Jobs at Discovery Limited

Key Purpose

The main purpose of this role is the administration of all Discovery Invest products, including but not limited to payments and handling telephonic queries from policyholders, financial advisors and franchises.

Areas of responsibility may include but not limited to

• Administration of all Discovery Invest products
• Handling telephonic queries from policyholders, financial advisors and franchises
• Liaising with clients and franchise in obtaining outstanding requirements
• Relationship building with financial advisors and internal and external colleagues /clients
• Statistics of workloads to ensure that daily targets are met
• Ensure that all standard operating procedures and business rules are adhered to.
• Assisting with testing and system implementations

Personal Attributes and Skills

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver
• Manages Complexity
• Balances Stakeholders
• Ability to handle pressure and tight deadlines
• Good communication skills
• Customer service orientation

Education and Experience

• Matric
• A minimum 2 – 3 years administrative experience in the LISP industry
• Knowledge and understanding of Long-Term Insurance Legislation
• Knowledge and understanding of the LISP industry and retirement products
• Experience using the following systems is an added advantage:
• Visibility
• Compass
• Computer literacy with Microsoft Office suite

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Key Purpose

The Senior Marketing Manager partners with business to develop and implement integrated, strategically aligned marketing solutions and delivers marketing, PR, communications and brand projects. The incumbent operationalizes strategy through project management and delivers within budget, applying best practice marketing principles and leveraging key partnerships internally and externally. In addition, the Senior Marketing Manager provides specialist marketing advice to stakeholders and is responsible for managing, coordinating and coaching a team.

The Senior Marketing Manager is also responsible to create brand and communication solutions that enable business to meet their objectives by:

• Driving and defining the implementation of brand and communication strategy and solutions
• Collaborating closely with business resources, to ensure flawless, on-time and high impact delivery of marketing campaigns to help achieve company and business unit objectives.
• Interfacing with senior businesspeople to define and co-ordinate brand or communication strategy.
• Understanding the impact of that strategy across business.

Areas of responsibility may include but not limited to

Manages  the marketing team  and provides marketing direction and support across the business units

• Provides input into the Marketing, Brand and Communication Strategy
• Implements the Marketing, Brand and Communication Strategy, operational plan and targets for area of responsibility.
• Implements fit for purpose marketing systems aligned to the Discovery Marketing model, policies and practices and continually reviews and improves on them.
• Unpacks complexity and provides new ideas and thought leadership to drive sales and engagement with Brand.
• Secures approval for all content relating to the organisation's reputation destined for internal and external publication.
• Works cross-functionally to help develop advertising and promotional programmes, and positioning and manages information flow between the department, clients and service providers.
• Collates, compiles and reports on key business metrics.
• Manage partner relationships at the highest levels in order to develop co-operative relationships that are driven to meet business objectives
• Build and maintain relationships with key business people, both at a strategic and operational level.
• Generate insight and recommendations that demonstrate knowledge of client’s world and are based on client need.
• Manage a budget for channel specific initiatives in line with the communication and ongoing monitoring and control of expenses.
• Ensure team cohesiveness and optimal performance, drive integration of team members to deliver excellence and create an empowering environment where people can thrive and exceed expectations.

Manages people and ensures continuous improvement and professional development

• Fosters an environment conducive to cross-functional skills transfer and integrates and harnesses team specialities and talent.
• Cultivates an environment where creativity and innovation are encouraged and provides necessary guidance, coaching and support in this regard.
• Ensures team is highly motivated, challenged and supported.
• Manages team performance, welfare and motivation and guides and advises staff in area of expertise, sharing information, knowledge and best practices to achieve team goals.
• Implements company policy, systems and disciplinary procedures when necessary.
• Recruits and develops quality staff as required in consultation with Head of Marketing and HR.
• Ensures staff are clear about their roles, procedures and practices - conducts regular performance conversations, weekly one-on-one meetings and contracting and review processes.
• Delegates responsibility and authority whilst monitoring and managing performance. 
• Maintains up to date professional and technical knowledge for yourself and team, and keeps abreast of industry trends and pertinent legislation.
• Ensures team has excellent knowledge of the various, different sales teams and how they operate, in order to deliver strategy and build brand.
• Contributes to team success by ensuring team commitment and cohesion; values individual contributions and shows respect for others.
• Respects diversity and encourages an environment that values inclusivity.

Builds and manages operational relationships with internal stakeholders

• Interfaces with senior business colleagues to contribute to brand or communication
• Researches local and international trends and business enablers and makes recommendations for their customisation and incorporation into operations.
• Provides expert guidance to colleagues on industry best practice.
• Participates in meetings and forums to share knowledge, encourage innovation and manage complexities.
• Manages, balances and aligns customer requirements and quality of service to support the business strategy through building the brand presence and strength.
• Uses customer feedback to inform service delivery improvements.

