New Roles at Virgin Active South Africa

Job description

Your Duties and Responsibilities...

• Incident Guru: Manage incidents effectively, ensuring timely resolution and minimal disruption to services. 
• Problem Solver: Investigate, diagnose, and resolve complex issues while working to implement long-term solutions to prevent future occurrences.
• ITIL Advocate: Apply ITIL best practices in incident and problem management workflows, ensuring alignment with service management objectives.
• System Steward: Oversee various systems, ensuring optimal performance and reliability.
• ITSM Specialist: Utilize ITSM tools such as ServiceNow, Jira and Fresh Service for tracking and managing incidents and service requests.
• Knowledge Sharer: Maintain a knowledge base of solutions and contribute to the training of users and peers to reduce future tickets.
• Self-Starter: Proactively learn and master new systems and technologies to perform L2 support functions effectively.
• Resolution Champion: Aim to autonomously resolve 80% of issues logged, demonstrating your ability to manage and troubleshoot effectively.
• This role requires flexibility in working hours to accommodate the dynamic needs of our members and staff.

Minimum requirements

We can’t live without…

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum of 2 years of experience in a technical support role, with a focus on supporting web applications.
• ITIL Knowledge: Firm understanding of ITIL frameworks with practical experience in incident and problem management.
• ITSM Tools Experience: Hands-on experience with ITSM tools such as ServiceNow, Jira, Freshdesk, or Fresh Service.
• System Management Skills: Ability to manage and troubleshoot a variety of systems, with a strong track record of resolving issues independently.
• Analytical Thinker: Strong problem-solving skills with an analytical mindset.
• Communicative Clarity: Excellent communication skills to interact with team members and users effectively.
• Adaptive Learning: Commitment to continuous learning and staying abreast of the latest technological advancements.

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Job description

Your Duties and Responsibilities...

• Provide second-level technical support for VASA website, web applications, and mobile application, including issue analysis, diagnosis, and resolution.
• Collaborate closely with L1 support analyst to escalate and address complex technical issues in a timely manner.
• Troubleshoot and resolve issues related to website functionality, performance, security, and compatibility across different browsers and devices.
• Investigate and resolve issues related to web application logic, database connectivity, APIs, and integration with third-party services.
• Troubleshoot and resolve issues related to mobile application functionality, usability, performance, and compatibility across different platforms and devices.
• Work closely with development teams to identify root causes of recurring issues and implement preventive measures.
• Document troubleshooting procedures, resolutions, and best practices to enhance internal knowledge sharing and improve support efficiency.
• Stay informed about the latest web and mobile technologies, trends, and best practices to provide proactive support and recommendations to internal teams and clients.
• This role requires flexibility in working hours to accommodate the dynamic needs of our members and staff.

Minimum requirements

We can’t live without…

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum of 2 years of experience in a technical support role, with a focus on supporting websites, web applications, and mobile applications.
• Strong understanding of web technologies such as HTML, CSS, JavaScript, HTTP, and RESTful APIs.
• Experience with web development frameworks (e.g., React, Angular, Vue.js) and mobile app development frameworks (e.g., React Native, Flutter) is preferred.
• Knowledge of database systems (e.g., MySQL, MongoDB, SQLite) and experience with SQL queries for troubleshooting purposes.
• Familiarity with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
• Certification in relevant technologies or frameworks is a plus.

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Job description

Your Duties and Responsibilities...

Preventative/Reactive Maintenance

Preventative Maintenance

To ensure all preventative maintenance work is completed in line with VASA policies & procedures which includes but not limited to:

• HVAC Systems
• Water Systems
• Electrical Systems
• Lighting
• Ensure that all Preventative Maintenance Work is documented/recorded.

Re-active Maintenance

• To ensure that all re-active work is completed in-house where possible.
• Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
• The analysis and management of maintenance related NPS/ member feedback complaints.

Contractor Management

• Ensure that only competent and vetted contractors are used
• Manage direct supplier relationships for HVAC, Electrical & Lighting
• Effective communication with the HOD, Regional Director(s), clubs, project team, consultants (including the Design Team)

People Management

• The management & performance of the Direct Reports
• Interface with landlords as well as the VASA National Asset Manager
• Liaise with club CGM/Maintenance Manager on outsourced work.
• Management & control of the water hygiene & pool standards with in the area.

Training/Coaching

• Management of the areas training & development requirements, along with the creation & delivery of the courses required.

