Loan Servicing Administrator at Prodigy Finance

Prodigy Finance - who are we?

Prodigy Finance is a platform that delivers socially responsible financial services; making it possible for students from more than 150 countries to fulfil their dream of studying at the world’s top universities and schools by financing their international postgraduate studies, whilst delivering competitive financial and social returns to alumni, institutional and private investors.

This borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-degree affordability rather than present-day salary. Since 2007, Prodigy Finance has extended over US$1 billion through the platform to fund over 19,000 students. We are funded by some of the best, pre-eminent institutions in the world including Index Ventures, Balderton Capital, RMIH, Credit Suisse and Deutsche Bank

What are some of the responsibilities of this role?

• Business as usual running of the loan management systems
• Month end management
• Business support, including escalations and queries
• Work with both internal and external stakeholders
• Become a systems expert on all loan servicing tasks to assist and answer questions from the rest of the business, including Front Office customer queries
• Work closely with our system vendors, building a relationship and taking the lead on system troubleshooting and development
• Drive improvement and functional effectiveness
• Work with Product planning to adopt, install and support new products, and enhancements on the loan servicing systems
• Execute, and align, operational items of the loan management policy, ensuring all loan servicing systems comply and are up to date 
• Be responsible for quality of functional outputs
• Support the business on all internal and external audits
• Help build company insights by performing analysis where needed

What would the ideal candidate be great at?

• Attention to detail, operational activity is conducted with very few errors. More importantly, can identify, escalate and correct any errors when made by any part of the team or business 
• Process control and process thinking – understanding the impact of how changes upstream affect customers and stakeholders in all parts of the value chain
• Accountable, being comfortable with being the first point of contact by internal and external stakeholders
• Great financial acumen, understand the functional and operational elements of a financial business and products
• Ability to remain calm and collected whilst maintaining high performance under pressure

Qualifications and experience

• 2 - 4 years’ experience in financial services 
• Knowledge of loan or accounting systems; both operationally and technically
• Excellent communication skills, both written and verbal 
• The ability to communicate and negotiate with a variety of internal and external customers
• Thrives in a busy environment and handles stressful situations calmly and professionally
• Team player, willing to help other areas to work as one team
• Lending – ideally you would have worked for a lending business, knowing the importance of strong operational processes to support all aspects of responsible lending and repayments
• Fintech experience – hopefully you would have experienced the excitement and challenges of working at the bleeding edge of disruptive technology within financial services
• Experience with FCA or have worked in a business that is FCA regulated before 
• Experience with systems implementation and migrations
• Growth Company experience – you may have experienced rapid growth in your current role or company, knowing how to keep pace with changing processes and dependencies