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Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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Who are we?
- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
What will you do?
- Santam Operations, Commercial Contact Centre have a career opportunity available for Insurance Consultant base in Auckland Park. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
What will make you successful in this role?
This role is focused on, but not limited to; servicing broker requests, including enquiries.
- Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
- Dealing with general insurance and policy specific enquiries;
- Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
- Assisting to resolve all insurance queries within required timeframe and compliance requirements;
- Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
- Undertaking to adjust premiums in line with new asset values;
- Managing client expectation on expected turnaround times for submitted requests;
- Adhering to underwriting criteria and regional requirements;
- Assist with profiling the client with the best suitable product and underwriting criteria;
- Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
- Assisting in implementing solutions for improvement; and
- Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
QUALIFICATIONS AND EXPERIENCE
- Matric/ Grade 12
- 60 commercial lines FAIS credits
- A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous
- Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
- Minimum of 3 years’ experience in short term insurance commercial lines
KNOWLEDGE AND SKILLS
- Excellent verbal and written communication skills
- Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
- Ensure adherence to quality, compliance and accreditation standards
- Conduct efficient administration
- Optimising work processes
Knowledge and Skills
- Customer Service
- Administration
- Quality, compliance and accreditation
- Team Support
Personal Attributes
- Communicates effectively - Contributing independently
- Action orientated - Contributing independently
- Situational adaptability - Contributing independently
- Optimises work processes - Contributing independently
Build a successful career with us
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
- Drives results - Contributing independently
Turnaround time
- The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
- The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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What will you do?
MERIT FIELD ASSESSOR
Santam’s Merit Claims department have a position available for Motor Merit Field Assessor in Johannesburg.
The Merit Field Investigator will ensure that all flagged and segmented claims are comprehensively investigated to achieve conclusive results. The successful incumbent will maintain credibility by ensuring that all investigations are conducted in accordance with the Santam Claims Policy and Philosophy and Standard Operating Procedures and appropriate forensic investigation practices.
What will make you successful in this role?
- Handling of disputes that could arise between Motor merit field and intermediaries and / or claimants.
- Investigate and collate information on flagged claims.
- Conduct a field investigation on the claim.
- Review the claims documents and photos to validate the claim.
- Handle claim queries within the agreed service levels.
- Handle customers effectively and fairly in line with TCF.
- Finalisation of completed investigations within the agreed turnaround times.
- Regular liaison with management and staff at all levels of the company regarding high risk claims escalated/ flagged.
- Consultation with clients, Third parties, Business and Business Partners on a continuous basis regarding fraud and irregularities.
- Regular liaison with counterparts at other insurers.
- Regular liaison with Santam Forensic Services.
- Maintaining relationships with external resources as part collaboration, source of information and investigation purposes.
Qualifications and Experience
- Matric/ Grade 12
- Tertiary National Diploma or University Degree would be advantageous
- Short Term Motor Insurance experience 3 years or more
- 2-3 years’ claims experience
- Understanding of how to handle Motor Claims
- Previous experience in the investigation of motor claims
- Strong analytical abilities and evaluate trends objectively
Knowledge and Skills
- Investigative skills
- Administrative and Merit examination
- Excellent customer service skills and proven experience
- Basic Investigation of Claims
- Insurance knowledge Motor and Quality management
- An inquisitive mind and good questioning skills
Core Competencies
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
Build a successful career with us
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround time
- The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
- The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process
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What will you do?
- A position is available at Santam Shared Services: Quality Assurance for a position as a Quality Assurance Consultant in the Commercial Contact Centre (CLCC). The successful incumbent could be base in Cape Town (Bellville) or Pretoria (Menlyn).
Job purpose:
- The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to policies, procedures and customer experience whilst maintaining relationships with business partners.
- Quality Assurance also supports operations on the following skillsets; Policy Maintenance (all skillsets, including survey), Issuance of new business (including bulk business), Sales, Broker liaison officer, Centre of Expertise and Renewals, by conducting assessments on these roles and aligning QA processes as well as coaching in line with business strategy.