Utilities management:

• Energy management & reduction of consumption.
• Water management & reduction of consumption.
• Monitor and report water and electricity consumption.
• Investigate and resolve water and electricity consumption issues.
• Create and maintain a positive culture in the business with regards to keep the utility consumption as low as possible.
• The management of utilities with the aim to optimize consumption and procurement processes.
• Involvement in the specifications of anything that will affect utilities.
• Assists in the overall planning, organization and management of all aspects of efficient utility management.
• Involvement in the procurement process of utilities, bill verification, placing of orders, account management and liaising with councils and landlords.
• Deal with any account queries in all clubs.
• Ensure that all clubs are always on the best tariff.
• Creating Utility standards and guidance for all clubs to follow to ensure they are keeping their consumption as low as possible.
• Creating utility budgets
• Reporting on any unusual utility consumption data and providing guidance in how to rectify the problem.
• Provision of technical services to support the construction, installation, repair, and maintenance of utility systems.
• Search for new opportunities to replace current equipment with more efficient equipment that consumes less electricity or water.
• Ensure a compliant Waste Management contractor is appointed that manages all waste and a system is implemented to store all the applicable regulatory documents.

Execution of all engineering capex projects

Execution of Maintenance and Engineering projects when the fall outside of a club refurbishment such as:

• HVAC
• Pool Filtration
• Utility reduction projects e.g., LED
• Electrical

Management of the professional teams such as Mechanical & Electrical Engineers

• Interface with contractors to complete work in a safe and efficient manner.
• Management of contractors responsible for the alterations or installation of any plant / equipment relating to Maintenance & Engineering projects.
• The training & hand over required for the continuous maintenance of engineering projects.
• Liaise with design team for correct specifications.
• Provide expert advice for any Maintenance and Engineering areas that are included in any refurbishments.

Financial Management

• Financial management & budgetary control within the region for Maintenance & Engineering and Maintenance Projects:
• Manage the Maintenance OPEX and Maintenance CAPEX budgets and forecasts for their area.
• Monitoring maintenance costs and report on any variance.
• Input accurate Maintenance capex budgets during the budgeting process.

Minimum requirements

Our Minimum Requirements...

We’d like you to have…

• Be a strong team player
• The ability to energize people & teams, the ability to lead & drive change. 
• Good coaching & training skills
• Attention to detail, organized and self-motivated.
• Initiative/pro-active, Innovative
• Leadership, Trustworthy, Team player
• Work under pressure, and solution orientated.
• Pride in work

We’d love you to have…

• Engineering degree
• An understanding of the construction and building industry
• Project Management experience
• Solid IT skills and strong MS-Project skills
• Ability to manage multi-functional teams.
• Exhibit strong verbal and written communication skills.
• Exhibit strong organizational skills through working independently and being able to prioritize project deliverables and deadlines.
• Good people & management skills.
• Confident in delivering training & presentations.
• Good knowledge of energy management & reduction.
• Good water chemistry for pools and good water hygiene knowledge.
• Experience of working with controls & BMS systems.
• Good document configuration skills.
• Good financial/admin knowledge.
• Knowledge of OSH Act.
• Working knowledge of guarantees/warrantees/Contracts.
• Hands on experience of: plumbing, electrical, HVAC, plant equipment.
• Ability to plan effectively.

We can’t live without…

• Have a Mechanical/Electrical Engineering Qualification
• Strong operational background with in-depth knowledge and experience of floor planning, space optimization etc.
• A recognized qualification with relevance to Maintenance and Engineering would be a strong advantage.
• Minimum 2-3 years relevant experience in new developments and refurbishments.

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Job description

Your Duties and Responsibilities...

Sourcing / Procurement Team Leadership

• Developing and implementing a procurement plan to drive cost reductions, process improvements and supplier relationships.
• Lead the procurement team in executing the procurement plan and ensuring that all goods and services are purchased in accordance with company policies and procedures.
• Own the deployment of procurement best practice and tools including Category Management, Contract Management, Spend Analysis and Sourcing
•  Ensure the procurement / sourcing team have the necessary tools, resources and development plans to deliver the procurement plan / business needs now and in the future.
• Responsible for the people culture, recruitment development, team KPI’s and individual performance across the strategic sourcing team

