Open Vacancies at Shoprite Group of Companies

Job Objectives

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications

Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

• Two years+ experience working in a similar role.

Knowledge and Skills

Essential:

• Customer service orientated
• Dispensing knowledge
• Knowledge of dispensing systems and ordering systems

Desirable:

• Knowledge of Retail/ FMCG operations

go to method of application »

Job Objectives

Sales Strategy  and Negotiation

• Collaborates with the National Operations Manager to develop sales strategies to improve market share.
• Accurately forecast annual, quarterly, and monthly revenues streams.
• Develops specific plans to ensure revenue growth in all product lines.
• Interprets short- and long-term effects on sales strategies on operating profits.
• Improve short- and long-terms sales and earnings.
• Interprets short- and long-term effects on sales strategies on operating profits.
• Focus on all major accounts and negotiates sales price and discounts in consultation with the National Operations Manager

Target and solution selling

• Develop tailored solutions that address the specific needs of potential clients in these markets.
• Co-ordinate special pricing structure maintenance, in accordance with trading terms and set deals.

Budget and Reporting

• Collaborates with National Operation Manager to establish and control budgets for sales promotion and expenses.
• Reviews expenses and recommends profitable options.

Sales Administration

• Formulates all sales policies, practices and procedures.
• Ensure that customer queries and complaints received are resolved in a professional and timeous manner .

People Management

• Manage and oversee Account Representative productivity and sales performance
• Assists sales staff (Account Representative and Telesales) in establishing personal contact.
• Trains and maintain the Account Reps sales competence by establishing programs in the areas of new account sales and growth, sales strategies, proper use and level of sales support, management of expenses and business/financial issues on contracts.

Qualifications

• Grade 12 qualification as well as Sales Related qualification

Experience

Essential

• 3- 5 year years’ experience in sales management (Including customer service management
• Proven experience in the pharmaceutical and general goods industry, with a strong focus on solution selling.]
• At least 3-5 years People Management experience

Desirable

• Experience developing marketing and sales strategies.

go to method of application »

Job Objectives

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications

Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

• Two years+ experience working in a similar role.

Knowledge and Skills

Essential:

• Customer service orientated
• Dispensing knowledge
• Knowledge of dispensing systems and ordering systems

Desirable:

• Knowledge of Retail/ FMCG operations

go to method of application »

Job Objectives

Resource management

• Supporting the Senior Manager in leading the team
• Recruit, Mentor and manage a high performing team
• Create an inspiring team environment with an open communication culture
• Foster a healthy and collaborative environment
• Set clear team goals
• Develop and implement long-term goals and objectives to achieve the successful outcome of the team.
• Monitor team performance and report on metrics
• Facilitate training needs by identifying gaps in skills and expertise, provide coaching, and plan development/growth paths.
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize and acknowledge the skills of key team members and utilize their strengths to the benefit of the team
• Recognize high performance and reward accomplishments
• Encourage and support independent thinking
• Maintain high team morale
• Ensures that team activities operate within the policies and procedures of the organization
• Escalation path for Service Management
• Contribute to Service Support Strategic, Tactical, and operational objectives

Service Centre Management

• Ensuring that all service requests are fulfilled within the agreed SLAs
• Managing a team of support staff and coordinating their activities
• Planning and implementing strategies for improving service quality and customer satisfaction
• Monitoring and analysing service performance metrics to identify areas for improvement
• Developing and implementing policies and procedures for service delivery and support
• Ensuring that customer complaints and issues are resolved in a timely and effective manner
• Managing vendor relationships and negotiating contracts with service providers
• Providing regular reports on service performance to senior management
• Maintaining accurate records of service requests, incidents, and resolutions
• Ensure continual proactive Problem Management to reduce repeat incidents
• Facilitate war rooms to resolve major incidents
• Drive functional teams for resolutions for identified problems
• Assist and maintain knowledge articles

Incident Management

• Ensure reported incidents are resolved within the agreed Service Level Agreement (SLA)
• Drive service levels within teams to meet agreed SLA’s
• Manage issues and escalations to resolution.
• Escalate unresolved issues
• Escalation of major or high impact incidents
• Manage user escalations

Stakeholder Management

• Building strong relationships with all relevant business units
• Understanding business requirements
• Providing IT Management with regular reporting
• Managing user expectations and escalations
• Review customer service offering with Business stakeholders
• Represent the Service management within the IT Organization

Vendor Management

• Driving vendor to achieve set Service Level Agreements
• Guiding and enforcing vendors compliance with company procedures and standards
• Providing input to vendor requirements and contracts at “Request for Proposal” time

