Jobs Vacant at Hollard Insurance

Your duties & responsibilities

The key focus areas of this role are:

• Provide technical leadership and clear context to engineers at all levels across internal and external product squads. 
• Assume technical accountability for successful implementation of changes.
• Promote adherence of engineering standards and best practices.
• Promote timely feedback to drive continuous improvement, automation, and focus on value delivery.
• Produce, contribute, and maintain technical designs, be an expert of IT products under your team’s remit.
• Assess and manage technical risks, ensuring the non-functional requirements are being captured and met.
• Be hands-on the tools and collaborate with multiple product squads to deliver collective outcomes, covering the following:
• Implement platform provisioning and maintenance solutions, e.g., setting up cloud platform resources, middleware configuration, databases, etc.
• Implement release engineering solutions, e.g., setting up release pipeline, release notes, application deployment, etc.
• Implement operational workflow and orchestration solutions, e.g., job scheduling, file transfer, etc. 
• Implement business continuity solutions, e.g., monitoring, backup, recovery, etc.
• Implement workforce computing solutions, e.g., provisioning end user computing resourcing, identity & access management, etc.
• Implement operations automation using configuration and orchestration toolsets, as well as scripting frameworks.
• Triage and undertake root-cause analysis of support incidents and issues.
• Assist your team in tracking application issues and provide clear feedback on potential changes or improvements where applicable.
• Identify, analyse, and support resolution of application issues with internal and external parties.
• Support technical work breakdown, estimation, and assignment.
• Support team leads and members on all technical matters to achieve team outcomes.
• Contribute the realization of the technical vision of the IT products that are being built, ensuring alignment to enterprise quality assurance and governance practices, be an advocate of DevSecOps practices.
• Develop good understanding of Hollard’s IT ecosystem.
• Collaborate with product owner, capability leads and team members to develop solutions that are fit for purpose and align to the enterprise intelligent operations strategy. 
• Contribute to design of operations enablement capabilities, and continuous improvement of them.
• Stay on top of relevant industry best practices and trends, as well as changes to compliance requirements.

Required Knowledge and Experience

• 5+ years of experience in senior engineer role targeted at the cloud, preferably Azure.
• Solid experience with various DevOps concept, tools, and technologies.
• Solid experience of CI/CD and related toolsets, good exposure to Azure DevOps.
• Solid experience with cloud infrastructure setup and Infrastructure as Code (IAC).
• Solid experience with operations integrations (e.g., system integrations via API, file transfer, etc.).
• Solid experience in Agile framework supporting CI/CD processes. 
• Good experience with infrastructure and network management (e.g., system patching, middleware
• upgrade, monitoring, etc.)
• Good experience with local data centre resource management and setup. 
• Good understanding of security and vulnerability management (e.g., firewall configuration, endpoint 
• upgrade, security patching, etc).
• Industry / business knowledge of the Australian Insurance market (preferably with experience of 
• General Insurance) is highly desirable.                                          

Educational Requirements

•  Qualifications (Formal study undertaken and completed)
•  Tertiary qualification in Computer Science or related Technology discipline preferred.
•  Azure and/or DevOps related certifications are highly desirable

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Required Knowledge and Experience

• Calculation of the Solvency Capital Requirements
• Projection of the solvency positions
• Completion of the statutory returns
• Calculation of the return on capital, and reporting to business stakeholders
• Maintaining the internal model and calculating the economic capital requirement
• Assist with solvency-related input to the ORSA
• Provide inputs to the HAF
• Assist with capital optimisation
• Assess the solvency implications of new projects and business ventures
• Reporting to internal committees
• Knowledge of the prudential standards
• Excellent Excel skills
• Programming experience would be beneficial, particularly in:
• Remetrica
• VBA
• SQL
• Accuracy, quality and deadline driven

Educational Requirements

• Relevant Degree
• Minimum 3 Years short-term actuarial experience
• Passed 13 - 15 actuarial exams

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Key Responsibilities:

•  Ensure adherence to underwriting guidelines and standard operating procedures:
•  Assess new business risk in accordance with business underwriting guideline
•  New business acceptance and declinature of risk
•  Providing technical underwriting expertise on underwriting referrals
•  Re- Insurance referrals placements
•  To act within the agreed mandate in terms of discount, acceptance of risk etc
•  Endorsements, renewals, multi claimants, refunds, and day to day queries 
•  Take ownership of queries and provide feedback to clients, internal and external stakeholders timeously
•  Follow the company standard operating procedures on all risk management processes
•  Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures to be made (TCF)
•  Escalate queries or deviations from SOP to relevant manager
•  Act within mandate from the relevant manager in terms of acceptance and rejection of risk
•  Ensure that correct policy documents are sent to the clients
•  Delivering reliable underwriting support and customer service to the various claims departments and improving the overall customer experience
•  Establish and nature relationship with brokers, BDC’s and other stake holders
• Identifying problems encountered by clients and proposing medium- and long-term 
• resolutions
• Proposing new ways to improve technical functionality to facilitate service to meet SLA.
• Foster and encourage team player within the team.

Required Knowledge and Experience

• Underwriting knowledge and 5 years commercial underwriting experience
• Understanding of insurance principles and knowledge

Educational Requirements

• Matric
• NQF 5 Insurance Qualification
• RE

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Key Responsibilities:

• Ensure teams’ targets are achieved
• Adherence to SLA and SOP. Ensure correct actions taken on reports as per Liabilities standards
• Ensure data integrity on financials and key data indicators. Track and audit. Track claims log and broker updates. Track and resolve operational and performance variations
• Performing inline quality assurance reviews
• Develop and encourage strong teamwork. Identify potential inter-departmental problems and escalate them to higher levels. Engage regularly in team or group problem-solving
• Manage areas of critical compliance and actively manage non-conformance. Actively manage non-performance
• Identify, accumulate and analyse statistics that reflect on your team’s performance
• Continually assess the technical competence of your team and take steps to develop their knowledge and skill
• Ensure that employees are aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.) to develop and grow the required competence
• Ensure the work environment enables employees to “live” the organisation culture and values.
• Actively participate in own professional development and career path. Inducting people into the specific team and job related issues.
• Ensure adherence to organisational policies, practices and procedures. Identify and recommend areas / ways to improve processes.
• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals. Measure and monitor service delivery compliance of team
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery. Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to time of subordinates and utilisation of materials or equipment
• Take accountability for the management of business related risks within own area

Required Knowledge and Experience

• 3-5 years’ relevant Short Term Insurance motor subrogation claims experience
• Management experiences an advantage
• Basic Computer Literacy
• Intermediate Word/Excel/PowerPoint

Educational Requirements

• Matric
• Legal Degree
• Leadership/Management qualification an advantage
• Appropriate Insurance Qualification