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  • Posted: Jan 28, 2025
    Deadline: Not specified
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    Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
    Read more about this company

     

    Branch Manager- Vaal

    Key Performance Areas: (Not totally inclusive)

    • Overall management of the Branch which includes  the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc.
    • Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
    • Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling.
    • Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required.
    • Attending daily / weekly, /monthly internal Management meetings as required.
    • Quarterly appraisal of Operations and Administrative staff.
    • Training and development of staff.
    • Succession planning of staff.
    • Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets
    • Asset control.
    • Fleet control.
    • Fire Arm control.
    • Responsible for staff, duty rosters and training
    • Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
    • Ensuring that all operations comply with the standards and procedures required by the quality management system
    • Submission of monthly and quarterly reports as required by Management.
    • Risk assessments on Client premises.
    • Investigation reports.
    • Ensuring that contractual requirements are met as stipulated by the Client.
    • Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
    • Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
    • Ensuring that Security staff maintains required performance at all times.
    • Dealing with all required administration matters.
    • Liaising daily on various operational issues.

    Qualifications, experience and other competencies required:

    • Matric certificate, Psira Grade A registration and accreditation.
    • At least 10 years’ experience in the security industry.
    • Senior Security Management experience in managing a large security work force. 
    • Working knowledge of ISO 9001:2008 Quality Management and its requirements.
    • People management experience and skills.
    • Administration, interpersonal communication and client liaison skills are required.
    • Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
    • Experience in Financial Management /Budgets.
    • Experience in managing a fleet of vehicles.
    • Assertive / Goal driven / Self motivator / passion for the business.
    • Computer literacy on Microsoft Programs.
    • Own reliable transport and valid Driver’s Licence is required.
    • No criminal record.
    • Excellent track record.
    • Fire Arm Competency.

    Core Competencies:

    • Strong planning skills
    • Leadership skills
    • Organisational skills
    • Good interpersonal skills
    • Communication skills
    • Client liaison skills

    go to method of application »

    Site Administrator - Middelburg

    Minimum Requirements...

    • Grade 12.
    • Administrative/Secretarial Post School Qualification.
    • At least 3-5 Years’ experience as an Administrator reporting to Senior Management.
    • Ability to work extended hours as and when required.
    • Clear criminal record and no pending cases.
    • Advanced Excel, MS Word and Power Point proficiency.
    • Above average verbal and written communication skills.
    • Ability to resolve conflict effectively.
    • Ability to handle work related stress and work effectively under pressure.
    • Ability to work independently and ability to meet strict deadlines.
    • Highly motivated and enthusiastic.

    KEY PERFORMANCE AREAS:

    • Office administration and general Administrative duties.
    • Co-ordination of e-mail, correspondence and written communication.
    • Screening of telephone calls and taking of messages.
    • Minute taking at selected meetings and engagements.
    • Maintaining of strict confidential protocols regarding correspondence and communication.
    • Liaising at different levels of the Site and act as Ambassador of the Manager office.
    • Consolidate management information and reports.
    • Compiling weekly and monthly reports.
    • Typing of documents, reports and preparation of presentations
    • Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.

    OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:

    • Ability to maintain confidentiality and handle office maters with utmost professionalism.
    • Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
    • Above average report writing skills.
    • Organising skills.
    • Initiative skills.
    • Time Management skills.
    • Attention to detail.
    • Team player.
    • Self-development and that of others.
    • Self-motivated & Independent operator.
    • Delivery-orientated and deadline-driven
    • Sensitivity to confidential matters is required
    • High emotional intelligence (EQ) required.
    • Professional interpersonal communication (written and verbal).
    • Able to function in an unstructured environment.
    • Build relationships across the business
    • Ownership and accountability and decision making skills.

    go to method of application »

    Site Manager- Estates Division

    Minimum Requirements

    • Matric certificate
    • Psira Grade A registration and accreditation.
    • At least 3 years’ logistics and warehouse experience.
    • At least 10 years’ Management experience.
    • At least 5 years Security Management experience
    • Working knowledge of ISO 9001:2000 Quality Management and its requirements.
    • People management experience.
    • Sound planning, administration, interpersonal communication and client liaison skills are required.
    • Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
    • Computer literacy on Microsoft Programs.
    • Own reliable transport and valid Driver’s License is required.
    • No Criminal Record.
    • Experience in managing an Estate.

