Latest Jobs at Tracker Connect (Pty) Ltd

Introduction

• Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Consultant in the Customer Value Management Contact Centre situated at the head office based in Johannesburg. This candidate will be responsible to drive customer growth, conversion, service excellence, retention, and overall customer value for Tracker by delivering exceptional sales and service across consumer and business channels. This role focuses on lead conversion, upselling and cross-selling Tracker products and value-added services, while ensuring strict adherence to quality, FAIS, and customer experience standards.

Job description

• Drive customer growth, conversion, retention, and overall customer value across consumer and business channels.
• Handle inbound and outbound sales, retention, and service calls in line with campaign objectives.
• Convert leads to contracts and secure referrals in accordance with standard operating procedures.
• Upsell and cross-sell Tracker products, value‑added services, and accessories in line with policies and targets.
• Negotiate product and service adjustments based on customer needs, pricing structures, and Tracker’s sales and retention strategy.
• Deliver an exceptional customer experience through strong product, system, and service knowledge.
• Resolve customer queries, complaints, and escalations efficiently and professionally in line with SOPs and quality standards.
• Achieve productivity targets, service level agreements (SLAs), turnaround times, and conversion metrics.
• Adhere to quality assurance frameworks, objection‑handling scripts, and campaign‑specific requirements.
• Maintain full compliance with FAIS, Treating Customers Fairly (TCF), and all regulatory and internal policies.
• Provide accurate and timely feedback to stakeholders on lead status, performance, and customer outcomes.
• Support workforce optimisation and operational efficiency initiatives by adhering to schedules and procedures.
• Consistently demonstrate and live the Tracker CARE values of Care, Accountability, Respect, and Excellence.

Minimum requirements

• Matric (Essential)
• RE5 (Essential)
• FAIS Accreditation (Essential)
• MS Office knowledge (Basic or Intermediate Excel)
• Minimum 3 years’ contact centre experience in a sales environment
• Results-driven with strong initiative
• Customer-centric mindset
• Strong negotiation and objection-handling skills
• Resilient with high stress tolerance
• Analytical with attention to detail
• Effective conflict management abilities
• Team player with leadership potential
• Persistent and driven to exceed targets

Deadline:27th March,2026

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Introduction

• Tracker’s Sales Department in Centurion requires a consultant to promote TRACKER to the Dealer Industry and to meet sales targets. The objective is to provide a high level of visibility and support in order to increase installation volumes from this distribution channel. TRACKER requires a self-starter with an outgoing personality who can communicate confidently on all levels.

Job description

• Secure new business from Dealerships.
• Facilitate growth of installations at Service Centres.
• Provide policy/product information / training.
• Follow up service on existing and prospective clients.
• Client presentations.
• Area and market penetration.
• Query and account resolution.
• Achieve sales and operational targets set by management.
• Provide client service to both existing and prospective clients.
• Administration of sales contracts.
• Complete weekly activity reports.
• Attend to point of sale material at Dealership and Service Centres.
• Maintain set call rate.
• Achieve sales targets regarding assigned projects.
• Monthly stock takes at Service Centres.
• Demo account conversion and administration.
• Maintenance of Dealer File.
• Attend to necessary administration.
• Attend occasional after hour functions.

Minimum requirements

• Matric and a minimum of 1 year sales experience in a dealer/fitment centre environment or 3 years overall sales experience.
• Proficiency in MS-Office.
• Excellent presentation skills.
• Valid Driver’s License.
• Excellent communication and organizational skills.

Deadline:27th March,2026

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Introduction

• Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in Johannesburg.

Job description

• The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients according to the relevant SOP and company standards.
• Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.
• Accurate capturing of data and updating of client information while speaking with the client.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Meet targets as per Key Performance Agreement.
• Follow up on client’s outstanding queries.
• Accurate record keeping of statistics as per stipulated guidelines.
• Effective utilization of the post call service rating system
• Ability to interpret the financial system and assist clients with basic financial and legal queries.
• Contribute to effective retentions of customers through excellent query resolution. Show tolerance and patience in understanding customer complaints, and   ability to positively  turnaround the call.
• Post installation testing and unit related investigations. First line technical support for Tracker units.
• Distribution of Skytrax Service Requests after in-depth investigation and analysis was done on possible cause of problem.
• Adherence to schedules as determined on the Telephony system.
• Ensuring that electronic communication received within the Customer Service Division is handled efficiently in line with SLA’s and standards.
• Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service within the Customer Service division.