Category Strategy and Planning

• Own the engagement process with the business stakeholder teams to agree and then deliver clear and compelling category procurement plans for each category, which underpin the wider business plan (refresh and update these strategies as required)
• Understand the business needs and challenge requirements, specifications, commercials etc. to deliver commercial and supply chain improvements.
• Support the sourcing / procurement team in developing understanding of the external supply market for their categories to be able to provide expert advice to the business stakeholder teams
• Leverage the business requirements / volumes and our market/brand position to deliver cost reduction plans across the categories of spend
• Plan and execute negotiations for both formal tenders and ad-hoc activities ensuring that the business obtains best value on all its spend

Supplier Performance Management

• Work with stakeholder teams to ensure robust processes are in place to drive supplier performance and compliance across the categories of spend.
• Work with stakeholder team to ensure that supplier performance targets are being met
• Ensure appropriate performance improvement plans are in place where suppliers are failing to meet performance targets

Capacity and Contingency Planning

• Ensure that suppliers have necessary capacity to support the Business requirements (production capacity, people)
• Ensure that robust contingencies are in place for business critical goods and services (alternate suppliers/supply chains /products/ business continuity plans etc.)
• Support the stakeholder teams when service or supply issues occur by escalating issues within supplier, ensuring resolution plans are in place

Reporting/Forecasting/Budgeting

• Interrogate Spend Analytics data to identify procurement opportunities.
• Work with Finance to provide procurement input to the annual budgeting processes and regular re-forecasts advising on cost movements, negotiated contracts and future projects

Projects

• Work with the internal Stakeholders to identify, agree and deliver procurement category projects which remove cost from our goods & services
• Support the stakeholder teams in identifying new suppliers and new products which support proposition developments
• Lead on specific procurement and supply chain best practice and improvement projects

Minimum requirements

We can’t live without…

• Minimum 5 years working experience in a multi-site Procurement Category
• Management role
• Up to 3 years leadership and or management experience
• Educated to commercial degree level or similar
• Proven commercial experience driving successful business objectives

We’d love you to have…

• Leadership capabilities
• Working knowledge of Contract Law
• Excellent knowledge of Procurement/ Supplier Management best practices/techniques
• Excellent knowledge of Strategic Sourcing Category Management
• Experience of Spend Analytics and Contracts Management Systems

We can’t live without…

•  Computer literate with intermediate knowledge and experience of Microsoft Office i.e. Excel, PowerPoint and Word
• Strong numeracy and analytical skills
• Excellent communication skills – influencing, presentation, negotiating
• Good planning, project management, time management and
• Organisational skills
• Accuracy and attention to detail
• Ability to work under pressure and achieve deadlines
• Proactive self- starter with the ability to lead a team
• Tenacity – to get the job done and engage others

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Job description

Your Duties and Responsibilities...

• Agile Ways of Working: Implement and champion Agile methodologies, helping to manage sprints, and promoting an adaptable, improvement-focused workflow. You'll ensure Agile principles are deeply embedded in your team's approach.
• Advising on KMP Best Practices: Providing expert guidance on Kotlin Multiplatform best practices to teams and clients.
• Developing Quality KMP Applications: Building robust and high-quality applications for Virgin Active's global health and fitness app using Kotlin Multiplatform.
• Leading Multiplatform Strategies: Experimenting with and coaching others in multiplatform development strategies.
• Contributing to Open Source: Actively participating in open-source projects relevant to Kotlin Multiplatform.
• Performing Code Reviews: Engaging in peer code reviews to enhance team skills and app quality.
• Process Improvement: Actively contributing to weekly retrospectives to refine and improve development processes.

Minimum requirements

Our Minimum Requirements...

We can't live without...

• Significant Kotlin Multiplatform Mobile Experience: Demonstrable expertise in Kotlin Multiplatform for developing mobile applications.
• Android Development Expertise: At least 3 years of professional Android development experience.
• Kotlin MP Library Development Skills: Proficiency in developing and publishing KMP libraries.
• Tooling Proficiency: Ability to configure and debug Kotlin/Native and Xcode tooling, including understanding of linker and compiler issues.
• Production Experience: Proven experience in native app development and KMM in production environments.
• Community Engagement: Active participation in the Kotlin community through blog posts, talks, or open-source contributions.
• STEM Degree: A bachelor’s or higher degree in a STEM (Science, Technology, Engineering, Mathematics) field.
• Azure Experience: Practical experience in developing and deploying solutions on the Azure cloud platform.