Vacancies at Toys R Us and Babies R Us South Africa

Job purpose:

Responsible for all administrative functions in a store in accordance with the Company’s standards and procedures. 

Key Skills needed:

• Strong Admin and reporting acumen
• Well organised
• Numeracy
• Ability to work under pressure and handle challenging situations
• Time Management
• Problem solving
• Appropriate Computer skills

Key Performance Areas

• Manage, control and administer all timeously in the store related to daily banking, price changes, staff scheduling and employment contracts, stock counts, stationery and all other general administration
• Daily cash ups and balancing by receiving incoming cash, checking it against sales slips and other documents, and preparing it for deposit at bank
• Counting and recording money received and/or paid out and balancing against cash register sales records
• Ensure accurate and timeous daily banking and reconciliations
• Daily reporting all discrepancies, shortages and overs, price overrides refunds and exchanges to Store Manager for authorisation
• Manage and control all functions and procedures related to receipt and dispatch of goods in accordance with standard operating procedures
• Daily scanning and emailing to head office all documentation relating to the receipt and dispatch of stock
• Daily reporting of all receipt and despatch documentation to the Store Manager for authorisation
• Adherences to daily housekeeping in office area
• Manage and control all weekly stock counts in accordance with count schedule
• Plan and prepare and administer all stock take counts
• Manage and control all stock take counts
• Planning and preparing work schedules for Store Managers authorisation
• Daily updating price changes electronically and manually
• Maintenance and administrations of all stock related matters (including but not limited to reports in respect to: no sales, top sellers and negative stock transactions); 16. Ordering, monitoring and controlling Stationery used in the store
• Minimize expenses in area of responsibility
• Protect Company’s assets in area of responsibility

Entry Requirements

• Matric Certificate
• Must have own or reliable transport to work to be able to work shifts
• Minimum of 1 (one) year administration experience within a retail environment

General

• To undertake any other relevant duties requested by Senior Management
• To undertake all mandatory and service training as required
• Maintaining the strict confidentiality of all information
• To undertake an appraisal and personal development review regularly
• To take responsibility and accountability for being up to date with current SOP’s
• Co-operating fully in the introduction of any new technology and new methods.

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To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures. This document must be read in conjunction with the performance appraisal document and forms part of the employee’s terms and conditions of employment.

Duties & Responsibilities

• Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
• Interact with sales merchandisers, representatives and regional managers to evaluate sales strategy and results.
• Enforcing and implementing AWESOME customer service to give customer a WOW experience.
• Attend to unique and individual shopping needs of each customer and always put  the Customer first. 
• Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner.
• Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Authorise all work schedules (including but not limited to work, break and leave).
• Ensure continuous training and development of all staff, and consistently carrying out training.
• Scheduling and assigning employees and following up on work results
• Handle customer complaints in a calm and professional manner
• Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
• Managing and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover.
• Minimise all controllable expenses and costs.
• Protect company assets and minimise all shrinkage, damages and theft.  
• Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
• Retain records of all stock and financial transactions.
• Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups.
• Implement, monitor and enforce all SOP’s.
• Maintaining company merchandise and housekeeping standards.
• Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning and logistics)
• Enforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc ).
• Identify marketing opportunities and communicate to all relevant parties
• Ensure promotions are executed timeously and execution is planned in advance.

Desired Experience & Qualification

Minimum Requirements:

• Matric Certificate
• Must have own or reliable transport to work to be able to work shifts
• Management Position for a minimum of 3 years within a Retail Environment

Package & Remuneration

Benefits:

• Provident Fund
• Discretionary Bonus
• Store Performance Bonus

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Customer Service Representative Job Description:

The successful applicants will be required to provide exceptional service to our customers by answering questions, handling complaints, responding to order queries, and interacting on social media. Our CRM department handles , but is not limited to , high volumes of inbound and outbound calls and emails aiming to create a positive experience for each customer. The successful applicants will be required to listen to customers and have the ability to understand the reason for their call, addressing all questions or complaints, investigating online order queries and tracking , all whilst providing an accurate and efficient response in a minimum turnaround time.

 To be a successful Customer Service Representative within our Team , you must be customer-focused, detail orientated, efficient and portray a high ability to multitask. The successful applicants should be polite, reliable, and adaptable with the ability to identify and escalate complaints across a number of communication channels. To excel in this role, you need to be able to remain calm and empathetic when customers are frustrated and have the ability to defuse tense situations.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customers regarding product , website, or order queries.
• Efficiently and effectively manage customer touch points across all channels.
• Acknowledging and resolving customer complaints within departmental SLA.
• Understanding the processing of online orders, instore and online gift registry applications, and website navigation .
• Takes ownership of queries from start to finish with good attention to detail and strong problem-solving skills.
• Keeping records of customer interactions, transactions, comments, and complaints , then compiling a weekly report to be given to the CX Manager.
• Communicating and coordinating with colleagues, stores and between departments at Head Office level, as necessary.
• Providing feedback on the efficiency or lack thereof of the customer service provided by stores .
• Compiling of reports with data and stats on customer complaints and queries in relation to stores.
• Ensure customer satisfaction and provide professional customer support on every customer touch point.
• Reporting to the manager on a weekly basis and flagging issues within stores or any of the company processes that may be hindering the customer journey.
• Adhere to all performance metrics and support the department in the achievement of business goals.
• Proactively manage your time and personal development.
• Actively take part in and contribute to weekly departmental meetings , ensuring that the customer journey is analyzed , improved and always at the forefront of your concerns.

