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  • Posted: Apr 6, 2022
    Deadline: Not specified
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  • All right, all right - let’s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal to us. http://www.hollard.co.za Impressum The Holla...
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    HR Administrator

    Job Advert Summary    
    An exciting new opportunity has just become available in our Hollard Centre, People Shared Services. We are looking to recruit a HR Administrator.

    • To effectively action Recruitment, HR and benefit related admin transactions, in a centralized support function according to Company Policy, Process and Compliance within agreed SLA timeframes.
    • Responsible for the end to end processing of HR administrative functions relating to New Joiners, Current and Terminated Employees.
    • Supporting the HRBPs in the company’s recruitment process
    • Process all integrity checks including ITC, criminal, qualifications and ID verification for candidates entering the workforce and employee movement.
    • Preparing applicable HR documents as requested Organizing and updating employee personnel records in the People and Metro systems
    • Providing professional assistance and support for incoming telephone, e-mail and system generated requests/queries within the agreed SLA timeframe
    • Effectively manage tasks to ensure targets, deadlines and SLA requirements are achieved
    • Providing Monthly input to payroll for processing Keep up-to-date with company policies and legal compliance requirements
    • Weekly and Monthly reporting
    • Daily planning on the shared HRA calendar Liaising with stakeholders to ensure the overall success of related tasks
    • Adhoc projects within the HR admin space

    Required Knowledge and Experience    

    • 2- 3 years in a Generalist Human resources Assistant or Administrator position 1 of which has been solely responsible for the full life cycle of on-boarding, off-boarding or processing of internal movements.
    • Strong administrative & organisational skills Strong PC literacy, MS office and Sage people (Helpdesk experience advantageous)
    • High Accuracy with attention to detail
    • Problem solving
    • Excellent verbal, written and in-person communication skills
    • Stress tolerance and excellent time management skills
    • Deadline driven Report writing

    Educational Requirements    

    • Matric is essential
    • Relevant Diploma or Degree

    Closing Date: 8th, April 2022

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    Junior Accountant

    Job Advert Summary    

    • To prepare information required for the complete on of monthly results (processing of journals). To prepare and analyse monthly EVRs
    • Preparing and posting all allocations and recovery journals for OSUs. To assist OSUs to recover expenses
    • Post payroll journals in the general ledger to record salary expenses within Hollard monthly
    • Prepare and post journals for provisions in the general ledger
    • Update Expense Variance reports monthly
    • Timely and accurate preparation of P&L’s and EVR’s 
    • Analysis of expense variance reports and follow up on variances with CSU heads
    • Attend to queries relating to expenses
    • Assist with preparation of expense budgets and forecasts. Bea bale to prepare, review, and provide analysis and explanations on the prepared budgets and forecasts
    • Assist with defined ad hoc projects according to the departmental needs
    • Ad-hoc attendance to meetings as requested

    Required Knowledge and Experience    

    • 2-3 years finance experience 
    • Fully computer literate
    • Good communication skills – both written and verbal
    • Results and achievement oriented
    • Customer/SLA focused
    • Knowledge of Great Plains
    • Integrity
    • Problem solving