Minimum requirements

•  Matric
•  Minimum of 3-4 years Call Centre experience, of which 1 year dealing with a variety of queries and complaints  in Inbound and Outbound.
•  Tertiary qualification will be an advantage.
•  Technical, Financial and Credit Control background would be an added advantage.
•  A passion for customer service and a professional attitude at all times.
•  Knowledge of Tracker products and systems would be an added advantage.
•  The ability to cope with a constant changing and pressurised environment.
•  The ability to work in an environment where multi-skilling is required.
•  The incumbent should have excellent interpersonal skills and the ability to pay attention to details. 

Deadline:26th March,2026

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Introduction

• Tracker Sales department requires a representative based at Fourways dealership to promote TRACKER to the Dealer industry and to meet sales and operational targets. The objective is to provide a high level of visibility and support in order to increase installation volumes from this distribution channel. TRACKER requires a self-starter with an outgoing personality who can communicate confidently on all levels.

Job description
Key roles and responsibilities: 

• Be based on a Dealers Floor and perform the below duties-
• Be Responsible for the Demo and Pre Fit Dealer Accounts.
• Setting up and Maintaining Demo/Pre Fit Account Process and Procedures
• Monthly Audits
• Responsible for Monitoring and Achieving, required conversion on Demo Accounts
• Secure new business from Dealership.
• Facilitate growth of installations at Service Centres.
• Provide policy/product information.
• Follow up service on existing and prospective clients.
• Client training and presentations.
• Area and market penetration.
• Query and account resolution.
• Achieve sales and operational targets set by management.
• Provide client service to both existing and prospective clients.
• Administration of sales contracts.
• Complete weekly activity reports.
• Attend to point of sale material at Dealership and Service Centres.
• Maintain set call rate.
• Achieve sales targets regarding assigned projects.
• Monthly stock takes at Service Centres.
• Demo account conversion and administration.
• Maintenance of Dealer File.
• Attend to necessary administration.
• Attend occasional after hour functions.

Minimum requirements
Qualifications and experience required:

• Matric and at least 1 year Tele sales/Call center Sales experience in a sales environment.
• Proficiency in MS-Office.
• Excellent presentation skills.
• Valid Driver’s License
• Excellent communication and organizational skills.
• We Got You. At Home. On Roads. In Life.

Deadline:27th March,2026

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Introduction

• Tracker requires the services of a talented and experienced Monitoring Control Centre Operator within the 24HR Critical Services to provide professional call centre services aimed at calling clients to confirm safety after receiving monitored signal alerts from various tracking units.

Job description
Key roles and responsibilities:
Control Centre Duties and Functions

• Provide effective control centre services as per the agreed strategic objectives and targets.
• Receive all inbound and outbound occurrence and/or incident calls and e-mails.
• Log the information on the relevant system as per approved standard operating procedures (SOPs).
• Handover unconfirmed signals to the National Emergency Control Centre (NECC) for verification 
• Maintain and enhance stakeholder relationships by providing quality services with excellent telephone skills and etiquette.
• Identify callers by means of set authentication rules.
• Provide relevant stakeholders with continuous feedback as and when required.
• Capture and verify stakeholders’ information, queries, inquiries, questions and/or complaints and escalate where appropriate as per the relevant SOPs.
• Liaise with internal role players to ensure excellent service delivery to relevant stakeholders.
• Follow up with representatives to ensure that all calls and/or queries are resolved within the specified timeline as per the service level specifications.
• Escalate details of dissatisfied stakeholders to management.
• Execute the required call centre duties and functions in such a manner that all operational objectives and targets are effectively met as per the agreed quality and time standards.

Optimise Availability

• Ensure that all service level standards and regulations are strictly always adhered to.
• Ensure call readiness and available to service customers / clients.
• Contribute towards the continuous improvement of the department’s availability metrics.
• Ensure that all quality standards are met in the execution of every control centre activity within the MCC operational requirements.
• Adhere to all relevant policies and procedures.
• Report any deviations from procedures/processes to the Supervisor.

 Adhereance to Call Quality

• Provide effective control centre services that ensure all Quality Assurance standards and regulations are sufficiently maintained at all times.
• Ensure strict adherence to all agreed business rules as they pertain to all control centre duties and functions to provide excellent customer service on a continuous basis.
• Contribute towards minimising the risk profile of Tracker within the control centre by executing all duties in strict adherence to all relevant standards and regulations, as well as taking proactive measures where possible to reduce risk overall.
• Ensure that all quality metrics and standards are prioritised in call centre duties to contribute towards achieving customer experience strategic objectives. 