Customer Service Representative Minimum Requirements:

• Minimum of 2 years’ experience working in a fast-paced Customer service environment, involving customer contact through telephone, digital, retail, face to face and social channels.
• Ability to stay calm when customers are stressed or upset.
• Ability to multitask and follow up on queries.
• Proficiency in English, verbally and written.
• Excellent communication and social skills
• Proven experience working on customer support systems.
• Proven experience working with social media and websites.
• Clear understanding of how a customer service/support department operates.
• A confident common-sense approach to problems solving with a strong 'can-do' attitude.
• Matric / proven industry related experience no less than three years.

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Job purpose:

To meet sales and margins budget through selecting appropriate product ranges in order to provide our shopper with the widest breadth of product at the best possible value.

Responsible for evaluation, forecasting, selection and procurement of all merchandise. The Buyer is accountable for range management, department strategies, sales, profits, margins, stock turn for respective department as well as product quality control.

Key Skills needed:

• Product Development
• Negotiating
• Analysing sales data
• Detail orientated and a creative problem solver
• Critical and analytical thinking skills
• Excellent communication skills
• Ability to persuade others
• Inventory management
• Sales planning
• Forecasting
• Expert level skills in retail merchandising tools and Microsoft tools/applications such as Excel and Outlook
• Excellent organisational skills and the ability to multi task in a busy environment

Key Tasks & Responsibilities

• Strategy Development
• Analysing Competition  
• Financial Analysis, Pricing / OTB Planning
• Building Assortment and Range Plan
• SKU / Product / System Management
• Marketing / Advertising & Promotions
• Supplier Management/Negotiation
• Leadership / Talent Enhancement & Training
• Cross Functional Partnership

Desired Qualification and Experience

• National Diploma or Degree in business related field with Retail Buying as a subject
• At least 5 years experience in Retail Buying

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Qualifications and Experience:

• Bachelor of Commerce (Accounting)
• Three years of experience in a similar role
• Experience with SAGE 300 advantageous.

Skills Required:

• Demonstrates the ability to work effectively within a team and knowledge sharing environment
• Ability to work effectively with minimal supervision whilst consistently producing a high quality of deliverables
• Ability to multi-task and prioritise
• Ability to meet deadlines
• Strong leadership skills
• Critical thinking and problem solving skills
• Effective communication skills
• Attention to detail
• Organizational, planning and analytical skills
• Advanced Excel and Microsoft Office
• Proficient in general accounting, closing & reporting

Duties and responsibilities:

• Oversee financial and accounting operations of the group entities
• Ensuring SOP are adequately prepared/maintained and complied with
• Identification of system weaknesses and recommendations for improvement identified and implemented
• Managing cash flow and the treasury function of the entity
• Preparation of cash flow forecast and budget, and providing overdraft requirements for the financial year
• Ensuring the process for cash inflows and outflows are completed seamlessly
• Review work of Treasury(Including Equipment Maintenance; Petty Cash controls; Tender Type Maintenance; and Receipt of Monies from stores)
• Review the bank reconciliations and ensure variances/outstanding items are resolved
• Review payments loaded, and authorise when payments can be submitted for release
• Liaise with signatories and ensure all payments are released successfully
• Managing new beneficiaries on the banking system
• Petty cash control and safekeeping
• Forex control and travel expenditure reconciled
• Ensure optimal ROI is earned from excess cash
• Review of budgets vs actual allocations
• Preparing and publishing accurate and timely monthly management accounts
• Driving the month end and year end closing process
• Review balance sheet and income statement reconciliations
• Review the general ledger for accuracy
• Review and assist in preparation of individual entity monthly management packs for the group
• Review work of accountants
• Assist with audit queries for the group
• Assist HOD in data analytics and marketing (Target Marketing)
• Provide support to any ad hoc queries

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Job purpose:

Maximizing sales by effectively delivering AWESOME customer service and providing customers with a WOW experience

Key Skills needed:

• Sales driven
• Fantastic customer service skills
• Tenacious
• Highly motivated and target driven
• Excellent selling and communication skills
• Merchandising

Key Performance Areas

• Providing AWESOME customer service to give customer a WOW experience
• Attend to unique and individual shopping needs of each customer and always put the Customer first
• Ensuring that customers receive prompt and relevant service on the sales floor and by telephone
• Adhere to all basic customer service standards
• Determining customers' requirements and advising on product range, price and warranties
• Demonstrating, explaining and advising on products to customers
• Selling goods and most importantly add on sales and services
• Ensuring that goods are correctly priced and displayed
• Ensure promotions are executed timeously and execution is planned in advance
• Adherence to all merchandising/layouts and housekeeping standards and schedules
• Preparation, implementation and maintenance of all advertised sales promotions timeously
• Reporting on fast and slow sellers to the Store Manager
• Participating in stock takes and stock counts
• Minimize stock loss
• Minimize expenses in area of responsibility
• Maximize sales in all areas
• Protect Company’s assets in area of responsibility

Entry Requirement

• Matric Certificate
• 6 (six) months retail experience
• Must have own or reliable transport to be able to work shifts

General

• To undertake any other relevant duties requested by Senior Management
• To undertake all mandatory and service training as required
• Maintaining the strict confidentiality of all information
• To undertake an appraisal and personal development review regularly
• To take responsibility and accountability for being up to date with current SOP’s
• Co-operating fully in the introduction of any new technology and new methods.