Purpose/Business Unit:

• As a Senior Claims Assessor, you will play a crucial role in evaluating and processing Death, Critical illness, Disability and Incapacity claims. Your primary responsibility will be to assess the validity of claims and ensure that they meet the stipulated criteria for pay-out. This role requires a keen attention to detail, excellent analytical skills, and the ability to make fair and informed decisions.

Your responsibilities will include:

• Perform all death claims related activities which include - claim processing, responding to claims related queries and complaints.
• Application of fund rules, policies, legislation, administration procedures and the service level agreement when processing
• Meet production standards in terms of quantity and quality.
• Liaise with employers and service providers.
• Attend to the fund central mailbox and respond to queries within SLA.
• Any other duties as determined by business needs and participate in all organizational events as required.
• Drafting of resolution letters.
• Good administrative skills.
• Good communication skills, verbal and written.
• Ability to work under pressure, be target driven and meet deadlines.
• Ability to investigate and report fraudulent claims
• Complaints handling
• Fulfil reporting functions, contributing to a transparent and accountable claims assessment process
• Investigate and report fraudulent claims, actively participating in complaints handling
• Meet production standards for both quantity and quality, demonstrating excellent administrative skills
• Handle death claims activities, respond to queries and complaints promptly
• Upskilling of the Junior assessors
• Assisting with Junior assessors overrides and approvals within your mandate

The Ideal Candidate for this role will have:

Must have technical / professional qualifications: 

• Matric Certificate, Computer literacy (Advanced word and Excel), RE 5- Representative, certificate related to claims assessment or long-term insurance

Core competencies, knowledge, and experience: 

• 2-4 years Group Schemes administration /claims experience expert level understanding of benefits offered in the risk benefits portfolio eg. Death, Disability, Incapacity, Critical Illness, Funeral. 
• Must have strong organisational awareness in order to anticipate the impact of actions on other groups.
• Investigation skills, problem solving, decision making.