    Educational Requirements    

    • Matric Certificate
    • Studying towards a BComm

    Closing Date: 8th, April 2022

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    Senior Finance Manager

    Job Advert Summary    

    • Reporting directly into the Head Financial Reporting-Group and heavy matrix to the Head of Finance and Hollard Group CFO. The Senior FM of Reporting is responsible for Financial Reporting for the Life, Short term and Group Companies, Statutory reporting and providing technical support to finance function and business units
    • Responsible for all internal and external financial reporting requirements of the ST/Life Group
    • Provide strategic financial support in assessing business performance by monitoring the key regulatory risks, including insurance ratios, insurance reserving and other governance and risk management practices
    • Perform portfolio reviews in terms of business unit financial results, track KPI’s provide comments and insights
    • Manage the preparation of the monthly and quarterly Group financial reports, Board packs and Exco packs
    • Provide Finance leadership on Process Efficiency, Business Performance Measures and Management, Analytical Support and Predictive Analysis
    • Ensure financial controls are designed, implemented and managed within the financial reporting environment
    • Management of Group wide Planning and forecasting process across the Hollard Group
    • Provide technical accounting support to business units and drive implementation of technical standards in ST/Life Group
    • Research of changes to statutory and regulatory reporting requirements and responsible for the development of Hollard actions in response to the changes in particular to IFRS17
    • Manage the External audit relationship, coordinate the audit process as well as deliverables to Audit Committee
    • Manage the preparation of the consolidated Annual Financial Statements
    • Coordinate the regulatory reporting (FSCA, SARB, NCR)
    • Drive balance sheet management across the Group
    • Custodian of Hollard Group General ledger and Reporting tools
    • Manage, lead and guide the financial managers in the reporting team
    • Manage the relationship with the Actuarial and Tax teams and maintaining a high-level understanding of these functions and their impact on reporting
    • Ad-hoc finance reporting projects

    Required Knowledge and Experience    

    • A minimum of 8 years post articles experience
    • A minimum of 2 years management experience
    • Insurance Industry experience preferable
    • Knowledge of accounting packages, systems and controls including budgeting
    • Exceptional Business acumen and broad business knowledge
    • In depth knowledge of financial accounting and related processes
    • International accounting standards
    • People leadership
    • Related legislation
    • Stakeholder management
    • Excellent interpersonal communication skills
    • Analytical thinking skills
    • Strategic thinking skills

    Educational Requirements    

    • CA (SA)/CIMA

    Closing Date: 8th, April 2022

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    Agile PMO Chapter Lead.

    Role Objectives

    • Ensure that the Agile PMO best practice and modern trends are maintained and upheld as well as maintain continuous improvement of the Hollard Insure IT Project Governance Framework in line with such practices with an objective of establishing a culture of excellence in the field of Project Management, Scrum Masters and Agile Coaching. Develop and maintain effective business relationships throughout all areas of HI

    Key Responsibilities

    • Leadership responsibility for the people in the Chapter
    • Work collaboratively with the rest of the IT Manco team to deliver against the IT Strategy
    • Providing thought leadership on an Agile PMO based on the industry trends
    • Introduce “New Ways of Working” including adoption in Scrum Masters and ensure the successful rollout and implementation of change aligned to the SAFe Framework. Responsible for capacity management for the people in the team. Manage Project Communication and Reporting
    • Continuously find ways to improve project delivery
    • Act as Change Agent for the “New Ways of Working” and transition project Managers to Scrum Masters
    • Plan, Monitor, Control and Close projects. Assist in Program Increment Planning and Execution
    • Development & maintenance of a competent PMO team, providing leadership, succession and talent management through open communication and delegation of responsibilities and authority within a heavily matrixed operating environment. Provide informal and formal coaching support to team in their personal and professional development
    • In conjunction with HR, Recruit, select and retain highly qualified professionals
    • Work closely with and build excellent relationships with key stakeholders
    • Translation of and implementation of the Hollard Way, culture and values in the team

    Required Knowledge and Experience    

    • 3-5 years' experience on DevOps Tools e.g. Jira, Docker, Azure DevOps
    • At least 8 years’ experience as a Programme or Project Manager
    • A well-rounded understanding of short-term insurances and associated processes will be a distinct advantage
    • A very good understanding of personal lines and commercial lines insurance product knowledge

    Educational Requirements    

    • Project Management Thought Leadership
    • Proven track record of successfully managing IT projects. Sound understanding of short-term insurance
    • Strong understanding of Agile methodologies, SAFE, as well as modern Project Management practices
    • Strong presentation skills at Senior and Executive levels and Good communication including verbal and business writing skills