Escalate unresolved issues

• Manage vendor relationships and performance, i.e. cabling, UPS
• Schedule a regular meeting with the vendor to review performance
• Manage external vendors to plan new stores equipment and manage schedules
• Manage third-party vendors to ensure standards are maintained and issues resolved
• Manage and ensure optimal service from vendors in line with SLA’s

Financial Management

• Provide assistance to the Delivery Unit Manager in developing an annual budget and operating plans to support the team and department.
• Consolidate Budget requirements and present to Senior IT Manager
• Assist the Senior IT Manager in managing costs and budgets for operational spend
• Monitor vehicle and travel expenses
• Monitor data usage costs

Collaboration

• Interface with other technical and application teams to ensure adherence to standards
• Build strong relationships with IT Warehouse, Implementations, Staging, Rollouts, Application teams, and their leaders across the enterprise, and develop a detailed understanding of their issues, challenges, and opportunities.
• Collaborate with the IT Infrastructure and security groups to help ensure alignment with IT standards and initiatives.

Qualifications

Requirements

• Matric
• Degree or Diploma Technology
• ITIL Certification

Experience

• 3 years’ experience in a mature Retail Service Management Centre

go to method of application »

Job Objectives

Our ideal candidate will be adept at

• Managing sales performance of the branch
• Controlling all stock management functions within the branch
• Manage all branch staff effectively
• Provide excellent customer service
• Control all cash management activities within the branch
• Report on all branch activities and relevant data
• Contribute meaningfully towards the regional budgeting process
• Implement daily management controls.
• People Management & Training

Qualifications

• Matric essential
• Retail Management Diploma would be a serious advantage

Experience

• Proven Retail Furniture environment experience - 1 year minimum
• People Management Experience - 2 years minimum
• Managing successful teams of Sales Representatives - 2 years minimum

go to method of application »

Job Objectives

Our ideal candidate will be adept at

• Managing sales performance of the branch
• Controlling all stock management functions within the branch
• Manage all branch staff effectively
• Provide excellent customer service
• Control all cash management activities within the branch
• Report on all branch activities and relevant data
• Contribute meaningfully towards the regional budgeting process
• Implement daily management controls.
• People Management & Training

Qualifications

• Matric essential
• Retail Management Diploma would be a serious advantage

Experience

• Proven Retail Furniture environment experience - 1 year minimum
• People Management Experience - 2 years minimum
• Managing successful teams of Sales Representatives - 2 years minimum

go to method of application »

Job Objectives

Project Management

• Traffic all work allocated to the internal design studio – route effectively
• Ensure each packaging job bag is up to date, in order and monitored on a daily basis
• Ensure Internal Design Team’s status is up to date for weekly status meetings
• Allocate and monitor each designer’s workload effectively on a daily basis

Coordinate Daily Packaging Process

• Ensure the take-on process and documentation for a product is effectively executed on a daily basis.
• Efficiently capture packaging jobs on the prescribed system during the roll-out stage (e.g. packaging specking, copy & component forms to agent, applications, reverts check & final sign-off & disking) daily
• Coordinate sign-offs between various parties (internal and external) as per business requirement
• Maintain a clear paper trail for each packaging job and update status document on a daily basis
• Source products for shoots, through store visits in a timely manner upon request

Evaluate Quality

• Ensure each debrief is actioned according to the prescribed standard before Packaging Projects Manager sign-off occurs
• Monitor the quality and accuracy of debriefs on a daily basis

Build Internal & External Relationships

• Liaise with suppliers, buyers and internal and external design agencies on a weekly basis with regards to any packaging issues or feedback and record responses
• Investigate opportunities for improved service and product offering on a monthly basis

Ad Hoc Administration

• Perform administrative tasks for Project Managers and Private Label Manager as per business requirements.
• Coordinate the administration for product packaging roll-out on a daily basis.

Qualifications

Essential

• Grade 12
• Three Year Degree/ Diploma in Marketing Related/ Office Management/ Project Management

Experience

Essential

• 2 years of relevant experience in packaging process management
• 2 years of relevant experience with project administration and management
• 2 years of relevant experience with traffic management
• 2-3 years relevant experience in administrative, co-ordination, secretarial, personal assistant-related work

Desirable

• 2 years of relevant experience in a corporate retail environment

go to method of application »

Job Objectives

• The Transport Operations Manager is required to oversee, direct and effectively manage various  transport - related processes and procedures ensuring that the branch operates at an optimal level.

Qualifications

• Minimum of Grade 12
• Possession of / studying towards relevant tertiary qualification

Experience

• Successful track record at management level in a similar position. This role must have included: Financial / expense management including/or pertaining to the budget process.
• Technical knowledge about the industry will be an advantage.

Knowledge and Skills

• Thorough working knowledge of disciplinary / grievance handling procedures.
• Good interpersonal skills at management and staff level
• Excellent leadership skills
• Good level of computer literacy