Vacancies Available at 99C

Key Responsibilities:

Executive Support & Administration

• Provide comprehensive PA support to Executive Committee including calendar management and scheduling
• Prepare board meeting agendas, minutes, and action items
• Handle confidential correspondence and documents with discretion
• Coordinate executive travel and visa applications
• Prepare executive presentations and reports
• Assist Executives with ad hoc requirements

Team Leadership & Development

• Supervise and mentor office services team (Office Administrator, Receptionists, Support Staff)
• Conduct performance reviews and provide constructive feedback
• Manage team schedules and leave coordination
• Identify training needs and foster positive team culture

Facilities & Operations Management

• Oversee all building systems, infrastructure, and office space planning
• Develop and implement preventive maintenance programs
• Implement and maintain OHS compliance and security protocols
• Coordinate office renovations, improvements, and business continuity planning

Financial Management & Strategic Planning

• Develop and manage annual office operations budget with cost-saving initiatives
• Monitor expenditure, approve purchase orders, and prepare monthly financial reports
• Lead office improvement initiatives and implement new systems and technologies
• Plan and execute company events, monthly staff celebrations, and bar nights

Job Requirements:

Qualifications

• Diploma/Degree in Business Administration, Facilities Management, or related field

Experience

• 5+ years of experience in office/facilities management
• 3+ years of experience in team leadership roles
• Previous PA/EA experience supporting executives
• Experience with budget management and vendor contract negotiations
• Experience in project management and OHS compliance
• Event planning experience is essential

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Responsibilities:

Client Relationship Management

• Build, and maintain, strong Client relationships
• Understand client advertising objectives and requirements
• Effectively communicate with clients, providing regular updates and addressing their needs

Briefing and Project Management

• Gather detailed client briefs and, together with the Head of DTP, interrogate and translate them into actionable briefs for the DTP studio, production, or FA department
• Manage project timelines, ensuring deadlines are met and tasks are completed expediently, efficiently and excellently
• Review creative deliverables to ensure alignment with client expectations and brand guidelines
• Support DTP management by drafting effective and timely job briefs and amendments
• Monitor and follow up on all outstanding briefs and debriefs from clients
• Ensure all briefs are approved upfront; and that all necessary internal and external processes, checks and approvals are completed prior to the handover of approved artwork

Communication and Collaboration

• Collaborate effectively with internal teams across multiple departments, including creative, production, QA, DTP, traffic and FA to ensure optimal workflow and job actioning
• Timeously communicate project status updates to clients and internal stakeholders
• Foster a positive, inclusive and collaborative work environment
• Participation and assistance within all necessary Status Meetings, general team meetings and handover meetings
• Scheduling and arranging team meetings with all relevant parties, including the Head of DTP
• Ensure you, as well as the team, are well prepared for all client meetings
• Act as supporting point of contact for Clients in the absence of other team members

Attention to Detail

• Ensure accuracy and consistency across all output deliverables
• Pay close attention to details, such as deadlines and client specifications
• Proofread and edit all materials before sending to clients

Problem-Solving and Adaptability

• Identify and resolve issues that may arise during campaign execution
• Quickly escalate issues being managed, or those requiring senior intervention
• Be adaptable and able to adjust to changing priorities and challenges

Additional Responsibilities Include

• Updating and maintaining status reports, ensuring the status of each element of every campaign is clearly understood
• Provide regular updates to clients and internal stakeholders on the progress of campaigns
• Maintain records of all client interactions, including meeting notes, emails, text messages, and phone calls
• Ensure all DTP work is accurate and delivered within specified deadlines
• Oversee the DTP process to ensure the final product meets the client's brief and is delivered on time

Requirements
Qualifications

• Diploma or degree in marketing, advertising, or a related field

Experience

• 2-3 years’ experience in a similar client service position within advertising or a similar industry

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Responsibilities

Client Service

•  Establish and maintain relationships with clients. Build trust through ongoing thought leadership in social media.
•  Manage creative briefs, client feedback and delivery of content.
•  Plan, create timelines, update status, manage deliverables and expectations.
•  Set up, manage, conduct, and contact report on client presentations.
•  When necessary, assist with the administration of cost estimates and billings thereof.
•  Manage user security and access to clients’ accounts / tools / reports / dashboards.

Strategic Thinking

Collaborate and contribute on Social Media proposals for:

• Planned and ad-hoc activity.
• Online listening, trend sourcing, outreach & tactical response
• Channel health or emerging channel creation
• Ideation, workshops, brainstorms etc.
• Contribute to mentoring junior staff members.
• Contribute to Influencer Marketing and Content Marketing efforts.
• Regularly update teams / clients on current and emerging landscape trends, competitor activity and latest news

Content & Channel Planning

• Work closely with client & wider client service team to create, manage and maintain social content and/or communication calendars.
• Conduct regular research to monitor clients, consumer, influencer, competitor, industry, and social landscape/trends activity.
• Ensure each individual channel has clarity on plans, actions, responsibilities, and social posting schedule with best practice in mind.