Minimum requirements
Qualifications, experience and competencies required:

• Matric/Grade 12 or Equivalent Qualification at NQF Level 4.
• Essential: 2 years of Call Centre experience.
• Essential: PSIRA Grade E certification
• Must be willing to work shifts and standby.
• Must be aware of the consumer POPI Act
• Reliable mode of transport
• Language Proficiency (English and one or more South African official languages)
• Analytical 
• Ability to multitask.
• Sound communication skills at all levels
• Collaborative and consultative style
• Planning, organising and control capabilities
• Assertiveness and decisiveness capabilities
• Professionalism
• Results driven
• Conflict management and negotiation capabilities
• Ability to work independently
• Ability to work in a team
• Ability to work/manage under pressure
• High degree of emotional intelligence
• Resilience
• Basic change management skills

Deadline:30th March,2026

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Introduction

• The Installation Services Co ordinator is responsible for providing comprehensive technical administrative support to the Installation Services department. The role ensures that technician documentation, assessments, vehicle and toolkit records, compliance updates, and operational data are accurately captured, maintained, and made accessible for managerial review.

Job description
Key roles and responsibilities

• Save and hyperlink Technician Post Assessment, coaching, and follow‑up assessment forms on the departmental drive. Allocate and record scores obtained for assessments.
• Ensure all technician files are updated, organised, and maintained on the system.
• Capture approved leave on the leave roster and request for technicians to be closed off for the approved period.
• Capture technicians’ daily activities and submit to the Installation Administrator for analysis.
• Manage MyTracker, Master Data Sheet, and Skytrax contact details.
• Update the vehicle sheet with new vehicle allocations or changes.
• Schedule vehicle services with approved dealerships.
• Request Scheduling to close a technician’s schedule for the servicing period.
• Ensure all technician PSIRA registrations and updates are processed and maintained. Coordinate and facilitate Polygraphs
• Provide telephonic support to technicians and Quality Assessors (QAs).
• Take and manage uniform orders for technicians.
• Assist management with ad hoc administrative requests as required.

Minimum requirements

• Matric / Grade 12 (Essential)
• 2–3 years administrative experience within a technical, operations, installation, or field services environment
• Experience with Tracker systems, documentation control, technician support, or operational admin
• Good communication skills are necessary and computer literacy compulsory with proficiency in Microsoft Office (Excel, Word, SharePoint, Teams).
• Certificate or Diploma in Administration, Operations, or Business Support (Advantageous)
• High attention to detail and accuracy in record‑keeping
• Ability to work with operational, technical, and field‑based teams
• Strong problem‑solving and coordination abilities

Deadline:27th March,2026

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Introduction

• The Installation Services Co-ordinator is responsible for coordinating and supporting all installation-related activities for service centres and technicians. This role ensures accurate administration, effective communication, and ongoing operational support to fitment centres, regional offices, and internal stakeholders. The incumbent plays a key role in maintaining system accuracy, coordinating training and compliance requirements, monitoring service requests, and fostering strong working relationships across all departments and fitment centres.

Job description
Key Roles and Responsibilities

• Creating service centre /technician applications with all relevant documents and general office administration.
• Ensuring technician codes and fitment centres are loaded on all systems and issued.
• Co-ordinating training and polygraphs
• Resolving all e-mail and telephonic queries related to fitment centres.
• Keeping updated records of fitment centres and technicians.
• Providing on-going training/ support to all fitment centres on the My Tracker site and CRM.
• Distributing work to the regional offices and fitment centres.
• Responsible for fitment centres Reports.
• Providing frontline and general admin training to fitment centres.
• Monitoring all Service Requests for the fitment centres.
• Relevant Purchase orders
• Dealing and interacting with all departments and fitment centres at all levels and maintaining good working relationships

Minimum requirements

• Matric with minimum of 1 years Service Administration experience.
• PSIRA Grade E Registered and Active
• The suitable candidate will have an above average knowledge of al Tracker Systems.
• Good communication skills are necessary and the application must be able to speak , write and  read English.
• Computer literacy is compulsory.
• Attention to detail and accuracy is essential
• The relevant candidate must energetic, motivate, have a sense of urgency and Customer Centric.

