Fun Fanatic – Formosa Bay at Beekman Group

Key Performance Areas:

• Plan, set up, promote, facilitate and arrange Children’s, Adults and family entertainment, games and activities
• To facilitate and arrange all and any entertainment and promotional activities & events
• M.C events
• Handle all guest queries including information on promotions, functions, events, and general questions about the Resort
• Communicate all necessary and correct information in a professional manner
• Record and communicate all guests comments & complaints
• To be pro-active and use initiative with customer service and complaints
• Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area and especially with regard to all guest entertainment facilities & equipment
• Up sell all Resort areas
• Promote brand to business, events, communities, schools, charity and other
• Participate in Social Responsibility Activities
• Set-up and lead entertainment events
• Planning of new entertainment programmes
• Assist the Resort Manager with any entertainment & promotional activities
• Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike
• Responsible for and to ensure that pleasant, friendly and helpful behaviour is maintained at all times
• Have a thorough knowledge of all facilities and services offered by the Resort
• To provide courteous and efficient service to all guests
• To maintain, at all times the highest standard of appearance and skills, according to Company Policy
• To ensure a professional image at all times
• To attend and be attentive to training as and when required
• To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures

Requirements:

• Experience in Theme Park, Cruise Liner, Children’s camps, Hotels and Resorts entertainment
• Leading kids and family games and activities
• Public speaking
• Computer literacy and Audio visual expertise
• Crisis management
• Safety and security act (O.H.S.A)
• First Aid
• Valid Drivers Licence
• High energy levels
• A passion for working with the public & particularly children
• Prepared to work outside of normal office hours
• Work on public holidays and weekends
• Work during high season periods
• Work within a multi-cultural environment
• Work with multi genders
• Flexibility & Patience

Qualifications

• Matric or Grade 12 (Compulsory)
• Child minding (Advantage)