We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world’s wilderness, together. With operations in eight African countries, we offer a wide array of life-changing career opportunities.
We are the pioneering collect...
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Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
Handle Accommodation, flights transfer & touring bookings.
Book relevant tickets as required.
Book relevant accommodation for early morning/ late-night pick-ups and drop offs.
Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in order.
Design itineraries around company guidelines and product knowledge e.g., area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
Continuous communication and excellent service delivery to agents at all times.
Build relationships with agents based on trust and support, knowing their business trends and guests needs.
CANDIDATE PROFILE
Qualification:
Matric certificate – with maths (minimum standard grade or above).
Tertiary certificate in Travel & Tourism/hospitality is advantageous.
Experience:
2-4 years with Intermediate experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically Zanzibar, Tanzania, Kenya, Rwanda, Uganda.
Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word).
Knowledge of Mozambique, Mauritius and Seychelles, an added advantage.
Gmail
Yahoomail