Deadline:26th March,2026

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Introduction

• Tracker requires the services of an Installation Technician in the Installations Department. This department is responsible for effective installations of sophisticated electronic equipment into various types of vehicles. This position requires the candidates complete all tasks schedule by the scheduling department efficiently and according to the set Tracker standards. The candidate will also be required to support the existing organization, the staff within the department, the different departments and the branches in the various regions when required. The candidates must be customer service driven and be able to work independently. Attention to detail and meticulousness is an inherent requirement of the job. The candidate must be well presented.

Job description

• Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses and plant machinery.
• Perform the installations as per the set standard of quality.
• Perform the installations at a site convenient to the customer.
• Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
• Complete all relevant documentation associated with the installation.
• Provide customer service in accordance with a set standard.
• Be responsible to determine and request additional

Minimum requirements

• Minimum 3 years’ experience as an auto electrician, motor mechanic, installation of Tracking devices, vehicle accessories and vehicle alarms.
• Grade 10. Matric will be advantageous
• Grade E PSIRA registration 
• National Technical Certificate in Automotive Electronics/Motor Mechanic would be advantageous
• Valid driver’s license (not less than 12 months)
• Computer literate
• The candidate must possess good communication and administrative skills.
• Possess good fault-finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.
• Excellent Communication Skills
• Excellent customer service skills
• Self-disciplined and self-motivated
• Sharp Problem-Solving Skills
• The Ability to Work Within a Team
• Creative Thinking

Deadline:31st March,2026

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Introduction

• Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents in the Acquisitions Call Centre situated at the head office based in Johannesburg.

Job description

• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers’ quality standards and values
• Selling value-added services
• Up-selling of Tracker products
• Obtaining referrals from new Tracker customers
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements
• Establishing, building and maintaining relationships with our various partners
• Contract administration, feedback and daily statistical reporting.
• Scheduling fitments of Tracker units
• Rescheduling appointments
• Checking/Maintaining high Quality of schedules
• Management of potential cancellations

Competencies Required:

• Selling skills (objection handling & negotiation)

Customer centric

• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing

Minimum requirements

• Matric
• Minimum 1-2 years previous call centre experience in a sales environment is essential
• RE 5, 120 FAIS credits advantageous
• MS Office knowledge (Basic or Intermediate Excel) 

Deadline:31st March,2026

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Introduction

• The Installation Support Administrator provides administrative and coordination support to the Installation Support function, ensuring effective management of fitment centres and technicians. The role includes system administration, record‑keeping, training coordination, query resolution, reporting, and purchase order processing, while liaising with internal departments, regional offices, and fitment centres to support efficient installation operations.

Job description
Duties and Responsibilities

• Provide administrative, organisational and scheduling structure support.
• Ensure that all work assigned to staff are attended to in HOD absence.
• Prepare a variety of documents, requisitions, purchase orders, resolution and other correspondence.
• Initiate and respond to written and verbal correspondence, including composition, editing and distribution.
• Maintain appointment schedules, calendars, and coordinate travel arrangements.
• Event planning and coordination (National Fitment Centre Awards).
• Coordinate and organise meetings, meeting minutes and records.
• Receive and screen communications in HOD absence, including telephone calls, mail and email, and provide assistance using independent judgement to determine that requiring priority attention; research and respond to communication as appropriate.
• Perform special projects and other duties as required.
• Purchase orders and Payments (Reconcile records).
• Review and summarise miscellaneous reports and documents.
• Organising and storing information and records, and implement record retention policies and procedures.
• Follow up on assignments given to the management staff and provide status reports to HOD.
• Report on monthly management accounts; investigate monthly expenditure on the GL5 reports, quotes and invoices.
• Report on level 1 budget preparations (working alongside manager to, prepare comments and future budgets to capture on Hyperion).
• Provide information to other business units or departments, internal and external parties and organisations, committees involving specialised and technical subject matter.
• Draft and communicate memos to Fitment Centres regarding policy changes.
• Participate in management contract negotiation strategy planning meetings, preparing draft proposals for management, providing clerical support during contract negotiation sessions, and follow up on items discussed as appropriate.
• Monitor work sites to ensure compliance with established methods, guidelines, standards and procedures.
• Arrange for regional installation of signage to Tracker approved Fitment Centres.
• Establish a worthy working relationship with each supplier in order to obtain the maximum reliability and commitment.
• Quotes and invoice processing for payment on completed signage.
• Negotiate quotations with signage suppliers.
• Obtain visuals before and after signage, managerial approval needed.

