Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the last 20 years.
Through a culture of continuous innovation...
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Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Consultant in the Customer Value Management Contact Centre situated at the head office based in Johannesburg. This candidate will be responsible to drive customer growth, conversion, service excellence, retention, and overall customer value for Tracker by delivering exceptional sales and service across consumer and business channels. This role focuses on lead conversion, upselling and cross-selling Tracker products and value-added services, while ensuring strict adherence to quality, FAIS, and customer experience standards.
Job description
Drive customer growth, conversion, retention, and overall customer value across consumer and business channels.
Handle inbound and outbound sales, retention, and service calls in line with campaign objectives.
Convert leads to contracts and secure referrals in accordance with standard operating procedures.
Upsell and cross-sell Tracker products, value‑added services, and accessories in line with policies and targets.
Negotiate product and service adjustments based on customer needs, pricing structures, and Tracker’s sales and retention strategy.
Deliver an exceptional customer experience through strong product, system, and service knowledge.
Resolve customer queries, complaints, and escalations efficiently and professionally in line with SOPs and quality standards.
Achieve productivity targets, service level agreements (SLAs), turnaround times, and conversion metrics.
Adhere to quality assurance frameworks, objection‑handling scripts, and campaign‑specific requirements.
Maintain full compliance with FAIS, Treating Customers Fairly (TCF), and all regulatory and internal policies.
Provide accurate and timely feedback to stakeholders on lead status, performance, and customer outcomes.
Support workforce optimisation and operational efficiency initiatives by adhering to schedules and procedures.
Consistently demonstrate and live the Tracker CARE values of Care, Accountability, Respect, and Excellence.
Minimum requirements
Matric (Essential)
RE5 (Essential)
FAIS Accreditation (Essential)
MS Office knowledge (Basic or Intermediate Excel)
Minimum 3 years’ contact centre experience in a sales environment
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