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Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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You Bring
- 1-2 years in the Gaming Industry.
What You’ll Do for The Brand
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstation is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
- Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
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You Bring:
- 2 – 3 years’ experience in a HRC role or equivalent
- Diploma/ Degree qualification or studying towards
- Knowledge in Labour Legislation (EE Act, BCEA, Labour Relations)
- Valid driver’s license
A Bonus To Have:
- Diploma or Degree qualification in Marketing or in a related field.
What You’ll Do For The Brand:
Recruitment and Selection
Follow the recruitment process as outlined up to middle management occupational level. Obtain recruitment requisition signed off by management in order to proceed with recruitment process. Draft internal and external advertisements for vacancies. Place adverts after sign off from central recruitment. Shortlist candidates and coordinate/facilitate interviews. Ensure competency based interview questions are posed as part of targeted selection process. Ensure all pre-employment checks are completed the final shortlisted candidate. Ensure all unsuccessful candidates are given feedback regarding the outcome of the interview. Create a platform that ensures all branch and senior team members clearly understand the new take on process. Ensure that all recruitment information such as all application forms, certified ID, matric certificates, references and background checks are completed prior to appointments. To ensure that new team member personal file are created and that all new employee details are accurately submitted to Payroll before cut-off date of each month.
On Boarding
Oversee onboarding process. Ensures induction is arranged timeously and new team members are properly inducted.
Performance Management
The HR function will entail a well aligned process to assist the business teams to facilitate the roll- out of job descriptions and provide the necessary value add for an effective and efficient performance management exercise. Ensure job description outlines the duties and responsibilities for the employee in the position and lays the foundation against which the employee will be evaluated .To ensure every team member signs a performance agreement which are aligned to strategic priorities. The human resources consultant is to advice all parties of the principles and objectives of an evaluation process by proving training for managers who will be responsible for the actual evaluations/ appraisals. Ensure all relevant parties are equipped with the tools to manage performance, with focus on coaching and managing poor performance. Encourage ongoing one-on-one performance discussions. To proactively identify and eliminate performance management obstacles that would hinder the process. The human resources consultant will be responsible for managing the performance process and will play a critical role in ensuring that evaluations are done effectively, timeously and that the knowledge gained is used to aid team members in development.
Talent Management / Succession Planning
To identify potential and to recognize existing talent and to use that to fill vacancies higher in the organization or to transfer individuals into jobs where better use can be made of their abilities or developing skills. Ensure a holistic career discussion with the identified talented team members through a talent forum process. Ensure retention strategies are implemented to retain skilled labour. Training initiatives must be used to create individual development plans fast track and close skills gaps. Ensure the work climate allows for attraction and retention of top talent and drives a culture of employee engagement.
Employment Equity
Ensure Employment Equity meetings are set up and the necessary committee members are made aware of dates. Employment Equity is considered when recruitment, transfers or promotions are being conducted.
Industrial Relations
Implement IR in line with group practice and report to central. Ensure Hearings are set up timeously and all relevant parties are made aware. Ensures that the dismissal process is followed consistently. Keep up to date with CCMA cases, schedule and ensure managers are prepared. Ensure warnings for the region is sent to Group IR timeously.
Injury on Duty
Responsible for the IOD process. Log IOD on to the system. Claim number to be sent to Manager to forward to team member for the medical reports. Follow up on status of claim until confirmation of all is in order is received.
Terminations
Ensure relevant parties are timeously informed of terminations. Conduct exit interviews with team members who resigns. Identify trends and address with management.
Reporting
Adhoc reporting as required
Communication
Ensure all human resources policies and procedures are efficiently and effectively communicated within the branches. Create awareness of strategic key human resource campaigns that will lead to updating all team members. Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to all relevant parties when requested.
Values & Ethics
Roll out the Value & Ethics workshop in the regions. Actively promote the Hollywood values. Live the values and lead as an example to the team.