    Closing Date: 11th, April 2022

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    Helpdesk Support Agent

    Job Advert Summary    
    Job Purpose

    • To provide first line helpdesk support to internal customers, assisting them with hardware and software problems via phone, Jira service desk and remote access.
    • Accurately classify and log every ticket within the required timeframe
    • Assist clients telephonically and remotely using our remote support tools
    • Logging tickets with our third party Vendors
    • Ability to work on the Active Directory front end to create user accounts, resetting passwords and unlocking user accounts
    • Liaising with HR representatives for new user take on
    • Service Desk Administration adding new users and groups
    • Provide excellent customer service and achieve excellent customer satisfaction
    • Escalate and direct IT issues to the responsible team or manager
    • Providing feedback to clients when required
    • Ensure call abandonment rate is within 5% requirement
    • Ensuring that all tickets logged are resolved within the stipulated SLA’s
    • Ensure quick and timeously telephonic support is given to users
    • Provide valuable contributions to IT support team projects
    • Promote the Service Desk paperless process to the end user community

    Required Knowledge and Experience    
    Required Experience

    • MS Operating Systems working knowledge Windows7 and Windows 10 beneficial
    • MS Office Systems working knowledge, Office 2010, 2013. Office 365 advantageous
    • At least 2 years’ experience within an IT Helpdesk Administrator role
    • Min 1-year technical support experience.

    Required Knowledge and Skills

    • Time Management
    • Attention to Details
    • Teamwork and Interpersonal skills
    • Verbal Communication
    • Listening Skills
    • Good customer services skills

    Educational Requirements    

    • Matric
    • A+

    Closing Date: 6th, April 2022

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    Privacy Information Officer

    Job Advert Summary    
    Overall: Responsible (strategically and operationally) for Information Privacy and Compliance to POPIA and PAIA across Hollard and Third Parties by directing the development, implementation, co-ordination and oversight of privacy policies and procedures

    • Strategic direction, governance, and oversight
    • Develop a privacy strategy and governance across Hollard
    • Continuously implement the Target Operating Model to maintain a Privacy Way of Work and integrate the privacy function within Hollard
    • Inform and monitor Hollard’s privacy risk appetite and changes to it
    • Monitor the evolving data privacy regulatory landscape to keep visibility on trends, and best practices to adequately address current polices or standards  
    • Apply and interpret information privacy legislation, standards, and best practices
    • Develop privacy policies or privacy related policies and ensuring they are reviewed on an annual basis
    • Implement, monitor, and measure the effectiveness of the information privacy practices in line with the information privacy policies, standards, frameworks and strategies
    • Draft and maintain the PAIA manual and access requests from data subjects in a timely manner
    • Keep privacy notices and data protection clauses within agreements up to date or at least reviewed annually
    • Manage and report on the status of data privacy risk to internal and, where relevant, external stakeholders, including regulatory bodies
    • Keep up to date and maintain privacy Key Risk Indicators and identify and warn Exco and the Audit Committee of emerging risks. Develop how those risks may be managed, by providing actionable intelligence
    • Establish, maintain, and drive the Privacy Council where senior stakeholders and the Deputy Information Officers feedback to the Privacy Office on implementation progress and escalate any challenges
    • Appoint Deputy Information Officers for each Business Unit and provide direction to ensure privacy principles are applied across the Business Units
    • Hold Deputy Information Officers accountable for privacy compliance within their area/s
    • Provide guidance to the project managers and monitor progress on data privacy projects/tasks through bi-weekly forums.
    • Create a process for monitoring organizational practices to identify new processes or material changes to existing processes to ensure the implementation of Privacy by Design principles
    • Responsible point of call to the Information Regulator; Notify the Regulator of any privacy breaches and assist the Regulator to conduct investigations, if required
    • Notify data subjects of any privacy breach for remediation purposes
    • Address complaints in the PoPIA mailboxes
    • Facilitate data subject requests and ensure they are resolved timeously
    • Maintaining an effective data privacy incident and breach management program including testing this regularly)
    • Collaborate with IT/Information security to ensure the appropriate level of data security is applied as well as implementation of the Cybercrime Act
    • Understand IT systems, cyber security, and processes to ensure data is adequately protected
    • Select and maintain software used to automate operational processes such as data subject requests, direct marketing database and incident reporting
    • Ensure Third-party risk assessments are completed and monitor that data privacy gaps are remediated by third parties
    • Promote information privacy awareness throughout the organisation by providing training and written procedures that are made available to all staff. As well as drive awareness organisation wide
    • Maintain an inventory (PI Inventory) of the location of key personal data storage or personal data flows with defined classes of personal data
    • Consult with stakeholders throughout the organization on data privacy matters
    • Participate in investigations, reviews, approvals, incidents, and exceptions to address matters impacting the risk
    • Assess and conduct data protection impact assessments on business projects and requests to ensure that information privacy considerations are fulfilled
    • Ensure personal information is classified and only kept for as long as Hollard has a purpose to process it
    • Draft Reports to Group Exco, the Audit & Compliance Committee and any other relevant forum for reporting and governance oversight purposes
    • Stakeholder management

