Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
Accurately and timeously, gather and capture
Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve reque
To lead a team of Customer Service agents, manage SLA’s for the call centre and non-voice activities. Ensure an accurate and professional service is provided to customers with first time resolut
Act as a key leader within multifunctional teams, linking consumer and market needs with product development and go to market strategies
Key Responsibilities:
Lead the development, management
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