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You Bring:
- Completed Bachelor’s Degree, majoring in Auditing
- 3 – 5 years of experience in Accounting/Internal Auditing
- Valid Driver’ License
- Own vehicle and flexibility to travel
- Computer Literacy
A Bonus To Have:
- 2 – 3 years administration experience
What You’ll Do For The Brand:
Financial Metrics/Operational Duties:
Auditing:
- Prepare and complete the Internal Control
- Complete initial risk assessment and rating of
- Complete walk
- Execute test of
- Document the outcome of test of controls and relevant
- Assess the effectiveness of controls and rate the residual risk
- Identify gaps in process and related
- Formulate recommendations, improvement areas were
- Address review queries timeously and
- Complete audit tasks and projects as allocated by the Managers within the set timeframes and
- Apply sampling on the methodology and consult with the Manager when necessary/in
- Extrapolate errors identified in testing against the population as and when
- Take ownership and accountability for allocated internal
- Thoroughly and timely reviews findings and other investigative leads that potentially identify suspicious activity.
- Ensure that auditable transactions, processes, activities, and control systems are compliant with legislation, business policies, and procedures.
- Collaborate with team members across multiple divisions and
- Submit a daily report detailing aspect of work completed and progress of the Junior Internal
- Prepare related internal audit reporting for the audit area or related audit
- Address Senior Internal Audit Manager queries on the internal audit report
- Attends to adhoc tasks and projects as allocated from time to time by the Manager
Reviewing and Reporting:
- Review the Internal Control Frameworks, audit findings and audit work of the Junior Internal
- Assist and reviewing application of sampling with the Junior Internal
- Prepare related reporting for the audit area or related audit
- Address Manager queries on the report
- Direct, guide, supervise and train the Junior Internal
- Identify gaps or opportunities for improvement with audit policies, procedures, and
- Develop risk mitigation strategies including applicable internal
- Thoroughly and timely reviews reports and other investigative leads that potentially identify suspicious activity.
- Lead teams to monitor, investigate and advise concerned parties by establishing clear accountabilities, roles, and responsibilities to manage the internal audit process.
- Overseeing and implementing an ongoing training program for other team
- Investigate any possible fraud and conclude
- Remain up to date with procedure updates and related laws, regulations related to the overall
- Assist with operational procedure enhancement across the business
- Execution of effective sampling methods and extrapolation of findings.
People:
- Identification of training as and when needed for Junior Internal
- Comforting of new team
- Promotion of a healthy and fair work
- Adhere to the principles of an ethical, honest, transparent, fair work
- Performance must be tracked by yourself, and the onus is placed on you to set-up performance review meetings with manager.
- Conduct performance reviews of Junior Internal Auditor in conjunction with the
- Communicate in a professional
- Guide, direct, supervise and guide the Junior Internal Auditor.
Compliance, risk and quality:
- Creating, maintaining, and enforcing company policies and
- Compliance with Risk Management
- Compliance with relevant laws, regulations, and affiliated professional
- Ensure logical saving of all work, templates, monthly and yearly such that each year’s financial
- records can stand on its own when enquiries/ investigations/audits take
- Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits - of which is substantiated by facts with no numbers in the formulas.
- Ensure the above (final version) and other documents are chronologically saved/backed
- Summarize the detailed daily findings on the designated software or relevant workbook and submit a daily report to the Senior and Group Internal Audit Manager.
- Effectively deal with internal, external, SARS, BEE, and any other auditor/regulatory/oversight body in the normal course of business.
- Report suspicious behavior and fraud findings
- Promote declaration of all
- Promote non acceptance of Instances to be reported immediately.
- Promote declaration all conflicts of interest
- Promote a culture of confidentiality within the business with regards to the protection of personal
- Promote the Code of Ethics (Integrity, Objectivity, Confidentiality and Competence).
- Ensure all personal information of employees, customers and suppliers and other stakeholders is not shared and is maintained in a secure environment.
- Stay updated with changes in the relevant industry and changes to relevant Acts/Regulations.
Growth and new markets/products
- Source new products/innovations/robotics/artificial intelligence/predictive analysis/predictive
- Development of existing products/software.
- Ensure that measures are put in place and steps are taken to achieve short term, medium-term, long-term goals of the broader group.
