Jobs Available at Wilderness

Detailed Responsibilities

• Ensure that brochures and in-camp collateral are organised and in order
• Monitor brochure stock levels and reorder materials as requested by camp staff
• Coordinate with printing vendors to ensure timely delivery of materials
• Update and maintain a database of all collateral materials
• Assist in preparing and distributing marketing materials
• Coordinate prize and gifting/store inventory and assist with timely delivery and tracking of staff prizes, gifts and purchased items to our Trade Partners
• Update Marketing databases and distribution lists
• Remove old brochures and promotional materials when new ones arrive
• Assist with reporting, competitions, and intranet information
• Create and format correspondence and reports
• Manage calendars and schedule appointments
• Prepare invoices and track payments
• Provide general administrative support to the marketing team as needed

CANDIDATE PROFILE

Qualification:

• Marketing certificate / qualification
• Administration qualification would be advantageous

Experience:

• Two or more years of experience in marketing administration or a similar role

Skills:

• Detail-oriented and process-driven in all tasks
• Logistical in thought process to ensure efficiency and timeliness in all marketing activities
• Proven experience as an administrative assistant or similar role
• Proficient in Microsoft Office Suite
• Ability to prioritize tasks and work independently
• Excellent organizational skills and ability to manage multiple tasks simultaneously
• Excellent communication and interpersonal skills to work effectively with various departments and external vendors
• Proficient in Microsoft Office Suite and other marketing software platforms

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 Responsibilities

•  Develop Stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
• Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.
• Reconfirm all services as per the Wilderness Safaris Terms & Conditions
• Keep updated with all WS and AP product updates, as well as technology updates
• Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
• Maintain booking file (electronically) which has been processed by the Travel Designer
• Escalate complaints that could negatively affect long-term relationships, to relevant Managers  
• Feedback to all properties where guests are due to travel to mitigate complaints down the line

 CANDIDATE PROFILE

 Qualification:-

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

 Experience:-            

• Minimum of 4-5 years’ experience in Travel and Tourism.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Excel, Internet browsers)
• Proven English literacy.
• Excellent product and geographic knowledge on Southern & East Africa.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous.

Skills:-        

• Excellent communication skills in English, both written and oral.
• Excellent attention to detail and accuracy in data capturing.
• A good financial understanding.

go to method of application »

Responsibilities

• Develop Stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
• Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.
• Reconfirm all services as per the Wilderness Safaris Terms & Conditions
• Keep updated with all WS and AP product updates, as well as technology updates
• Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
• Maintain booking file (electronically) which has been processed by the Travel Designer
• Escalate complaints that could negatively affect long-term relationships, to relevant Managers  
• Feedback to all properties where guests are due to travel to mitigate complaints down the line

CANDIDATE PROFILE

Qualification:-

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:-

• Minimum of 4-5 years’ experience in Travel and Tourism.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Excel, Internet browsers)
• Proven English literacy.
• Excellent product and geographic knowledge on Southern & East Africa.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous.

Skills:-

• Excellent communication skills in English, both written and oral.
• Excellent attention to detail and accuracy in data capturing.
• A good financial understanding.

Personal Abilities:-

• Team worker, service and result oriented
• Precise, organised and good communication skills
• Ability to work under pressure without compromising accuracy.
• Ability to pace oneself and prioritise demands.
• Team worker and ability to interface with various departments.
• Good follow up skills.
• Consistent approach to quality and output.
• Good administrator and professional in all dealings.
• Dedicated to customer satisfaction and wanting to “go the extra mile”.
• Self-starter with high energy levels.