Latest Opportunities at Servest SA

Minimum Requirements

• Grade 12 or equivalent
• Own vehicle
• MUST have Valid Firearm competency certificate
• Must have National Key Point accreditation
• Grade B PSIRA Registered
• 2 Years Security Operational experience
• 3 Years training experience
• Registered PSIRA Grade A Instructor
• MUST be a Registered SASSETA Assessor/Moderator
• MUST be a registered Fire Arm Accredited Training Officer with PFTC
• Experience as Facilitator/Assessor/Moderator

Duties & Responsibilities

Course Administration;

• Participate in effective planning, scheduling and implementation of the training intervention to meet the company’s needs with focus on core skills identified;
• Liaise with the Training Administrator in compiling training material, documentation and evaluation feedback reports;
• Submit weekly training reports

Facilitation:

• Conduct and facilitate various training interventions;
• Provide on the job and off the job coaching to employees in order to improve business performance;
• Evaluate effectiveness of training and make the necessary changes in training material and/or training delivery methods;
• Plan and prepare for a learning event;
• Complete course related administration,
• Preparing the learner for assessment and conduct formative assessment;
• Keep of prescribed records i.e. daily attendance register etc.;

Assessment:

• Brief and advise learners on assessment process;
• Orientate learners on unit standard requirements;
• Plan assessment process;
• Identify special needs of the learner;
• Select and develop relevant assessment instruments;
• Conduct the assessment and assess the competency of the learner against learning outcomes and provide proof of assessments;
• Evaluate evidence that is submitted by learner;
• Record assessment process and outcomes;
• Provide feedback to learner and management;
• Complete all and any relevant documentation, i.e. Assessment Report etc.;
• Record learner achievements and provide input to administration staff.

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Minimum Requirements

• Matric
• Qualification in one of the following areas marketing, sales, operations, business management or customer service.
• Minimum 2-3 years relevant client/customer service experience
• Proficiency in MS Office, as well as CX/CRM software.
• Persuasion skills
• Ability to use positive language.
• Product knowledge
• Time management skills

Duties & Responsibilities

• Tracking all points of client engagement, addressing client queries, and identifying ways to improve our client services.
• Responding to client queries in a timely and effective manner, via phone, email, social media, or chat applications, occasionally in person.
• Documenting and logging issues, as well as client compliments and complaints.
• Follow up with clients on resolution/progress.
• Working closely with the ops team to ensure the gap is bridged between the client and ops on complaints/issues.
• Identifying client needs and taking proactive steps to maintain positive experiences.
• Conduct telephonic Client Service surveys.
• Weekly/Monthly Reporting on activities and progress on CRM system
• Provide a positive client experience to retain and grow our clients.
• Identifying gaps that needs to be bridged on improving the service we deliver to our clients.
• Driving a customer-centric culture.

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Minimum Requirements

• Matric
• Diploma/Degree
• Minimum 4-5 years relevant experience within the cleaning industry
• Minimum of 5 years in a customer facing role
• Proficiency in MS Office, as well as CX/CRM software.
• Valid driver’s license
• Ability to work well under pressure
• Problem solving skills.
• Emotional intelligence

Duties & Responsibilities

• Building and maintaining a relationship with allocated accounts, and visiting these at least once a quarter or as per client’s requirements
•  Minimum of X client visits per week
• Ensuring that all cancellations / threatened cancellations are addressed as follows:
• Respond to client within 1 hour of notification.
• Meet with client within 48 hours of receiving notification (NSKAM / Operations Director / Managing Director to assist)
• Address all client concerns timeously
• All cancellations must be recorded.
• 3 months forecast required on possible losses (recorded)
• Report and ensure corrective action are taken with regards to any breaches in delivery with the operational team (Ops/Branch and Regional managers)
• CRM Management - Sales Force must be updated on a weekly basis - ensuring that the integrity of the information inserted into the management system is not comprised and to ensure there is validity and it is adding value to the business/retentions.
• Analysis/unpacking of lost business reports & CPR reports – corrective actions to be implemented based on analysis to mitigate losses.
• Client negotiations to ensure optimised site profitability
• Collaborate with the operational team to ensure that contractual obligations are met (clients to be held to signed contract)
• Upsell on existing service(s) & completing tenders on existing clients with the support of the operational team and submission by the Tender Administrator/Tender manager.
• Contract resigns – as per portfolio prior to lapse/expiry of current contract. – 90%
• To be able to draft Costings, proposals, addendums, Service Level Agreements
• Do site survey and reports when required.
• Identify new opportunities for the company – lead generation to sales.
• Timeous response on queries received. – Communicate with client on receipt of query and depending on risk it must be resolved with 48Hours.
• Feedback and communication with all internal departments – management, sales, operations, finance, debtors’ liaison, and clients
• Ensure that annual increases are communicated to all clients allocated to him / her and ensure that billing adjustments are done timeously.
• Attend weekly feedback meetings with your NSKAM.
• Attend monthly sales meeting with Divisional Sales Manager
• There may be additional duties or changes to the above description – flexibility is key