- Assist with company projects or lead company projects as allocated from time to time.
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You Bring
- Relevant Degree.
- Computer literate (advanced excel).
- Valid driver’s License.
- 2 years’ experience in a role within an internal Audit function or Risk Management.
- Experience in working with big data, advanced excel and SQL.
A bonus to have
What You’ll Do For The Brand:
Financial Metrics/Operational Duties
- Develop appropriate processes and control systems to ensure mitigation of risk relating to the ibranch operations
- Assist with the development and review the documentation of robust standardised Standard Operating Procedures (SOP) and maintenance thereof
- Report daily on operational progress and findings to Betting and Risk Manager
- Create exception reports and alerts to inform the respective parties of any anomalies identified in the betting system in order to mitigate risks
- Compile Monthly reports to be distributed to management and the Betting and Risk Manager
- Effectively communicate findings to the process owners and support the mitigation of control weaknesses in a collaborative manner
- Evaluate the adequacy and effectiveness of internal controls and agreed management actions
- Timeous and accurate reporting of findings with material value or risk
- Work closely with the development and operational teams to test integrations and new products.
- Design and lead a strong control environment in the business by effectively communicating to relevant stakeholders and address challenges and gaps in a timely manner
- Continuously look to improve efficiency and effectiveness through ongoing learning/development and new techniques
- Perform consulting activities and ad hoc assignments as they arise
- Able to build effective teams that are committed to organizational goals and initiatives
- Assist betting risk analysts with their daily tasks and step in when required.
People
- Approval and creation and maintenance of roles and job descriptions and KPIs/KPAs.
- Performance management of team members and disciplinary
- Enforcing ethical, honest, transparent, fair work environment
- Approving and identification of training as and when needed for team members
- Formal setting up of individual team member meetings (Initial meeting to layout the KPIs/KPAs, quarterly tracking meeting, half year review and year-end review
- Adequate recognition of team member efforts and motivation of team members
- Talent retention (through role creation, career path planning)
- Succession planning
- Sustainable morale and team building
- Ethics and fraud workshops
- Recruitment and related interviews
- Induction and comfort or new team members
- Appropriate and fair leave planning
- Monitoring of sick leave
- Approval of leave, bio time, phone usage
- Implementation of HR initiatives
- Monitoring of team member productivity, punctuality, breaks and smoke breaks
- Approving and monitoring of overtime
- Promotion of a healthy work environment
Compliance, risk and quality
- Legal agreements in place with all suppliers (where applicable)
- Creating, maintaining and enforcing company policies and procedures
- 100% compliance with health and safety regulations (where applicable)
- Compliance with relevant laws, regulations and affiliated professional standards
- Regular risk assessments and maintenance of the risk register
- Intense focus on quality with regards to communication, capturing, documentation etc
- Maintenance of department process write-ups/ system descriptions and quarterly updating
- Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place
- Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits - of which is substantiated by facts with no numbers in the formulas
- Ensure the above (final version) and other documents are chronologically saved/backed up
- Summarise the detailed daily findings on the designated software or relevant workbook and submit a daily report to the Group Internal control accountant and Finance executive.
- Report suspicious behaviour and fraud findings immediately
- Promote declaration of all gifts
- Promote non acceptance of kickbacks. Instances to be reported immediately
- Promote declaration all conflicts of interest upfront
- Promote a culture of confidentiality within the business with regards to the protection of personal information
- Promote a culture of compliance with FICA and AML regulations with regards to reporting of suspicious transactions
- Promote the Code of Ethics (Integrity, Objectivity, Confidentiality and Competence)
- Ensure all personal information of employees, customers and suppliers and other stakeholders is not shared and is maintained in a secure environment
- Stay abreast with changes in the relevant industry and changes to relevant Acts/Regulations
Growth and new markets/products
- Key supplier relationship management
- Source new products/innovations/robotics/artificial intelligence/predictive analysis
- Development of existing products/software
- Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals
- Assist with company projects or lead company projects as allocated from time to time
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You Bring:
- Matric/Grade 12.
