Employee Relations Manager at Adcorp Holdings Limited

Job Description:

• To provide specialist advice and support related to employee relations; continuously improving the quality, service and associated work outputs, contributing to and advising on procedures and processes that are in alignment with established practices, policy and labour legislation.

Minimum Requirements:

Experience:

• 3 – 5 years relevant experience

Education:

• Bachelor`s Degree or Advanced Diploma in Business, Commerce and Management Studies

Roles and Responsibilities:

• Accountable for the improvement of quality, service and desired work outputs, advising on procedural and process improvements; enabling adherence to a set framework of policies and procedures.
• Proactively identify process related operational problems, determine cause and effect and recommend improvements to solve issues based on previous experience and an understanding of the context of the problem.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to an area of specialisation.
• Gather relevant information related to specialisation activities; collate and integrate into written reports for assessment or appraisal and present as an input to managerial reporting or decision making.
• Implement, manage and enable fair employee relations practices, to enable workforce delivery related to business objectives.
• Maintain current knowledge of related government rules and regulations, including all applicable Labour laws and regulations, to ensure adherence to compliance and meet reporting requirements.
• Collaborate with different business areas to provide employees with knowledge and awareness of relevant laws, associated regulations as well as requirements.
• Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
• Provide training and development related to Labour law processes and the application of internal policies to line management and Human Resources practitioners.
• Represent area of responsibility at the Bargaining Council and with associated CCMA processes to effectively resolve disputes.
• Provide support to management in resolving employee disputes, including union negotiations, strikes, mutual interest disputes, wage negotiations, section 189/ 197 processes and mutual separation agreements, through consultation and act as a mediator to harmonise working relations.
• Monitor and advice clients on the industrial or employee relations environment.
• Advise on adherence to the application of labour legislation, conditions of employment and other related industrial matters and highlight potential risks.
• Represent the organisation in conducting client specific union and employee-related negotiations, facilitating a favourable outcome for the organisation.
• Ensure accurate client-specific reporting and trends analysis for all ER activities to enable comprehensive report submission to the team and the senior manager.
• Ensure support to clients are executed within agreed client specific SLAs.
• Comply with risk and governance policies and implement and provide subject matter feedback to enhance the development of processes applicable to an area of specialisation.
• Implement, evaluate, monitor and realign area specific processes, advising on compliance and delivery within the context of specified legislation.
• Provide advice and support to the business with the aim of mitigating litigation risk across impacted operational areas.
• Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.
• Participate in best practice forums and contribute positively to own and operational knowledge improvement related to human resources utilisation associated with an area of specialisation.
• Contribute to the successful implementation of change initiatives by making recommendations for guidelines and requirements in support of the change specific to an area of specialisation.
• Motivate, coach and develop direct reports, ensuring continuous development of human resources, creating an operational and process driven learning enabled environment.
• Contribute to a culture of stakeholder service excellence in support of an engagement strategy, which builds positive relationships and provides an opportunity for feedback and exceptional service delivery.

End Date: September 18, 2025