Latest Jobs at Multichoice

Purpose of the Position:

• Create unique, engaging and hyper-local social media content to grow audiences across South Africa, Kenya, Nigeria and Ghana 
• Focus on daily engagement and tactical community-building activities 
• Work with the community mangers to drive brand love and positive sentiment in Kenya, Nigeria and Ghana
   

Key Performance Objectives

Tasks

Operational Delivery

Responsibilities

• Plan, brief and execute social media content for South Africa, Kenya, Nigeria and Ghana
• Support key local and international content; partnerships; product and other brand relevant campaigns
   
• Identify relevant tactical social media content and customer opportunities to grow brand love across all territories
• Assist in the coverage of events and work out-of-office hours as needed
• Available for after-hours posting or monitoring of social channels as needed
• Oversee Showmax related influencer campaigns
• Social media reporting and insights
• Proactively looking for new opportunities + monitoring of trends
• Manage PCAs of Showmax related competitions on social media
   

Qualifications Essentials:

Diploma
Qualification Preferred:

• Degree advantageous

Experience

• Minimum of 5 years’ experience in a social media content management focused role with a focus on Africa
• Minimum 3 years’ experience in community management 
• Proven ability to create high performing content for Facebook, Twitter and Instagram
• A clear understanding of social media metrics and how to report on them
• Up-to-date with relevant industry trends 
• Clear understanding of the entertainment landscape
   

Technical Competencies

• Content creation 
• Community management 
• Social reporting 
• Advanced copywriting skills
• Resourceful, creative, decisive 
• Excellent organisational skills 
• Ability to deal effectively with teams and individuals at all organisational levels
• Meet deadlines and complete tasks within a timeous manner
• Ability to perform under pressure 

Behavioral Competencies

• Attention to detail
• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking

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Purpose of the Position:

• This role provides oversight and is responsible for the internal controls and financial reporting compliance across the ROA/ Multichoice Africa Holdings (MAH) Group. This provide ROA management assurance on the integrity of the trial balance.

Key Performance Objectives

Tasks

Business Partner

• Maintain relationship and collaborate with Finance teams across countries, Corporate and Shared services
• Assist Corporate and in-country teams on resolution of accounting and finance issues
• Work on accounting and finance projects within the group

Financial accountability and oversight for countries

• Review the financial processes to strengthen, improve & standardise financial reporting and controls to deliver more efficient processes and an improved control environment,
• Support the FMs in the countries in maintaining the integrity of the General Ledger through implementing best practices, building capacity and implementing process for regular Balance sheet reviews within the countries
• Assist with the ERP financial systems changes/updates with guidance from MCG reporting team
• Accountable for GL Integrity management for ROA countries and corporate (Governance)
• Direct all ongoing activities associated with monthly, quarterly, half year and annual close.
• Interacts with internal auditors for Corporate and in-country the entities.
• Monitor the internal audit findings and drive resolution
• Responsible for maintaining an appropriate internal control environment around the financial reporting and close process
• Drive the balance sheet health across the group, including timely completion of balance sheet reconciliations and resolution of reconciling items.
• Technical lead for projects, leading standardisation of systems and processes
• Responsible for maintaining the Chart of accounts and ensuring compliance
• Ensure the implementation and maintenance of system, controls and procedures for the recording of accounting transactions
• Liaison between corporate and country teams in all matters relating to internal controls and financial reporting.
• Implement and drive review processes that impact the integrity of the trial balance to improve the quality of reporting
• Ensure reconciliations between financial systems i.e GP, Business Warehouse, BPC and HFM

People management and development

• Provide support to in-country Finance managers and MAH team
• Motivate team members and ensure that their efforts are recognised.

Qualifications

CA (SA)
Experience

• Minimum 3-5 years post article relevant experience in a similar role
• Solid SAP system experience
• Solid Great Plains knowledge and experience
• Solid HFM knowledge and experience
• Technical knowledge of current IFRS updates
• Advanced excel skills

Technical Competencies

• Advanced knowledge in General Accounting & Reporting
• Internal Controls
• Tax Accounting
• Exceptional attention to detail
• Ability to prioritize to meet multiple deadlines
• Ability to work under pressure in a fast-paced environment
• Deadline driven
• Interpersonal skills
• Customer orientated
• Advanced excel skills
• Knowledge of financial accounting theories and ability to apply them proficiently.
• Technical knowledge of financial accounting systems, Process automation, and Business Intelligence and analytics tools.
• Working Knowledge on Purchase 2 Pay, Order 2 Cash, Fixed Assets, Intercompany

Behavioral Competencies (List the key behavioral competencies)

• Relationship Building
• Persuading and Influence
• Accountability
• Teamwork
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking
• Conflict Resolution
• Decision Making
• Holistic Thinking

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Purpose of the Position:

• Define, Set-Up, and Manage the PMO Governance and Compliance activities in the Change and Adoption Space.

Key Performance Outputs

Tasks

Customer Relationship

• Identify project stakeholders, communicate their roles, define level of participation in project, map their communication needs and manage stakeholder engagement strategies through the project plan
• Manage each stakeholder group actively through the change cycle
• Manage the business change impact across process, systems and technology
• Understand roles, behaviours and operations and define strategies in the project schedule
• Coach customers and management where processes and systems are changed
• Ensure the change management process is led and supported together with the customer
• Capture client needs accurately in scope and ensure sign off by stakeholders
• Ensure satisfactory post implementation review by obtaining final sign-off from customers

Process and Outcomes

• Manage delivery of small projects according to recognised industry Project Management methodology
• Conduct effective resource negotiation and allocation by providing advice on project resource requirements, capacity and risk
• Ensure compliance to procedures, policies and guidelines
• Identify obstacles and escalate deviations from project through formal project governance channels
• Direct and coordinate activities and monitor delivery of resources deployed to the project
• Manage project resource performance together with the line manager
• Manage project performance review with senior project mentors 
• Monitor project performance and mitigate all project risk by ensuring effective project governance structures are  established and effectively managed
• Ensure the facilitation of Project Management  Forums' Sessions under guidance of  mentor

Lead Self

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the MCG vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.