- Computer Literate. (Word, Excel, PowerPoint, and Outlook)
- Ability to handle multiple Projects, co-ordinate third parties and complete them timeously and within the budget.
- Valid Driver’s License.
What you’ll Do For The Branch:
- Manage and co-ordinate the Marketing activity of the whole KZN Region, covering all areas of the The role is shared with another Team Leader due to the vast size of the Region.
- Support planning, implementation, and reporting of Marketing communication.
- Ensure the Branches are fully briefed and prepared for the Marketing activities required.
- Liaise with the Regional Manager (RM) and Branches to ensure full compliance with all norms and standards and to communicate Marketing strategy.
- Facilitate with, updates and feedback to RM on daily basis.
- Work closely with the RM and Branch Managers to develop new strategic / tactical Marketing and implement Advertising strategy.
- Responsible for implementing and ensuring the Marketing policy and best practice across the Branches are adhered to.
- Manage and build Departmental bridges / relationships with clients and the Regions.
- Management of the budget and expenditure for region as well as reporting back on results.
- Capture any client information and maintain an up-to-date database.
- Follow up on the newsflash Marketing items.
- Run promotions or events where needed in region.
- Plan implement and report back on external roadshow promotions.
- Assist the Branches in reaching targets set for their Sales.
- All other required tasks outside of your above job descriptions.
- Available for travel and after hours.
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You Bring:
- Matric
- Computer literacy (Word, Excel)
- 2 - 3 years in Administrative Management experience.
- People Management
- Relationship Building
- Relevant Product knowledge
What You Will Do For The Brand:
- Assist with setting up at special promotions/events making sure that the setup is in line with the Hollywoodbets standard and supporting the team.
- Ensure Sales Agents have uniforms and name badges.
- Assist with pulling reports (stock, vehicle inspections, branding, etc.) from OPUS and share with relevant Managers as per business requirements.
- Responsible for Stock ordering, allocating, maintaining, controlling as well as reporting on any stock shortages that are encountered or communicated from the team. Ensuring that all branding is cleaned and packed away – full accountability for the branding and reporting on any missing items.
- Manage and coordinate movement of inland promotional branding.
- Manage and coordinate the inland Boom Bus.
- Manage and maintain good relationship with external stakeholders e.g. Mall exhibition managers, Hotels etc.
- Check operational requirements to ensure all are in order e.g. inventory, uniforms, terminals/Kazang machines are working, and file updates.
- Visit promotional sites to ensure that Sales Agents are actively promoting the Hollywood brand and that correct branding material are used and visible.
- Work closely with the iBranch Support Center, which includes the Mobile Helpline as well as FICA/Deposits/Withdrawals to ensure that new customers are signed up and serviced appropriately.
- Daily, Weekly, and Monthly management reporting.
- Consolidating regional reports from managers to the relevant department at Team Support e.g. promo tracker, booster listing, PIP reports, etc.
- Facilitating Order Number requests in the region and ensuring payments are done as per the region’s requests.
- Assist RM with monthly and quarterly incentives – consolidation and requesting timesheets from time and attendance.
- Accommodation and flight bookings within the Region.
- Ordering of office supplies for Regional Office.
- Allocate available resources to all Regional Office team members to enable successful task performance.
- Coordinate between Regional Office team members and branches in case there is an event that requires the regions total participation, including assisting the Marketing Manager as requested.
- Coordinate and schedule appointments and meetings of Boardroom and Meeting rooms.
- Coordinate meetings/events and take meetings. This includes quarterly Regional Office meetings.
- Manage office discipline and advise Regional Manager of occurrences of ill-discipline of team members.
- Assist with training of newly appointed Regional Administrators.
- Any other Ad hoc duties that might be required.
What You Will Bring To The Team:
- Excellent communication and interpersonal skills with all levels of management.
- Impressive planning, organizational and time management skills.
- Demonstrates exceptional attention to detail and problem-solving skills.
- Good report writing skills. (Verbal and written).
- Must have a strong sense of accountability.
- Follows through and delivers results despite any obstacles.
