Open Positions at Fidelity Services Group

Minimum Requirements

• Grade 12, Matric
• Minimum of 3 years experience as a  controller
• Computer literate
• No criminal record.
• PSIRA registered with a Grade C
• Must be fully bilingual
• Experience in Vehicle and radio monitoring highly advantageous
• Valid Drivers Licence required

Key Performance Areas (not totally inclusive)

• Regular communication with vehicles
• Monitoring vehicle on tracking system
• Report writing skills
• Ensure security and manage staff
• Planning of routes and schedules
• Communication with clients and sorting out their queries

Core Competencies

• Organizational skills.
• Interpersonal skills.
• Assertive skills
• Must have good problem solving skills
• Must be highly driven and able to work on his/ her own

go to method of application »

Overall, Purpose of the job:  

• Daily capturing of financial transaction and maintenance of financial controls within the Umsuka Financial Department.  The position will report to the General Manager - Finance based in Helderkruin.  

 Minimum qualifications and experience:  

• BCom Degree in Accounting or related field essential. 
• 3-5 years general accounting experience. 
• Computer literacy in Microsoft office with advanced Excel skills. 
• Experience with SAP. 
• Excellent admin and interpersonal skills. 

Main duties & Responsibilities: 

• Bank reconciliations for various bank accounts. 
• Prepare monthly VAT reconciliations. 
• Prepare monthly PAYE returns. 
• Capturing and processing of the finance leases. 
• Reporting and Reconciling day to day loans 
• Reconciling Umsuka Wemali's bank deposits 
• SAP General Ledgers 
• Creditors Payments 
• Preparation and recalculation of VAT transactions. 
• Preparation of annual financial statements. 
• Assist of co-ordination of interim and final audit. 
• Other ADHOC tasks as and when needed. 
• Must be able to travel when required. 
• Own reliable Transport. 
• Clear Criminal Record. 

go to method of application »

Overall Purpose of the Job: 

• To co-ordinate all technical service / small installation work from an administrative perspective to facilitate accurate and efficient service delivery and accurate administrative processing to invoicing. Revised and accurate service variances and quoting, highly efficient communication to customers internal and external to keep customers up to date with scheduling and timelines verbally and written. Professional communication and timeous communication as well as extreme due diligence on following up with customers and handling complaints and service/installation work fast and efficiently is a prerequisite.

Minimum Requirements

• Matric or equivalent
• Minimum 3 years administration and customer service experience
• Financial terms understanding
• Computer Literate (MS Office, Outlook)
• Typing speed of 50+ wpm
• Basic Project understanding
• SAP or equivalent financial system literate
• Fusion or equivalent incident management system – literate and process understanding

Job Specification

• Schedule jobs with clients and technicians (Internal and external)
• Verbal and written communication to customers on service/project timelines
• Schedule Technician’s work daily and keep customers informed
• Coordinating of stock for repairs on customer sites fast and efficiently
• Service quotations with parts and labour for repair requirements ensure customer Purchase order has been received before work commences.
• Requoting customers for variances on work where required
• Record the Technicians daily whereabouts and take corrective measures should the technicians work schedule need to be amended and communicate to the customers of expected delays.
• Preparation of paperwork to facilitate invoicing to customers
• Assist with any problems or complaints
• Customer reporting on a weekly or monthly basis to keep customers up to date on the activities on their premises.

go to method of application »

MAIN PURPOSE OF JOB:

• The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.

QUALIFICATION & EXPERIENCE:

• Grade 12 (Matric)
• Grade C PSIRA Registered

Responsibilities and duties:

• Administration 
• Monitor and action emergency and non-emergency signals
• Phoning of the Premises/ Clients/ Key holders
• Recording all relevant information into the activations by means of computer
• Record and report all incidents and accidents to the senior on duty
• Ensure all relevant administrative work and handled signals are completed
• Monitoring and action of vehicle violations
• Updating of timesheets

COMPUTERS AND EQUIPMENT MANAGEMENT

• Report any faults to the appropriate authority on duty
• Not abuse the use of company telephones for private telephone calls
• Effective use and compliance of safety and zero harm standards

TIDINESS OF THE MONITORING CENTRE

• Responsible for a clean and tidy workstation

CLIENT LIAISON

• Telephonic assistance with any problems or complaints
• Updating of client information i.eholiday instructions/other client information to be given to Monitoring  Associate IV/V
• Reporting of any faulty alarm systems through the appropriate channel(s)
• Sales leads to be recorded and reported through the appropriate channel(s)

GENERAL

• Have sound knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Not abuse company telephone for private calls

STANDARD OPERATING  PROCEDURES

• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon service level and performance targets
• High standard of service must be upheld

ADHOC

• Assisting with other ad-hoc tasks and projects as and when required

go to method of application »

Vacancy:  Administrator

• The overall purpose of this position is to assist the Site with administrative responsibilities.

Minimum Requirements:

• Matric certificate or equivalent
• At least 2 years’ administration experience
• Background in Administration/ Office Management is an advantage
• Must be willing to work overtime when required
• A clear criminal record
• Computer literate and proficiency in Microsoft Word, Excel and Outlook
• Own transport.
• Should reside in the Lichtenburg area.

