Latest Jobs at Old Mutual

Job Description

This is a specialist role that is involved in the design and development of innovative product offerings as well as managing, maintaining and enhancing existing retirement products. The incumbent works at a team level and is accountable for service delivery within a function/team for time spans of between 3 months to 1 year.

• Undertakes the specialist functions of planning and coordinating the execution of market-/ competitor-/customer focused- research, interpreting findings and giving input into the creation of the product strategy.  

• Supports and facilitates the design and development of product propositions, including the planning of the feasibility, prototyping, testing, refinement, and changes.  

• Develops and defines a business case for the product development/build teams. 

• Undertakes effective ongoing stakeholder engagement, collaboration, communication and change management through all the stages of the product development and deployment cycle.  

• Defines and develops the product Customer Value Proposition and manages the final product testing and build with various business partners and stakeholders within a project driven environment.

• Undertakes the functions of rendering specialist product support, management of the current book, product enhancements and product performance tracking and reporting.

• Compiles detailed reports and presentations for the various stakeholder groups (Regulators, Trustees, Exco etc.).

Key Results Areas:

• Assessing and recommending decisive action relating to customer value for money

• Product development and implementation, including system testing

• Documentation, including product specifications and client facing material

• Ensuring client and marketing material are consistent with product rules

• Compiling reports

• Compiling presentations and facilitating presentations to groups

• Automating of processes and reports using programming techniques or analytics technology

• Investigations related to product rules, business optimisation and feasibility studies, including product strategy.

• Product reviews, both internal and competitors.

Role Qualifications, Skills and Experience required :

• Actuarial student with minimum of 7 actuarial credits

• At least 1 year’s work experience

• Strong technical skills and meticulous attention to detail

• Good interpersonal skills and ability to work in a team and across teams

• Comfortable working with all levels of business stakeholders (junior, middle and senior management)

• Excellent communication skills (both written and verbal)

• Ability to plan and prioritise

• Motivated self-starter who shows initiative, is proactive and looks for ways to improve existing processes

• Able to complete tasks within agreed timelines with limited guidance

• High levels of drive, energy and innovation

• Willing to learn and grow

Advantageous:

• Advanced Excel

• Programming skills (VBA, SQL, Python)

• Microsoft Office (Word, Excel, Powerpoint, Teams, Access)

Competencies:

• Strategy

• Innovation

• Leading with Influence

• Collaboration

• Customer First

• Execution

• Personal Mastery

 

Skills

 

Education

Bachelor of Commerce (BCom): Actuarial Science (Required), Bachelor of Science (BSc): Actuarial Science (Required)

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Job Description

Old Mutual is regarded as one of the Top Employer in South Africa and remains the Industry Leader in Financial Services and Insurance. We are rooted in our purpose of “Enabling Positive Futures” and believe that a great customer experience is anchored in a great employee experience. We strive to enable our employees to Unleash Their Greatness through a Great Career, at a Great Global Company, with Great Leaders, in a Great Culture with Great Rewards and Recognition.

ROLE DESCRIPTION:

This role is responsible to assist the Chief Operating Officer of Old Mutual LTD to have appropriate oversight of the key risk, compliance, audit and forensic matters facing the business. This role will assist with improving the control environment in the Capability Cluster (“CC”) through the implementation of the Group’s approved operational risk and compliance management frameworks, by assisting the business with the identification of key risks, the design and implementing of appropriate risk mitigating controls and implementing appropriate monitoring and reporting capabilities within the Cluster. This role interacts with Senior Management within the CC, 2nd line Control Functions and other key stakeholders within OML on a strategic level on risk and compliance developments that may influence the strategic direction of the Cluster. This role is individually accountable for achieving results through a team/s, over periods of 1-2 years.

SPECIFIC KEY RESULT AREAS:

Operational, Legal and Regulatory Risk

• Assists management with the pro-active identification of Operational (including IT and Digital), Legal and Regulatory Compliance Risks within CC.

• Co-create with management appropriate risk mitigating controls and actions

• Develop and monitor key risk indicators to enable management to proactively identify risks outside its risk appetite.

• Developing appropriate operational monitoring mechanisms to enable management to review the effectiveness of their controls.

• Facilitates control self-assessments with controls owners and 2nd line Control Functions, in line with the approved Group Framework and approach.

• Assist management with root cause analysis of risk events and key control breakdowns and assist management with implementation of process improvements.

• Coordinate compliance and risk efforts across the entire Cluster, including audits and forensic investigations, identifications of “IBAM’s” and actively manages the timeous implementation of agreed controls with management.