- Must be result driven.
- Excellent computer literacy and administration skills.
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You Bring:
- Valid drivers license.
- Minimum 5 years’ experience in a related role.
- 5 years’ experience in a managerial or supervisory role.
A Bonus To Have:
- Diploma/ Degree in the relevant design / production /broadcasting fields.
What You’ll Do For The Brand:
- Creation, development, and production of all multimedia campaign content deliverables from concept through to execution for: TV (TVC, broadcast sponsorship toolkits: Squeeze back, lower third, corner logo, opening and closing billboards, ticker).
- Recording and producing radio ads in English and vernacular.
- Radio script development and approval, management of podcast production and upload, Social Media promos, YouTube channel content, website media content, Live Game shows, amongst others.
- Creative Direction: Provide creative leadership and direction for radio, television, Special Event Videography, Animation, Graphic Design, Audio projects/productions, script writing, storyboards and animatics, seamless planning of TVCs and the processes of planning, budgeting, directing, casting, location scouting, wardrobe, props, shooting, lighting, voice overs, editing, compositing, typography, design and layout.
- Direct brainstorming meetings and creative sessions with internal and external stakeholders.
- Ensure that visuals are fresh, future-forward and brand relevant.
- Evaluate trends, assess new data, and keep up to date with the latest industry techniques in cinematography, directing, producing, photography, animation, audio FX, Video FX.
- Campaign Strategy: Develop comprehensive creative strategies for media content including but not limited to TV, radio, and digital, considering the unique aspects of each medium.
- Brand Consistency: Ensure consistency in messaging and impactful brand representation across multimedia platforms. Contribute to shape brand standards and create procedures to ensure all products are brand appropriate.
- Market Research: Stay informed about industry trends, audience preferences, and competitors across the board.
- Budget Management: Work closely with the finance and production management teams to manage budgets effectively, optimizing resources for maximum impact.
- Quality Assurance: Conduct regular reviews with various HODs to maintain high standards of creative output and adherence to creative briefs.
- Good understanding of casino, online gaming, sportsbook product offerings.
- Production Oversight: Manage the end-to-end production process for multimedia content ensuring broadcast standards and high-quality output is met. Managing and overseeing video shoots, editing, animation, audio pre and post production planning and on-site production activities to ensure multimedia content is completed with precision and within deadlines. Collaborate with external production companies, recording studios, independent contractors and advertising agencies to produce high quality TV media, radio and digital content for the brand.
- Identify organic and unique growth opportunities across all markets in video and digital platforms.
- Source gaming assets, screen wins, Stock images, Music, 3D elements for internal media library.
- Maintain and manage all media content including TVCs, radio ads, gaming assets, 3D models, animated generic logos, open project files for all TV, radio, and digital content, on the server and backed up on hard drive with the appropriate naming convention.
- Manage the flighting code live document with the Media Insights Manager/Traffic Manager.
- Ensure supplier quotes, supplier invoices and onboarding of new suppliers submit accurate information before it is uploaded and approved.
- Research and keep abreast of all the latest software plugins, Hardware and software costing, training resources/materials.
- Identify best practices for multimedia content creation and evolve daily operations as necessary.
- Create SOPs for designated area of expertise to ensure smooth workflows.
- Ensure proper workflow and integrated output through coordinating between creative and other departments.
- Manage multiple projects simultaneously and adapt to changing priorities and tight schedules.
- Manage the daily workflow, collaborate with designated video, design and copy team members, and monitor project status, reverts and approvals. Provide final approval and quality control on project, provide daily reports on project status.
- Ensure work is delivered to brief and on time, and challenges are communicated effectively.
- Partner with strategy and business directors to ensure that projects are delivered to strategy and to high standards of quality and creativity.
- Conflict Resolution and Creative Problem Solving: anticipate potential project problems and create possible solutions and contingency plans.
- Able to work on PC and understand the relevant software: Animation: Adobe Creative Suite: After Effects, Photoshop, Illustrator, Video: Premiere Pro, Da Vinci Resolve, Photography: Lightroom, Audio: Adobe Audition.