    Key Performance Areas: (Not totally inclusive):

    • Constantly evaluating risks / threats and making recommendations to the Client to counter these.
    • Ensuring that contractual requirements are met as stipulated by the Client.
    • Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
    • Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
    • Liaising daily with Operations management on various operational issues.
    • Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
    • Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
    • Dealing with all required administration matters.
    • Ensuring that all shifts are covered on a daily basis.

    Skills required:

    • Strong planning skills
    • Leadership skills
    • Organizational skills
    • Good interpersonal skills
    • Communication skills
    • Analytical, Critical Thinking skills.

    Other personality attributes:

    • Ability to meet strict deadlines.
    • High methodical working methods are required.
    • Attention to details.
    • Ability to liaise professionally with personnel at all levels.
    • Ability to work without supervision and under pressure.

    go to method of application »

    Operations Managers

    Minimum Requirements

    • Grade 12 (Matric) Certificate of equivalent.
    • PSIRA Grade A/B registered and accredited, up to date.
    • No Criminal Record or any pending cases.
    • Valid driver’s license with own reliable transport.
    • Minimum 2 - 5 years’ Site Supervisory or Management experience.
    • Staff Management experience essential.
    • Computer literacy.
    • Clear Criminal Record.
    • Must be physically fit and in good health.
    • Must reside in the greater Johannesburg area or willing to relocate on own cost.

    Key Performance Areas: (not totally inclusive):

    • Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
    • Daily feedback and liaison with Fidelity Security Services Management and Clients.
    • Compiling, distribution, and communication on daily, weekly, and monthly reports.
    • Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
    • Obtaining statements of all investigations.
    • Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
    • Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
    • Discipline staff. Attend CCMA and Labour Court if and when required.
    • Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
    • Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
    • Auditing and verifying the access registers on a daily basis and generating exception reports.

    go to method of application »

    Billing Clerk

    Minimum Requirements:

    • Minimum Matric Certificate and /or relevant post Matric qualifications.
    • Some knowledge of the full function of debtors, credit control and reconciliation are essential.
    • SAP knowledge would be an advantage.
    • Proficiency in MS Word/Excel/PowerPoint is essential.
    • Accuracy and high methodical working methods are required.
    • Ability to liaise professionally with personnel at all levels.
    • Ability to work without supervision, under pressure and meet strict deadlines.
    • Previous experience in the security environment would be an advantage.
    • Clear Criminal Record.
    • Own reliable transport.
    • Should reside within the West Rand Area.

    Key Performance Areas: (not totally inclusive):

    • Receiving instructions via sales orders, memos and e-mails, to load and bill new contracts for branches (assisting where applicable and necessary).
    • Processing billing / credit notes related to services provided within the group.
    • Generating, printing, and distributing posting sheets for the branches.
    • Ensuring that monthly invoicing and credits are correct and all revenue for a month is loaded on time.
    • Doing month end reports for the branches and distributing the final reports to top management.
    • Constant communication with branches to address any other queries or billing related problems that the branches may need assistance with.
    • Doing all amendments, increases and terminations on existing contracts
    • Processing and capturing of orders on the system
    • Assisting Credit Controllers
    • Processing credit notes
    • Printing posting lists
    • Assisting with queries relating to the Billing Department
    • Printing invoices

    go to method of application »

    FSG - Security Operations Manager - Pietermaritzburg

    Minimum Requirements:

    • PSIRA Grade A / B registration 
    • At least 5 years’ experience in the security industry - related to serving clients in the industrial and retail sectors 
    • Own reliable transport and valid Driver’s Licence is required
    • Computer literacy on Microsoft Programs.
    • Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
    • No criminal record
    • Applicants to reside in Pietermaritzburg 

    Key Performance Areas: (not totally inclusive):

    • Ensuring that contractual requirements are met as stipulated by the Client.
    • Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
    • Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
    • Dealing with all required administration matters.
    • Liaising daily with Branch management on various operational issues.
    • Submitting relevant weekly / monthly incident and general reports as required by Management.

    go to method of application »

    Fleet Administrator

    Minimum Requirements:  

    • Matric certificate or equivalent 
    • A clear criminal record 
    • Excellent communication skills 
    • Computer literate and proficiency in Microsoft Word, Excel and Outlook 
    • At least 2 years’ administration experience 
    • Background in fleet admin is an advantage 
    • Ability to work extended hours when needed  
    • Ability to work without supervision, under pressure and meet strict deadlines  

    Key Performance Areas (not totally inclusive):  