• Support Risk Policies owners within CC with the implementation of processes and controls to drive enhanced compliance levels in line with the policies and frameworks adapted by the Group.

• Provides accurate and timeous risk and compliance reporting to the Capability Cluster (CC) Exco and applicable subsidiaries in CC.

Compliance Assurance

• Co-operate with the 2nd line Regulatory Change Executive to understand how legislative changes will impact CC and to determine the work required to implement these changes.

• Assists management with the implementation of compliance requirements to ensure compliance in the most cost-effective way and provide support to the business with the design and development of controls within processes to ensure compliance with new, amended and current legislative requirements.

• Supports the business in applying the Group compliance methodology and framework and that the reported compliance risk profile is complete and quantified appropriately.

• Participates, on behalf of CC, in industry initiatives as appropriate. Such engagements will be done in accordance with the Group’s Regulatory Engagement Framework and in co-operation with the Compliance Control Function.

• Supports the execution of business and regulatory change programmes and /or continuous improvement initiatives to improve overall effectiveness and compliance.

• Participates in Cluster Exco’s, Pension and Retirement Fund Boards, and Board of reporting Entities within the Cluster, as required.

• Maintain exposures and events identified within CC according to the approved Group Frameworks and Processes.

Culture Change Agent

• Responsible for reinforcing and implementing a compliance and risk culture across the Capability Cluster.

• Drive compliance and risk-based thinking in business operations.

• Ensures appropriate training is provided to the business to fulfil their responsibilities with respect to compliance and risk.

Stakeholder Management (including Client Relationship Management)

• Engage as appropriate with Regulators on operational matters and in accordance with the Regulatory Engagement Framework.

• Establishes, influences, builds and maintains relationships with key stakeholders within the business to promote a compliance and risk culture and ownership.

Specific requirements for the role

• Thorough understanding of operational management activities and supporting IT infrastructures

•  Strong influencing, relationship building and collaboration competencies

•     Expertise in variety of governance functions, like risk, compliance and internal audit

•     Risk management expertise in developing single risk profiles, developing and evaluating risk mitigating actions and controls for effective reporting

•     Ability to interact at all levels within the organisation.

Team Effectiveness

•     Ensures team remains close to business, engaging regularly and deeply understanding the risks and issues facing the business, and the state of the control environment 

•     Works collaboratively with Capability Cluster management.

•     Balances own priorities with directing and motivating others.

•     Creates a climate for optimal performance.

•     Guides and directs staff to achieve operational excellence standards.

•     Individually accountable for staff time, tasks and output quality over periods of 3 months to a year.

•     Selects and grows staff to strengthen team capability.

 

Role Qualifications:

• 8 -10 years’ compliance and risk related experience, preferably in Financial services

• Advantages to have passed the prescribed regulatory examination(s)

• Comply with the Fit and Proper requirements in respect of Honesty and Integrity

 

Additional qualification and experience requirements

• It will be advantageous if the applicant has compliance experience in Long Term Insurance, FAIS, Pension Funds Benefit Administration and AML

• Management experience and track record

• Excellent written and verbal communication skills, especially presentation skills

• Solid integration and analysis skills

Core Competencies

• Strategic

• Collaboration (Relating)

• Leading with Influence

• Customer First

• Execution

• Innovation (Perspective)

• Personal Mastery (Learning)

KINDLY NOTE: UPDATED CLOSING DATE IS 15 OCTOBER 2021

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Job Description

To build, maintain and improve upon a system to manage existing customer data sourced internally across Old Mutual Corporate and externally. To ensure data compliance standards are met. You will work with a cross-functional team of specialists to source and deliver data solutions for Old Mutual Corporate. This position falls into our middle management category.

 

Job Key Result Areas

Continuous formation and structuring of customer data management system

• Educate and inform Customer Team as to the nature of data availability and traceability through the data management system, and ensure access as appropriate to maintain data integrity and compliance

• Work closely with Customer Research and Development function in ensuring access to existing data, and that new research data is fed into the data management system

• Identify and develop plans for the formation and structuring of a data management system to achieve ambition of understanding our customers better than anyone else

Sourcing and integrating customer data internally and externally

• Initiate and actively participate in discussions with stakeholders in order to inform identification of potential data needs and information traceability needs within and outside the business

• Proactively identify opportunities for informative customer data creation internal to the organisation and champion taking advantage of these opportunities with Business Owners across OMC and Capability Cluster

• Continuously identify all possible data sources (internal and external) that could contribute to a more detailed and informative picture of the customer

• Drive the acquisition of data from external sources and across different internal data sources

• Ensure data sourced internally and externally, and across multiple systems, is integrated and stored in the data management system to be accessible to meet changing business needs