- Be able to work after hours and travel when required.
- Create and manage media content playout for company events.
- Attend and assist in managing the video teams content creation during major events such as Comrades Marathon, Hollywoodbets Durban July amongst others.
- Conducting interviews for new hires for the Creative Services Multimedia content team.
- Contribution to develop the Brand Guide (CI for various entities)
- Ad hoc duties as required.
- Understand the intended audience’s category needs & wants and how they consume media, making creative decisions, generating a wide range of storytelling ideas, collaborating with Creative Services team, HWB marketing and product development teams, external production houses, and advertising agencies to develop, enhance, refine, and translate those ideas into finished projects using project management skills (on a timely basis and within defined budgets).
- Integrated collaboration with the Internal marketing, brand, digital and product marketing teams to produce engaging content that is packaged into related broadcast and sponsorship toolkits.
- This role reports into and will work closely with the Head of Design and Video, will team up with designated producers, animators, graphic designers, videographers, editors, sound engineers, traffic coordinators, copywriters, departmental creative heads and other business heads to align and deliver iconic and memorable content, that will set us apart from our competitors.
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You Bring:
- 6 Months to 1- year within sales, promotions, or marketing.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts.
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs.
- Any other related duties that might be required within the business.
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A Bonus to have:
- 6 months within the Gaming or Betting industry.
- Relevant Diploma, Degree or NQF 4 Learnership.
- Valid driver’s license.
- 1-2 Years leadership experience
What You’ll Bring To The Team
Branch growth
- To ensure the achievement of targets within your areas in accordance with Branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results, and scratchings that occur throughout the day.
- Be knowledgeable on all game rules, odd, and pay-outs.
- Team members must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
- Taking customer bets where applicable (A requirement in express Branches).
Cash administration
- Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
- Educate team members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
- Ensure adherence to credit card administration and EFT policies where applicable.
- Ensure team member are issued with correct floats at the end of their shift.
- Interim checks must be done within the course of the day with Team Leader on duty.
- Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
- Recovery process must be managed in line with processes and procedures.
- The correct process must be followed with lost ticket claims;
- Ensure the ticket number is received from the Helpline when processing the claim.
- Record the guest’s details and ID number to validate payment after 90 days.
Branch reporting
- Ensure that daily newsflashes provide a high-level overview of the operations for the day.
- Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.
Security management
- Be aware of your surroundings when opening and closing the Branch.
- Ensure all security factors are adhered to when banking is conducted.
- Be aware where all panic buttons are placed within your Branch.
- Ensure all camera’s inside and outside the Branch are all in working order.
- Manage all security aspects in the Branch.
- The cashing up process must be conducted with the Branch doors closed with security monitoring the area.
Branch appearance
- Ensure that the Branch is always neat and tidy according to Hollywood standards.
- Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).
Compliance
- Compliance and adherence to company's internal control policy.
- Ensure compliance with company, legislative and legal requirements.
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take personal bets within the Branch.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Communication
- Ensure all operational communication within the Branch is circulated to all team members.
- Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
People management
- Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
- Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
Guest service
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is positive.
- Build strong relationships with regular guests.
- Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
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You Bring
A Bonus to have:
What You’ll do for the Brand:
- Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene always maintained.
- Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
- Floors are swept and mopped, scrubbed, and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed, or sanitized and replaced with refuse bags.
- Toilets are to be cleaned.
- Tables and counters, chairs, TV screens, furniture, lights, and machines and/or equipment is clean and wiped prior to team members commencing work.
- Ensures that service areas are neat and tidy during peak periods and quiet periods.
- Appropriate use of cleaning chemicals and cleaning detergents.
- Requests cleaning fluids and/or worn cleaning equipment e.g., mops/brooms/dusters from Branch Manager as and when required.
- Declares breakages to the Branch Manager.
- The cleaning of branch aircon filters weekly.
- Ensure that all tables & chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed.
- Table legs are adjusted to avoid wobbling, and tabletops and edges should be reported if refurbishing is required.
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You Bring
- 1-2 years in the Gaming Industry.
