Vacant Jobs at The Heineken Company

KEY RESULT AREAS

• Drive market share 
• Drive and maintain Accessibility, Availability and Activation and Affordability for clients
• Drive RSP 
• Brand portfolio approach across all categories Beer, Wine, Spirits and RTD
• Drive price-driven promotions and power pack compliance agreements with customers
• Build partnerships with customers
• Maintain call strike rate
• Drive continuous improvement and implement business improvement initiatives
• Take responsibility for own development and contribute to team effectiveness by displaying HEINEKEN Behaviours

EDUCATIONAL QUALIFICATIONS

• Relevant Tertiary Qualification (Diploma / Degree)

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 2-3 years of FMCG or relevant experience
•  A valid drivers license - Code 08 without endorsements with at least 2 years driving experience
• Weekend work and promotions
• Persuasive selling skills & negotiation 
• Sales Commercial Insights: Awareness and understanding of the implications of fundamental commercial implications on day-to-day decisions
• Sales process management :Understand the primary key drivers of sales in different channels
• Sales Product Knowledge: Product relevance by channel, cluster and tier understood and applied
• Sales strategies and plans to sustain brand growth 
• Sales Technology Application: Demonstrate an understanding of how technology works within the sales process

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Driving a data and insight driven culture:

• Champions a data driven culture by identifying opportunities and risks within the broader business environment through well substantiated information which can be integrated into decision making and action plans
• Drive our competitive advantage by being close to and inspired by the market, consumers and shoppers

Translates research findings into meaningful insights, recommendations, and business implications to aid decision making and influence strategic direction (brand & channel)

• Provide direction and value-add to brand research projects and processes
• Manages agency relationships to ensure delivery of high quality research results
• Manages expectations about project execution; educates clients on how the research can and can’t be used
• Demonstrates best practice on all areas of research planning and implementation
• Ensures the investment in research is aligned to the decision risk involved
• Manages the day-to-day quality control component of work done and ensures best practice embedding in the group
• Manages agency relationships to ensure delivery of high quality research results

Lead brand health measurement program and category consumption dynamics

• Ensure the Brand Health measurement is fit for purpose and aligns with business and portfolio strategy, so enables measurement of progress on brand and category strategy
• Ensure monitoring of the brand plan against key brand health metrics e.g brand power, and advise on course correction in terms of risk areas as well as opportunity areas
• Alignment with global models and frameworks

Scan and synthesise global and local consumer and market trends (within and beyond alcohol)

• Tapping into global trend and foresight resources for local value and forecasting of where the market may be moving
• Input into relevant forums (innovation, portfolio) and planning (AP, SP)
• Identify and action any deep dives relating to key local platforms

Support the business in market share measurement and estimation

• Be the custodian of market share measurement information
• Manage and maintain market read and integrity of data as well as ensuring monthly reporting  delivered on time in full: BPR, QPR to the region and local monitoring

Support to the ICP Process and delivery of performance & KPI dashboards

• Support category/brand planning and building process by working closely with the brand team to understand marketing mix dynamics (eg. pack, region, channel and key account) within brands, to ensure the correct business decisions are being made to drive the brand forward
• Compile regular business reporting deliverables in line with local and global requirements for performance and KPI measurement

Managing effectiveness and efficiency of marketing and trade marketing activity (consumer and shopper)

• Develop MMM in collaboration with Global and supporting teams to assess marketing effectiveness and cost optimization
• Develop cost efficient ways to assess brand TTL campaigns including trade elements
• Translate analytic findings into meaningful insights, recommendations, and business implications to aid decision making

Education and Experience

• Appropriate tertiary marketing qualification preferably business science related (degree / diploma) or equivalent experience
• 8 years+ insights experience
• Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Pivotables, Tableau.
• Excellent data analysis skills with the ability to distill higher level insights from a macro point of view as well as getting to the detail
• Commercially astute with proven ability to convert the outcomes of analytic models into tangible business value
• Experience working with and successfully managing agencies / strategic and global partner relationships.
• Demonstrated ability to deal with complexity
• People leadership experience preferable (for future)
• Demonstrated success in a demanding, complex business environment
• Good presentation skills
• Ability to lead, influence and work across various stakeholders
• Forward thinker and strategic orientation
• Strong communication skills with a broad range of senior stakeholders
• Ability to flex roles as appropriate within team to manage business priorities

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Key performance areas would include, but are not limited to:

• Optimisation of HR policies, procedures, work instructions and processes.
• Recruitment and selection of competent people in accordance with Labour law and company policies.
• Execute and coordinate performance management on plant level.
• Effective planning, coordination and execution of training events at plant level according to training policies and procedures
• Conduct regular HR user satisfaction surveys.
• Assist in compiling annual Personnel and Training budgets.
• Monitoring, reporting and declaring variances on Personnel and Training budgets.
• Assist in keeping the plant organisational structure updated and accurate.
• Timeous and accurate weekly & monthly HR reporting.
• Assist in establishing sound relationships and networks with all stakeholders. 
• Assist in ensuring a sound IR Climate.
• Ensure HR administration are done timeously and accurately.
• Monitor and control of the Employee Assistance Program (EAP).
• Actively participate in the Mini business operating system.

The successful candidate must have the following experience/skills:

• Diploma or Degree in HR management or Industrial Psychology.
• A sound knowledge of all relevant labour laws is essential.
• 2-3 year’s experience in HR within an unionised environment.
• A valid code 8 driver’s license.
• Demonstrated competencies of recruitment and selection practices, training and development and improving employee relations are essential. 
• Ability to work independently, accurately and under pressure.
• Good interpersonal relationship skills.
• Good communication, consultation and negotiation skills.
• To reflect good leadership behaviour towards colleagues, superiors and company values.
• Proven computer literacy in Ms Office, SAP will be advantageous.
• Have proven verbal and written communication skills.

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Key responsibilities

 Ensure cost effective inventory management of all goods:

• Accurate and timeous capturing of all customers returns & Issues.
• Accurate capturing of all TradeXpress and Bottle Dealers empty returns on SAP retail office system.
• Record all empty bottles, plastic crates & pallets daily on Bottle Return Reconciliation form.
• Process all TradeXpress plastic crates & pallet issues on SAP retail office system.
• Monthly Stock Take
• Perform daily stock-count of DG03, DG04 and Update.
• Assist with monthly stock take in other areas (storage locations DG01, DG02, DG03, DG04).   
• Customer Service
• Maintain highest possible level of customer service. (Internal and external).
• Help enable superior customer service as measured by On Time in Full (OTIF).

 Ensure Strict Adherence to Corporate Governance:

• Risk control: Manager stock movement and documentation in accordance with the ICC and Internal/External Audit controls.
• Audit Adherence: Understanding, implementation and adherene to Internal Control Measures such as:
• ICC’s
• ISO Requirements
• Operations Excellence

 Perform administration/reporting effectively.

• Assist/Stand in for Bottle Sorting Controller
• Perform required SAP processing, viz:
• VA01 – E-Notes
• MIGO – Transfer Posting Material Document
• Print Pickings
• Trips sheets: Complete tripsheets and hand it in at Security
• Ensure trucks adherence of TAT.

 Improving business processes to ensure achievements of Business Objectives

• Ensure that Operational costs cents per litre cost is contained through continual investigation and improvement of asset utilization.

Qualification, Skills and Experience Required:

• A relevant Logistics / Supply Chain / tertiary qualification will be an advantage.
• 3 – 5  years experience in a bottle sorting and / or Distribution Environment
• Computer literacy in MS Office, SAP, Success Factors
• The ability to work under pressure and meet tight deadlines.
• Excellent communication skills (both written and oral) and sound presentation skills
• The ability to work after hours and/or shifts if necessary

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Key Responsibilities

• Continuous engagement on and development of short and longer-tern portfolio strategy, informed by analytical rigor, deep consumer understanding including in-depth demand spaces, and collaboration with multiple stakeholders including Regional and Global Commerce teams. 
• Continue to craft the portfolio strategy and business story in an inspiring, clear way, aligned to Global and Regional strategic priorities, to gain buy-in and momentum on commitments to deliver to that ambition, and strongly embedded within cross functional action plans.
• Develop and update the focused portfolio strategy which prioritizes Heineken Beverages’ Where to Play choices (markets, categories, growth platforms) and How to Win capability step changes, using the Polaris segmentation framework as a key basis. Revisit as business, competitor and category needs and contexts change.
• Global alcohol market trends and key category & competitor dynamics
• Ensure that resource allocation choices are effective and efficient plus type and level of spend are geared towards growth ambitions.
• In collaboration with relevant cross functional departments, develop foresights on key external environmental drivers of Heineken Beverages’ strategy
• Regular reviews of Heineken Beverages’ where to play category and geographic choices, including inorganic strategic priorities.
• Periodic assessment of business performance vs. strategy, including key recommendations for change.