Data governance

• Continuously monitor and seek to improve upon standards to ensure data is governed and managed at best practise standards

Collaboration with a cross-functional data management team

• Collaborate with specialists in diverse OM functions in order to optimise data management within the Customer team

• Set team project priorities based on business needs

• Manage a close working relationship between the Customer Data

• Management team and the Data team in Capability Cluster

 

Job Requirements

• Matric

• BSc degree in Computer Science or Informatics or Information Technology

• Min of 3-5 yrs relevant experience

• Experience in data management and data management systems

• Experience in quantitative and qualitative research in a corporate, customer-centric context

• Experience within a regulated industry, with banking or finance being advantageous.

• Strong communication skills

Ability to work within & across teams to achieve common objectives

Skills

Education

Bachelor of Science (BSc) (Required)

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Job Description

At Old Mutual Corporate, our target market are businesses and institutions in South Africa. This role requires you to obsess about our customers, to be deeply curious about businesses and the people behind the businesses to understand customers better than anyone else – including themselves! Generating customer insights through various techniques is the primary focus of this incumbent. These insights will be used to inform new solutions and/or processes as well as changes to existing solutions or processes.

Key Result Areas

Generate customer insights using a range of research techniques

• Provide assistance in defining the research question and null hypothesis

• Give input into the nature of research data required in order to finetune research results in research-related discussions

• Perform customer-relevant competitor, trends, external/economic environment and market research

• Tailor the qualitative or quantitative research technique to generate the appropriate customer insights Utilise the best research technique

• Have access to and be particularly skilled in a subset of the following research techniques:

• Interviews with C-suite Executives of Large Corporates and Business Owners of Small to Medium Businesses and other relevant stakeholders Desktop research

• Customer Journey Mapping

• A/B hypothesis testing

• Surveying

• Experimenting and Prototyping (UX skills requires)

• Adhere to confidentiality and intellectual property limits

• Syntheses and communicate research results

• Collaborate with other team members to join the dots in terms of what customers think. say and do to generate the relevant customer insights

• Use non-traditional techniques to source customers for research activities. Utilize and build a network with customers and potential customers.

• Jobs-to-be-done framework

• Customer immersion techniques using anthropology, behavioural economics and ethnography

Report on data analysis results to clarify customer implications and opportunities

• Interpret research and generate customer insights

• Collaborate with data management function to feed research results into data management system

• Report on research to substantiate decisions regarding Customer jobs to be done and opportunities

 

Job Requirements

• Matric

• Formal qualitative research education (Anthropology, behavioural economics, ethnography) or quantitative research education

• Experience in building customer relationships and sourcing candidates using non-traditional techniques - min of 3 yrs

• Experience within a regulated industry, with banking or finance advantageous

• Experience in various research methods and techniques

• Effective leadership and communication skills with the ability to work across multiple teams

• Experience and being particularly skilled: desktop research, interviewing, surveys, prototyping (UX skill), Experimentation, Customer immersion using anthropology, behavioural economics, ethnography, customer journey mapping, jobs-to-be-done framework essential

• Experience in B2B and B2B2C business models - advantageous

go to method of application »

Job Description

At Old Mutual Corporate, our target market are businesses and institutions in South Africa. This role requires you to obsess about our customers, to be deeply curious about businesses and the people behind the businesses to understand customers better than anyone else – including themselves! You must have the ability to connect the dots between what customers think, do and say leveraging existing customer data and multiple research techniques in order to generate recommendations on customer opportunities for new solutions and/or processes or enhancements to existing solutions and/or processes to maximize customer value. This position is forms part of our middle management category.

Key Result Areas

Synthesise and translate customer insights across multiple techniques and existing data and analytics into Customer-jobs-to-be-done framework and customer opportunities

• Identify customer opportunities resulting in new or enhancement of existing solutions or processes to maximize value to the customer via customer acquisition, cross-sell, up-sell and retention strategies, based on research output

• Translate the identified key customer insights into customer job to be done framework

• Recommend customer jobs to be done, explicitly supported by both Customer Team research analysis output and data analytics, to Customer Research and Development Manager

• Size and recommend customer opportunities worth pursuing further ensuring both customer and business value is well defined and articulated

Give input into the development of research methodology and techniques, as a Customer jobs-to-be-done Subject Matter Expert

• Identify key objectives and best techniques to generate the appropriate customer insights

• Assist Researchers in the development of customer surveys and interview schedules, using the Customer job to be done framework

Facilitate frequent and regular Customer jobs to be done workshops using techniques such as the jobs to be done framework, within the Customer Research and Development function