    Required Knowledge and Experience    

    • Knowledge of PoPIA, PAIA, GDPR and other relevant international data privacy laws -Level: Solid
    • Information security and cyber security knowledge -Level: Solid
    • Knowledge of Data Privacy Risk Management, Control and Assurance -Level: Advanced
    • Knowledge of relevant local and international regulatory environment including data privacy -Level: Solid
    • Knowledge of data governance and risk governance frameworks -Level: Solid
    • Knowledge of Compliance best practice -Level: Solid
    • Strong leadership Skills -Level: Solid
    • Intellectual and analytical Skills -Level: Solid
    • Good verbal and written communication Skills -Level: Advanced
    • Conflict Management skills -Level: Advanced
    • Change Management Skills -Level: Solid
    • Sound judgment and strategic abilities -Level: Advanced

    Required Behavioural Competence

    • Analysing and executive business report writing
    • Coping with pressures and setbacks
    • Strategic, entrepreneurial, and commercial thinking
    • Deciding and initiating action
    • Formulating strategies, polices, procedures and concepts
    • Leading and supervising
    • Persuading and influencing
    • Presenting and communicating information
    • Relating and networking
    • Cross functional collaboration

    Educational Requirements    

    • Degree in Information Technology/ Systems
    • (5 - 8) years’ experience in Data Privacy, IT, Compliance, Data Risk Management, Audit or Risk management
    • (3) years management experience

    Closing Date: 11th, April 2022

    go to method of application »

    Business Project Manager

    Role Objectives

    • To assist in the design, oversight and implementation of key strategic projects for the benefit of Hollard Insure
    • To develop and maintain effective relationships to enable project delivery
    • To be able to contribute to the desired objectives of projects through in-depth knowledge and application of problem-solving skills
    • To prioritise project delivery within an agile environment on behalf of client facing teams
    • To represent the Distribution team in forums affecting operations, technology and systems

    Key Responsibilities

    • Prioritisation of projects within an agile environment
    • Oversight, control and closure of projects relating to distribution
    • Collaboration between IT and business teams to deliver against key strategic projects
    • Problem solving and enablement of project delivery
    • Ensuring projects are delivered on time.
    • Ensuring appropriate process designs, including the correct business requirements
    • Steering of projects to ensure delivery of business value
    • Acting as Change Agent on key project implementation
    • Assistance in Program Increment Planning and Execution
    • Working closely with and building excellent relationships with key stakeholders
    • Communicating effectively with external (brokers) and internal stakeholders
    • Communicating status updates outside of the team
    • Gathering business requirements using interviews, document analysis, requirement workshops, surveys, business process descriptions, use cases, user stories, scenarios, business analysis and workflow analysis

    Required Knowledge and Experience    

    • Minimum 10 years’ insurance experience
    • Minimum 5 years’ project management / IT or Business experience

    Educational Requirements    

    • Matric & relevant Certificate or Diploma
    • Relevant Business or Insurance Qualification at NQF 5 level
    • Relevant Project Management Qualification
    • RE Advantageous

    Closing Date: 11th, April 2022

    Method of Application

    Interested and qualified? Go to Hollard Insurance on www.hollard.co.za to apply

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