Minimum requirements
Qualifications, Skills and Experience

• Matric with at least 1 year Contact Centre experience.
• Computer literacy.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded. 
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.

Deadline:26th March,2026

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Introduction

• Tracker requires the services of a talented and experienced Human Capital Business Partner to service the IT, Development and Engineering. The HCBP will provide Human Capital advice and support to the Business Area Heads and their teams and work closely with the business unit/department to define and translate Business Unit strategy into specific Human Capital actions and additionally, defines Human Capital support requirements and work with the rest of the Human Capital team to meet these requirements.

Job description

• Advising, coaching and supporting line managers and staff on employees on the full range of HC functions and services - including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, induction, development and training, staff employee wellness, organizational design and academic probation – to ensure consistency with relevant legislation and company HC policy and procedures
• Undertaking specific projects, in consultation with line management, to facilitate HC activities and enhance client service
• Providing timeous and relevant HC management information
• Delivery on staffing sourcing – ensuring high quality employees’ staff for the business unit/department
• Implementation of the full performance management cycle in the business unit/department
• Driving the values and creation of a great working environment at business unit/departmental level
• Help identify, prioritize and build organizational capabilities, behaviours, structures, and processes
• Implement Human Capital Policies and Procedures (Employee Relations, Recruitment & Selection) at business unit/departmental level
• Handle employee relations/dispute resolutions in areas of responsibility including CCMA/Labour court matters.
• Responsible for execution of all people processes in the employment and business cycle, in line with policy and legislation - recruitment, psychometric assessments, induction, L&D, EE planning, retention, career management, rewards etc
• Support line management in forecasting and planning the talent pipeline requirements in line with the business unit/department’s strategy
• Facilitate line of sight initiatives to build a high-performing organization aligned with the strategic leadership agenda
• Facilitate and promote employee engagement and feedback, in line with the company’s vision to be employer of choice
• Provide expert advice and coaching to employees where appropriate
• Human Capital Reporting
• Identify and Implement change interventions.
• Administer skills audit processes to identify the skills needs of the organisation and report on it.

Minimum requirements

• A degree in Human Resources Management, Labour Relations or Industrial Psychology or equivalent qualification
• MAP or similar Management Development Programme will be advantageous
• Minimum 5 -7 years’ experience as a Human Capital Generalist
• Strong employee relations experience is essential
• Strong interpersonal skills
• Ability to manage multiple priorities and meet critical deadlines
• Understanding of Change Processes
• Understanding of Performance Management and improvement processes
• Human Capital Information Systems understanding
• Basic Project Management skills
• Knowledge of BCEA, Employment Equity, Labour Relations Act and Skills Development Acts
• Knowledge of career development methodologies
• Willing to travel.

Deadline:27th March,2026

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Introduction

• Tracker requires a Business Sales Consultant in Cape Town that will report to the Business Sales Manager. The position will suit a self-starter with an outgoing personality and mature attitude who can communicate confidently at all levels. The ideal candidate must currently be active in the corporate industry. We offer industry leading company benefits, a competitive basic salary, and large commission earning potential.

Job description

• SOLUTIONS SELLING - Identify opportunities and generate sales in the corporate sector (SMME and Large commercial customers)
• Strong cold-calling capabilities and perseverance to continuously fill a pipeline
• Maximise sales opportunities:
• Achieve monthly, quarterly, and annual installation and revenue targets
• New Business focussed, identify and prospect new customers and markets
• Work with other sales channels within Tracker (dealer, broker and fitment centre) to maximise sales opportunities
• Maintain, manage and grow penetration into an existing customer database
• Provide excellent service and support to both existing and prospective customers
• Manage and action leads received from internal and external partners within timeframes determined by management
• Maintain Industry, Product, and Technical knowledge as determined by management which is measured through regular assessments
• Presentations to all levels including senior/executive management
• Accomplish expected activity levels determined by management
• All administrative functions required of the role, including preparation and submission of quotations and reporting to management

Minimum requirements

• At least 5 years sales experience in Corporate/Business/Automotive markets
• Completion of recognized formal sales training courses or relevant experience
• Computer literate: MS-Office suite
• Excellent presentation and negotiation skills
• Excellent communication, organizational and time management skills
• Customer and service orientated
• Proven track record of sales target achievement
• Self-motivated, solution driven and passionate about sales
• Valid Driver’s License

Deadline:30th March,2026