• Actions should include recommendations to facilitate value delivery to the customer and market as well as the business

 

Job Requirements

• Matric

• BCom Hons degree or formal qualitative research education (Anthropology, Behavioural Eeconomics, Ethnography) or quantitative research education

• Experience applying Jobs-to-be-done Framework – Essential

• Experience in interpreting quantitative and qualitative research results in a business context

• Experience within a regulated industry, with banking or finance

• Experience in desktop research, interviewing, surveys, experimentation, customer immersion techniques, customer journey mapping

• Experience in B2B and B2B2C business models

• Effective leadership and communication skills with the ability to work across multiple teams influencing to align and deliver

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Job Description

At Old Mutual Corporate, our target market are businesses and institutions in South Africa. This role requires you to obsess about our customers, to be deeply curious about businesses and the people behind the businesses to understand customers better than anyone else – including themselves! This role represent the Voice of the Customer and manage the newly formed Voice of the Customer capability. You will manage and oversee the research process within the Customer Team, from inception to reporting of results, in order to develop customer insights to inform Customer Jobs to be done and customer opportunities for the business. You will supervise a research team including a Voice of Customer Expert and two Customer Researchers. You will manage and plan deliveries and resources for the team, selecting the appropriate research technique for the various projects and make recommendations to the Directors of Small to Medium Enterprises (SME), and Large Enterprises (LE) and the Customer Officer, respectively, on customer opportunities to direct new solutions and/or processes or enhancements to existing solutions and/or processes. This role falls into the senior management category.

Manage the research process per project for the Customer team

• In partnership with Customer team create and manage mechanisms that connect leaders to the voice of our customers.

• Scale existing customer insight processes within to create a cycle of continuous improvement for products and services.

• Apply strong business analytics skills to synthesize the voice of the customer, business goals, industry trends into goals and objectives for the Customer Research team.

• Incorporate market and competitor research to develop key insights that provide inputs to jobs to be done design decisions.

• Sets the framework and drives execution of continuous customer insight generation and customer opportunity recommendation for our key customer segments being small, medium and large

• Makes recommendations to optimize customer value and identify new markets and customer segments that the business should tap into

• Identify the research question, paradigm and select the appropriate research methodology and techniques, including the nature of data required, in order to arrive at the required customer insights, for each research project within the Customer Team

• Collaborate with the Customer Team data and analytics function in order to establish the nature of data available for analysis

• Ensure that data results of new research projects are available to the Data and Analytics function to be loaded onto the data management system

• Ensure ethical and legal research practices are followed at all times

• Create, implement and manage a research project matrix for the research and development function, to see each project through to timeous and accurate resolution

• Manage research demand from various teams

• Oversee the translation of research outcomes and analyses into Customer jobs to be done and customer opportunities, and their timeous communication to the Directors of Large Enterprises and Small to Medium Enterprises and Customer Officer, as required

Manage team resources to facilitate best practice research outcomes

• Ensure research team has the necessary research tools (access to qualitative and statistical analysis programs, technology and other software) in place to meet research objectives

• Give input into Customer Team budget formulation based on anticipated research needs, and manage costs and waste reduction within this budget once implemented

• Manage budget and finances relating to research activity

Leadership of a cross-functional research and development team

• Collaborate with specialists in diverse OM functions in order to optimise research outcomes within the Customer team

• Set team research priorities based on business needs

• Define performance parameters and measurements for area under supervision

• Manage performance and service delivery of direct reports

• Ensure direct reports receive necessary training and development to be a high-performing team

• Prioritise development of direct reports through actively compiling and revisiting a personal development plan per report, in line with team and organisational priorities.

• Lead by example by supporting organisational change and culture shift initiatives

Provide quantitative and qualitative research expertise into market trend, customer experience and product development discussions

• Observe key customer facing processes to proactively identify research needs within OM

• Continuously investigate and recommend new research methodologies in order to gain a deeper understanding of OM’s target market

• Engage the services of external research agencies where required, in accordance with research budget

 

Job Requirements

• Matric

• Master’s degree with publishable research output or formal qualitative research education (Anthropology, behavioural economics, ethnography) or quantitative research education

• PhD advantageous

• 5-8 years relevant experience

• Effective leadership and communication skills

• Ability to work across multiple teams influencing to align and deliver

• Experience in the following techniques: desktop research, interviewing, surveys, prototyping (UX skill), experimentation, customer immersion using anthropology/behavioural economics/ethnography, customer journey mapping, jobs to be done framework– highly advantageous

• Experience within a regulated industry, with banking or finance

• Experience in B2B and B2B2C business models - advantageous