Latest Recruitment at City Property Administration (Pty) Ltd

Description

The purpose of the role is to maintain vacant flats after Handyman has completed the work.

Ensure general cleaning of the whole property.

• Ensure timesheets are completed accurately on a daily basis and handed to Supervisor/Building Manager for processing.
• Ensure required deadlines are met.
• Clean units as per standards.
• Cleaning of the building and immediate surroundings.
• Cleaning of communal ablutions& communal kitchens.

Working conditions:

Site based.  

Requirements

Qualifications & Experience:

• 2 - 3 years’ experience in Cleaning required.

Skills & Knowledge Required:

1.Literacy required  

Personal Attributes:

• Impulse control – resist or delay impulse to act.
• Flexibility – adapting emotions, thoughts and behaviors.
• Interpersonal relationships – building mutually satisfying relationships.
• Assertiveness – communicating feelings and beliefs; being non-offensive.
• Social confidence – be self-assured and at ease with people in all types of social situations.
• Multitasking – dealing with several activities at a time, enjoy being given new tasks before they have finished another.
• Teamwork – cooperation with others, good-natured attitude and encouraging people.
• Persistence – sticking with tasks, not giving up, dislike leaving things unfinished.
• Rule following – adhere to rules and strictly follow work regulations.
• Attention to detail – focus on details, strive for perfection and be well organized.

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Description

The purpose of the job is to perform the general administration for the department and provide administrative support to ensure that all office and building administration run in an effective manner.

Perform administrative functions for the department.

• Prepare documents for the department, correspondence, etc.
• Prepare monthly pack as required.
• Minute taking in meetings.
• Accurate filing of documents.
• Order stationary/office equipment, computers etc.
• Provide assistance with the annual leave control for the department.
• Conduct ITC listings and reports when required.
• Coordinate the training for new staff.
• Diary management and preparing in advance to ensure that there is no duplication in the dairy and allowing for rescheduling of meetings as required.  
• Ensure that the teams are fully aware of scheduled appointments.
• Book meetings and meeting venues.
• Coordinate and provide administrative duties related to community projects and social events.
• Ensure good housekeeping of the department. 
• Summarize the timekeeping & telephone reports.
• Recording registered mail letters and managing the petty cash related to those costs.
• Distribute fleet management reports and recover reports with associated slips and forward back to Fleet Management.
• Monitor team movements to ensure familiarity regarding their whereabouts.
• Organize parking as required.
• Control & collect all documents required for performance reviews and complete the necessary checklist/control sheet.   Follow up with employee regarding outstanding reports.
• Weekly updating of relevant lists / schedules / report as required by the Department.
• Manage the departmental mailbox and ensure work is distributed accordingly.
• Create and assign check lists.

Working conditions:

Office based with limited travelling involved.

Requirements

Qualifications & Experience:

Matric qualification required. 

• A relevant qualification will be preferred (e.g. administration or office management).
• 3-5 years’ experience in administration. Skills & Knowledge Required: 1.      MS Office skills required:
• MS Word – Advanced
• MS Excel – Advanced
• MS Power Point – Basic
• MS Outlook – Basic
• Diary management.
• Advanced typing skills.
• Ability to maintain confidentiality.
• Ability to meet set deadlines.
• Administrative knowledge and skills including filing, drafting correspondence, minute taking, report writing etc.
• Knowledge of customer service with internal and external stakeholders.
• Telephone etiquette.
• Basic event management Skills.  

Personal

Attributes:

• Problem solving – find solutions when emotions are involved.
• Reality testing – be objective; see things as they really are.
• Impulse control – resist or delay impulse to act.
• Flexibility – adapting emotions, thoughts and behaviors.
• Interpersonal relationships – building mutually satisfying relationships.
• Empathy – understanding & appreciating how others feel.
• Independence – be self-directed and free from emotional dependency.
• Persuasion – negotiating, selling, influencing and attempting to persuade people or trying to change the point of view of others.
• Multitasking – dealing with several activities at a time, enjoy being given new tasks before they have finished another.
• Teamwork – cooperation with others, good-natured attitude and encouraging people.
• Persistence – sticking with tasks, not giving up, dislike leaving things unfinished.
• Rule following – adhere to rules and strictly follow work regulations.
• Attention to detail – focus on details, strive for perfection and be well organized.
• Innovation – creative and open-mindedness.

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Description

The purpose of the role is to collect outstanding payments due effectively and efficiently and to rehabilitate and retain the tenant in order to minimize risk and losses to the Landlord. 

Perform collections for current and ex-tenants.

•  Current Tenants: Keeping current arreas below an acceptable level. 
•    Reduce/maintain cancellation of leases for current tenants.
•    Ex-tenants: Increase receipts. 
•    Maintain bad debts and hand over. 
•  Reduce the arrears of number of external tenants.
•  Complete necessary records and credit control notes.
•   Follow up with payments and arrangements.
•    Submit reports timeously.

Perform a customer service function to build and maintain relationships with tenants.

• Customer satisfaction: increase customer satisfaction by converting unsatisfied customers to satisfied customers
•   Increase customers understanding of procedures and provide solutions to customer queries within CPA policies and procedures.
•  Maintain a high standard of the first contact resolution.
•  Accurate and timely completion of the MDA system.
• Complete logged queries in line with the critical nature of the issue and required timeframe.  

Perform administrative duties.

•   Report on arrears on a weekly and monthly basis
•  Perform daily administration of credit control management console and MDA system, reports, and communications.
•  Issue accurate instructions and ensure documentation is attached as per prevailing processes
• Ensure that ITC listings happen after three consecutive billing cycles.  Consider payment arrangements and adjustments to tenant accounts.
•    Maintain acceptable standards in terms of completeness and quality of documents submitted for processing.
•   Blacklisting of all ex-tenants on MDA where leases have been cancelled due to arrears debts has been written off and file handed over.
•   Review monthly MDA reports and update MDA accordingly.
• Ensure that most of the payers are on debit order, where possible.
• Reconciliation of accounts on an ongoing basis
•   Manage unallocated payments in the banking accounts daily. 

Management, coaching and mentoring of staff members.

• Ensure that staff in team are motivated and empowered by making them accountable for their own development.
•  Provide regular and effective feedback to management.
•   Provide assistance and guidance to team members in reaching their targets.
•  Ensure that staff are managed in terms of the company policies and procedures.
•   Ensure that performance management deadlines are met as laid down by the Credit Control Manager.
• Collate relevant reports from assigned team members.
• Management and double check real time and reports on a regular basis to ensure compliance and completeness.
• Ensure that deadlines are met.
•  Conduct quality checks on team members’ feedback.
• Ensue that staff update all notes where required.
•  Ensure that all required documents are signed off and checked before distribution.
• Tracking and managing the quality of team input outcomes and feedback.

Working conditions:
Mostly Office Based.  Limited travelling required.

Requirements

 Qualifications & Experience:

• Matric qualification required.
• Post qualification in finance or credit preferred.
• 4+ years’ experience in credit control required.
• Experience in property management preferred.
• Minimum 2 years’ experience in supervisory/managerial role preferred.

Skills & Knowledge Required:

• Knowledge of basic accounting.   
• Knowledge of MDA – advanced.
• Knowledge of Bookit preferable
• MS Office skills:
• MS Excel – Intermediate
• MS Outlook – Intermediate
• MS Word – Intermediate
• Strong numerical ability.
• Reconciliation skills.
• Good verbal and written communication skills at all levels.
• Good telephone etiquette.