- Support the CLCC to sustain profitable growth through effective assessments and coaching of staff.
- Identify opportunities for assessments and coaching of staff for training or process improvement while facilitating employee development.
- The Quality Assuror will execute targeted audits of both live and historical interactions.
- Qualitative and Quantitative Reporting (Daily, Weekly and Monthly performance, trend analysis and calibration) will also form an integral part of the job requirement.
What will make you successful in this role?
Key responsibilities include:
- Plan and assist in conducting of regular quality and risk review procedures
- Accurate measurement data quality
- Identify improvement opportunities
- Provide feedback to Individuals and Leaders
- Implement improvement opportunities
- Keep up to date on internal and external developments and practice to ensure their input and advice is appropriate and forward looking
- Help to ensure that the CLCC operates in accordance with relevant regulatory and legal requirements and works to ensure that awareness of such requirements is raised and promoted throughout this area
- Collaborate on initiatives / projects
- Evaluating and measuring customer satisfaction and other performance outcomes
- Design and develop QA templates
Qualification and Experience
Qualification:
- Matric
- Insurance related qualifications an advantage
- Relevant NQF Level 4 - 60 FAIS credits (Commercial - Short Term insurance related)
Experience:
- 2 – 3 years Commercial experience
- Good understanding of contact centre processes, systems (namely, Policy Centre, Mainframe and WebE.
- Coaching skills and experience
- Previous Quality Assurance experience advantageous
- Excellent computer literacy, particularly Intermediate Excel
- Report writing experience an advantage
Skills:
- Attention to detail
- Process improvement skills
- Interpersonal sensitivity
- Good communication skills (verbal & written)
- Proficient in English and Afrikaans
Knowledge and Skills
- Call monitoring and assessments
- Coaching and developing consultants
- Training
- Process management and standards alignment
- Personal Attributes
- Manages conflict - Contributing independently
- Communicates effectively - Contributing independently
- Plans and aligns - Contributing independently
- Optimises work processes - Contributing independently
Build a successful career with us
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
Turnaround time
- The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
- The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
go to method of application »
What will you do?
- A great contract opportunity, Credit Controller, within Reinsurance and Underwriting Services, based in Tygervalley Bellville, has become available.
What will make you successful in this role?
- The successful candidate will be required to perform a credit control function. This will encompass the collection and follow up of outstanding debtors and allocating of monies received.
KEY RESPONSIBILITIES
- Collection of premiums from Intermediaries and clients.
- Processing of financial bordereaux’s.
- Receipting, allocating and reconciliation of premiums on JDE.
- Processing refunds.
- Optimizing processes.
- Implement and maintain accurate financial information
- Relationship building
- Assisting with queries and providing back-up support where required
QUALIFICATIONS AND EXPERIENCE
- Matric
- Minimum 2 years of working experience in a financial environment would be an advantage
- Accounting Knowledge
- Reconciliation experience
SKILLS AND KNOWLEDGE
- Ability to multi-task
- Excellent time-management skills
- Pro-active and problem solving
- Attention to detail
- Ability to work under pressure
- Good team player
- Analytical ability
- Strong client service orientation
- Dead-line driven
- Excellent communication skills
- Must be Computer Literate (MS Excel & MS Word)
- JDE and Mainframe (Persetel) knowledge
Personal Attributes
- Manages conflict - Contributing independently
- Demonstrates self-awareness - Contributing independently
- Optimises work processes - Contributing independently
- Action orientated - Contributing independently
Build a successful career with us
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
Turnaround time
- The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
go to method of application »
What will you do?
- To conduct or assist in risk based internal audit reviews, to deliver on the internal audit plan and provide Santam’s Audit Committee with independent assurance on the management of risks within the Santam Group (includes subsidiaries, portfolio managers, underwriting agencies and international partners). The role requires the individual to perform internal audit reviews, in terms of the internal audit methodology and the International Standards for the Professional Practice of Internal Audit.