Drive Change

• Contribute to a culture conducive to the achievement of transformation goals
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Qualifications

• Relevant qualification
• Scrum Certification
• PM Certifications (Prince2/PMP)
• PMBOK Certification
• ITIL & COBIT5 Certifications

Experience

• 2-3 years’ relevant experience in Managing Technical programs and projects
• Solid and proactive Stakeholder management skills
• Track record of defining and managing the PMO Governance
• Identify reporting KPI’s and translate them into measurable data for strategy reporting
• Define and Enforce governance & Report on Progress

Technical Competencies

• A robust understanding of systems and structures
• Risk Management
• Project Management
• Presentation Skills
• Enterprise architecture
• Process engineering
• SLA Management

Behavioral Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritization
• Analytical Thinking

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Purpose of the Position:

• This dynamic person would be responsible for articulating and telling the DStv brand story through authentic, purpose-built content distributed via paid media channels, strategic brand and influencer partnerships, and culturally insightful thought-leadership efforts. We're looking for a creatively ambitious, performance-driven candidate to lead the execution of strategic Content Marketing initiatives. The ideal candidate will have an understanding of paid media and ad technology, creative advertising functions, possess an operational and project managerial mindset, and have strong collaborative and communication skills.

This vibrant person would look after:

 Showmax Add-to-Bill marketing portfolio

• Add Movies marketing portfolio
• BoxSets marketing portfolio
• DStv.com Website editorial oversight
• DStv YouTube South Africa

Key Performance Objectives

Tasks

Content Marketing Strategy & Operational Excellence

• Execute complex, cross-functional, and cross-channel Brand Marketing and Brand & Influencer Programs
• Design, build and maintain the Multichoice digital presence
• Work with the SM to map out a content strategy that supports and extends marketing initiatives, both short- and long-term, determining which methods work for the brand and why - Continuous evolvement of strategy is a must
• Integration of content activities within traditional marketing campaigns
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Brainstorm new and creative growth strategies
• Ensure consistent global experience and implement appropriate localization/translation strategies
• Plan, execute and measure experiments and conversion tests
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Draft & execute digital consumer journey mapping
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies; provide thought leadership and perspective for adoption where appropriate

Budgeting, Planning & Organizing

• Deliver impactful and cost-effective marketing plans
• Monitor, analyse and report on competitive marketing strategies
• Manage budgets and timelines for paid media & creative production initiatives

People Management

• Manage team members to ensure effective delivery of business unit objectives
• Develop a high performing team by embedding formal performance processes
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
• Approve leave requests for team members and create a leave plan to ensure adequate coverage
• When required, initiate disciplinary processes for team members calling on support from Senior Manager in the team when required
• Resolve grievances raised by team members and escalate only if required
• Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with
• Motivate team members and ensure that their efforts are recognised

Qualifications

• Degree in Marketing, related degree or relevant experience
• Post Grad advantageous

Experience

• At least 4-6 years’ relevant professional experience in digital marketing, content, production, media, advertising and/or journalism
• Ability to juggle multiple priorities and excel in a lean work environment

Technical Competencies

• Negotiation skills
• Good communication skills
• Interpersonal skills
• Customer service orientation
• Outstanding presentation skills
• MS Excel skills
• Good financial/management accounting skills
• Any Adobe Suite or coding experience advantageous
• UX experience advantageous

Behavioral Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking
• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching

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Purpose of the Position

• The Network Operations Centre (NOC) Analyst is responsible for the management and monitoring of the day to day operations of our Network Operating Centre (NOC) operations in accordance with established policies and procedures

Key Performance Objectives

Tasks

Monitoring

• Provide NOC support to monitor the performance and capacity of computer systems using a variety of tools
• Analyse and look for hardware, software, and environmental alerts or malfunctions
• Ensure that a NOC support resource is assigned to an issue once identified

Troubleshooting

• When a problem impacts the IT services, work to triage or troubleshoot the problem, if possible NOC resource will have a standard operating procedure that will be followed; this may include coordinating with third-party vendors, customer contacts, or other internal IT teams

Reporting

• Report all systems and platforms (daily, weekly and monthly) standard reporting requirements
• Provide business and technical reporting outputs
• Provide trend reporting and analytics for NOC environment

IT Governance

• Keep abreast of relevant standards and the principles embedded within them.
• Drive NOC related IT policies and procedures

Qualifications

• A Diploma in IT or equivalent
• Post graduate qualification will be an advantage
• ITIL Qualification
• Experience working in a large telecoms or entertainment environment 
• Previous customer service, helpdesk or operations centre experience

Experience

• A minimum of 5 years’ experience in technical field, ideally within a large organisation
• Experience with managing an operational team and operating large scale infrastructure projects as well as experience with relevant infrastructure services (logging, monitoring and alerting) is key for this role.
• Experience of delivering first class customer service
• Technically astute in all areas of IT in a generic sense
• Proficiency in automation/configuration management systems tasks 
• A proven track record of incidence response and on-call process improvements
• Experience with monitoring tools 
• Experience working in an “on call” rotation environment
• Experience in managed services

Technical Competencies

• IT Monitoring
• IT Reporting
• IT Infrastructure
• IT Networks
• IT Systems

Behavioural Competencies

• Delegation
• Interpersonal Support
• Perseverance
• Analytical and Holistic Thinking
• Relationship Building
• Conflict Resolution
• Decision Making
• Coaching