Executive Housekeeper at Four Seasons Hotels and Resorts

This position open to candidates of all nationalities

MAIN PURPOSE OF THE JOB

Oversees and directs all aspects of overall Housekeeping Operations which shall include guest rooms, and specified back of house areas, ensuring cleanliness and condition are to Four Seasons Standard. To provide the leadership and direction required to motivate the team and ensure the smooth, efficient and to standard running of the department.

Main Duties & Responsibilities Include

• To interact directly with guests as well as individuals outside the hotel including suppliers, contractors and competitors.
• To co-operate, co-ordinate and communicate with other department heads as required.
• To supervise Assistant Manager of Housekeeper, to ensure to standard product and maximum guest satisfaction.
• To monitor Housekeeping personnel to ensure guests receive prompt and courteous service.
• To inform other operating departments regarding Housekeeping matters which concern them, notably Front Office to ensure accurate room status, in addition to communicating with engineering and Room Service (Private Bar).
• To establish and maintain effective employee relations – “Heart of House” attitude.
• To conduct such functions as hiring, performance appraising, counselling, disciplinary actions to ensure appropriate staffing and productivity. Consult with department heads, Director of Human Resources and General Manager in performing these duties.
• To identify training needs, developing formal training plans and implementing training sessions.
• To ensure Standards Training Program is utilised as an on going training source.
• To implement and change routine programs that needs adjustment due to change in business climate. Review schedules and ensure they reflect business needs.
• To schedule routine inspections by the Assistant Manager of Housekeeper, and Supervisors of all housekeeping areas including occupied and non-occupied rooms.
• To personally inspect guests’ rooms and all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required. Make recommendations to the Director of Rooms. Plan and assist with capital requirements for all areas.
• To initiate weekly product walk-through with Director of Rooms and Engineering Manager.
• To maintain appropriate standards of dress, hygiene, uniforms, appearance, posture and conduct of departmental employees.
• To conduct daily/weekly departmental communication meetings ensuring that appropriate information materials on the departments and hotel are shared.
• To ensure Housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
• To control and report monthly, all departmental costs including labour, guestroom supplies, decoration, uniforms and cleaning supplies, yet ensure services rendered to the guests are of the highest standard.
• To participate in the preparation of the hotel’s annual Strategic Plan and Goals program. Prepare the Housekeeping Departmental Budget, including all expenses, Valet revenues and labour.
• To monitor and control inventories for operating equipment, linen and uniforms to ensure par stocks are maintained and costs are controlled.
• To maintain a steady flow of communication to the Director of Rooms and to other department heads.
• To supervise outside contractors to ensure contractual compliance with respect to flowers, window washing, marble polishing, French polishing, etc.
• Act as the ‘Duty Manager’ as required and fulfil the role of a senior Department Head in terms of relationships and role modelling.
• To adhere to all Hotel and Four Seasons Policies and Procedures.
• To ensure that the procedure for handling all lost and found property is adhered to.
• To report as appropriate any Health and Safety hazards.
• To ensure that any accidents (however minor) are documented and reported.
• To be responsible for assisting in the checking of all areas as requested and assisting with evacuation if necessary to the hotel assembly point in the case of Fire / Bomb threats.
• To ensure that all staff are conversant with the Hotel’s Fire and Bomb procedures.