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Minimum Requirements

• Matric
• Diploma/Degree
• Minimum 4-5 years relevant experience within the cleaning industry
• Minimum of 5 years in a customer facing role
• Proficiency in MS Office, as well as CX/CRM software.
• Valid driver’s license
• Ability to work well under pressure
• Problem solving skills.
• Emotional intelligence

Duties & Responsibilities

• Building and maintaining a relationship with allocated accounts, and visiting these at least once a quarter or as per client’s requirements
• Minimum of X client visits per week
• Ensuring that all cancellations / threatened cancellations are addressed as follows:
• Respond to client within 1 hour of notification.
• Meet with client within 48 hours of receiving notification (NSKAM / Operations Director / Managing Director to assist)
• Address all client concerns timeously
• All cancellations must be recorded.
• 3 months forecast required on possible losses (recorded)
• Report and ensure corrective action are taken with regards to any breaches in delivery with the operational team (Ops/Branch and Regional managers)
• CRM Management - Sales Force must be updated on a weekly basis - ensuring that the integrity of the information inserted into the management system is not comprised and to ensure there is validity and it is adding value to the business/retentions.
• Analysis/unpacking of lost business reports & CPR reports – corrective actions to be implemented based on analysis to mitigate losses.
• Client negotiations to ensure optimised site profitability
• Collaborate with the operational team to ensure that contractual obligations are met (clients to be held to signed contract)
• Upsell on existing service(s) & completing tenders on existing clients with the support of the operational team and submission by the Tender Administrator/Tender manager.
• Contract resigns – as per portfolio prior to lapse/expiry of current contract. – 90%
• To be able to draft Costings, proposals, addendums, Service Level Agreements
• Do site survey and reports when required.
• Identify new opportunities for the company – lead generation to sales.
• Timeous response on queries received. – Communicate with client on receipt of query and depending on risk it must be resolved with 48Hours.
• Feedback and communication with all internal departments – management, sales, operations, finance, debtors’ liaison, and clients
• Ensure that annual increases are communicated to all clients allocated to him / her and ensure that billing adjustments are done timeously.
• Attend weekly feedback meetings with your NSKAM.
• Attend monthly sales meeting with Divisional Sales Manager
• There may be additional duties or changes to the above description – flexibility is key

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Minimum Requirements

• Grade 12 (mandatory)
• Relevant qualification will be an advantage
• Minimum of 3-5 years' experience in the similar role preferable
• Facilities Management/ Built Environment sales experience
• Computer literacy on MS Office Packages (MS word, Excel, PowerPoint) competency
• Have own reliable vehicle with a valid driver’s license

Duties & Responsibilities

• Sales hunter to acquire new business
• Following-up on leads provided from other business units
• Regular canvassing of all areas and networking within the Servest Group
• Optimising sales by achieving a high call rate to the right people in the right organisation
• Delivering excellent sales presentations
• Preparation, submission and follow ups of professionally prepared quotes to clients
• Preparation of orders and ensuring all necessary documents are attached
• Keeping up to date with latest trends and ensuring good product knowledge
• Consistently achieve sales targets and business objectives
• Ensure all proposals and tenders meet the minimum required brand and quality guidelines
• Achievement of budgeted sales.
• Design and presentation of highly professional bid documents.
• Design and presentation of innovative, relevant and competitive solutions.
• Build and maintain senior relationships both internally and with target clients.
   

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IF YOU HAVE A PASSION FOR THE SECURITY INDUSTRY APPLY NOW!

