Vacancies Available at MultiChoice

Key Accountabilities

Business Partnering

• Act as the key Finance Contact to the divisional GMs and HODs.
• Assist GMs and HODs with issues arising in the respective Cost Centres.
• Maintain relationships with divisional GMs and provide visibility around divisional performance.

Perform Financial Planning and Analysis

• Be the first point of contact on financial matters to MAH divisional GMs
• Take accountability for financial processes relating to a defined list of business units within MAH including monthly reporting and plan processes
• Liaise actively with Shared Services to deliver MAH objectives
• Drive monthly finance meetings for results reviews with MAH divisional GMs
• Provide MAH Corporate input into consolidated 24-month Treasury cash flow forecasts
• Provide MAH corporate input into consolidated 24-month rolling forecasts of the Income Statement, Balance Sheet and Cash flow statement
• Initiation and approval of SGA expenses to confirm validity and availability of budget
• Provide input into the monthly reporting pack for business units (including financial performance and variance analyses of actuals against plans, forecasts, prior periods)
• Prepare divisional performance reporting for monthly and year to date results against budget and forecasts (including input into functional review requirements)
• Provide meaningful ad hoc financial analysis as required to divisional GMs and regional teams for agency and franchises
• Proactively partner with the business to identify and evaluate opportunities to improve bottom line business performance and ensure that change initiatives are implemented
• Assist with projects identified by the business and drive them to completion.

Budgets and Forecasts

• Responsible for budgeting and forecasting of MAH divisional income statement, certain balance sheet and cash flow financial statement line items.
• Responsible for the completeness and accuracy of the MAH entity financials for budgets and forecast.
• Through close engagement with GMs, drive the budget and forecast process for various business units.
• Responsible for BPC loading of divisional income statement, balance sheet and cashflow during budgets as well as monitoring the performance of the system
• Assist with the completion of MAH BV consolidated 24-month rolling forecasts of the Income Statement, Balance Sheet and Cash flow statement

Qualifications & Experience

• CA(SA)

Experience

• Minimum 1-3 years post articles experience
• SAP system experience advantageous
• Advanced excel skills
• Familiarity with finance databases
• Ability to present financial data using detailed reports and charts
• Industry understanding and experience would be advantageous
• Intercompany accounting experience is essential

go to method of application »

Key Performance Objectives

Payroll Compliance

• Payroll compliance is essential to ensure that we meet all legal and regulatory requirements related to payroll. Non-compliance can result in fines, legal actions, and damage to the company’s reputation. It also means fair treatment of employees, leading to better morale and trust within the organization.
• Ensure the payroll requests and entries processed in payroll system are compliant with employees related legislation and company policies. 
• Quality assurance and health checks are performed according to specified requirements and corrective action taken where necessary.
• Ensure legislative compliance by correcting errors with regards to SARS and UIF validation reports.
• Ensure SOP’s and internal procedures are adhered to and updated when there is a change.
• Maintain confidentiality and ensure adherence to POPIA.
• Assist the internal and external auditors in their inquiries.

Payroll Processing

• Adhere to monthly payroll processing calendar and ensure accurate and timely deliverables according to deadlines and with policy.
• Evaluate payroll requests for completeness and accuracy before processing in the payroll system. 
• Meet SLA for all payroll changes calls logged on SMAX, by processing and closing calls within agreed timelines.
• Respond to payroll related queries within SLA.
• Process ad-hoc payment requests weekly.
• Support the Payroll Accountants in resolving reconciling items timeously.

Payroll Analytics

• Payroll Analytics is a value adding activity to ensure accurate payroll data and to provide meaningful report to our customers. 
• Ensure reliable payroll data through variance reports, exception reports, picking up on non-compliance and taking corrective action.
• Supporting customers with payroll analytics 
• Distribution of agreed monthly payroll reports.

Project Management

• Shared Services drives a culture of continuous improvement and innovation, and therefore Project Management is an important aspect of the role.
• Ensure standardisation of payroll processes across all payrolls. 
• Work with cross functional teams in HR; FSS and business to ensure compliance, accuracy, and efficiency in employee related processes.
• Assist in the on-boarding of new payrolls. 
• Adhoc projects that arise on a continuing basis.
• Support Shared Services initiatives of process improvements, people practices, business efficiencies, and improved governance.

Continuous Learning and Development

• Keep up to date on changes in payroll related legislation.
• Ensure all company-initiated courses are completed on time.
• Self-development to stay relevant in the payroll profession.

Qualifications

• Matric
• Payroll Qualification

Experience/Skills

• Minimum 2 years’ relevant experience in a similar role
• Good knowledge of employee related legislations (BCEA & LRA)
• Good knowledge of the Income Tax Act (in relation to employee taxes) 
• SAGE 300 experience essential
• Excel intermediate or advanced

go to method of application »

Key Accountabilities:

Operational Delivery

• Lead the identification of new cohorts of customers to be targeted to improve on campaign effectiveness
• Develop and drive the ROI of base management activity through ensuring the provision and continuous improvement of actionable insights, analyses, CVM reports and dashboards and propensity models;
• Lead the definition, build and management of customer base management business (decisioning) rules, for outbound (and inbound) customer contact activity based on the customer contact strategy;
• Creation of strategic interventions to improve customers activity and product entrenchment by leveraging key customer and business insights to formulate campaign ideas
• Support the review of the customer contact activity to provide feedback on the high-level targeting/eligibility rules, offer prioritization, use of propensity models and channel selection based on knowledge of the customer base and previous outcomes and results
• Implement a consistent and rigorous approach to control group definition and management to ensure that CVM output can be measured and reported upon;
• Lead the analysis of commercial impact of programs on product entrenchment, ARPU and volume/ value churn. Operational analysis of base to identify opportunities to apply products and tariffs to maximize lifetime value
• Manage delivery of insight for the customer base to the rest of the business, including actionable value- and needs-based segmentation and predictive models, linked with competitor intelligence, and market
• Manage the commercial impact of BTL programs on product penetration, ARPU and volume/ value churn.
• Strategic analysis of base to identify opportunities to apply products and tariffs to maximize lifetime value
• Develop and implement channel mix optimisation for base development & retention activities.
• Lead the analysis for churn drivers and continuously design / readapt initiatives to address them
• Ensure timely reporting including ROI analysis is supplied to the business units
• Responsible for providing insights on opportunities and cohorts to improve CVM base management and revenue contribution to 10% of total MAH revenue.
• Accountable for standardizing and supporting the X MAH countries with analytics and insights generation that enable then to understand base trends and churn movements

Capability and People

• Drive the ownership of customer data quality (completeness, latency and availability) required to build base management activity, models,reports and execution of base management strategy.
• Lead and develop the strategies around utilisation of data to provide inputs into the future long-term strategies for the CVM team
• Provide best practice and thought leadership to markets, upskill delivery teams
• Drive cross functional integration with various portfolio owners from CVM, CX/Care, marketing, sales and digital within and across countries in order to achieve target objectives

Adherence to Policies and Procedures

• Adherence to departmental and company policies and rules
• Compliance to all South African IT legislation and governance
• Continuous improvement of standard operating procedures.
• Contribute to the development and management of Service Level Agreements
• Provide continuous insights in the development of new policies and procedures to deal with present-day and future challenges.

Qualifications:

• A Degree or equivalent certification in an analytical field, e.g. Informatics, Data Science, Commerce

Experience:

• 6 - 10 years of experience gathering requirements and analysing data preferably within the Customer Value Management (CVM) field
• Excellent leadership skills across large cross functional projects
• Experience in development of strategies and insights from BI / analytics models
• Experience in managing customer analytics and business intelligence projects and initiatives
• Experience in leading business line processes, data, and associated applications
• Experience analysing and breaking down problems and information using structured frameworks and methodologies
• Robust skills in documentation creation with a high attention to detail including planning and organization
• Ability to think analytically and conduct customer-facing communications
• Outstanding quantitative skills – numerate & analytical
• Expertise in customer data, information systems, data warehouses, data marts, business intelligence software and systems
• Ability to create, lead and inspire high-performing analytical teams.
• Ability to present analyses to and influence director level staff in group and individual situations
• Open, fact-based approach; ability to translate commercial objectives to analytical and technical teams for ensuring underlying system readiness
• Excellent visualization skills and storytelling capability
• SQL experience inclusive of SSAS, SSRS and SSIS will be an advantage

go to method of application »

Key Performance Objectives                       

• Platform Monitoring & Incident Response
• Monitor platform health using observability tools (e.g., Truewatch, Amplitude, Bidmovin).
• Detect and respond to anomalies, service degradation, or outages in real-time.
• Escalate critical incidents to engineering or DevOps teams with detailed diagnostics.
• Checking of Live TV and VOD streams for errors, buffering, etc.
• Provide technical support during live streaming events, including pre-event checks, real-time monitoring, and post-event analysis.
• Coordinate with content, operations, and engineering teams to ensure smooth execution of scheduled events.
• Troubleshoot and resolve issues related to streaming platforms.
• Initiation of War Rooms for high priority issues.
• Completion of Technical Root Cause Analyses documents for high priority issues.
• Updates, follow ups and resolution of incident tickets.

Collaboration & Communication            

• Participate in on-call rotations and provide after-hours support for critical events or incidents.
• Working closely with all teams, to understand new developments and requirements, and implementation of new solutions, features and new integrations.
• Updating Mission Control group during management of escalations.
• Maintaining communications to stakeholders during management of escalations.

Root Cause Analysis & Reporting           

• Conduct root cause analysis (RCA) for major incidents and recurring issues.
• Document findings and contribute to knowledge base articles.
• Recommend preventive measures and improvements to reduce incident recurrence.

System Integration & Component Support            

• Support integrations with third-party services (e.g., CDNs, payment gateways, DRM providers).
• Capacity planning with third parties for High Profile Events(Irdeto, Invidi, etc)
• Assist in onboarding and testing of new platform features or partner integrations.

Customer Issue Resolution    

• Investigate and resolve customer-reported issues related to playback, access, subscriptions, or content availability.
• Reproduce issues in production environment and provide detailed bug reports to development teams.
• Maintain high-quality communication with customers and customer care teams, ensuring timely updates and resolutions.

Qualifications

• National Diploma IT required.
• Degree in IT/Computer Science Advantageous
• Certification in IT Service Management (ISM) Advantageous.

Experience

• 2+ years of experience in system support.
• Exposure within a 24/7 platform monitoring environment.
• Experience with event management of a platform.
• Experience with management of integrative components (advantageous).
• Incident and Problem Management experience (advantageous).
• Understanding of API’s and Cloud.
•  Understanding of the technical landscape within Streaming Technology (advantageous