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Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
Read more about this company
What will you do?
Key responsibilities
General Administration of Group Life schemes
Capturing and reconciliation of premiums
Calculation and payouts of commission
Administration - conversion options
Annual cost calculations
Administration of Medical requirements
What will make you successful in this role?
Qualification and Experience
Matric with a C- symbol in either Mathematics or Accounting essential
At least 2 - 3 years knowledge of the Group Risk business relating to premium administration; member management and medical underwriting processes.
Strong numerical and analytical ability
Knowledge and Skills
Sound Knowledge of products, processes and services in the Group Risk environment
Computer literacy (Microsoft Office)
Understanding of rules and policy regulations with regards to schemes/funds
Advanced excel skills is a requirement
Experience on MIP workflow system will be advantageous
Behavioral Competencies
Proactive individual and self-starter
Good problem solving and decision-making skills
Ability to use initiative
Good customer services orientation
Good planning and organizational skills
Ability to work to deadlines and results driven
Demonstration of living the company’s values- being transparent, passionate and innovative
Core Competencies
Cultivates Innovation by creating new and better ways for the organisation to be successful.
Client Focus - Building strong customer relationships and delivering customer-centric solutions.
Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Resilience - Rebounding from setbacks and adversity when facing difficult situations.
Personal Attributes
Build a successful career with us
Turnaround time
About the job
Who are we?
Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.
What will you do?
This role exists in our Sanlam Reality business which focuses on the client engagement element of the group through it’s loyalty and rewards offering
What will make you successful in this role?
To be successful in this role, you will need to excel at the following:
Participate in the formulation of the Sanlam Reality sales and support strategy that must be executed within the SanlamConnect environment
Establish, nurture, and manage relationships with key stakeholders – Sanlam Reality management, SanlamConnect Manco, Intermediaries, Regional Marketing teams, and advisors
Lead the promotion of the Reality CVP within the SanlamConnect business (intermediaries and brokers) through effective intermediary and broker engagements – sales meetings, training, sales support. Represent Sanlam Reality at internal and external events – conferences, promotions, activations.
Provide regular sales performance reporting to key stakeholders (Sanlam Reality management, Regional Executives and General Managers, Business Managers, etc), supported with tactical plans to improve and/or maintain performance levels.
Provide sales support to intermediaries, brokers, and advisors to ensure that they have the necessary information and tools to promote Sanlam Reality to their clients.
Qualification And Experience
Tertiary qualification, a degree in a commercial or sales discipline will be advantageous.
2-5 years relationship and sales management experience, with experience in the SanlamConnect business being advantageous
1-2 years experience within the Loyalty and Rewards sector will be advantageous.
Knowledge And Skills
Conduct client/market research
Specialist product support
Product enchancements
Product performance tracking and measurement
Management of employees
Relationship management skills
Time management skills
MS Word, Excel, Powerpoint skills
Presentation skills
Knowledge of sales strategies and tactics
Knowledge of loyalty programs
Analysis of business and sales metrics
Personal Attributes
Business insight - Contributing through others
Financial acumen - Contributing through others
Organisational savvy - Contributing through others
Decision quality - Contributing through others
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
The closing date for applications is 25 August 2021
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
What will you do?
This role will be reponsible for the Infrastrcuture support and e-learning development for the Group Internal Audit division:
Infrastructure Support
Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution. Escalates more complex problems, but may manage the incident to completion. In addition, managing and monitoring the security in place over Group Internal Audit IT resources. Furthermore, responsible to provide support to internal auditors on the use of Microsoft Office software, as well as the general audit software used in Internal Audit.
eLearning Development
Responsible for the technical packaging of training material using a variety of tools, e.g. Articulate, Camtasia, Handbrake, etc. The technical packaging will include the record and edit of video and audio material. Training related administration will also form part of the role.Furthermore, responsible to provide training to internal auditors on the use of Microsoft Office software, as well as the general audit software used in Internal Audit.
What will make you successful in this role?
Infrastructure Support:
Deliver a first line support service by logging Incidents and service requests received verbally, telephonically and via e-mail.
Offering technical advice to end users. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Actively troubleshoot to identify, assess, record, resolve and/ or escalate incidents and service requests ensuring they are handled within the agreed SLA, according to the agreed processes and in a professional and customer sensitive manner.
Manage the availability and security of the Internal Audit IT resources.
Manage the transfer of electronic data to/ from the various clients as well as the statutory auditors.
Regular review of IT cost drivers as well as security controls in place to adequately secure Internal Audit IT resources.
Providing regular feedback to end users on outstanding active calls.
Provide user support to the internal audit users in respect of the general audit software.
Provide desktop support in respect of the use of Microsoft Office packages.
Manage a variety of tasks and activities which may require adjustments to priorities in order to satisfy business needs.
Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed.
Executing any task given to ensure great service delivery.
eLearning Development:
Assist with the recording and editing of video and audio material.
Design the video training based on provided training material.
Package the final training using a combination of tools, e.g. Articulate, Camtasia, Handbrake, etc. Training will be provided on any tools to be used for this purpose.
Assist with training related administration, e.g. provide supporting during online training sessions, assist with research on training topics, ad hoc communication to trainees, manage attendance registers, etc.
Develop Microsoft Office training material in respect of mainly Excel, Word and PowerPoint. Microsoft Office training will be provided in support of the development of the training material.
Setup training interventions and train Internal Audit staff on the use of Microsoft Office packages.
Setup training interventions and train Internal Audit staff on the use of the internal audit general audit software. Training to be provided in support of this training and support function.
Qualification and Experience
Education
Certification in:Microsoft Office (mostly Excel, Word and PowerPoint); AND/ ORField Service engineering/ MCSE (Preferred)
Certification in Graphic Design, Video and/ or audio editing/ creation (Advantageous)
Experience
2 years IT related experience
Knowledge and Skills
Business Requirements Definition
Client Delivery and incident handling
Problem Tracking Tool
Reporting and Administration
Technologies
Personal Attributes
Interpersonal savvy - Contributing independently
Decision quality - Contributing independently
Action orientated - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Application closing date: 19 August 2021
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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