Content & Channel Administration

• Assist and/or manage the production of content on social jobs.
• Ensure collaboration with creative, paid media and other relevant departments for effective execution of work.
• Scheduling & deactivation of content across channels.
• Ensure effective searchability / tracking / tagging across content.
• Manage client’s creative content bible.
• Be an advanced user in all tech and tools relevant to your role.
• Ad hoc community management as-and-when required.

Content & Channel Performance Management

• Work closely with Strategy department to ensure effective integration of efforts.
• Assist with Channel, Content, Campaign and Health Audits / Reporting
• Assist with Benchmark, Review, Live Listening and ROI Reporting
• Conduct regular performance checks & ensure escalations/recommendations are made timeously.
• Manage Creative Identity of Channel, Content, Templates and Spec sheets. 

Department Integration

• Establish and manage relationships and/or partnerships with key leverage points that affect social media strategy, management and/or implementation. You’ll need to be able to collaborate and partner in any relevant exercises.

This is including but not limited to:

• In-House Departments
• Social Media Platforms
• Paid Media Agencies and/or Publishers
• Influencer Management
• Online Listening & Reputation Management
• Content Marketing & Production
• Technology Development (AR, VR or AI)
• Immerging technology etc.  

Requirements

Qualifications

• Relevant degree in advertising, marketing, social media, communication science or equivalent
• Proactive Social Certifications - Intermediary to Advanced 
• Advantageous: Google Analytics Academy Certification or other online training for social media platforms / analytics also acceptable

Experience

• Work experience in Social Media and/or Agency Environment
• Experience in the fundamentals of classical and digital marketing
• Experience with retail brands is beneficial

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Responsibilities

Relationship Management

• Develop and nurture strong relationships with clients, acting as their primary point of contact
• Proactively identify client needs and exceed expectations

Management

• Oversee the entire project lifecycle, from brief development to campaign launch
• Create detailed project plans, establish timelines, and allocate resources effectively

 Management

• Oversee the development and execution of advertising campaigns from inception to completion
• Coordinate with internal teams (creative, media, production) and external partners to ensure seamless project delivery

Excellence

• Demonstrate strong organizational and project management skills to manage multiple projects simultaneously while maintaining attention to detail
• Proactively identify potential challenges and implement solutions to ensure timely delivery of materials

Development

• Write clear, concise, and informative creative briefs that accurately communicate client objectives and target audience

Management

• Prioritize tasks and manage deadlines effectively to ensure projects are delivered on time and within budget

Communication

• Maintain open and transparent communication with clients, providing frequent updates on project progress and addressing concerns promptly 

Collaboration

• Work closely with internal teams (creative, media, production) to ensure seamless project execution

Collaboration

• Work effectively with teams across various disciplines (creative, media, digital, PR) and with external agency partners to achieve campaign objectives

Financial Management

• Monitor project budgets, track expenses, and provide financial reports to clients

Scope of Duties

• Management of advertising campaigns across TV, radio, print, outdoor, BTL, digital, etc.
• This encompasses the execution and management of briefing processes:
• Liaison with traffic and production departments, preparing timing plans, liaising with client, liaising with media planner and buyer, arranging meetings, etc.
• Obtaining client approval of all campaign elements and budgets at all stages of the development

Confident management and accountability for presentations and key meetings:

• Status meetings, including compiling status reports and supplying to senior manager timeously for review prior to meeting
• Presentations, including contact reports following the meetings
• Competitive reviews
• Brand reviews
• Brand integration meetings (meetings with other client partners e.g., media, digital, etc.)
• Sourcing of material as per meetings agreed expectations
• Management of meetings with Client and Agency, ensuring that all parties needing to attend are notified timeously prior to meetings
• Accountability for all logistics pertaining to client meetings (Agendas, catering, contact reports, etc.)
• Understanding client expectations of the agency along with an understanding and respect of clients’ culture and business challenges
• Be seen to be a problem solver by the client by actively listening and responding
• Total familiarity of the Clients market, products and advertising policies
• Regular updating of senior management, informing them of any new developments that may arise on client business to maintain the agency’s proactive culture
• Effective and efficient work ethic within the broader team
• Overall day-to-day management of the client’s business

Requirements

Qualifications and Skills:

• Bachelor’s degree in marketing, advertising, or a related field
• Experience in advertising or related industry
• Strong project management and organizational skills
• Excellent written and verbal communication skills
• Ability to build rapport and trust with clients
• Strong attention to detail and problem-solving abilities
• Ability to communicate effectively, both verbally and in writing, and provide clear, comprehensive and inspiring briefs
• Ability to present to client and effectively sell creative work
• Ability to negotiate (timelines, budgets, creative executions, etc.)
• Ability to ‘strategically’ guide and manage the process
• Take clear, concise, focused client briefs
• Communicate in creative briefing and presentation sessions
• Contribute positively to the creative process, providing guidance regarding the creative work and workflow processes
• Understanding and appreciation of creative work and ideas
• Recognize and contribute towards proactive client opportunities
• Deep understanding of client’s brand(s) and their market(s)
• Oversee marketing analysis (competitor activity, brand performance, etc.)
• Thorough understanding of the strategic tools and processes of the agency, as well as client terminology
• Broad understanding of the advertising and market industry, production and media (including digital media) processes
• Broad understanding of the advertising legal framework