Minimum Requirements

• COMPLETED MATRIC
• GRADE C PSIRA REGISTERED (A MUST)
• MUST BE A GO GETTER
• MUST BE INTERESTED AND WILLING TO LEARN
• EXCELLENT COMMUNICATION SKILLS
• MUST BE RESIDING AROUND SPRINGS, KWA-THEMA, BENONI, ETWATWA AND WATTVILLE
• HAVE AN INTEREST IN THE SECURITY INDUSTRY
• MUST BE UNDER 29 YEARS OF AGE

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Minimum Requirements

• Matric
• Relevant tertiary qualification
• Minimum of 1-3 years experience in the hygiene industry or similar
• Must have experience in installations 
• Must have a Valid Drivers Licence 
• Good communication, reporting and admin skills
• Computer skills 

Duties & Responsibilities

• Conduct installations, repairs and removals of hygiene equipment.
• Repair all washroom equipment, including washroom equipment on customer sites. 
• Install equipment according to the specified safe/standard operating procedure and take note of any client specifications as well.
• Ensure that all Installations, repairs and removals allocated for the day and the month are completed on time, effectively and efficiently.
• Ensure that all documentation e.g. service records and Installations advises are completed correctly.
• Ensure that the client signs proof of delivery and documents are returned to the office.
• Assist with delivery of outright orders when required.
• Ensure that all installations stock that was not used during the installation is returned to the controller during debriefing. 
• Report all equipment defects, customer, or site problems in writing.
• Ensure tools are always in good working order.
• Pay prompt attention to customer complaints and resolve efficiently and timeously.
• Report incidents and accidents to the Operations Manager and SHEQ Department immediately.
• Adhere to all Health and Safety regulations.
• Ensure that client service levels are maintained to the highest possible standards.

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Minimum Requirements

• Physically  fit
• Medical clearance
• Must have valid certificates as per SAMSA regulation for a Able Seaman / Able Seafarer Deck
• Have knowledge and experience on Offshore Supply Vessels or Tugs .
• Knowledge of rigging ,splicing ,handling  of Crane Blocks and slings .
• Must be able to work shifts, weekends and after hours .
• Must be of sober habits and be tidy and organised.

Duties & Responsibilities

• To assist with loading  and discharging  of provisions on and  off the launch vessel.
• To assist with loading and discharging of provisions and cargo between the launch and services vessel
• Carry out maintenance and repairs expected of Able Seaman on all vessels under direction of Skipper .
• Assist with making up and maintenance of Cargo Handling Equipment for the vessels .

• Handling of crew and passengers embarking and disembarking  the Quay/Launch Serviced Vessel.
• Maintain high levels of safety  and work ethics .
• Must be in full uniform and safety gear at all times .
• Be able to conduct his duties during day and night and in adverse weather conditions.
• Use Base Mounted Crane  and Hyster
• Driver licences, preferable Code 14

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Minimum Requirements

• South African Citizen;
• Grade 12;
• Clear criminal record;
• Own reliable vehicle & valid drivers license & PDP;
• Grade A PSIRA Certification / PSIRA Registered Grade A
• Certified firearm competency;
• Minimum 2 years’ experience in a junior management role (formal management qualification advantageous);
• Staff management experience essential;
• Interpersonal communication and client liaison skills (verbal & written);
• Strong planning, leadership, organisational and problem solving skills;
• Effective time management;
• Good computer literacy (Word, Excel & Outlook);
• Ability to work effectively as part of a team;
• Ability to work under pressure;
• Ability to implement, maintain and enforce policies and procedures;

Duties & Responsibilities

• Maintain systems to ensure Client service level agreement adhered to at all times;
• Develop and maintain relationship with Client contact person;
• Manage staff scheduling to include monitoring of time and attendance;
• Control and management of company / client assets;
• Management of staff including recruitment, induction, performance management;

Training and development;

• Responsible for all industrial relations and Health & Safety on site;
• Report Writing – Monthly reports and incident reports/ attending incidents on site;
• After hours site visits compulsory
• Conducting parade inspections
• Compiling site risk assessment and continuous updating of the site SPM
• Attending Police forum meetings

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All successfull candidates to ensure all documents are in order. 

• Valid matric 
• Valid Competance 
• Valid Drivers license 
• Valid Psira 
• Id copies 
• Matric certificate 

Minimum Requirements

• Matric certificate 
• Valid Psira 
• Drivers licence 
• Competance training certificate and valid document 

Duties & Responsibilities

• To be discussed at interview level

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Job Context

• Our company is hiring a Grade A.B.C  Security officer for the Ulundi Branch.
• Sucessful candidates should have a valid matric qualification
• 2-3 Years experience in the security industry
• Good telephone Etiquette 
• Read/Write and comprehend in English.
• Shift work required 
• Fire arm competance 
• Valid drivers license 

Minimum Requirements

• Matric
• Drivers license 
• Good communication skills
• Fire arm competant
• 2-3 Years security experience 

Duties & Responsibilities

• To report to the Branch manager