What will make you successful in this role?
- On a high level, these are the requirements of the role for performing and completing the full audit cycle:
- Adherence to the Internal Audit methodology and the International Standards for the Professional Practice of Internal Audit
- Assisting management and the senior internal auditor with engagement planning (scope of the review);
- Obtaining adequate information and analyzing / evaluating accounting documentation, previous reports, data, flowcharts etc, for understanding the business;
- Identifying and documenting risks and controls;
- Developing audit procedures to test adequacy and effectiveness of controls;
- Documenting findings and validating them with management
- Discussions with management on findings as well recommendations;
- Root cause analysis
- Coaching trainee auditors
- Engage in continuous knowledge development regarding Insurance regulations, best practices, tools, techniques and performance standards.
Qualification and Experience
- Internal Audit Diploma or Degree
- CIA or studying towards CIA
- 3 to 6 years internal auditing experience (2 to 3 years in short term insurance)
- Articles would be an advantage
- Computer literate,Excel-Advanced, Word- Intermediate, ACL- Intermediate,Teammate
Knowledge and Skills
- Analytical ability and logical reasoning
- Excellent interpersonal, communication and networking skills
- Strong verbal and written communication skills
- Conflict Management & Negotiation skills
- Time management
- Team work
Competencies
- Collaborates – building partnerships and working collaboratively and inclusively with others to meet shared objectives
- Client focus – building strong client relationships and delivering client centric solutions
- Drives results – consistently seizing opportunities and achieving results even under tough circumstances
- Resilience – rebounding from setbacks and adversity when facing difficult situations
- Cultivates Innovation – Creating new and better ways for the organisation to be successful
- High ethical standards
- Problem solving
- Planning and organising
- Knowledge management and sharing
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What will you do?
- An exciting career opportunity exist for an Actuarial Analyst who will be based in Cape Town, Bellville.
The services that the Actuarial Unit provides to the Business Unit involves:
- Pricing of reinsurance contracts.
- The assessment of reserves and interpreting / assessing the development of loss patterns
- A high-level audit of territories in which Santam re operates, that is to say to visit and engage with clients to serve as additional eyes that we are not missing anything
- To provide statistical and exposure analysis of the Santam portfolio, as well as its Underwriting managers, so that the Buying Unit can purchase the most cost effective reinsurance protection for Santam.
- To be constantly assessing what tools, disciplines can we deploy that will enhance our efficiency of operation, speed of performance and add value to our business proposition.
What will make you successful in this role?
- Develop dynamic financial analysis models in ReMetrica to optimise reinsurance structures of Santam, Santam re and the MGA’s in Santam.
- Identify any potential shortfalls in the reinsurance covers of Santam and SEM insurance investments.
- Benchmarking of reinsurance treaty terms against peer treaties.
- Assistance with actuarial analysis and pricing of inward reinsurance treaties of Santam Re as and when required.
- Identify reinsurance opportunities for Santam Re.
- Modelling of our reserves and monitoring their sufficiency.
Qualification and Experience
- Actuarial , Statistical or Mathematical degree
- At least 3 years’ experience preferably in short-term actuarial work within the Financial Services Industry.
Knowledge and Skills
- Proficiency in MS Word , MS Excel, MS Access, VB, or other data analytical tools
- Experience in dynamic financial analysis software such as ReMetrica will be beneficial.
- Excellent report writing and presentation skills
- High numerical with strong logical/analytical ability
- Self-starter – this person MUST be able to work on their own and look out for work and how to tackle new problems
- Attention to detail
- Problem solving
- Knowledge of reinsurance and pricing of reinsurance treaties
Competencies
- Collaboration
- Drives results
- Customer focused
- Flexible and adaptable
- Cultivates Innovation
- Negotiating
- Business acumen
- Business Analysis
- Building networks and good relations
- Problem solving and Analytical ability
- Enterprising and commercial thinking
- Interpersonal skills and team work
Method of Application
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