    • Maintaining a filling system and document management, including archiving   
    • Provide administrative support to the Fleet Manager and Branch Manager   
    • Answering the telephone and taking messages  
    • Maintain daily/weekly/monthly reports  
    • Process purchase orders and invoicing    
    • Manage Capex and Asset requirements   
    • Assisting with overseeing, controlling, and managing maintenance of company vehicle   
    • Ensure that accidents are properly investigated, and appropriate action is taken, and ensure that all accident documents are completed and sent to Head Office within the required time frames  
    • Receiving quotations, issuing orders, and forwarding invoices to Head Office, ensuring that the necessary authorisation is obtained; follow up and ensure payments are made by Creditors department   
    • Assisting with general office enquiries and administrative tasks  

    go to method of application »

    Emergency and Client Relations Specialist

    Key Responsibilities:

    Emergency Response:

    • Receive and prioritize emergency calls, providing immediate assistance and dispatching appropriate resources.
    • Maintain composure under pressure while coordinating emergency responses in alignment with established protocols.
    • Accurately document all emergency incidents and follow up to ensure resolution.

    Customer Service:

    • Address customer queries and complaints, offering efficient and satisfactory solutions.
    • Provide product and service information tailored to client needs.
    • Assist with account-related inquiries, including billing, service upgrades, and troubleshooting.

    Communication and Coordination:

    • Liaise between clients, internal teams, and external stakeholders to resolve issues effectively.
    • Ensure timely follow-up on unresolved cases or escalations.

    Professionalism:

    • Uphold the company's commitment to excellence by delivering courteous and empathetic communication.
    • Adhere to confidentiality and data protection standards.

    Skills and Qualifications:

    • Exceptional verbal and written communication skills.
    • Strong problem-solving and multitasking abilities.
    • Ability to remain calm and decisive under pressure.
    • Prior experience in a call centre, emergency response, or customer service role (preferred).
    • Familiarity with CRM or dispatch software is a plus.

    go to method of application »

    Hybrid Sales Consultants - Klerksdrop

    Key Responsibilities:

    • Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
    • Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
    • Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

    Qualifications & Experience:

    • Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
    • Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
    • Matric or equivalent qualification.

    Job Requirements & Attributes:

    • Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
    • Exceptional selling skills paired with strong organizational and time management abilities.
    • Excellent communication, presentation, and negotiation skills to effectively engage with customers.
    • Proficiency in MS Office, Email, and Internet usage.
    • Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
    • A hunter for new business opportunities with a passion for electronic and technical equipment.
    • Fluent in English and Afrikaans

    Duties:

    • Generate and close deals, leveraging both self-sourced leads and those received internally.
    • Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
    • Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
    • Maintain administrative duties related to sales with meticulous attention to detail.

    Performance Standards:

    • Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
    • Ensure timely follow-up on all leads and quotes to maximize conversion rates.

    Competencies (Technical & Behavioural):

    • Drive for results and action-oriented mindset to consistently exceed expectations.
    • Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
    • Willingness to learn and adapt to new technical skills and technologies.
    • Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

    go to method of application »

    Hybrid Sales Consultants - Vaal

    Key Responsibilities:

    • Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
    • Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
    • Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

    Qualifications & Experience:

    • Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
    • Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
    • Matric or equivalent qualification.

    Job Requirements & Attributes:

    • Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
    • Exceptional selling skills paired with strong organizational and time management abilities.
    • Excellent communication, presentation, and negotiation skills to effectively engage with customers.
    • Proficiency in MS Office, Email, and Internet usage.
    • Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
    • A hunter for new business opportunities with a passion for electronic and technical equipment.

    Duties:

    • Generate and close deals, leveraging both self-sourced leads and those received internally.
    • Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
    • Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
    • Maintain administrative duties related to sales with meticulous attention to detail.

    Performance Standards:

    • Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
    • Ensure timely follow-up on all leads and quotes to maximize conversion rates.

    Competencies (Technical & Behavioural):

    • Drive for results and action-oriented mindset to consistently exceed expectations.
    • Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
    • Willingness to learn and adapt to new technical skills and technologies.
    • Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

    go to method of application »

    Hybrid Sales Consultants - Bloemfontein

    Key Responsibilities:

    • Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
    • Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
    • Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

    Qualifications & Experience:

    • Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
    • Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
    • Matric or equivalent qualification.

    Job Requirements & Attributes:

    • Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
    • Exceptional selling skills paired with strong organizational and time management abilities.
    • Excellent communication, presentation, and negotiation skills to effectively engage with customers.
    • Proficiency in MS Office, Email, and Internet usage.
    • Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
    • A hunter for new business opportunities with a passion for electronic and technical equipment.