Builds and manages external relationships

• Engages with business partners, resolves conflicts and builds effective relationships. 
• Collaborates with stakeholders to plan and implement solutions to business challenges.
• Aligns key business strategies and goals and ensures deliverables are communicated to internal and external customers; secures necessary documentation and sign-off.
• Builds and maintains vendor and supplier relationships, ensuring good communication and clear expectations.
• Ensures that the company's image is enhanced in all interactions with external and internal stakeholders.
• Creates opportunities for keeping the organisation and its products/services in front of the public and the trade.

Operationalises, aligns and optimises medium sized strategic marketing projects

• Liaises with different business units to understand business needs as they relate to marketing and business campaigns.
• Develops and manages the execution of multiple projects from conception to post implementation.
• Project manages and ensures effective delivery of all campaigns.
• Ensures campaign activities translate into profits or other strategic business objectives and creates value for customers and shareholders.
• Oversees short/medium term planning and optimises resource allocation across projects.
• Monitors and measures the success of marketing initiatives, drives corrective action and advises the organisation accordingly.
• Guides and enables change management initiatives and communication requirements for all projects.
• Defines and plans delivery of projects from start to completion within the scope, budget, agreed time-lines and to specified quality requirements.
• Identifies possible risks and opportunities and provides contingency plans.
•  Analyses the internal service delivery processes, identifies areas for improvement and makes changes to comply with best practices.

Manages the project budget for area of responsibility

• Plans, secures and controls the budget allocated for specific projects
• Presents the business case to motivate for project financial resources to Head of Marketing and obtains sign-off.

Competencies

• Convert technical information to audience appropriate communication
• Influence and persuade people to get things done

1. Negotiate
2. Present and sell your ideas

• Question processes, strategy and outputs
• Multi-task on multiple projects
• Leadership skills: Guide, develop and motivate others
• Make decisions
• Solve complex problems
• Build trusted partnerships
• Manage conflict
• Manage trade offs
• Instill confidence in others
• Communicate well in English both in writing and verbally

Attributes

• Empathetic
• Diplomatic
• People and relationship focused
• Sociable
• Team player
• Seen as a trusted adviser by clients
• Resilient
• Able to work calmly under pressure and provide answers and direction to others
• Flexible and adaptable
• Tenacious and persistent
• Dynamic and energetic
• Driven
• Confident
• Passionate
• Have initiative- being a self starter
• Naturally inclined to work hard
• Action and solution oriented (doer)
• Detail oriented
• Ability to think outside the box
• Leading and supervising
• Persuading and influencing
• Creating and innovating
• Presenting and communicating Information
• Planning and organising
• Delivering results and meeting client and customer expectations
• Adapting and responding to change

Education and Experience

• Minimum 3-year undergraduate degree or diploma (marketing or communication focused)
• 6-8 years’ experience in marketing or communication
• Sound knowledge of insurance/financial services as well as key marketing disciplines not limited to GTM strategies, market development, driving adoption of digital services, B2B marketing, digital marketing and relationship marketing.
• Post graduate qualification in marketing preferable

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Key Purpose

The role of the Technology Trainer (Senior) will work closely with our passionate Snr Developers and System Architects to develop and impart technical training with primary focus on Java technologies. The level of training will range from introductory to advanced. It will include learners from Graduate up to Snr Developers. In parallel to the training activities there will always be at least one technology research topic that will enable organizational technology innovation. The role requires a SME who understands and can apply the fundamentals of SOA and microservice architectures, demonstrable understanding of OO principles and methodologies. The Technology Trainer (Senior) must be a team player with the ability to work with both vertical and horizontal colleagues in formal and informal settings.

Areas of responsibility may include but not limited to:

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Enterprise Architecture Management portfolio:

• Develop training materials and prepare for sessions
• Deliver lectures, seminars, practical demonstrations, and fieldwork
• Define and mark assignments
• Check and assess work
• Act as a personal tutor to students
• Supervise learner’s research
• Taking part in organizational training and continuous professional development
• Carry out administrative tasks such as learner’s curriculum and schedule
• Read academic and technology leaders journals
• Write research proposals, papers, and other publications
• Attend and contribute to professional conferences and seminars.
• Learn continuously on the edge new technologies
• Lead the design and development of one (at a time) complex software engineering project
• Collaborate with senior technical professionals in building new technologies modules
• Provide training reports to Discovery management

Competencies

The successful candidate must demonstrate the following competencies:

• Passionate about upskilling and couching people, technology, and development
• Results oriented with the ability to work under pressure and cope with multiple concurrent training activities
• Strong analytical and problem-solving skills
• Ability to deal with complexity and migrate between detailed and high-level requirements
• Self-starter who takes ownership and accountability, and can work with minimal supervision
• Strategic thinker
• Excellent written and verbal communication skills

Education and Experience

• Computer Science Master’s Degree (Doctor’s degree advantageous)
• Additional Certification / Degree for Instructional design or related qualification
• Part- or full-time lecturing / instructing experience for at least 5 years (5+ years Java systems development experience advantageous)
• Technologies knowledge: Spring/Spring Boot, Maven, Hibernate/JPA experience, Oracle, and PL/SQL knowledge (or similar SQL knowledge), Atlassian product stack, Formal modelling languages (UML, ArchiMate etc.), modelling tools (Enterprise Architect)
• Methodologies: Agile including Continuous Integration and Test-Driven Development
• Advantageous: programming AND training experience

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Key Purpose

The Business Intelligence (BI) Insights Manager is responsible for translating business needs and problems into data analysis requirements that will support/answer the needs. This person should have a firm grasp of data analytics, data visualisation and data story telling.

 Areas of responsibility may include but not limited to

• Interact with business leads and other stakeholders to get a proper understanding of the problem statements
• Translate business needs into data insights that will support/answer this need
• Guide a team of analysts into producing the correct analysis
• Conduct data analysis and data visualisation that will answer the business needs
• Interact with software developers, business analysts, quality management, actuaries and end users to communicate BI designs and solutions.
• Support the creation, enhancement and implementation of newer BI standards and processes.
• Create and improve management information for Exco and key business stakeholders
• Work with Actuarial and Data Science teams to setup data requirements and data engineering

 Personal Attributes and Skills

• Excellent oral and written communication skills.
• Experience in producing valuable insights to support non-analytical stakeholders
• Must be able to present solutions and data storylines.
• Experience in gathering requirements for reporting solutions and data analytics.
• Experience working with BI front-end tools to develop prototype solutions (Power BI, Excel)
• Strong SQL query writing ability (across database environments)
• Good analytical and problem-solving skills.
• Must be able to navigate ambiguity and complexity around business products and benefits and how they tie into data.

 Education and Experience

• Minimum Bachelor’s degree in Actuarial Science or Statistics
• Business Intelligence certifications will be an added advantage
• Minimum 5 years’ experience in BI/Actuarial/Analytics field

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Key Purpose

The Discovery Banker provides intermediary services that are personalised, efficient and prompt to all clients through omni (multiple) channel. All interactions with clients aims to make Discovery the bank of choice. The incumbent delivers exceptional service that exceeds the client’s expectations through proactive and innovative solutions that are ethically sound, honest and maintains integrity.

Areas of responsibility may include but not limited to

• Builds rapport with clients through multiple channels e.g. calls, web, chat and video 
• Takes ownership of client queries, issues and escalations to ensure a personalised service and effective resolution                    
• Communicates existing and new product information to clients.             
• Deals with escalated queries                   
• Serves all aspects of the bank’s products including rewards.
• Offer alternatives for client retention  

Education and Experience (Preferred/Optional)

• Bachelor’s degree that demonstrates a numerical capability – Required
• 6 months working experience in the Service industry
• Student work experience
• Good listening skills, ability to listen comprehend and action       
• Computer literate with MS Office (PowerPoint, Excel and Word)  
• Communication skills both written and verbal                    
• Social media savvy
• Technology savvy
• Knowledge of the financial services or banking industry
• Study towards FAIS – Advantageous

Special Conditions

• After hours  / night shift work required
• 7 Day Flexi Work-Week
• Weekend and Public Holiday work required

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Key Purpose
Design and implement robust, scalable and optimally performing systems using Oracle related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility may include but not limited to
Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to
• technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with
• technical specifications, following prescribed process, standards and procedures. Deliver within
• agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to
• release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing
• where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability
• issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural
• standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance,
• compliance with architectural standards and frameworks

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Personal Attributes and Skills
Technical Competencies

• Data Modelling specifically related to OLTP
• PLSQL
• SQL
• XML
• Dynamic SQL
• SQL and PLSQL performance tuning
• Report writing
• BI/Warehouse/ETL
• Java SE

Education and Experience
Essential:

• 3+ years of consistent experience in the listed core competency areas.

Working knowledge of:

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures
• Advantageous:
• BSc Computer Science or equivalent 3 year qualification
• Oracle Certified Professional - Advanced PLSQL developer