What You’ll Do for The Brand
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstation is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
- Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
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You Bring
- 1-2 years in the Gaming Industry.
What You’ll Do for The Brand
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstation is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
- Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
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You Bring:
- 2-3 years’ experience in Content Marketing/Copywriting.
A Bonus To Have:
- Valid driver’s license.
- Certificate/Diploma/Degree in Marketing or related field.
What You’ll Do For The Brand:
- Create compelling written sports content across several different websites and blogs.
- Proofread and edit internal as well as correspondence writers’ work.
- Have a deep understanding of trends throughout the world across multiple sporting codes.
- Create informative content highlighting new games and products released by the business.
- Create and manage an editorial calendar and ensure timeous publication of its contents.
- Keep tabs on industry-related news/sports news in order to generate content around trending topics.
- Research competitors and provide suggestions for improvement.
- Measure ROI and KPIs.
- Regular audits, both large and small.
- Review analytics and create reports on key metrics.
- Collaborate with marketing team.
Ad Hoc Duties
- Will be required to travel from time to time.
- Basic understanding of HTML and web publishing.
- Knowledge and experience in working with WordPress’ Content Management System.
- Comprehensive knowledge/understanding of various sporting codes relevant in South Africa – soccer, rugby, cricket, golf, horse racing, F1 etc.
What You’ll Bring To The Team:
- Impressive business acumen and in-depth market awareness.
- Strong Organizational and planning Skills.
- Must be able to Identify, analyses, organize and solve problems and issues in a timely and effective manner.
- Must have a strong sense of accountability.
- Portray strong attention to detail, whilst maintaining efficiency.
- Excellent communication and interpersonal skills.
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You Bring
- Valid Driver’s License.
- Management Experience
A Bonus To Have:
- Diploma/Degree/ NQF 4 Learnership.
What You’ll Do For The Brand:
- Ensure growth targets for mobile betting are achieved. Analyze financial information to identify trends, manage costs and to increase revenue. Ensure proactive reporting on these areas.
- Continuously seek to increase revenue generating opportunities through growth in the designated area by identifying new opportunities and partnerships.
- Roll out of Point of Sale, marketing material and handovers for national marketing campaigns.
- Weekly visits to outlets where mobile promoters are based and regular visits to other TUV outlets in designated area.
- Ensure that all team members receive full training, induction, and uniform before commencement of duties.
- Actively suggests enhancements in the functionality of the mobile betting platform/application, taking into account the different betting types and customer profiles related to these. Conduct market analysis/research to make suggestions for improvements.
- Manage relationships with the Top of Voucher distributor representatives, outlet managers, and other affiliates.
- Responsible for team management, setting direction/targets, conducting performance reviews, and conducting the day-to-day people management functions such as salaries, overtime, shortages, IR functions etc.
- Work closely with the iBranch support center, which includes the mobile customer helpline as well as FICA/deposits/withdrawals to ensure that new customers are signed up and serviced appropriately.
- Daily, Weekly and Monthly management reporting.
- Any other related duties that might be require.
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You Bring:
- Valid Driver’s License.
- Intermediate level of experience in Excel.
- Experience in Public Relations/Advertising/Marketing.
- Experience writing for the media or within an agency/marketing department environment.
A Bonus To Have:
- Completed or studying towards a degree in English Studies/Copywriting/Public Relations.
What You’ll Do For The Brand:
- Maintain a carefully compiled Public Relations report.
- Interpret report data and put together a well-worded analysis.
- Maintain a media database.
- Research trends within communication, PR as well as the gambling industry.
- Assist with brainstorming further strategies to grow the brands' reputation in the public eye.
- Liaise with other departments to ensure that all requirements are in order for PR to be generated around a campaign, event/any relevant company news.
- Copy checking for various business documents.
- Conduct research in order to help put together campaigns.
- Create a copy for marketing campaigns.
- Interpret briefs into slogans, catchphrases, and effective content.
- Thorough and meticulous proofreading of written content.
- Write SMS copy.
- Write poster copy.
- Write adverts.
- Write press releases.