Strategy management

• Be the bridge between Global and the Region on shaping, aligning and reviewing the Portfolio/Category strategy during governance cycle (AP and SP)
• Support the CMI function to develop a comprehensive consumer and market knowledge for the different categories in the region.
• Develop and maintain deep understanding of consumer, category, brand and competitive context in order to nurture innovation front end and strategic review
• Intelligence briefings – category, competitor landscape & future scenarios
• Heineken Beverages portfolio strategy incl. 3-5 year execution roadmap to achieve key strategic goals
• Develop strategies to unlock future growth opportunities, using appropriate tools and frameworks eg. Sources of Growth framework
• Based on deep industry and market analytics, modelling and foresight, contribute cross-functionally to strategic business decision making through:
• Alcoholic Beverage market forecasts to SA to feed into 3-5 Year S&OP process
• Provide analytics on key regulatory challenges / opportunities for Heineken Beverages in priority markets. Scope includes economics/ industry analysis required to support key regulatory arguments.
• Responsible for ensuring category owners have sight of best practice to allow them leverage best practice and share it with other markets

Analytics and modelling:

• Support the strategy development process through analytical rigour for market and category-specific requests.
• Embed latest market views within relevant business processes eg. Quarterly MT S&OP to help align data and market growth projections with cross-functional teams.
• Regular engagement with category teams to input into their strategic plans, and obtain input into and alignment on latest market/ category updates

Strategic Planning & Alignment

• Support formulation of Integrated Commercial Plans, including guidance on resource allocation (CSP).
• Embed Portfolio and Brand governance framework, and regularly review prioritised Brands and Brand Custodianship aligned to strategic priorities.

Build effective relationships with external and internal stakeholders

• Close working engagements and collaboration with Regional and Global Commerce teams
• Provide a high standard of customer engagement with all internal and external customers and work partners.
• Effectively manage external insights, research, data and analytics partners to deliver relevant insights to the business that drives competitive advantage (future profit pools, scenario planning, etc).
• Creates network opportunities for own division to exchange information with others (internally and externally) to ensure best in class portfolio strategy inspiration and outcomes.

Education and Experience

• A relevant post-graduate qualification (BA, Economics or Business Science degree required).
• Minimum 12 years’ relevant experience, ideally across a range of categories/FMCG’s.
• Strong knowledge of market trends, emerging and disruptive business models, and thorough understanding of the FMCG value chain.
• Experience in the integration of trends, forecasting models and insights to identify business opportunities in order to develop strategies that capitalize on those opportunities, as well as to identify key issues relevant to the achievement of long-term strategic goals.
• Strong analytical skills. Able to interpret, synthesize and draw actionable recommendations from complex and different sources of insights and data
• Knowledgeable about Marketing frameworks and principles
• Knowledgeable of resource allocation and brand investment, plus good overall commercial acumen
• Personal leadership: be able to form a fact-based conviction, spot improvement opportunities in current processes and suggest & influence change, comfort with ambiguity, and strong conceptual and analytical problem-solving.
• Ability to manage and facilitate workshop group discussions
• Global exposure would be a significant advantage

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Key Performance Areas would include, but are not limited to: 

• Ensure cost effective inventory management of all goods 
• Maintain highest possible level of customer service. (Internal and external) 
• Manage stock movements and documentation in accordance with the ICC and Internal/External Audit controls. 
• Ensure routine Quality Control inspections in Secondary Operations. 
• Understanding, implementation and adherence to Internal Control Measures such as ICC’s, ISO requirements, and Operations Excellence 
• Conduct stock count according to company standards and procedures 
• Ensure that all post goods issues have been processed for all deliveries and driver corrections 
• Ensure missing broken and foreign surveys are conducted according to policy 
• Ensure that all stock postings are posted to the correct accounts 
• Improving business processes to ensure achievements of Business Objectives 

The successful candidate must have the following qualification, skills and experience: 

• A relevant tertiary qualification 
• 2 years of relevant experience in FMCG Logistics / Distribution Environment 
• Computer literacy in MS Office, SAP, Success Factors 
• The ability to work under pressure and meet tight deadlines 
• Excellent communication skills (both written and oral) and sound presentation skills 
• The ability to work after hours and / or shifts if necessary