    Duties:

    • Generate and close deals, leveraging both self-sourced leads and those received internally.
    • Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
    • Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
    • Maintain administrative duties related to sales with meticulous attention to detail.

    Performance Standards:

    • Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
    • Ensure timely follow-up on all leads and quotes to maximize conversion rates.

    Competencies (Technical & Behavioural):

    • Drive for results and action-oriented mindset to consistently exceed expectations.
    • Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
    • Willingness to learn and adapt to new technical skills and technologies.
    • Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

    go to method of application »

    Cash Centre Supervisor

    Minimum Requirements:

    • Clear criminal record
    • Grade 12 or equivalent
    • Computer literate
    • At least 2 years’ cash centre experience or similar role is an advantage 
    • Treasury experience is an advantage
    • Able to work under pressure and multitask 
    • Must be able to work extra hours when needed
    • Must be able to address and resolve challenges which may arise

    Job Specification:

    • Opening and closing of Cash Centre where applicable
    • Ensure that Standard Operational procedures are adhered to
    • Counting and verifying money
    • Balancing and reconciling money
    • Re-counting of money if differences occur
    • Ensure daily reports and statistics are up to date
    • Ensure that all relevant documents are complete, neat and filed
    • Ensure all schedules balance with physical count
    • Ensure registers are used and signed for daily
    • Ensure incident reports are handled as required
    • Ensure all client queries are dealt with in a professional manner and timeously
    • Ensure client satisfaction is top priority
    • Ensure basic discipline is enforced within the Cash Centre
    • Accountable for Cash Centre appointed to him/her if no manager

    go to method of application »

    2x Hybrid Sales Consultants - Kimberly

    Key Responsibilities:

    • Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
    • Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
    • Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

    Qualifications & Experience:

    • Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
    • Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
    • Matric or equivalent qualification.

    Job Requirements & Attributes:

    • Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
    • Exceptional selling skills paired with strong organizational and time management abilities.
    • Excellent communication, presentation, and negotiation skills to effectively engage with customers.
    • Proficiency in MS Office, Email, and Internet usage.
    • Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
    • A hunter for new business opportunities with a passion for electronic and technical equipment.

    Duties:

    • Generate and close deals, leveraging both self-sourced leads and those received internally.
    • Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
    • Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
    • Maintain administrative duties related to sales with meticulous attention to detail.

    Performance Standards:

    • Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
    • Ensure timely follow-up on all leads and quotes to maximize conversion rates.

    Competencies (Technical & Behavioural):

    • Drive for results and action-oriented mindset to consistently exceed expectations.
    • Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
    • Willingness to learn and adapt to new technical skills and technologies.
    • Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

    go to method of application »

    FSG - Billing clerk - Durban KZN

    Minimum Requirements:

    • Minimum Matric Certificate and /or relevant post Matric qualifications.
    • Some knowledge of the full function of debtors, credit control and reconciliation are essential.
    • SAP knowledge would be an advantage.
    • Proficiency in MS Word/Excel/PowerPoint is essential.
    • Accuracy and high methodical working methods are required.
    • Ability to liaise professionally with personnel at all levels.
    • Ability to work without supervision, under pressure and meet strict deadlines.
    • Previous experience in the security environment would be an advantage.

    Key Performance Areas: (not totally inclusive):

    • Receiving instructions via sales orders, memos and e-mails, to load and bill new contracts for branches (assisting where applicable and necessary).
    • Processing billing / credit notes related to services provided within the group.
    • Generating, printing, and distributing posting sheets for the branches.
    • Ensuring that monthly invoicing and credits are correct and all revenue for a month is loaded on time.
    • Doing month end reports for the branches and distributing the final reports to top management.
    • Constant communication with branches to address any other queries or billing related problems that the branches may need assistance with.
    • Doing all amendments, increases and terminations on existing contracts
    • Processing and capturing of orders on the system
    • Assisting Credit Controllers
    • Processing credit notes
    • Printing posting lists
    • Assisting with queries relating to the Billing Department
    • Printing invoices

    Other personality attributes:

    • Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels.
    • Should be able to work independently, proactively and use initiative.
    • Ability to work under pressure and meet deadlines.
    • Accuracy and high methodical working methods are required.
    • Ability to maintain confidentiality and handle office matters with utmost professionalism.
    • Computer literacy - Excel, Word, SAP, Outlook
    • Should be prepared to work overtime.

    Method of Application

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