Key Performance Areas (not totally inclusive):

• Maintaining a sufficient filling system and document management, including archiving
• Answering the telephone and taking messages.
• Assisting Recruitment department with new hire onboarding (e.g. preparing documents, coordinating orientation agendas, etc.); contacting and following up with candidates during the recruitment process.
• Dealing with internal and external enquiries
• Provide administrative support to the Branch Manager when required
• General Clerical duties
• Work under pressure within demanding environment.

Core competencies and other Personality Attributes:

• Self-development
• Communication skills
• Must be honest and reliable
• Must have excellent verbal and written communication skills
• Must be assertive
• Pay attention to detail
• Ability to work without supervision
• Ability to maintain confidentiality
• Time management

go to method of application »

Key Performance Areas:

• Reviewing the outstanding Service reports on Greenfleet.
• Rerouting of the fines.
• Management of the license renewals proactively.
• Tracking the standing vehicles on a weekly basis and sending report to the General Manager.
• Management of the warranty work.
• Overseeing the driver training process.
• Management of the fleet on the asset registers.
• Analysing the fuel reports – Route VS consumption.
• Managing the vehicle repairs and fuel budgets.

Payroll Function (Not totally inclusive):

• Ensure that all Payroll and Salary related concerns are handled accurately and efficiently.
• Daily booking of Guards on Posting Sheet.
• Billing / Finance.

Qualifications, experience and other competencies

• Matric Certificate.
• Strong command of English 
• Strong administrative and organizational skills, with the ability to work independently and professionally
• Proficiency in Microsoft Word, Outlook, SAP as well as Excel
• Good interpersonal and communication skills
• Ability to liaise professionally with personnel at all levels
• Highly motivated and enthusiastic
• Must be able to work under pressure
• Own transport is essential
• Should reside in the Mafikeng area.

go to method of application »

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited at least with Grade B
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate
• Experience in security industry or similar role
• Driver’s license
• Computer literate

Key Performance Areas: (not totally inclusive): 

• Loading off all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all client assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

go to method of application »

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited at least with Grade B
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate
• Experience in security industry or similar role
• Driver’s license
• Computer literate

Key Performance Areas: (not totally inclusive): 

• Loading off all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all client assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

go to method of application »

Overall purpose of the job: 

• Receive completed pick slips from relevant warehouse personnel. Data capture correct equipment on database for stock allocation on jobs. Receiving of stock.
• Filing of relevant pick slips after processing. Posting of stock receipts in ERP system. Updating of GRV register. Assist with stock take during month end, Adhoc duties as and when required

Duties & Responsibilities:

• Ensure all picks slips are executed daily.
• Stock receipts processed daily.
• Ensure paperwork is filed according to the pick slip register.
• Stock reduction.
• Ensure to keep the warehouse admin area clean.
• Ensure all GRV documents are processed.
• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• BNS and insurance reports
• Scheduling installations for sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escalate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

Minimum qualifications and experience:

• Matric / Grade 12
• Experience in a warehouse environment beneficial.
• Data Capturing
• Excel / Microsoft Office
• SAP – Will be an advantage

go to method of application »

Job Specification

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Conduct risk assessments and implement action plans to reduce stock losses.
• Conduct shrinkage audits on client premises.
• Conduct site specific training on security personnel on site.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services and combatting stock losses.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals and syndicates.
• Auditing and verifying the client registers and generating exception reports.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• Submitting relevant monthly reports to the Client and Management.
• Attending daily / weekly / monthly meetings with the client.
• Investigate incidents reported of stock losses.
• Travel nationally as required and instructed by management.

Qualifications, experience and other competencies required:

• Matric certificate with Grade B PSIRA registration.
• A minimum of 3 years’ experience in Security Operations in Retail/Shopping centre environment.
• Very analytical individual with excellent Problem-Solving Skills.
• Ability to manage and discipline staff
• Computer literate, with proficiency in MS Word and Excel.
• Strong Operational Planning, Leadership and Organisational Skills as well as good Interpersonal Communication and Client Liaison Skills are essential
• Must be able to work under pressure and for extended hours as and when required
• Knowledge of ISO 9001:2008 Quality Management and its requirements.
• A valid unendorsed driver license with own reliable transport essential
• Well-presented individual
• Must be willing to travel nationally.
• No criminal record

go to method of application »

Overall Purpose of the Job:

• To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements

• Post matric qualification in General Management advantageous.
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred.

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved.
• Manage effective collections for the branch.

Sales

• Achieve the Branch Sales targets.
• In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
• Set sales and growth targets.
• Analyse sales figures and the provision of data information to enable management to take business decisions.
• Assist direct reporting Sales Consultants to achieve sales targets.
• Ensure debtors control in respect of new clients and installations are in place.
• Handle client complaints.

Dealer and IIP’s:

• Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
• Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
• Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
• Ensure that service levels throughout the branch is sustained.
• Drive a community driven pro-active service throughout the branch.
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
• Manage operational Area Managers to ensure operational excellence throughout the branch.
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.

 Marketing

• Drive all marketing activations within the branch.
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
• Drive a culture of “content-creation” to remain relevant in the social media space.
• Ensure that OTT strategies are implemented and relevant.
• Drive effective/pro-active communications.

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities.
• Generate proposals for bulk business/Residential Guarding sites.
• Drive community involvement through operational collaborations and the effective communication thereof.
• Manage the profitability of Residential Guarding schemes.