- Write internal communications (email, brochures, booklets etc.).
- Connect with media via email, telephonically and at events.
- Attend various company events.
- Ability to write in varying tones and styles.
- Draft speeches, MC scripts, and presentations.
- Conduct interviews for video/print/online content.
- Ad hoc duties as required.
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You Bring:
- Computer literate. (MS Word, MS Excel and PowerPoint).
- Valid driver’s license.
- 4 years practical auditing/accounting experience.
- completed SAICA Articles.
A Bonus To Have:
- Completed or studying towards auditing will be advantageous.
- Pastel Evolution Knowledge.
What You’ll Do For The Brand:
Financial Metrics/Operational Duties
- Work closely with the relevant senior accountant(s) and Group iBranch Accountant.
- Collect and analyse data to detect reconciliation weaknesses and identify key and residual risks.
- Ensure all transactions are accounted for in Pastel and reconciled.
- Reconciliation of Mobile Vouchers and ensuring adequate controls are implemented to safeguard the company against financial loss.
- Reconciliation of Tax2/Tax3 Data to ensure accuracy of gambling tax payments.
- Maintain and enhance daily, weekly and monthly reconciliations.
- Implementing controls for third party integrations and ensuring transactions are auditable.
- Escalate client debit balances and reconciliation variances that have not been cleared within the standard operating procedures/timeframe.
- Work closely with the development and operational teams to test interactions and new products.
- Ensure supporting financial records are accurate and reliable and available prior to new product deployment (data, tax, balances report and balancing the account reports). Where there are deviations to this notification of senior management is required.
- Oversee the deployment of new reconciliation software and/or related processes.
- Ensure daily reconciliation signoffs are performed by the team on the nominated software.
- Support junior staff and assist with the resolution and escalation of variances.
- Submit a daily report summarising key aspects of the daily sign offs.
- Identify and rectify weaknesses within procedures, processes, policies and related internal control frameworks.
- Continuously look to improve efficiency and effectiveness through ongoing learning/development and new techniques.
- Perform consulting activities and ad hoc assignments as they arise.
- Ensure deadline is met for relevant tasks.
- Timeous and accurate reporting of findings with material value or material risk.
- Working on new projects.
Compliance, risk and quality
- Creating, maintaining and enforcing company policies and procedures.
- 100% compliance with health and safety regulations (where applicable).
- Compliance with relevant laws and regulations relating to iBranch operations.
- Support the group ibranch account regarding the maintenance of the risk register.
- Intense focus on quality with regards to communication, capturing, documentation etc.
- Maintenance of department process write-ups/ system descriptions and quarterly updating.
- Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
- Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons - of which is substantiated by facts with no numbers in the formulas.
- Ensure the above (final version) and other documents are chronologically saved/backed up.
- Ensure Monthly recons are finalised and saved with supporting photos on the designated software.
- Summarise the detailed daily findings on the designated software and submit a daily report to the Group retail accountant and Group Risk and Finance Manager.
- Effectively deal with internal, external, SARS, NCA and BEE auditors.
- Promote declaration of all gifts and report suspicious requests to clear queries from departments responding to queries.
- To escalate a single shortage of R2k or greater to the Group ibranch Accountant and or Group Risk and Finance Manager
- Promote declaration all conflicts of interest upfront.
- Promote a culture of confidentiality within the business with regards to the protection of personal information.
- Promote a culture of compliance with FICA and AML regulations with regards to reporting of suspicious transactions.
- Ensure all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment.
- Stay abreast with changes in the relevant industry and changes to relevant Acts/Regulations.
- Ensure that relevant IBranch Policies, Procedures, Manuals and training manuals are maintained and updated accordingly.
- Ensure that various iBranch templates/forms/agreements/ T&Cs are maintained and updated accordingly.
Growth and new markets/products
- Key supplier relationship management.
- Source new products/innovations/robotics/artificial intelligence/predictive analysis.
- Development of existing products/software.
- Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals.
- Assist with company projects or lead company projects as allocated from time to time.
Method of Application
Use the link(s) below to apply on company website.
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